Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,858 Topics
  • 25,334 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
  • 0
  • 1
G
GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
  • 0
  • 16
Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
  • 0
  • 7

3858 Topics

K
kandtContributor I
posted in Controllers and Music services

Application sonos S2 ne fonctionne plus sur macos El Capitan

Bonjour,L’ancienne version de Sonos S2 a été mise hors service du jour au lendemain pour les anciens Mac tournant sous macos El Capitan.L’application exige d’être mise à jour, sauf qu’une fois la mise à jour installée l’application refuse de s’ouvrir car elle n’est pas compatible avec macos 10.11.6Je peux comprendre que l’application ne soit plus mise à jour sur les anciens appareils mais la rendre incompatible du jour au lendemain sans motif ni explication c’est assez lamentable...D’autres personnes sont-elles dans le même cas?

4
K
1 year ago
Kenv
Kenv
asked in Controllers and Music services

Sonos app prompts to update but no update available

As of today 24th February the Sonos app on my iPhone and iPad prompt that an app update is available. However when I go to the App store I am running the latest available version of the app. I am running S2 version of the app on version 15.1 which is the version available on the App store. All my Sonos devices are running 14.20.2 Build 70437250I tried removing the app completely and then downloading it reconnecting and logging in but it prompts again that an app update is required but it is running the latest version already.Finally on my wife’s android tablet the same thing happens.

19
G
1 year ago
N
NeilLContributor II
asked in Controllers and Music services

Is the 15.3 S2 Controller app update available for MacOS?

I see that the latest Controller app for MacOS is 15.3.  The download page gives me 15.2.  Is the updated controller available for download?

1
Airgetlam
1 year ago
C
Clo08Contributor I
posted in Controllers and Music services

Dolby Atmos on Era 300

 The  album “The Dark Side of the Moon” (2011 remastered) is in Dolby Atmos on Amazon Music unlimited. But it is only in HD via Sonos App on my Sonos Era 300. Other titles are in Dolby Atmos, Dire Straits etc… I have the Dolby Atmos badge. Never for The  album The Dark Side of the Moon I have only HD badge. 

5
C
1 year ago
T
Tandem800Contributor I
posted in Controllers and Music services

Chrome OS

Anyone using the Sonos app on a Lenovo Chromebook running Chrome OS? All the postings related to the topic are years old....any current Chromebook users out there in 2023?

1
I
1 year ago
SarahN
SarahNHeadliner I
asked in Controllers and Music services

FEATURE REQUEST - The ability to search for Dolby Atmos specific music with the Sonos App

Not sure if this has already been asked for, but it would be nice if the Sonos App showed which tunes were in Atmos for the new Era 300 speaker. Currently my work around is to find an Atmos album in Amazon via my Amazon Music app, then search again in the Sonos App to play it. It’s a bit of a faff!

2
melvimbe
1 year ago
jwedwards
jwedwardsAvid Contributor I
asked in Controllers and Music services

BBC Sounds - rewind/pause live radio?

Are there any plans to add rewind/pause for live radio in BBC Sounds on Sonos? These features are available in the native app and also in the plugin for Logitech Media Server so they must be available to the API

8
Martin Banham
1 year ago
R
RollekeContributor I
asked in Controllers and Music services

Sonos PC S2 app not finding system

I’m not able to connect to my Sonos system. I travel from from one place to another Both has worked. I did reset the router, I connect directly to the router via cable. I de-install and installed the software again. It is on a private network. Any ideas people Moderator edit: combined posts so topic is still “in need of reply”.

5
R
1 year ago
D
danrotContributor I
asked in Controllers and Music services

Play:5 does not connect to Fritz!Box 7530 AX Wifi

I switched my internet provider and have a new router now. My Sonos speaker worked find with the old router, but my new provider provided a Fritz!Box 7530 AX, which only work with my Sonos speaker if I wire them together using a ethernet cable. I suspect that the Fritz!Box has a setting or something that prevents the speaker from using the wifi, but I fail to find a reason why. Other hardware like laptops, phones, the TV and even my body scale can connect to the network.I already checked the settings “Allow all new wireless devices” and “Active wireless devices may communicate with each other” as suggested in https://en.community.sonos.com/old-troubleshooting-229136/wifi-connection-issue-with-fritz-box-6836814. Both options are checked but the system still fails to setup wifi for the Sonos Play:5.I have tried a lot, but the following description is probably the best explanation of what is happening (although I am not sure if I translate everything correctly, I am using the app in germa

13
Ken_Griffiths
1 year ago
L
lwistContributor II
asked in Controllers and Music services

Can't connect to Play 1 from iPhone App; Account grayed out

I can’t connect to either Sonic Play 1 speakers from the iPhone App.  The speaker resumes the Spotify playlist last requested, but I can’t choose any other music.  The “Let’s Fix This” troubleshooter says to make sure I’m signed in, but I don’t see a way to sign into the app since Account is grayed out.Account, System, Services & Voice settings all grayed out. 

8
L
1 year ago
M
Mind.EContributor I
asked in Controllers and Music services

Too Many Playlists? iTunes / Apple Music

Error: “There is not enough room to update your music library. Please remove unused queues or saved playlists and try again.” That is the error message I get when I try to add my Apple/iTunes Music Library to Sonos on my new laptop (MacBook Pro) running Ventura, which is my music server.  I read the previous posts dealing with this issue, but have not found answers. My music library has less than 30,000 songs and about 300 playlists, some of which are organized under folders and some have 100+ songs in them. I have 2 Sonos systems in 2 homes.  A legacy system (on an S1 controller) in one and a newer system in a 2nd home (on an S2 controller).  Both systems work very well with multiple zones. I have never had any issues updating my music library on either system, and haven’t made significant changes to my library other than adding a handful or playlists and songs since I go this new MacBook.  But the problem started since I have this new machine.  I successfully transferred my iTunes/Ap

6
Corry P
1 year ago
A
Andrew FloundersContributor I
posted in Controllers and Music services

Unopenable audio files on Mac after deleting Sonos app

I bought a Sonos Era 100 to use in conjunction with a 2019 Macbook Air running Venture 13.3.1. It became clear that the Sonos speaker was not suitable for me and I took it back. But now after I deleted the Sonos app almost all of my audio files cannot be opened by any of the applications I use for audio (Quicktime Player, VLC, the Amazing Slow Downer, or the infuriating Music). I thought it might be something to do with permissions as it seemed for a while that if I copied a file to the desktop and deleted the “SonosDM” from the permission list on the Info panel it would open. But then that seemed to stop working. I tried various things: disk first aid in recovery mode, deleting some Sonos folders that were still in ~/Library, abundant restarts. Oh how weird. I seem to have fixed the problem (at least for now!): I attempted to change the default open-with of one mp3 file from Quicktime player to VLC. It wouldn’t take but now it seems that file and every one I’ve tried opens as expected

6
J
1 year ago
E
elangsruContributor I
asked in Controllers and Music services

Using buttons to control favourites

Is it possible to use the ERA speakers (or other speakers for that matter) as radio without using the app. Meaning you can turn on a favorite radio station from the top of the speaker and not have to start it from your phone. 

1
G
1 year ago
M
mgerbasioContributor I
asked in Controllers and Music services

Music Choice Service

I’d like to request that “Music Choice” be added as a service so I can listen with the Sonos devices.

1
Airgetlam
1 year ago
S
SpaddywaddyEnthusiast I
asked in Controllers and Music services

Amazon Lossless and Where is the shuffle function?

I’m using Apple Music and find using the service through Sonos App to be frustrating, as it doesn’t function as the Standalone Apple Music app would. I can’t add tracks to my library and I can’t even shuffle tracks, there’s just no function for it?  I ha just added Amazon music because I’m thinking of ditching Apple Music. However, after adding the Amazon app there’s no function to shuffle?  Also, can someone tell me if I can just use the standalone Amazon app to play Lossless and High resolution music? I hate the fact that I’m forced to use the Sonos/Apple app to play hi res and lossless audio.  I note I can add new tracks albums ect, but this is added to “my Sonos”. So, in effect it won’t be available in the my Apple Music account? This is all very confusing and very disjointed. 

14
Ken_Griffiths
1 year ago
G
GEPAContributor I
posted in Controllers and Music services

App S2 ne s'ouvre pas.

L'application S2 de contrôle ne s'ouvre plus. L'image disparait en une fraction de seconde. Le système est pourtant à jour.Merci pour votre assistance 

2
G
1 year ago
M
Maddox H TomasContributor I
asked in Controllers and Music services

Error Message

Hi all. When I try to click on a recently played playlist from Spotify via the Sonos app, I get the following error message: Your request can’t be processed at this time. If the problem persists, please check our Service Status page. I have checked the page and there’s no issue there, so it must be at my end. Any ideas? Thanks in advance.

1
UKMedia
1 year ago
J
Jim RockfordContributor I
asked in Controllers and Music services

Cannot play my playlist from Amazon Music using the Sonos app

Hi.In the 'My Sonos' screen in the app I would normally select one of my playlists that is linked to Amazon Music Unlimited. Now when I want to play a song from my list I get a message 'unable to add songs to the queue'.I have turned off the speakers for a about half a minute, uninstalled and reinstalled the app (it is up to date) and also rebooted my phone, but this hasn't worked. I can use the cast function in the Amazon Music app which does work, although it is not as quickly 'responsive' as using the Sonos app when changing songs or fast forwarding etc. However, for other playlists that are available on Amazon (but none of my own) they play OK. So not sure why my list doesn't play?(Is using Cast the same audio quality as streaming directly in the Sonos app? I have Amazon Music Unlimited so stream HD/Ultra HD).Any help appreciated!Thanks. 

2
Ken_Griffiths
1 year ago
B
Blackhawk22Contributor I
asked in Controllers and Music services

Major issues with ios 15.2 app

Sonos iOS app 15.2 is unusable. It will not connect to music services or system updates. I have a spare Android device and downloaded v15.2. No issues. Can connect fine on same network. Updated my system that way. Sonos support had me reset network and Sonos devices. It’s the app. The app is flawed. If you’re experiencing similar issues please provide feedback to Sonos. This has to be fixed asap. 

12
Ken_Griffiths
1 year ago
G
GusGusNFTTrending Lyricist I
asked in Controllers and Music services

Unable To Add Songs To Queue

I have spent 48 hours doing research about this issue. I’ve reset my network and turned everything on in sequence. I removed my Amazon account and added it back to Sonos, but no luck.  I can play songs from any station via Amazon, but cannot play anything from my play list. 

2
G
1 year ago
P
pdaltonContributor II
asked in Controllers and Music services

SONOS dead?

(S1)  Playing a SONOS radio station & it just stopped.  Went to App to restart, but it wouldn't.  Each time it responded with "Unable to play the radio station".  Could not get other SONOS favorites to play, either.  Went to support, clicked on Chat (Bot) in case there's an easy answer, nothing happened, not even a place to enter the problem.  Closed & re-started app.  No different.  Is SONOS down or is there something else I need to do? 

2
buzz
1 year ago
6
6802439Trending Lyricist I
asked in Controllers and Music services

Why can I no longer connect to My Cloud Home music library?

Out of the blue my S1 (Sonos 11.7) system stopped connecting to my music files stored on my 3TB My Cloud Home Service.The drive is functioning, I can access and play files from my iPhoneBefore it stopped connecting completely, I noticed it was becoming quite slow to search files using the App. Now all I get is the ‘Unable to browse music’ message.Is this another prompt to get me to ‘upgrade’ to S2? 

18
S
1 year ago
J
jmkingsbury
asked in Controllers and Music services

Sonos App on Android and Windows doesn't play to devices - error messages

Hi,My Sonos system has fixed IP’s due to speakers missing from some apps (e.g. Spotify/S2)However, when I try and play from the Android S2 App and the Windows Controller app I get error messages saying the following:I have reset my router etc…  

2
Airgetlam
1 year ago
M
maacarboContributor I
asked in Controllers and Music services

Display Music Source name in Sonos Controller

Is there a way to display the name we gave to a Service in the ‘Select a Music Source’ section?I have 2 Spotify accounts linked in my Sonos Controllers, but I never know which one to select. It would be nice if next to the service type, you could have the option to display the name you provided as well.This is an example on the Mac controller, but it is the same for iiPhone app 

5
M
1 year ago
D
Dwave4Contributor I
posted in Controllers and Music services

Why is it always so hard to do anything?

It drives me mad when so-called easy to use products like Sonos speakers that are advertised as a better balance for TV and the spoken word and using with music apps! So firstly, TV volume control over music v voice. One of the main reasons I purchased Sonos was because of adverts saying you can do better! Demonstrating volume control over music and spoken words, well after 3yrs and 2 different high-end TVs I have not heard any evidence of this control or it working, in any way shape or form. The over all quality is good, but the app is not easy or obvious to use or control and appears to be more limited than you might expect.Apps, why these cannot be linked to work with all voice controls is beyond annoying! I have spent the last 2hrs trying to make things work, using online help, but nothing works! It is so frustrating! WHY OH WHY would you make something this hard to use? You should be able to add apps, open apps and play from the selected app what you need. But you download the app

17
buzz
1 year ago
Terms & ConditionsCookie settings