Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,402 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3869 Topics

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SamJones6Avid Contributor I
posted in Controllers and Music services

Android: App no longer presents local music

Well, it sounds like using Sonos from Android is over. Thanks…. not…. Sonos keeps doing things that make me prevent recommending Sonos. Kind of crazy.

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106rallye
10 months ago
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anxiousContributor I
asked in Controllers and Music services

Sonos One: Volume 1 is too loud !

Hello, I like to play relaxation music when I go to sleep. Actually, when playing music from Spotify to my Sonos 1, and manually set the volume to 1 on the Sonos App (with Alexa, you have less range to control the volume) is still too loud for my bedroom.The volume gap between 0 and 1 is too high TLDR: Volume 1 is too loud, can’t fall asleep listening to relaxation music...

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S
10 months ago
architekt
architektContributor II
posted in Controllers and Music services

iOS 15.4 S2 update issues and steps backward (iPhone 14 Pro)

I know it takes a while for Sonos to update Trueplay for new phone models. But the prior version finally added support it seemed for the iPhone 14 Pro, which I have. So I was able to tune both my systems using it. Hadn’t opened the app in a few days, noticed it updated to 15.4, and now the Trueplay option is back to being greyed out. My iOS version is 16.4.1(a): Is this intentional, due to perhaps a bug or issue? I got great results when it was enabled for that one version (I’m assuming it’s the prior version, or at least a recent one) with my subs and audio in general. Anyway, what’s up with taking away Trueplay for the iPhone 14 Pro, is there some bug/quality control issue? Gripe #2: now when I hold the slider down to adjust the volume on say the subwoofer, instead of it showing what the current value is as I slide it (so you see say “Sub Level 0” change to “Sub Level +1”, “Sub Level +2”, etc as you slid right), it no longer displays the change: you have to slide, then let go, then i

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J
10 months ago
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SontimContributor I
asked in Controllers and Music services

Amazon music

HiRecently on Sonos I can't view all my music from Amazon. Only the A's are showing. I've removed Amazon then reloaded,  no difference. If I go onto my actual Amazon music app all my music is there it's just not showing on Sonos app under my music.

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Airgetlam
10 months ago
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BhpContributor I
asked in Controllers and Music services

File order

HelloUp until yesterday, all was fine. Amazon Music albums mostly disappeared. All tracks seem to be available but but in their albums but listed individually in the tracks section. Have re-authorised Amazon Music, didn't work. Amazon Music on Android device ok, no probs.Advice, thoughts appreciated, many thanks

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B
10 months ago
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DavidCoombs33Contributor I
asked in Controllers and Music services

Amazon Music not showing on list of available services

Hi AllSort of newbie here, just got an arc, sub and 2 x era 300s. All set up and it sounds amazing…However, when I got add streaming services, Spotify is there but Amazon Music isnt there to select. Anyone else had this issue or know a solution? Im UK based so it should be available right? Thanks 

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D
10 months ago
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chrisarmContributor I
asked in Controllers and Music services

search categories

I'm no longer seeing the search categories at the top of the screen that I used to (to select search by artist, song, album, playlist, etc.).  The only options displaying at the top are "Stations" or "Podcasts & Shows" and when I search there are no options for pandora or spotify.  Using the S2 controller on a samsung/android.  My wifes controller still shows the old view.  Any ideas on how to get this back to the previous search options?

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C
10 months ago
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DancerBabsContributor I
asked in Controllers and Music services

add a service list blank

I go to add a service and it’s blank. No list is there. Any idea of why or how to solve this? Earlier today there was a list and I was able to add services, now no list is there.

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Airgetlam
10 months ago
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MorganL28Contributor I
asked in Controllers and Music services

Playing music from amazon music app

Hi,It is very hard now to use Amazon Music App on Android with my 2 Sonos One.Sometimes, i cannot reach them through the amazon music app (they appear but the app can’t connect without any explanations). Sometimes i can but if i want change from a playlist to another, i “lost” connection between app and my speakers and i go into first case…More over, since 2 or 3 weeks now, i cannot see in sonos S2 app the songs that are playing. I can pause and resume songs but cannot skip them and don’t see what song is playing.I can use Alexa’s orders to launch music, use Sonos app to play music from amazon music, but it’s a pain from amazon music app to speakers…. Any help is welcome,Morgan

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Airgetlam
10 months ago
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JJPContributor I
asked in Controllers and Music services

Controller app displaying advertisements - how can I make that stop?

I have a lot of Sonos gear and recently I upgraded my entire home to S2 capable hardware.  Now I’ve noticed on several occasions, I go to the S2 controller app to do something innocuous like lower the volume but I have to click through an Advertisement to get there.Are you kidding me?  What kind of system forces you to experience Ads on its remote controller??My question….is there anyway to disable this disgusting display of selfish greed?

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buzz
10 months ago
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Louismar8Contributor I
asked in Controllers and Music services

BBC sound service on One SL

I cannot see BBC Sounds as a service on my new One SL speakers and the new S2 app… Amazon works but I use Sounds as on my old system. Anyone else have a problem? Thanks.

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L
10 months ago
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gilmContributor I
asked in Controllers and Music services

Can't login to the app showin Let's try that again

Hey,Can’t login to the app, listen to music from Spotify, add new music service or installing my new Sonos arcTried Everything: - Reset the router  - Unplugged the other speakers and products - Restart and Reinstall the app (IOS 16) - Checking the router setting  No VPN or Microsoft defender and the internet connection is strongI Can use my other Sonos products Can see the arc on the app but can’t install it 

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Corry P
10 months ago
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senderAvid Contributor I
posted in Controllers and Music services

Does anyone have a good whitenoise, nature MP3?

We use our Sonos to play whitenoise through pandora and although this works fine normally, it can go down when my internet goes down. Unfortunately, pandora offline mode doesn't work with Sonos.  Does anyone have a solid hour whitenoise MP3 that sounds full and good on Sonos?  The few I found online sound very piercing and hollow on a good speaker like Sonos beam. I'm wondering if anyone has a licence free MP3 of one that I could play through my local network. 

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buzz
10 months ago
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KhrystenContributor I
posted in Controllers and Music services

iOS Privacy settings in 16 incompatible with S2 and Sonos - accepting the privacy risk required to use S2.

My iPhone12 is “unable to connect to Sonos” using the s2 app.After calling in to the Helpdesk I learn that my Sonos Play1 is online, connected to the Wifi network, and it on the same network as my iPhone. However, the S2 App cannot find it because the “Limit IP Address tracking” option, which is primarily for Mail and Safari, is switched on.When I switch this selection off the “Private WiFi Address” selection automatically switches on.  The iPhone system toggles between one of the options being on for at least one round, until I can finally switch them both off. And, when I switch both of them off, then my iPhone gives me notice of a “Privacy Warning.”  The Helpdesk agent informed me that the Sonos cannot be accessed if I am using either of the privacy settings on my phone, even without a VPN.  I am saddened as it seems the only way to use this device is to expose my phone or other iOS device to privacy risks.  Is there anyway around this.  Can’t I just bluetooth connect them?   The He

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controlav
10 months ago
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esophoriaContributor I
posted in Controllers and Music services

Sonos As A Sound Source for my Mac Desktop

I have a Sonos system that I can control with the Sonos app on my Mac system,  I’m wondering if I can get any of my Sonos devices to show up as Source on my Mac system?

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K
10 months ago
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cal_holmanContributor I
asked in Controllers and Music services

Sleep Timer Not Turning off Music

In the last two weeks the sleep timer is no longer working correctly.  It allows me to select an option but then does not count down linearly and once to zero it is not turning off the music.  Occurred consistently for several days.

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Ken_Griffiths
10 months ago
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newsdedeContributor I
asked in Controllers and Music services

Trouble connecting Synology NAS to Sonos

When I follow instructions to add Synology NAS to Sonos App, I never get the ability to click the “next” Button. I tried a few variations of the path/computer name/share name, and even copied and pasted the quick connect ID, but the Next button stays dead and unclickable. What am I doing wrong? Can someone share a specific example of how the path/computername/sharename should read? 

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M
10 months ago
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GunnarBdotContributor I
asked in Controllers and Music services

When is connecting Sonos to google home going to be available in Portugal?

HiI have been googling this topic for years now and I see no change in the answers. No one that actually know has answered. Everyone just believes.I don’t care what the problem is but I want to know WHEN this is going to work? What is being done? It is even more frustrating that it works in one country that we live in but not Portugal.

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Airgetlam
10 months ago
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EtondelliContributor I
asked in Controllers and Music services

Android phone problem with Symfonisk

I can reach with my iphone and I-pad but Symfonisk lamp doesn’t work with android phone… any suggestion to solve the problem?

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Corry P
10 months ago
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KiddoContributor I
asked in Controllers and Music services

how to

How to one app and have two locations ? 

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K
10 months ago
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johan_stalContributor II
asked in Controllers and Music services

Changing song

I have Sonos at 2 gyms.And at both of them SONOS can suddenly change song 10-20sec into a song…...this happens a few times every day.I have the latest update on both places so what else can i do?

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Ken_Griffiths
10 months ago
charleseric
charlesericContributor I
posted in Controllers and Music services

Qobuz cutting out and dropping stereo

Same issue as this one posted a year ago: My Sonos system is a Sonos Arc with a Sub Gen 3 in the living room, 2x Play:5 in stereo pair in the dinning room and 2x Play:1 in stereo pair in the bedroom.I am using Sonos S2.Like mentioned in the linked thread, during playback on stero pairs, sound will stop on the left speaker, then comeback, and sometimes continue to cut out on one or both speakers. Sometimes songs will simply stop for a second.Problem seems to happen with multi rooms or with stereo pairs.Never had any problem with other music services. Yes, I tried unplugging my system / re-authorizing account. Still, I don't have this problem if I'm using a different music service 

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charleseric
10 months ago
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lmwimmerContributor I
asked in Controllers and Music services

deleting songs or artist on mobile

How can I delete songs or artists from my cell on the Sonos app?

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G
10 months ago
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daviidcamContributor I
asked in Controllers and Music services

YouTube Music and Sonos S2

I recently installed YTM so that I can play music files located on my Android device.  The Sonos app lets me browse my media by artist and by album but will not let me browse by song.  I get the error message "unable to browse music".   The YTM app on my Android phone allows me to browse all of my songs but won't let me cast to Sonos.  I could be doing something wrong, does anyone have any suggestions or a work around?  Thanks. 

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Corry P
10 months ago
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TedKyContributor I
asked in Controllers and Music services

Music Library not found

My system is two Play 1 speakers connected at 5GHz to a TalkTalk router (TalkTalk Hub). Both 2.4GHz and 5GHz have the same SSID. I have controller apps (S2) on iPad, Android phone and a Win11 Laptop also connected at 5GHz.My problem is that for roughly 50% of the time Sonos fails to find my music library which is on the laptop, reporting that the media server can’t be found.  Mostly, but not always, restarting the laptop resolves the issue. On opening an S2 app, during the “searching for your Sonos system” few seconds, a transient message appears saying that one of my devices might be unplugged (which it isn’t). Both speakers play.Any ideas as to how to avoid these frequent and annoying laptop restarts?

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T
10 months ago
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