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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 56,111 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8214 Topics
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BluegamblerContributor I
asked in Controllers and Music services
Play 3 stereo pair

Trying to adjust the treble and bass on a play 3 stereo play. When moving the treble and bass sliders across to the right , they automatically move back to the centre after a few seconds.

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5 months ago
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LelutindecouvesEnthusiast I
posted in Controllers and Music services
nouvelle application

Comment revenir à l’ancienne application sur smartphone ? La nouvelle ne fonctionne pas correctement. Moderator Edit: Adding translation by Google Translate- How to return to the old application on smartphone? The news is not working properly.

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5 months ago
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AnnabelBContributor I
asked in Controllers and Music services
New App and international radio stream

Hello, for years, I have been able to listen to radios from abroad. With the new App, when in the UK I only can get UK radio streams. What is the reason ? Are you working on fixing it ?  Thank you

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5 months ago
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Byron RoyeContributor I
asked in Controllers and Music services
Since update my services: Sirius, Spotify, TuneIn etc do longer connect

Since the latest update (80.03.07) the Sonos app all my services are removed and cannot connect to them. I formerly connected to and played them with no problem.  I see an error when I try to add a service that there is a message “check your internet  connection and try again”. There nothing wrong with my internet connection. Is this a know issue?

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beat
5 months ago
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Thechamp100Contributor I
asked in Controllers and Music services
Sonos App iOS can't add songs to playlists - Tidal

Hi,I am using the new Sonos app on iOS and there seems to be no way to add songs to Sonos or Tidal playlists from the app. Is this really true or am I missing something? Is it up to the music services to do something?  If true, this is HIGHLY disappointing as it was the primary way to build playlists between using the Sonos app and Tidal playlists - which I also use the latter outside the home. Please fix!

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5 months ago
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osboContributor I
posted in Controllers and Music services
Error code 913

I would think that most people are streaming over the internet as opposed to pc and mac.Perhaps they are getting a kick back to force more people to stream over the internet for advertisingand other services. Why else would they treat people who purchased equipment from them so poorly?The old adage: No good deed goes unpunished. error code 913

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Bumper
5 months ago
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BennoJansenContributor I
asked in Controllers and Music services
Major music library issues in new app

The new sonos android app version has a few major issues:Sonos does not display album art. Returning issue. Happened a few times before. Search function does not display Music Library tracks. Missing scroll bar (power scroll) in list display (artist, album, etc.) . It takes ages to swipe from ABC to ZZ-top. My library lists 10797 artists. Playlist cannot be cleared due to missing button.The windows app still works as it should, even after today’s update. The android app lacks functionality. It's clear that it's released without a proper beta test. What's the best solution? Roll back to an older version?

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5 months ago
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TommyWooContributor I
asked in Controllers and Music services
sonos app crashes as soon as I login to my sonos account

sonos app crashes as soon as I login to my sonos account. It has been working well for 3 years, and suddenly it started crashing. The same happens on my wife's phone. We bothe have android phones.

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Ken_Griffiths
5 months ago
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stephenmcnamaraContributor I
asked in Controllers and Music services
update

I will recommend that none of my friends buy Sonos because your latest update is so **Moderator Note: Modified in accordance with the Community Code of Conduct.*

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AjTrek1
5 months ago
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Louismar8Enthusiast I
asked in Controllers and Music services
Alarm function in app update 9th of May 2024

Sonos have neglected to include an alarm function in the app update as of 9th May 2024. very disappointed. Also a number of music services have been affected. I am sure this is an oversight - but with no communication from Sonos or announcement, it does not build confidence. Also - to cut off older systems and speakers is terribly bad form. Hopefully the Sonos event on the 14th will have everything resolved? Can we get some reassurance from Sonos customer service please?

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5 months ago
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EbialoContributor I
asked in Controllers and Music services
sonos app won’t recogize sonos amp

new Sonos out of the box which should be a simple setup procedure. The Sonos app cannot recognize my amp and after multiple attempt it finally after 25min it was set up. Next step was a mandatory system update and I’d be on my way to the sweet sound of music. Oh no, but wait, the app said unsuccessful download of mandatory update. Had to start completely over and now the app does not recognize my amp. Have to start completely over again. I left BOSE specifically for this issue and now with Sonos. I have a very strong WiFi signal and coverage in the house. Any thought before I return this easy 2 step setup Sonos amp?

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Airgetlam
5 months ago
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VanasseContributor I
asked in Controllers and Music services
Deezer

I can't connect to deezer since the new app version.... The message received: a problem happened.…It never happened before this new versionPlease find a solution quickly. It is happening many timesAnd it is not a connection problem with Sonos as at the same time, Sonos is playing music from radio app  

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Airgetlam
5 months ago
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D d RContributor I
asked in Controllers and Music services
new conditions of use - sonos software

Hello I am unable to accept New conditions !

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Airgetlam
5 months ago
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GreenlandProdigy I
asked in Controllers and Music services
Where do I add a Music Library?

Where in the jumble of S2 menu items is there a section to Add a Music Library.? There's a new menu item to Add a Headphone (???) but nothing to add a NAS. BAMBOOZLED - BAFFLED - and BEWILDERED

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5 months ago
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DorianHContributor I
asked in Controllers and Music services
Cannot connect my WD Nas after Sonos mayor update

Hi, as mentioned in the title, I currently have a problem connecting my WD nas (My Book World Edition II) to the Sonos app. First of all I would like to say that in the past my nas connected correctly to Sonos and I have never done an update of the fimware or settings of the nas. After an update of the Sonos application the shared music library has disappeared from the application and I can no longer reconnect the nas. However, I have searched the nas settings to see if there are any problems with smb1 support but I cannot find anything about it. All I can say is that before the update everything worked and the nas configuration was not changed. As a side info, I can correctly connect to the nas from my Windows10 system. Thank you in advance

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Ken_Griffiths
5 months ago
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AwwContributor I
asked in Controllers and Music services
Trouble connecting my sonos one sl