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After I updated the Windows desktop app on December 12 - when prompted - I stopped being able to play anything from Spotify on any of my Sonos speakers. I have some old Play 1, but also some ERA 100s as well. None can queue up any songs from Spotify.

 

If I switch over to my YouTube Music service, it queues up songs without any issue.

 

If I use my cell phone Sonos app, that will queue up songs from Spotify. They will play, but when I look at the queue, it does not display a list, but says “Queue: Started from Spotify”.

 

This problems - at least for me - is only happening on the Windows app.

 

I have uninstalled the Windows app, but it is the same thing. I have of course rebooted my machines.

 

Since everything is working fine when I use the cell phone app, it cannot be a problem with my network. Also, since other services (YouTube Music) works, that means communication is fine.

 

As a further test, I started the Spotify app on my desktop - same Windows desktop as the Sonos desktop app - and I was able to play songs from Spotify to my Sonos speaker. But in the app (desktop or cell phone), I am not able to display the queue for Spotify.

 

Would like some help or suggestions with this. Thanks.

Here’s another, and longer thread:

 

Same problem, but also on Android and iPhone.

 

Artist radio cant even be starter from the Sonos app. Just does not work anymore.

 

Same problem on my side

Had a long call with the support, but so far no solution. L2 support is now on it.

 

 

Yes they asked me to call for more support after a 2 hour chat session. I was a bit done with it. So did not call yet.

 

let me know what they telll you please.

Similar on my side. I started 3 chat session, because first two were stopped too early.

Phone support was a nice guy. Talked to him roughly 1 hour (then I had no time anymore)

Good thing is now, that more and more are reporting the same issue, so it should be reproducible on their side

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