Sonos Port cutting out when using a with record player

Question

Listening to records through Sonos Beam (Gen 2). My record player is connected to a preamp via RCA then to Port via RCA as well. Port is grouped with Beam in the app as Line In. It worked fine until about 2 months ago. The Port keeps cutting in and out. sometimes for a few seconds to a few minutes. There’s no rhyme or reason and basically renders listening to record pointless and is an irritating experience.
All software is updated, I’ve unplugged and pugged several times. Audio delay is set to Max (2,000 ms). Everything is set up maybe within 3’ from my router.

No idea why this started or how to fix it. Please help.

Airgetlam · Accepted Answer

My guess, given the things you’ve already tried, is enough wifi interference to impact the higher bitrate of a line in. I’d certainly look for potential issues, both inside your home, and effects from outside, too.

If all else fails, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

buzz · Answer

If nothing is attached to PORT’s Line-Out, there is no reason to Group the two units, just playthe Line-In on BEAM.

Sign up

Login to the community