Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3863 Topics

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tcochran1Contributor I
posted in Controllers and Music services

Podcast Support

I am curious if you would ever consider adding podcast republic as a podcast service. As that one is my podcast program of choice. I switched to Pocket Cast as it works with Sonos speaker. I would prefer to only have the one as I like the interface on the mobile device better when I am driving. I would like to be able to have Podcast Republic work directly with Sonos as well, especially since recent changes do not allow you to play from your mobile device anymore.I know I will need to find a way to request Podcast  Republic to be able to support it. Just thought I would bring it up here first to see if it would be even make sense to support it on the Sonos system.

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Airgetlam
10 months ago
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montalexanderContributor I
posted in Controllers and Music services

one sl constannttly shuts off...renaming speakers...WiFi questtion

My system is Playbar and One SL connected to Smart TV with DirecTV via ATT wifi Not long after connecting the OneSL I noticed it would drop out - quit producing sound - with some inactivity, for example, pausing the TV broadcast for a bit.  It will come back on when I go to the app but it won’t stay on constantly - very annoying I tried renaming the speakers. Of course they show up in the app as “Playbar” and “OneSL,” as they should, but I thought renaming them might help this issue. Probably should have left them alone.  How can I change them back? Last, I spoke with a SONOS rep some time ago (Ticket # xxxxxxxx) after I added/split my WiFi network between 5 gig and 2.4 gig. He suggested putting the Sonos system on the 2.4gig network in my ATT Smart Home app, which I thought I did.  Now it appears the Playbar is on the 5gig and the OneSL is on the 2.4gig.  Really not sure at this point.  The speakers work ok, except for issue #1, but I would like tto have them both on the same network.

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G
10 months ago
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Penuttw0Contributor I
asked in Controllers and Music services

Link code to spotify error

I Have done what other messages threads have done and still have issues with the link code. Please help. 

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Sotiris C.
10 months ago
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phil123456789Contributor I
posted in Controllers and Music services

Can't find Linux PC music library from Android phone controller (Sonos 1)

Hi,Hope someone can help - I’m a bit new to all this!I recently ditched Windows for Linux (didn’t want to throw away a perfectly good laptop!) and am trying to get my Sonos 1 controller on Android to see the music library on the laptop. I think I’ve managed to share the Music folder but whenever I try to enter the file path for the music library, the Sonos app cannot find the computer! I’ve seen a few articles where people seem to have sorted the problem but I simply don’t have the knowledge of where to find the global settings they’re all talking about!!Anyone got the patience to help an old bloke get some music back in his life please?! 🙏

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S
10 months ago
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ChristsContributor I
asked in Controllers and Music services

Sonos system will not connect to services

No Access to music via search in sonos app. Sonos system is connected to Spotify, and can be accessed from Spotify, but Spotify cannor be accsessed from sonos app. Same with TuneIn, can not be accessed from the sonos app, Even tough it has been connected for several years. Accessong both Spotify and TuneIn via the sonos app has been working perfectly until the last there days. tryong ti manage the services genereres a message dating «network problem, check network.» 

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M
10 months ago
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MikesDContributor I
asked in Controllers and Music services

Beam TV Display

I have my Beam connected to the TV.  I am seeing the beam “wallpaper images” cycle but nothing more.  I am playing Spotify with my phone and connected to the Beam.  Nothing showing what Spotify or any song display shows up on my TV.  Why not?  

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Airgetlam
10 months ago
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OthuroneContributor I
asked in Controllers and Music services

NAS Library vanished: Suspect latest software update - Need Tier II Help

Have a case number - ******** - Had to bail after an hour of running through what I’d said and done ten times… Opened my iPhone app on Monday to play tunes. It forced a software update. When the update finished my library vanished. Updated on my Win10 PC. Same result. NAS is a Buffalo LS441D. No issues until this point. Have rebooted the NAS, router, etc. etc. etc. Same result; library tries to build but dies about five minutes into the process. “Music Files Not Available” error. Horsecrap: The NAS is happy and up and has had zero config/update changes in the last six months. On the initial hour long call, tried the turn SMB on/off on the NAS. No joy. NAS share permissions are set R/W across the drive and Sonos login credentials are for the admin level. Hoping somebody at Tier II level reads this and can assist, else I’ve got two Fives, a Connect, and two Roams that just became worthless bricks. Moderator Note: Removed case number

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O
10 months ago
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Tom451Contributor I
asked in Controllers and Music services

Trueplay for android

Just purchased a Sonos Arc and have downloaded the Sonos app. Using version 15.4TruePlay is not listed under sound options. Where do I find it?

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106rallye
10 months ago
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As8zContributor I
asked in Controllers and Music services

sonos with deezer - airplay password required

Hi ,i saw similar issue on the forum but was not able to fix it.i try to Connect from deezer on sonos era 100 through airplay i have a windows to enter my airplay pssword but i do not have. Same issue from youtube. I already tried to reinstall from scratch but did not work. ( iPhone and sonos softwares are up to date) i have no Apple TV. Sonos not visible in home application.  how to fix it?except that very nice product ;) thanks alexandre   

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A
10 months ago
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Tonymoore23Contributor I
asked in Controllers and Music services

android music library has disappeared

Recently my phone library disappeared off sonos app. I can't get it back.

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G
10 months ago
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CatDadContributor I
posted in Controllers and Music services

Spotify Premium Duo - My private playlists and recent played songs showing up in Sonos (2) app.

We have Spotify Premium Duo, which includes two accounts with different username/passwords.But when we use the Sonos 2 app, in our home 5.1 surround livingroom to listen to music, all my private playlists and recent played songs etc. shows up on my partners Sonos 2 app.I don’t want my partner to see what songs or other audio and playlists I have created or listened to.And actually, I have an old Sonos setup too in my office, which is where I play most of my Spotify playlists (that room use the old Sonos app). I don’t tend to use our Sonos 2 system for music apart from on a Saturday night, rest of the time I only use our Sonos system for TV/Netflix.So, how do I:Block/stop my Spotify Playlists / private listen activities and recent played songs etc. show up on my partners iPhone when we both use the Sonos 2 app on our phones? I want my Spotify things to only show on my Phone, not on my partners. I don’t want to see her Spotify activities either of course.  Thanks,CatDad 

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E
10 months ago
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APUContributor I
posted in Controllers and Music services

Music list change

I have created  lists of songs to listen to, but the source was on a diskstation, Today, all my music is directly on my PC. How can I convert my lists in an easy way from the diskstation link to my PC-link?

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Airgetlam
10 months ago
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HPINGFVAContributor I
asked in Controllers and Music services

MY SONOS APP WILL NOT LET ME SIGN IN - PLEASE HELP!

It had been working flawlessly until roughly 2 weeks ago. I can access Sonos website on my laptop using my ID and Password. So no issue with either of those. On my phone app – it will find the system and allow me to only stream Sonos radio stations throughout my various rooms. I cannot access my Apple Music playslists or Sirius/XM I have not changed my router or eero mesh system I have unplugged the router, all eero stations, and the Sonos system (amps etc.) and replugged them in I have removed and reinstalled the Sonos app several times I have checked the settings on the iphone to ensure that Bluetooth, WiFi, Local Network, Background App refresh and Cellular Data are all on. Every time I attempt to sign in with username and password so I can access I get the same 3 screens: SCREEN1 – “Let’s Try that Again – Something went wrong. Make sure your mobile device is connected to the internet and try again.” <click Try Again button>. SCREEN 2 - “Let’s Try that Again – Something went

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H
10 months ago
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nova22Contributor I
asked in Controllers and Music services

Loss Of System Control

During normal operation I loose control of volume and pause. this is my setup  beam plus’s 2 Sonos one —- airplay to select speakers…. Spotify for musicwhen my system locks up there is no way to shut it down with the iPad controls , Spotify Controls , or Sonos App. After a few minutes it usually clears if not I have to unplug speakers.  any suggestions to resolve this ? 

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N
10 months ago
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Graham256Trending Lyricist I
posted in Controllers and Music services

play list

I can’t play a play list. You play one song it will then start the next one and play for 10 seconds the jump to the next or another song and sometimes it just stops. 

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Ken_Griffiths
10 months ago
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WallaminaContributor I
asked in Controllers and Music services

Why does Sonos work so badly?

** this app does NOT WORK. DO NOT BUY THEIR PRODUCTS.  I SPEND MORE TIME TRYING TO GET THE SLOW MOTION APP TO WORK THAN LISTENING TO MUSIC ABSOLUTE GARBAGE!Moderator Note: Text and title modified to meet community standards

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Corry P
10 months ago
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MJV17Contributor I
asked in Controllers and Music services

Sonos Music Search

Search function is not working properly. If I search for an Artist and click on an album I used to then see a list of all tracks and could then create a playlist or just play songs easily. Now it is no longer letting me see tracks within artists or albums. I assume I have missed something I need to do or some additional update as this is dreadful. I use Amazon Music as streaming service. Thanks 

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Sotiris C.
10 months ago
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Mike P.Contributor I
posted in Controllers and Music services

Sonos Not Recognizing Music Folder

I installed the S1 Controller on my PC and app on my phone. I’ve set up my Play 5’s but cannot get the controller to recognize the music folder on the PC. I keep getting a reoccurring message that the “Home-PC” cannot be found. That was the name of a previous PC but not the current one. Any suggestions on how to get the controller to recognize the new PC? Thank you in advance for any information provided.Where the music files are locatedError message received

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M
10 months ago
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andyskid1970Contributor II
posted in Controllers and Music services

s1 app music services not finding any music servers etc

Hi s1 app play 5 gen 1 has sonos radio but then hangs when searching help 

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Airgetlam
10 months ago
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SuvinitaContributor I
asked in Controllers and Music services

Can’t log in but SONOS is playing from husband’s iPhone

My app won’t let me log in. All greyed out saying can’t connect to system. However, speaker is playing music (but even when it’s not), my husband has access to account and SONOS speaker and app works fine for him. In other words the speaker is connected to WiFi and can play though husband’s iPhone app. I have deleted my app and tried again but app thinks I’m trying to connect a speaker to the system. How can I log into the already existing account which we’ve used since we bought out first generation speakers? How can you troubleshoot if you can’t even log in?

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buzz
10 months ago
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AlitopitoContributor I
asked in Controllers and Music services

The Sonos app don't allow me the access for login in

The Sonos app don't allow me to login in 

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controlav
10 months ago
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Jwill1802Contributor I
asked in Controllers and Music services

Play All Songs of an Artist

Using Apple Music through the Sonos App, how can you play all songs by an artist? Not just on one album. 

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jgatie
10 months ago
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RalphGadiotContributor I
posted in Controllers and Music services

Music Library disappeared and cannot find it

I always use Deezer (similar to Spotify) but suddenly (I think after an update) Deezer disappeared in my Sonos account. Is it no longer supported?

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Corry P
10 months ago
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Jmm9p8Contributor I
posted in Controllers and Music services

Unable to Add Music Service to App

I am trying to add a music service to my Sonos App.  However, when I go to the Services and Voice tab none of the already added services allow me to click on them.  See the attached image as everything has the text in a light color.  Also, if I click on anything I get the error shown in the attached image as well.  Anyone know what to do to fix this?  

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Airgetlam
10 months ago
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BertjeContributor I
asked in Controllers and Music services

iOS S1 app is prompting me to open S2 so I can't access my S1 device

I upgraded most of my household to S2 devices back in Feb 2023.  I kept one S1 zone player active for my garage that I controlled using the S1 mobile app on my iPhone. This worked fine for months, but in the past week, the S1 mobile app prompts me to Use the Sonos S2 app, and I’m not clear what changed or what I need to do.Did the S2 software change now support control over S1 devices?  I think I might need to factory reset my S1 device, but not sure.  Thanks for your help.

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B
10 months ago
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