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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,116 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8403 Topics
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ThomassEnthusiast I
asked in Controllers and Music services
New Sonos App - Utterly useless!

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

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4 months ago
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Robert_164Avid Contributor I
asked in Controllers and Music services
the new Sonos ios app update is TERRIBLE! DO NOT UPDATE!

Sonos, why would you release an app upgrade with so many problems!? Where are my playlists? They're gone! Where are my alarms?  I can no longer edit or save the queue! Where are my albums? I can't change the home interface! I can delete some of the things you guys added automatically but there's nowhere I can see to add anything. What a mess!Don't you guys check your work? I've been reading some other letters and there are many more problems.SONOS PLEASE FIX THIS ASAP

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4 months ago
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HiRESrulesEnthusiast I
asked in Controllers and Music services
sonos was unable to add the music folder 913

I tried rolling back to version 78 for W10 and the “windows library” options were greyed and even when I got it to work, I still get the error “sonos was unable to add the music folder 913”….this is a serious testing error and the new version should never have been released as “live”….disgrace SONOS! please fix this ASAP as none of us should have to wait a month to play our own music library collections!

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4 months ago
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FatihContributor I
asked in Controllers and Music services
Impossible installation with new app.

Hi,I am new to Sonos. I just purchased 2 sonos era’s and 1 beam. This is day 2 and I am still unable to setup my devices.. What a disaster is this.. I understood that I bought the speakers and the best moment I could.. The fantastic crappy new update.. Soo let me sum it up.New speakers, unboxed, app installed. Account created. Sonos devices discovered in network.. and then.. disaster loop begins..I gave the app the right to use my microphone, the speakers starts to make the sound to adopt. But the adoption never takes place.. the app even doesnt activate the microphone. I tried each one of the speakers one by one for a thousend times now. after second attempt the app gives the option to connect with code.. when select the option, the app crashes every single time. And yeah already tried remove and install app again.. and also install app on other phone.. No difference..After some research I found out that this new huge app release is a complete disaster and everyone is complaining abou

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buzz
4 months ago
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Botanist CafeContributor I
asked in Controllers and Music services
sonos radio works, but streaming services gives error in app.

I get the error message: “Something went wrong” in the app, never had it before, started today.I can play sonos radio, but nothing from spotify or other music services, when i click on playlist from that, it takes a while, then no graphics or music come up, just the silhouette of the player, and then the error message on top.

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4 months ago
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pgclarkContributor I
posted in Controllers and Music services
How to check battery levels of Sonos mobile speakers (Move & Roam) in the new Sonos app

The old Sonos app showed what percent the battery of my Move & Roam were at in the app.   Now, all it shows is a battery icon with a lightning bolt in it to show that it is currently charging.  Being of limited vision, I can not tell if the battery is ‘full’ our not.  Is there a way to see what % the charge of these speakers is at?

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4 months ago
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TheodoreKMullinsContributor I
asked in Controllers and Music services
Can't play music on multiple units

Hi,Since the app update I can no longer play music on more than one unit at the same time. I have a Roam SL and an Era 100..and also an IKEA Symfonisk shelf speaker. Before it worked well to just add a unit and then the music would play on that as well. Now I get “Can’t connect, try again later”.It works perfectly fine to play on the units one by one and updating them has also worked. I can create a Group but playing using it won’t work. And not playing on one unit and trying to add another. Is there anything I have missed? or is this to be considered due to the new app?I have tried restarting router, disconnecting devices and so on...yet nothing has worked.

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4 months ago
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Jennifer WContributor I
asked in Controllers and Music services
Apple Music

How do I shuffle & play songs on Sonos new app in my Apple Music Songs list?

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Ken_Griffiths
4 months ago
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BarCarAvid Contributor I
asked in Controllers and Music services
Unable to delete phantom TuneIn services

I have 2 phantom “TuneIn (New)” music services which show up on my iPhone, iPad and in the web app but not in the Mac OS app.I can’t authorise them and I can’t delete them (“Accounts not removed. Something went wrong when removing your accounts. Please try again”).Sonos support have had me wipe and reinstall the apps and restart all speakers but that didn’t help. When I sent them a diagnostic they said that there is no TuneIn service installed.I was on the phone with them for an hour trying to get them to delete with no success. Anybody else seen this? Really odd.

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4 months ago
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Gareth WilkinsContributor I
asked in Controllers and Music services
new App doesnt automatically connect between systems

I have two Sonos systems on two WiFi systems, on in the house and one in a garden office. Since the new App installed I now do not automatically connect when moving between the two systems despite my phone picking up the new WiFi zone. This did not happen with the old App. Just spent over an hour on chatbot to end with a suggestion that I disconnect my Boost in the house!!! The chatbot stated this was the first time this issue had been raised....anyone else experienced it?I am now in a 100minute queue on the helpline....

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4 months ago
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Oliver868Contributor I
asked in Controllers and Music services
Apple Music

Ich habe seit ein paar Tage. Das Problem das Apple Music nicht mehr über Sonos nutzbar ist . Egal welchen meiner Sonosspeaker ich ansteuere . Davor lief es .  Moderator Note - Translation by Google:I have for a few days. The problem is that Apple Music can no longer be used via Sonos. No matter which of my Sonos speakers I control. Before that it was working.

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4 months ago
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A RodgersContributor I
asked in Controllers and Music services
latest sonos update

I have loaded the latest update and when I try to connect to my system a message saying No products found. What is going on.

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Stanley_4
4 months ago
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bellyman69Contributor I
posted in Controllers and Music services
Sonos Windows App v16.3 (S2) Keeps clearing queue

Greetings,Ever since this update my queue keeps being cleared. At first I felt was an anomaly - rebooted and all appeared to work fine. However, if I put the system to sleep and come back later the queue has been cleared. (I would have say 400 songs - and it is on song 20). Very annoying since these are music shows that are each 2hrs - and now I cannot remember the last nor where I was in the song.Anyahoo I now check everyday for a new update to see if this queue problem has been resolved.  Funny thing is - based on 40y+ of working with computers, I have never seen such a featureless app updated as much as this. And this last update now has rendered it almost useless.Sadly I am stuck using this app to play music onto the Sonos pair. One problem I have with the Sonos pairing is that from my PoV - there is no “singular point” to connect to - to reach the pair. With various music players they force you (via uPNP) to choose an IP but when you play music - only one speaker works. It would b

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4 months ago
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Ravi 85Contributor I
asked in Controllers and Music services
sonos app

Hi.  Just updated my sonos app and it does not open it just crashes.  can anybody help? 

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Airgetlam
4 months ago
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bbensonContributor I
asked in Controllers and Music services
Napster connection is broken

Connectivity to Napster seems really messed up. Sometimes it can’t connect at all and gives an error that says “Something went wrong”.  Other times it connects, but only shows half of my content that should be in “My Music” and “My Artists”.  I see a longer list via the Napster website, but Sonos only sees half of it.  I restarted by wired “Port” device and it didn’t help.  The WiFi connected Roams and Hubs have the same problem.  I upgraded my Android app on my phone and it didn’t help at all.  What’s going on?

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4 months ago
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joshblakeContributor I
asked in Controllers and Music services
Sonos System in App Tied to Wifi SSID; Need for VPN Support

Adding app feedback here to the numerous requests for VPN support.I tunnel my internet connection to my home network over a Wireshark VPN while working remotely. The app flat out refuses to acknowledge my Sonos system (including Ace headphones) in spite of being connected to my home network where the app has access to Sonos product discovery packets. I can confirm that the devices are all accessible via their normal IP addresses, and that discovery packets are present on the network over VPN. I would like to strongly recommend that the app attempts discovery of a known Sonos system despite whatever wifi SSID it detects. There is no reason why it shouldn’t.My two cents.

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4 months ago
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WebbdogContributor I
asked in Controllers and Music services
New app Sucks!!

This new app is one of the worst apps I have ever used! I have been a high end integrator for 30 years! I love Sonos but will now have to find a new music system to sell if they don’t fix this!

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4 months ago
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G7JogaContributor III
asked in Controllers and Music services
Sonos App settings

Is anyone else getting there Sonos settings , EQ etc cleared out and not saving? Even my trueplay is showing as if I haven’t done it, and also the all amps seem to be going “WiFi enabled” even if I had some “disabled” 

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4 months ago
Exterminating Angel
Exterminating AngelAvid Contributor I
asked in Controllers and Music services
Android and iOS controller can't see "Your Sources"

Sonos release 4 August 2024 (I'm guessing the date; I updated these on Tue 6 August):There is a fault with the Android & iOS controllers: neither display the section called "Your Sources", which, in my case consists of [1] Music Library and [2] Line-In [Amp]The Music Library is accessible (it resides on a powered-on Windows device) and (of course) I am able to see all of its contents on the Windows version of the controller.But when I start the Android controller and the iOS controller, neither controller shows "Your Sources". Note that the Windows device was already up and running and playing (using the Music Library) to a Roam speaker with no issue.I then power on both Sonos Play speakers (and the Line-In Amp) .. and magically.. the Android and iOS show up the "Your Sources" details.What could possibly have prevented seeing my sources on those two mobile versions?? I can’t believe the mobile versions are closely-coupled to the Play speakers to trigger “seeing” the music library.T

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Exterminating Angel
4 months ago
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GC3Headliner I
posted in Controllers and Music services
80.06.03 upgrade August 6th

Release notes below. Note added tool to downgrade to S1 from S2 app. How's this work? Tool is found by accessing the Help Center in the s2 app------------///-//80.06.04 (Android)80.06.03 (iOS)Release date: 8/6/2024In this update:This update contains new features for Sonos Ace. To use these features, make sure your Sonos Ace is up to date using the Sonos app. Introduced TV Audio swap for Sonos Ace from Arc, Beam (Gen 1), Beam (Gen 2), and Ray on Android Added TV Audio swap for Sonos Ace from Beam (Gen 1), Beam (Gen 2), and Ray on iOS Added S2 to S1 downgrade tool Improved smoothness and reduced latency for Group Volume controls on iOS Added mute buttons for individual products in Group Volume controls Added Group Volume controls from the Now Playing screen on iOS Added the ability to clear the queue on iOS Improved performance for large queues on iOS Added the ability to “forget system” on Android Improved reliability for speech enhancement and night mode settings on iOS Improved reliab

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4 months ago
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NickGabbContributor I
asked in Controllers and Music services
Cannot access Music Library since update 1 day ago

Put in update yesterday and now I cannot add/edit/access or change the music Library. Run as Admin. Given FULL rights, Shared it. Shouted at it. I am an IT Pro of over 50 years experience. This needs fixing YESTERDAY. Contrition is good but results are better. Release rewind to prior WORKING update immediately please.

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4 months ago
candynewgas
candynewgasContributor I
asked in Controllers and Music services
iMac latest software version number

Hi all,I have updated my iPhone and iPad to the latest version of the Sonos App and on BOTH I have a BLACK icon with SONOS written across it.On the screens ob both It shows I have version 80.05.05 But ….. On my iMac I have also installed the latest version from the downloads page on SonoS and even though the website says 80.05 dated 7/22/2024 I can not see that version on my iMac .. It is still showing 16.3The icon is still the old GOLD icon.Is this correct ? I seem to be having many problems with my library at the moment after getting the newer versions.  

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4 months ago
ClothEaredNincompoop
ClothEaredNincompoopTrending Lyricist I
asked in Controllers and Music services
Cannot Add Services (Apple Music) in New Sonos App

Greetings All. Been having a mare since new update as cannot add in Apple Music in Content Services.I have tried this from Android, iOS. Deleted both Sonos and Apple apps and tried again. Tried older version of Sonos app etc… On iOS and Android I cannot add any of the services listed. Strangely I tried on Windows and can add some services from there but when I try Apple Music it results in a message stating that ‘Apple Music must be added to Sonos from an iOS device or Android phone’. Anyone had any luck in resolving a similar situation>?

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4 months ago
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JCattellContributor I
asked in Controllers and Music services
Accessing itunes

I have not used Sonos for a few months. When I logged in today it updated my controller to 80155014When I try to access my music library it says I do not have access to the folder (C:/user/../itunes)How do I use the system now?John Cattell

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Craig L
4 months ago
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youlaughatmeContributor I
asked in Controllers and Music services
App update battery drain.

Please tell me I’m not alone in seeing a huge drain my device batteries since the 80.50.04 update. I’ve had music playing since about 8am currently 11:46am and it’s used 15% of my battery. 6mins screen time and 14h in the background?!?  Same across all my devices, this can’t be right surely? Has to be know issue, this is not acceptable. What are they doing mining crypto in background to prop up the share price?  *edit - turns out I can’t type, apologies for mistake  in the title 🤦‍♂️

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Craig L
4 months ago
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