Fix & Optimize

I generally play imported WPL playlists from my library of MP3s, unshuffled.  I recently opened up the queue during playback to see the name of a prior song and noticed that the song order shown is not at all correct. I found that the order of the songs being played is accurate per the WPL playlist, however. Is this a known issue with the Android app?

So over the last week, I have had my ERA 100 randomly connecting to devices that have never connected to it, connecting and booting me off of it. I have made extra it's not an office prank, anyone else having issues like this? 

Volume keeps turning down on Bluetooth whilst using Spotify

Product InfoBeam 2EQ: Bass +8, Treble +4Loudness: On |  Speech: OnTrueplay: No (don’t have Iphone)  Connected via eARC → Samsung The Frame 2025 TV using default audio settings (Dolby/Atmos when available)DescriptionEver since I got the Beam 2 about 1.5 years ago I have felt that there is something “off” with the sound/dynamic range and it’s not really consistent. The dialog in news and sometimes movies often feel thin, flat and “sharp/harsh” with no warmth or natural bass/resonance. So first I thought maybe it was an issue with the bass radiators but oh no, in movies there is insane rumble during action scenes/explosions for example. Almost like there is a sub in the room. So no complaints there. But somehow the bass is just not there in dialogs/human voices.When I press my ear to the soundbar I can hear that the left midwoofer next to the center tweeter being a bit louder and more open compared to the right one which is a bit more closed but with more bass. Not sure which one is corre

Hi there, I'm having issues with TuneIn lately. Says "Couldn't Play Content. Try Again." I also can't remove/re-add Tunein, when I Remove Accounts it says "Accounts not removed. Something went wrong when removing your accounts". So I'm stuck really. Tried rebooting router, unplugging speakers, clearing cache of the app, uninstalling app, etc. Any help would be appreciated. 

Followed the steps to installing my music library in Sonos. The library is now visible in the controller app but is empty of content.Suggestions? 

Suddenly the SONOS S2 app on MAC OS Sequoia 15.7.3 when it starts it spends 5 - 6 seconds searching for the sonos network. Then announces my Firewall settings need changing. Funny as the firewall is turned off on this particular laptop. Anyway it eventually gets past this and then announces the app needs an update. Hit the search for updates button, funny as there are no updates. What the hell is going on with this piece of junk? Maybe unrelated but when playing across multiple devices, some devices go quiet for upto a minute then continues. No indication of issues and at least one device continues playing without issue.  

Hi there,New Play, added SVC and Alexa. Worked fine at first, then the speaker would stop responding to “Hey Sonos” or “Alexa.”I tried removing Alexa and Sonos voice control and re-adding and that didn’t work. Restarting the Play worked before to get them to respond, but restarting the speaker doesn’t seem to work anymore either.Done everything short of a factory reset because that’s always a headache.any ideas?

I’m moving to a new house and trying to figure out the best placement for my Era 300 speakers in the living room. I have an arc ultra, 2 era 300s, and a gen 4 sub.  The TV will be mounted above the mantle and the sound bar would sit on that. The room will have couch and large rug. I’ve gone through the various placement options through other reddits/sonos community and it seems like the best choice was mount the 300s under the vents on the wall above the kitchen (behind that wall is the attic so there’s easy access). Then possibly inverting those 300s.I realize that vaulted ceiling means you’re not going to get perfect theater quality and that’s okay. I just want the sound to make sense is at all possible and what I mean is that I don’t want a sound that’s supposed to be behind me to be heard from the ceiling. Any suggestions on the best placement is also welcomed.***Note: I found out that there are speaker wires already ran behind plates that are ran to all 4 corners. You can’t really

I have a Play:5 that has been having problems for a few years now. It occasionally cuts out for 5-10 seconds before resuming. It happens somewhat randomly, but more often when starting a new session and when adjusting volume. I have been talking with Sonos Support, but they couldn’t solve it.I have tried several different network solutions:Placing the speaker closer to and further from the router Having something or nothing in between the router and the speaker Ethernet 2.4 Ghz and 5 Ghz Changing the WiFi channel to 1, 6 and 11 Different routers Living two different places (meaning different amounts/types of outside interference)Ethernet has helped, but the cutouts still happen and it ruins my listening experience. Especially when I have guests over. It happens both with Spotify and other services and both through Spotify Connect and the Sonos App. Firmware is updated. I have recently acquired a managed switch, so I have tried mirroring the port and capturing packets from and to the sp

Hello, I have passive speakers that I use to listen to stereo music and for television. I want to integrate them completely into my Sonos ecosystem. (voice control using my Sonos Era 100 for switching on, off, volume adjustment...) I want to buy an amplifier connected to a Sonos Port that my system appears in the sonos application as a real Sonos speaker. I read in the instructions that it was possible to use the Sonos Port to adjust the volume of the amplifier using the "pass-Trough" function. I see on many forums that many people have problems with this function.  Do you have a list of amplifiers compatible with the "pass-Trough" function of the Sonos port?Thanks

Seem to be having odd problems with streaming radio stations to a Beam. Started off with problems on a Google Mini speaker. Used it to leave Boom Radio or Greatest Hits for the dogs wile out. Stream started dropping out and not restarting. Tried it on the Beam using Alexa voice control. Boom Radio exactly the same, Greatest Hits still drops but reconnects and carries on. Suspected WiFi issues so hardwired Beam to router. Exactly the same. Tried streaming from Amazon Music as a test. Perfect, in terms of drop outs any way. Streaming video to LG TV or Sky Q box through same switch is fine.broadband is Gigaclear FTTP 500Mbps down.any ideas? Appears to be certain sources rather than a device or network issue, but might well be wrong.

I am not able to connect sub mini to arc . It sees sub mini but says I need to assign to room then says it's not connected. I've reboot everything, removed all devices and changed channels. Please advise, thanks 

I have a Sonos group setup with an arc soundbar, sub and 2 Sonos 3 speakers. The group is connected to my network and the soundbar is physically connected to my Sony 98” TV. I’m trying to disconnect the group from my TV and have just the soundbar connected to it. I have been unable to do that using the app. Any suggestions?

Bonjour, Dans un environnement professionnel, je dispose de 5 Roam2. Tout marchait plutôt bien. Un jour sans prévenir (je suppose depuis la MaJ) rien ne fonctionne correctement. Sur mon application Sonos je ne vois plus que 3 Roam alors que sur la version ordinateur je vois 5 Roam.J’ai racheté une nouvelle Roam car une est HS au bout de 1 an. Il m’est impossible de la configurer sur le réseau privé, erreur de configuration ou erreur de connection avec le serveur de mise à jour. J’ai redémarré mon système wifi mais toujours non fonctionnel. avez-vous une idée d’où cela pourrait venir ? Je trouve vraiment ce système nul, je m’arrache les cheveux. merci   

Bonjour, Dans un environnement professionnel, je dispose de 5 Roam2. Tout marchait plutôt bien. Un jour sans prévenir (je suppose depuis la MaJ) rien ne fonctionne correctement. Sur mon application Sonos je ne vois plus que 3 Roam alors que sur la version ordinateur je vois 5 Roam.J’ai racheté une nouvelle Roam car une est HS au bout de 1 an. Il m’est impossible de la configurer sur le réseau privé, erreur de configuration ou erreur de connection avec le serveur de mise à jour. J’ai redémarré mon système wifi mais toujours non fonctionnel. Par contre si je me mets sur le réseau client, donc ouvert sans mot de passe j’arrive à configurer Roam sur un nouvel espace   avez-vous une idée d’où cela pourrait venir ? Je trouve vraiment ce système nul, je m’arrache les cheveux. merci   

Bonjour,J' ai une enceinte Sonos move et l'autre jour j' ai pris mon téléphone pour la déconnecté mais elle a émis plusieurs bruits de sons système ( sûrement de mon téléphone) alors que la manip est assez rapide à faire pour l'éteindre avec le téléphone , mon enceinte a émis au moins 8 ou 10 bruits de son système. Mon téléphone est toujours en sonnerie et le bruit des touches étaient sûrement activé. Et je ne crois pas avoir entendu la petite musique que l'enceinte fait quand elle s'éteint. Savez vous à quoi c'est dû? Merci pour vos réponses Moderator Edit - Translation by Google:Hello,I have a Sonos Move speaker. The other day, I picked up my phone to disconnect it, but the speaker emitted several system sounds (likely from my phone); even though the process of turning it off via the phone is usually quick, the speaker made at least 8 or 10 of these system noises. My phone's ringer was on, and the keypad sounds were likely enabled. Also, I don't think I heard the little chime the spe

Okay one in group is out of sync any ideas has always done this 

Speakers not playing spotify or will start playing then stop. I have 15 speakers 12 are connected through ethernet. 3 on wifi. Same network I have had been using for years. Now either the speakers will not start playing or will only play the ones on the wired network. I have not made any changes to the network either or moved speakers around. 

Hi everyone,I'm hoping someone has seen this before because we've reached the point where we've exhausted most of the obvious troubleshooting.This is a commercial installation at a shop.System:4 x Era 100 Sonos S2 All speakers on the latest firmware All on the same WiFi network Cisco Meraki enterprise WiFi Same VLAN Same subnet Same APThe issue:Every speaker works perfectly on its own.Any combination of 2 speakers will group and play correctly.As soon as I add a third speaker to the group, the Sonos app shows all speakers grouped and playing, but only the first two actually output audio. The speaker added last is always silent.I've now installed a fourth speaker and the behaviour is identical. I can only ever get audio from two grouped speakers, regardless of which speakers I choose.Another symptom is that when the system is in this failed state, the two speakers that are playing will occasionally stutter or briefly stop and start.Things we've already checked:Factory reset all speakers

I have a Sonos Ray and a Samsung tv (with no optical port). I also watch TV through a Roku stick. I purchased an adapter to connect it all but when I turn my TV off for the night, then come back the next morning. I don’t get any sound from the soundbar. What can I do?

Bonjour,Je vous contacte pour signaler un dysfonctionnement de mon système Sonos lors de l'utilisation du service Deezer.Situation :J'ai récemment intégré mon compte Deezer à mon système Sonos et rencontre un problème de lecture récurrent. Les chansons sont interrompues et le système bascule automatiquement à la chanson suivante, sans que j'aie effectué cette action.Ce problème affecte l'expérience d'écoute et rend le service difficilement utilisable.Pouvez-vous m'aider à :- Identifier l'origine de ce dysfonctionnement ?- Procéder à un dépannage de la connexion Deezer/Sonos ?- Proposer une solution pour rétablir une lecture normale ?Je reste à votre disposition pour fournir des informations supplémentaires ou des détails techniques si nécessaire.Cordialement

I have a new virgin hub and my 4 Sonos speakers connect as separate systems I cannot get them to join all together!

Bass and treble adjustments seem to have disappeared from play one , play 3 speakers and the S1 app?

The two Ones have been set at the edge of the kitchen, so after being there a couple of years, they have stains. What is the best way to clean the stains? I would worry about getting liquid inside the holes and damaging the electronics. Let me know how you have cleaned yours: what cleaner and what technique you used.