After installing the update to the Sonos app on 12/12/2024, all of the PCs in our office lost the ability to manage Spotify via the PC app. The support bot suggested restarting our router, but we have no network instability here and the controls work fine on mobile. There are also no issues with other services such as Sonos Radio.
Are there any known issues with the new Sonos app version and Spotify?
Thanks in advance.
Unable to play track - the connection to Spotify was lost
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Not sure if this thread applies to your situation?
Airgetlam wrote:
Not sure if this thread applies to your situation?
It seems like the person posting on this was having a slightly different issue- he was unable to add to playlists. I am getting an error of “unable to add to queue”, which others on the same thread have said they also have.
I’m not sure if the two issues are related. I can add to my queue, just not from Spotify.
But thank you very much for directing me to that thread!
1 person likes this
Have the same issue
Additionally I can play tracks from Spotify via mobile app, but only on one device at the same time.
Had a very long call with support including trying out their Spotify test account on my PC via Remote access. Nothing worked so far and now they forwarded it to L2 support.
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