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Hello,

I noticed what appears to be a defect when re-authorizing an account. Setup:

Sonos with 2x Apple Music accounts (nicknamed A and B in Sonos)
Apple Music account A expires credentials or token or something
Controller prompts to reauthorize Apple Music account A
Primary user is signed into Sonos App and Apple Music account B
Primary presses prompt to re-auth

Expect-- ideally a prompt to sign into Apple Music under the account name saved in nickname A.
Actual-- Nickname A is now linked to Apple Music account B. Browsing either nickname shows the same content, i.e. Apple Music account B’s content.

This error is compounded by the fact that it takes two sign-ins (which basically means people present) to add an Apple Music account.

Thanks for reading,

Gabe

What device are you using? iPhone or Android?

iPhone

Can you upload a screen shot of the Sonos App home page showing “Your Services”,

​@AjTrek1 I could but I don’t see any reason to. I am a former Sonos QA engineer. The screenshot won’t narrow down what allowed for this swap to occur. An employee looking at the code determining how what I’m certain happened could happen would be more productive. Or, Sonos could add an error check for when the account ID changes under however they store the nickname and account ID connection. I don’t work there so I can’t report an issue in the defect tracker as I would have in the past.

I don’t know if Sonos considers it an error state to have the same music service account under two different nicknames. But, it seems like a scenario they would not intend.

I forgot to include in my initial report that when this occurred I had my housemate check their device. They confirmed their playlists were not showing under their nicknamed Apple Music account; other ones they did not recognize (mine) were.

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