I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
I’m having the same problem in Italy. Have restarted all devices, confirmed that software is up-to-date, etc. Nothing works.
What did Sonos support say, when you called in?
Same issue, can play Sonos Radio with no problem but not Airplay. Worked until 2 weeks ago.
I’m in germany, did everything Sonos Support wants me to do (yes, system diagnostic and so on) but I’m so tired, I’m not a Sonos employee, my loft is not a laboratory, I have a life, I’m a user and such frustrations come 2 a 3 times a year - only with Sonos.
Fun fact:
When I signed in to the forum I forgot to check the consent-box (that’s my fault), result:
Fields were blank. Had to put in all informations again from the beginnig.
That’s says - in a nutshell - everything about the problems with Sonos.
I am at a loss. After spending hours on the phone with Sonos support on more than one occasion, following all of their suggestions, the issues remain. I give up. I guess I just have to deal with with the AirPlay drops. Extremely frustrating!!!
A nice evening with friends, music in the rooms, good vibes, diner becomes a party…. and music drops out. Silence.
You try to fix it like an idiot - on your own party - and 20 minutes later You turn on TV to at least have some random music .…
Happened 2 times. Spent a fortune when I buyed all those speakers.
I have the same issue since one or two weeks, spotify does not connect or takes ages to connect and respond. My system is in Spain, so doubt it’s an issue specifically for Sweden.
Any way to solve it??
It appears to be working now. Although, I cannot technically describe what changed. There was something wrong with the way the paired ERA 300 were communicating. I have Sonos Net and believed WiFi didn’t have an effect on the system. Yet the pair acted like they were connected to different WiFi points. They played garbage and also acted like non synced speakers, playing lagged outputs.
I installed another WiFi router. 3 device Google Mesh system - 2 routers - 1 hardwired router, 1 WiFi router, 1 WiFi access point. The routers are 30 feet apart and within line sight. Turned everything off, including the TVs and security system. waited 20 minutes, started up one device at a time
ATT Modem 1G fiber best speed 480 up/587down (to be fair, there are 68 devices)
Hardwired Router
Hardwired Sonos speaker
rest of the speakers,
ERA speakers (last)
wifi router,
WiFi access point.
TV’s
Security
Lights
Devices seem to be running quicker. TV’s attached to 5g hz on the closest modem. This was an issue previously. TV’s wouldn’t choose the closest router.
I also have 9 battery operated Thread devices. A real pain and I can’t recommend. They work 70% of the time. The only way to reset the shades is to turn the whole network off. If they were plug in it would be easier. Even so, it takes a LONG time to heal. Sometimes 12 hours. And it feels like an operator error, but it’s not. It’s a lesson in patience, while I drum my fingers.
I am careful in initiating airplay. I choose the Move speaker for output from airplay FIRST, then go to Sonos APP and add the others speakers one at a time, ERA’s last. Been successful to listen to garbage free output for 8 hours.
if this config does not solve the problem, I will install the second router as a hardwired backhaul.
Hope some of this helps. I did not contact Sonos tech, although I ran countless diagnostics, but didn’t have the opportunity to call and trouble shoot with them.
Note that the Era 300 only connect to WiFi, and do not have the capability to connect to your SonosNet.
Running diagnostics doesn’t make a difference to anyone, until you call in to have someone actually look at them, as explained in the Diagnostics - How do they work? thread.
