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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,112 Topics
  • 55,501 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8112 Topics
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SoftFrogContributor I
asked in Controllers and Music services
Can’t disable sub audio in new app

The Sonos app (iOS) recently updated with a new layout. I can no longer enable/disable sub audio for my system. The toggle for it doesn’t seem to do anything, and if I toggle it off, leave, and return to the screen it shows as on again.I enable or disable my sub depending on whether my neighbors are around, and now I can’t control it. Suggestions?

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4 months ago
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Hugh-Has-A-QuestionContributor I
asked in Controllers and Music services
IOS App, browse album by artist

I would like to see ALL ALBUMS ONLY for a particular artist, and after playing one, easily return to the list. I’m quite surprised I can’t figure this out.  Instead, I see a mix of singles and albums, and the list isn't as extensive as what I find in APPLE MUSIC library when going through that directly. Is this a missing feature? I used to browse in this manner with the previous app version.  Second minor point, I seem to get a conflated list when multiple artists have the same name (John Williams), but Apple Music itself will show multiple artists, and can drill down to their respective lists (by song or album).  I’m going to be real embarrassed if this is just a click I didn’t find...

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4 months ago
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EastwayAvid Contributor I
posted in Controllers and Music services
Total Fail Today

“Unable to connect to Sonos product”Not playable at all. App is now dead on Mac desktop & iOS devices. 

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4 months ago
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nuanceContributor I
asked in Controllers and Music services
iheart radio and only getting U.S.A. stations

iheart radio and only getting U.S.A. stations before the las update i used to listen to stations near me in quebec canada .how can i fix this 

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4 months ago
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JulieHymanContributor I
asked in Controllers and Music services
Help! Alarms have gone mad!

Since switching my Sonos One to a new wifi network and having to do a factory reset to set it back up my alarms have gone crazy.  It does not play the alarms I set over the speaker (although it looks like the music is playing based on app notifications) and it is setting i off alarms (using my selected favorites at least) at times I have never had set - - 7 am everyday, other random times during the day but consistent. I’ve tried deleting all alarms and resetting them, looked at all the app settings.  It’s not as if it’s holding a memory of old alarms and the time zone is correct. I use google voice assistant and spotify and sonia radio.  Help!  I’m at a loss. 

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4 months ago
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Rod25Contributor I
asked in Controllers and Music services
Casting from plexamp?

Can someone please explain how I can cast directly to my Play1,s from the plexamp app. I have plex pass and can play from the sonos app but no way can I see how to make sonos a "player" under the casting icon.?I have sonos 2 installed on my android phone. 

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Ken_Griffiths
4 months ago
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Fed up KrisContributor I
asked in Controllers and Music services
app - sign in

Why do I keep getting sign in as owner but won’t let me  

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4 months ago
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User185753Contributor I
posted in Controllers and Music services
New SONOS app: many features no longer available!

Think twice before you install the new SONOS app as at least the following features are no longer available (temporarily or permanently):Sleeptimer has disappeared completely. Either you sleep the entire night with music on or you wake up to switch off the music… Quite defeats the purpose. Alarms: creating and editing an alarm is no longer possible. You can only toggle an existing alarm on and off. Local music library: make sure you don’t remove it as it is no longer possible to add a local music library stored on a NAS or shared device. Also the search doesn’t work on the local library any longer; it only searches the online music services. Sonos seems to have finally let down its initial user population that made Sonos big before music streaming services existed…Either this is a deliberate choice by Sonos to reduce the functionality or someone validated a pre-beta release for production to meet some preset deadlines… In any case, don’t upgrade if you need these features.

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4 months ago
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florismkAvid Contributor I
asked in Controllers and Music services
Alarms often don't go off

Today, again, my alarm did not go off at the appointed time. This has been happening on a weekly basis since the launch of the new app.This alarm is configured to go off on weekdays at 6.35am, play a random song from a playlist (creatively called 'Wake-up songs'), play at 10% volume, and run for 2 hours.Yesterday morning, the alarm went off at 6.35 normally, and I woke up.Today, I woke at 6.53, and noticed that my alarm was utterly silent.In the app, I could then verify that:The alarm was still configured as described The alarm was switched on The Sonos app was not reporting any issuesHowever, the playlist for the Sonos One by my bed was entirely empty, which is inexplicable as I hadn't done anything since waking up from the alarm yesterday. Normally, the song that woke me up is in the playlist until the next morning.I've already reinstalled the new app after deleting app data and cache. I've also recreated the alarm. The issue keeps popping up. What's the fix?

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4 months ago
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robokittyEnthusiast II
asked in Controllers and Music services
Does the controller on Android work much better than on ios?

While the new controller on android still can’t deal with libraries, it does at least “work”. But on my iPad the new controller doesn’t even want to draw the screen or do anything.

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4 months ago
rosswells127
rosswells127Prodigy I
posted in Controllers and Music services
Sonos IOS Controller 80.04.04 Update

Fixed for me using 80.04.04 on my iPad:Sonos Favorites now shows all of my Favorites not just the first 18 items. It now behaves just like the new Sonos web app. Thank you.Still an issue for me:Selecting the Plex Service still “occasionally” times out on the first attempt before returning anything. It generally works on the 2nd attempt. Sonos can you please increase the timeout when waiting for the Plex response. The old Sonos 16.1 app on my iPhone and the new Sonos web app doesn’t have this problem, just the new Sonos IOS app.I am still choosing to use SonoPad for local music library playback, mainly because the new Sonos app still doesn’t support the A-Z positioning for Artists and Albums which makes it unusable with a large music library containing a lot of Artists/Albums to manually scroll through . Once this issue is fixed, I hope to start using the new Sonos app for everything again.Ross.

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rosswells127
4 months ago
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ugoboy1965Contributor II
asked in Controllers and Music services
SONOS Controller for MAC 16.2 will not connect to Itunes Library on Mac OS Sonoma 14.5

Please help me understand why SONOS would issue a version that will not work with MAC OS Sonoma14.5.  I have tried to 4 hours to get it to connect to my itunes play list and it will try to connect and then it will not connect.  It continues to give me a multiple versions of errors.  Please help.

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4 months ago
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atchooooTrending Lyricist I
asked in Controllers and Music services
New App - How do I select a zone?

How do I select a zone where to play something in the new app? If I open “Your System” I have no way to select a zone where I want to play something, it only let me group zones. If I deselect everything and select only a new zone it does not work it does not play. I only can join a new zone with my currently playing zone otherwise nothing works. This app update is 💩, it renders everything useless. What a mess.

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4 months ago
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J.rosenlund113Contributor I
asked in Controllers and Music services
New sonos app

After upgrade to new sonos app, I have major isses whit the new app. First it is not intuitive and it response very slow, I know I have a lot of Sonos in my home and also a Boost connected directly to my router. When I ude the new app from my android mobile or the new app from my iPad pro, it’s response is very very slow. Sometimes when i Pick a new Music playlist, it can just wait and wait and then either begin or come whit a massage that something went wrong….If I Want to ajust volume, sometimes there is a delay for more than 30 sec and sometimes it just live its own life and do not respond at all. I am very unhappy whit the new sonos app, I newer had any issues whit the old app. I have a 1000 / 1000 fiber connection to internet, so no problem this way…..I have tried to shut Down for all Sonos speakers, and the boost and my router, then start everything up again, beginning whit my Router, then Sonos boost an so on…Any one no way the app react so slow….??? 

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4 months ago
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BouchermContributor I
posted in Controllers and Music services
Older Play 1 and PlayBar wont connect and register since latest app release 80.00.20

Older Play 1 and PlayBar wont connect and register since latest app release 80.00.20.The latest release is a shambles and there is no acceptable reason its so full of errors.The developer/manager needs firing.The old Sonos 1 app now tells me to go to Sonos 2 App, which tells me I might have to downgrade my units but thats not working atm.I have a PlayBar and a Play 1 that now wont register and connect since latest updates to Android app.When is this going to be fixed.BTW I am network engineer and my Ethernet and Wifi network is working correctly.Users shouldn't need to constantly restart or power off/on my router, this is shoddy app coding.If I cat get this fixed will be looking for a refund  

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4 months ago
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NEinSBContributor I
posted in Controllers and Music services
System Fix

It’s now July - no fixes to the system / app update.  May I suggest a fix?…. get rid of the CEO.  

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jgatie
4 months ago
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VmvContributor I
asked in Controllers and Music services
new app equaliser wont work

Support reckons this is not a common issue, but has anyone else found the equaliser refuses to adjust with the new app? It's really annoying as I rely on a bias to one speaker in a stereo pair and like loudness enabled. It simply refuses to accept any changes on my app and just reverts straight back.

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4 months ago
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DonClContributor I
asked in Controllers and Music services
June 29, 2024 the app stopped working

Woke up this morning and my Sonos was gone.Thw app looks fine, it simply will not play anything.  Rest the modem, reinstalled the app.  Nothing.  Sort of like old times last month.Anyone else experiencing this, and anyone have helpful answers? thanks 

2024
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4 months ago
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Anonymous Coward
asked in Controllers and Music services
Feature Request: Enable 2FA for authenticator app when using any public facing Sonos website

With the introduction of the unwanted play.sonos.com which allows Public-facing access to your Sonos system, an attack vector has been introduced towards IoT Sonos products.As a minimum, 2 Factor authentication should be introduced to allow users greater security over access to any Sonos websites, but in particular to play.sonos.com.Another enhancement would be the option to turn off access via play.sonos.com to your Sonos system by implementing a switch in your Sonos profile (not in the app, because I am not upgrading to version 80 just to turn play.sonos.com off!)

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4 months ago
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FlashinoContributor II
asked in Controllers and Music services
the speakers randomly vary the volume and sometimes reduce it to zero

After the last update, randomly, I find the speakers (Arc, One, Beam) at a different volume than the one I left them at and sometimes I notice the green light that corresponds to the mute. are you aware of the problem? the app is slow, doesn't see all Spotify playlists and now this problem too. I invite the technical department to urgently resolve at least the volume problem. Thanks  Luca

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4 months ago
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CarolGContributor I
asked in Controllers and Music services
Why am I hearing Ads when using Sonos

When listening to Pandora on Sonos I hear Ad after Ad, (Kroger, mattress, cars etc).  When I listen to Pandora without Sonos I do not hear any ads.

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4 months ago
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cranneberry2Avid Contributor III
asked in Controllers and Music services
Re-installing Sonos

All my music is located on my computer, organized in iTunes.  It is very messy, with files located under 2 Users...if I click on a song file and select Properties, iTuues shows me the path to the song on my hard drive. But also, I can look in File Explorer and see that many if not all songs are stored in both Users. Everything was working fine for a while, then I noticed that Sonos was skipping songs in many of my iTunes Playlists...”access denied”.I have been trying to add more song folders to my Sonos Music Library but it won’t let me. I have been all over the internet looking for help. I have looked at tons of my folders and Shared them. I don’t know what else to try. For the time being, I just want to be able to listen to ALL my songs, like I could before.Another question: At a later date I want to clean up and re-organize so that everything I do is under only one User. And I want to re-organize iTunes so that my music is all in one folder. These are separate problems, not to be so

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jgatie
4 months ago
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Bogdan_10Contributor I
asked in Controllers and Music services
After upgrade to new version Sonos app hangs on Retune

I have a system with 2 ERA 100 a minisub and beam Everything was OK and I use Trueplay. After updating (now the system is on IOS 17.4.1 is S2 built 80.00.04. In trueplay when I try retune the system hangs (after rotating when there is the message You will hear some tones… It hangs and only reseting (power off) the phone I can escape from this scree. Is this a normal behaviour? Any solution? Thanks

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4 months ago
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serstarsContributor I
asked in Controllers and Music services
Setting up

I’m round my friends house and i can’t connect my sonos please help!.  I re-downloaded the app so i chose connect to existing sonos and it can’t find it because it’s not connected to the wifi…but i cant connect it to the wifi because i have to set it up in the app! HELPP

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4 months ago
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Hans1964Contributor I
asked in Controllers and Music services
new app

Some features are not available anymore in the new app version since last thursday, like access to a Nas harddisc. WHY..??? I have a lot of music-files on a harddisc and I can't play it anymore with the new app..! Also earlier made favourites are impossible to select. I had to install new Radio Broadcasting stations. Please make it possible to return those functions or give the possibility to use the old app version. The old app was working fine for me..!!

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4 months ago
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