I have spent 8 months trying to get access to my iTunes library that I paid for and curated over decades. My speakers have not played music for 8 months and I am close to trashing the whole system. I have emailed and been on the phone to Sonos several times in this time and no one has helped me. No one has checked in to see if it is resolved with each update and I am absolutely distraught. I hate this system, I hate this company and I am totally now traumatised.
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see if this video helps.
If you’re looking for help, which isn’t the thrust of your post, I think you’ll find Sonos has changed the way that their new app accesses audio from shared libraries on the local network. The previous S2 App supported SMBv1 and HTTP protocols for file sharing, but these have known vulnerabilities and are no longer used by Microsoft, Google, Apple, Amazon etc. and all these companies, including Sonos, have now shifted to using SMBv2 (or higher) file sharing. You may need to upgrade your shares… see these links depending on how you share your library tracks…
For MacOS users, see this thread.
For Windows users, see this thread.
Sonos sent out notices both in the S2 app, and in email, about these changes. They also updated the FAQ to reflect the update. While they have stated that the local library system continues to be worked on, I do not expect them to resume use of HTTP or SMB v1, so if your computer uses them, I’d recommend re-adding your share, as is indicated in the controller, where it says ‘We’ve made security changes to supported libraries. You may need to re-add your library”.
If you’re having trouble finding this area in your controller, open the S2 controller, click on the gear icon at the upper right of the screen, then the word ‘Manage’ under it. Next, click on ‘Music Library’, and the page to enter/modify your local library will come up.
If you continue to have issues, I would recommend that you call Sonos Support to discuss it.
If you’re only wanting to complain, without seeking assistance, you’ve certainly done so, and I’m sorry that you’re having such difficulty.
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