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Hi,

I bought a Sonos Era 100, but the equalizer is missing in the settings.

 

Under settings, my room there is under "Sound" True Play but no equalizer as described on the support page.

 

The app is freshly installed, the Era 100 brand new.

 

Does anyone have any ideas? 

Is the support article perhaps wrong and the equalizer is probably to be found elsewhere?

Have you followed these instructions?:

https://support.sonos.com/en-us/article/adjust-the-bass-treble-balance-and-loudness

If you have, you may need to reset the app and reconnect to your speaker.

https://support.sonos.com/en-us/article/reset-the-sonos-app

Thank you very much for your answer.

I only bought the Era 100 yesterday and installed the app for the first time.

However, I reseted the app as in the instructions you linked, reconnected everything but EQ was missing again.

 

Today, about 12 hours after I set everything up again for the second time, the EQ was suddenly there.

 

For someone using Sonos for the first time, this is very confusing and a bit annoying. Nowhere does it say that it can take a few hours for all features to appear - or is it just a bug... who knows..

 

Thanks for your quick help though!

I had the same problem. EQ did not appear. I cleared the cache of the Sonos app and forced stop and it was back again. No need to reset or reinstall 😎👍🏼

I had the same problem. It seems that you'll have to login to a sonos account for it to appear...

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