Controllers and Music services

Hi, After Sonos' awesome systems update, some radio stations no longer play from the Sonos app. I wrote to support via chat, where they said to call by phone. I called technical support, where I hung up on the phone for several hours with no result. In the end, the tech rep collected the contact information and said they would escalate the issue. Several weeks around and all are gone. :) Very good customer service!

Hi all, just bought a lovely Play 3 ... but it's on the Sonos app and I need to downgrade it to Sonos S1. I'm following the instructions in the Sonos app but get continual error messages when trying to do the required update. Any help welcome.

As mentioned in another post. Sonos alarm never seems to be able to turn on the radio. Instead it goes for a chime. The suggestion in the post is super annoying. Try to wake the system up. The problem isn’t that the radio is unavailable it is just not able to connect or something. But when I turn off the chime the radio always works! Like always. Why don’t Sonos wait 30 seconds for the radio to be switched to Chime. Because the chime noise is perhaps the most annoying thing ever to get awoken by. This morning I also tried the idea of waking the network. So it has been super awake.It’s just Sonos which is slow. Please fix this.

For about a month I have been unable to play any compilations. It’s because the bug, acknowledged by Sonos, that was rolled out like a month ago. With the bug, all albums are sorted by song artist, rather than album artist. This makes many copies of albums. I have some albums where it gets listed 20 times!I can’t imagine this hasn’t been fixed yet - it’s been a month. If it has been fixed, what do I need to do to my system to get everything right again?

Hey, all - now that Apple Lossless is released for some Sonos products, it’s time to consider an upgrade.My current listening set-up is a stereo pair of Play:3s with a sub (gen 2).Given that Apple Lossless will not play over Play:3s, I am ready to upgrade to a pair of 5s.My question is: if I connect my gen 2 sub to the pair of 5s, will that negate the ability to play Apple Lossless? 

Is anyone suddenly having a problem connecting to Apple Music?  Neither the iPhone nor the PC Sonos app is connecting.  The PC app shows a black screen with “We’ve run into a problem.  Try again.”  The iPhone app shows “An error occurred with Apple Music.  Try again later.”  This first occurred October 15.  Multiple resets results in the same problem and same error messages.  BTW, there is no problem with Apple Music.  Apple Music plays immediately and dependably from all Apple devices.

Many of my albums show up only as individual songs when I open my Music Library.  This happened within the last week.  Since currently there is no option to rebuild the music library on my OS app I instead went to my MAC OS and Updated the Library that way.  However, this had no effect.  Can anyone recommend a solution?  Very irritating to have to play each song individually instead of just playing the album.  Also, on my SONOS OS app I cannot even figure out how to create a queue.  Did they do away with this in the last update?

Recent update no longer has the surround sound sliders. In addition the distance options have disappeared. See image. Anyone know how to get them back? 

Over the past couple of weeks, when I am playing 93.1 / WXRT radio over Audacy on any of my Sonos speakers (Sonos 1, Play 3, Playbar) the music cuts off and usually restarts after a few seconds, sometimes it randomly drops the station altogether.  It is very frustrating to listen this way.  I had been successfully listening for years with no problems.  I can stream my Apple music, all day long, with no issues of music cutting in and out,I get the same results when I launch the radio station thru Alexa using my voice, or thru the Sonos app on my phone.Anyone else experience Audacy radio stations cutting in and out?

I was happy today because my Sonos app on my phone worked and I was able to play my music from my library, the reason I spent the kind of money I spent on the system.  So because I was happy today and decided to see just how unhappy and frustrated I could get, I decided to run my Sonos desktop controller.  I was expecting to need to update the app but what I got was “We found Sonos on your network” message.  So if the app sees my Sonos system why would it not automatically connect?  Good question but I clicked on “Let’s connect” and found that it can’t connect.  Cant connect to the system that the app knows is there (over and over with the try again click).  Go figure.  Click on the link for firewall help and my firewall isn’t listed.  And so now I can spend the next three hours on the phone with tech support or rebooting endlessly just to find out Sonos changed something useless to the system just to piss me off.  Anybody have any suggestions?

Do any aftermarket apps control both Sonos App 1 and App 2 at the same time?

Can't connect to my shared music folder on PC. In the description it additionally says the path name should be \\computer name\shared folder. In the app on my Android phone it says: //computer name/shared folder. Which is correct backslash or forward slash?RegardsBirger

Just adding one more extremely annoyed and frustrated user to the group. My 12-device system disappeared from the app today and can’t be reconnected despite following the factory reset procedure. It’s not my wifi network since every other device on that network is working fine. After seeing the numerous other folks with similar unresolved issues  i too am looking for a replacement.  Any recommendations for alternatives to this now useless Sonos collection of doorstops? 

This has been going on wayyyy too long!!! GEE! Maybe we should all keep purchasing more SONOS products to throw all of our money out the window!!! You have all of us Customers that have spent Thousands of Dollars on this equipment!!! Then some pretend Brainiac decided to F%$# it all up - leaving countless - loyal Sonos Customers in the Wind!!!! Seriously! WTF??? During all of this - I purchased a new $900.00 (actually it was more) Router to supposedly accommodate these ridiculous ‘made up’ updates - and it STILL DOES NOT WORK!!!! Of course, during all of this - you feel safe and protected because you only hide behind a website and possibly some phone calls for assistance - which, been there - done that - and who has the time for that!!! As for owning a company myself - which deals with elevators - installation - maintenance and repairs - there is no way in hell - that we could skip along diddly not doing anything to FIX IT! Because you don’t have to - because you HIDE!!! But! Still adv

How can I listen to Radio Sonatica (http://sonatica.fm) in UK?It doesn’t show up in a station search using the Sonos Android app.When I try to play Radio Sonatica on TuneIn using the web, TuneIn says I am not in the right region or country to listen to it. I am not sure where it is based or why this is a problem.Is there a way to get around this?

seit 20 Jahren benutze ich Sonos und die Sonos App. Mehr oder weniger problemlos warum funktioniert auf einmal diese Sonos App nicht mehr? Warum kann ich auf mein Spotify Konto nicht mehr zugreifen? Ich bin so genervt, dass ich kurz davor bin. Diesen ganzen Sonos Krempel in den Müll zu schmeißen - hat irgendjemand eine Lösung für dieses Problem? 

Once again you do an update and the system is crap.  Speakers. Dropping out all the time take for ever for the app to connect to my music and radio stations go off more than on.   adjusting speaker levels take for ever. Open up the volume and by the time you get to the speaker you want it closes and you go again we never had any of these problems.   Bought new speakers and other bits. Wish now I never did  come on sort this out 

Since the upgrade my music volume flexuatrs or drops. Any solutions.  

I cannot get my Roam and Pay:1 to group. When I try to group them it says “Unable to group, try again later”. What gives? I updated the Sonos app and the Spotify app. Both speakers are connected to my wifi. Very frustrating. This used to work. 

I have had Sonos since ZP100 and have loved it, advocated for it and been a bit of a Sonos evangelist among our friends. I have seen how the reliability of the ecosystem has been reverse proportional with the number of introduced features. It was a hit to the loyalty when they in 2020 broke the backwards compatibility and forced everyone to buy new units. However, the improved sound experience justified this. But with the introduction of the new app, there is no longer justification for me to recommend the system. It is unbelievable how many bugs were introduced. 6 months in I still have a MUCH less stable and responsive system than I had before May 2024. Just unbelievably unsatisfactory.I wish Sonos would try to get back to what it originally was - a high quality product with  high quality sound wrapped in high quality UX. I can honestly say that the first and last aspects are no longer existent. 

I have been using TuneIn on the S1 app for years. Today it has stopped loading WUNC. I have tried to add/use Sonos Radio but it fails there too. I also tried to remove and re-add TuneIn, but that didn’t fix it. I tried another station that did work.What’s confusing is that I never created a TuneIn account. I assume that way back in the day, Sonos had some auto-Tunein-login agreement. I did sign up for TuneIn using GMail just now, but there’s no option to use those credentials in S1. When I re-add TuneIn, the S1 app just automatically does it without asking me for a username.BTW WUNC does work on the TuneIn browser page using me new account.It’s driving me crazy. Do I need to reboot something? It worked yesterday!

This morning I went to play music within my house, and all the components do not exist. When I try to add them, it’s looking for a pin that does not exist on many of the components. When I try to add a component with a pin, system will not save it. There are over 50 devices that were in my system. 

For a long while music library sharing has been a problem.   I have just downloaded and installed the latest update but am still unable to  get access to my library.   Should this still be the case or am I going about it rh wrong way?

I have a Sonos Connect playing through my home theatre.  I can use the S1 App but usually just use Spotify.  Suddenly it no longer appears in my Spotify Connect list on devices on the same Wifi network.  This has been operating fine for 8 years.  I can use Spotify in the S1 Sonos App on my iphone but when I am in Spotify I can’t see Sonos.  Alexa can also no longer see Sonos.  My Connect has been upgrading its software automatically.  Is it possible the latest software version doesn’t support Spotify Connect?

I want everyone in my household to be able to access "recently played" but I don't want everyone to have admin rights on the system. As far as I can tell its not currently possible to give people access to recently played without also giving them admin rights.Please make it possible.