The Sirius Xtra channels (not the live DJ’d channels, but the shuffled themed channels) seem to sometimes (but not always) skip to the next song prematurely, like after 3 minutes into the song, so before the song ends. This doesn’t happen when I stream from the Sirius app, only when I’ve started playing the Xtra channel from the Sonos app. I’ve confirmed this behavior with other Sonos users I know. Does anyone have a solution?
Answered
Sirius Xtra channels skipping prematurely
Best answer by mattyk2
That suggests an issue with your speakers not having ‘clear’ access to the SiriusXM servers, and is more concerning if others are experiencing the same thing. Unfortunately, SiriusXM uses different servers for the Sonos content, so testing with their own app doesn’t hit the same data stream. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Ot could also be a DNS issue between your area and the SiriusXM servers, but that does seem much less likely.
And if it is an issue with the data being fed to Sonos, they could contact SiriusXM and talk to them about the data stream from the server that is dedicated to the Sonos stream.
I just got off the phone with Sonos tech support. After some troubleshooting, we determined that the issue wasn’t with my particular account, since the issue also occurs with Sonos’ test account. The tech talked to his “back office” and reported that they are unaware of any connection issues between Sonos and SiriusXM. He said they reported it, but couldn’t offer a timeline for resolution (understandably). I suppose I have to live with it for the time being.
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That suggests an issue with your speakers not having ‘clear’ access to the SiriusXM servers, and is more concerning if others are experiencing the same thing. Unfortunately, SiriusXM uses different servers for the Sonos content, so testing with their own app doesn’t hit the same data stream. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Ot could also be a DNS issue between your area and the SiriusXM servers, but that does seem much less likely.
And if it is an issue with the data being fed to Sonos, they could contact SiriusXM and talk to them about the data stream from the server that is dedicated to the Sonos stream.
That suggests an issue with your speakers not having ‘clear’ access to the SiriusXM servers, and is more concerning if others are experiencing the same thing. Unfortunately, SiriusXM uses different servers for the Sonos content, so testing with their own app doesn’t hit the same data stream. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Ot could also be a DNS issue between your area and the SiriusXM servers, but that does seem much less likely.
And if it is an issue with the data being fed to Sonos, they could contact SiriusXM and talk to them about the data stream from the server that is dedicated to the Sonos stream.
I just got off the phone with Sonos tech support. After some troubleshooting, we determined that the issue wasn’t with my particular account, since the issue also occurs with Sonos’ test account. The tech talked to his “back office” and reported that they are unaware of any connection issues between Sonos and SiriusXM. He said they reported it, but couldn’t offer a timeline for resolution (understandably). I suppose I have to live with it for the time being.
Glad, at least, that the source is determined. We’ll all need to wait for SiriusXM to ‘fix’ the issue. You might put additional pressure on them by contacting them directly, rather than hoping theu’ll pay attention to Sonos, who has zero financial relationship with them.
Glad, at least, that the source is determined. We’ll all need to wait for SiriusXM to ‘fix’ the issue. You might put additional pressure on them by contacting them directly, rather than hoping theu’ll pay attention to Sonos, who has zero financial relationship with them.
Follow the money, got it.
Heh, maybe. I’ve always had the opinion that the average CS rep pays more attention to a ‘subscriber’ who gives the company money, rather than any ‘distributor’, who doesn’t. Which ignores the fact that a distributor reaches much further, in terms of numbers of potential customers.
The more people who complain directly to SiriusXM, the quicker they’re likely to fix it.
This is happen to me as well. It’s been happening for at least a few weeks. It’s been mildly annoying, but recently it’s been really bothering me.
I complained to www.siriusxm.com/feedback. I suggest everyone else experiencing this problem do the same.
Same issue with Dad Rock, Deep Track Just Music and Classic Vinyl Just Music… I just submitted feedback to Sonos.
Same issues - streaming “live” channels on SiriusXM does just fine as well as Pandora, Apple, Amazon & Spotify. Pre-recorded channels on SiriusXM skips to next track before they end. It’s rather annoying.
I have been having the same problem for months. I have contacted Sonos support multiple times and didn’t get the same king of answer that happened here. I did contact Sirius support, was placed on hold, opted for a call back and never heard back. I also did report the issue on the feedback link mentioned above. What’s interesting is that I mentioned to Sonos that others were having the problem as reported on this community and they said they weren’t aware of it.
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