Controllers and Music services

Only yesterday I’ve had issues with playing music using the spotify app and now the sonos app.The songs keep cutting out in spotify and when using the sonos app I select a song to play, it tells me it can’t play that as it hasn’t been encoded correctly and then plays it for 5 seconds. Then jumps to another song on it’s own. I’ve ran a diagnostics and here’s my number: 2145252438.

Hello, I’m having an issue with my Sonos system that is incredibly frustrating.  I have several Sonos products (3 s2 amps, play bar, and play1) and when using Apple Music the music will play fine for a few songs and then will randomly stop and then I’ll get a “can’t connect to Apple Music” error.  I’m pretty positive this isn’t a network issue as the other music services work fine and it seems the Apple Music stops working at the end of a song.  If anyone from Sonos is monitoring this I submitted a diagnostic report, (ID: 1821312135) and have removed and re-added the service with no resolution to the problem.Any help on this issues would be greatly appreciated. -Brad 

So this morning (29 Jun 21) I was listening to BBC radio when, mid programme, I suddenly got a repeating announcement that "due to rights restrictions parts of this programme are unavailable". It was BBC radio 4, via Tune In, which is my morning alarm. I have tried other BBC stations, on Tune In and Sonos Radio. I am on the old Sonos App as I am a long standing customer and still use one speaker that is incompatible with the new app (though I have others that are). So what happened, and how do I get BBC back?

I'm unable to stream Audacy stations. Audacy appears in the Sonos app, the Audacy stations appear and I can select a station. But when I press the play button it acts as if it is playing for 1 to 2 seconds and then reverts to showing three play button as if I hadn't pressed anything. I've uninstalled Audacy and reinstalled without any improvement. 

Since the last release, when I queue a song to repeat play, Spotify will play the song for like 10 seconds, then restarts it. If I turn off repeat play it doesn’t do this. If I use a different music service it does not do this. Anyone else having this issue? When I play from Spotify on my phone it works fine (and even if I airplay to Sonos). Seems like an Sonos Spotify API issue

Why can I play Sonos Radio perfectly, music on my hard drive also, but all of a sudden other streaming services either wont play, cut out or simply fail.  Your fix solutions don’t work so I presume you’re now blocking these services to promote Sonos Radio?

H Community,I have a local music library on an SMB share which I added to Sonos. Everything works fine, I can play the music, but the library also contains some ooooold .m3u playlist, originally created by iTunes, which do not work. On the smb share, the structure is like this:Top level: Folder "Music" and the playlist fileswithin "Music": The music files, sorted (mostly) into folders by artist.The playlist files just consist of one line per piece with the relative path to the track, like this:\Music\The xx\xx\11 The xx - Stars.m4aNow when I try to play a file from a playlist, Sonos says "File cannot be played, '\\<IP address>\musicshare\11 The xx - Stars.m4a' could not be found." , so it seems to just be omitting the path to the file. I have tried turning the "\"s into "/"s without success.I have found one similar topic, which also was not resolved:

I cannot get Spotify artist radio stations to play on my Sonos today. I can play other Spotify content, like a specific album. But the S2 app complains it cannot get songs for radio station. I’ve never had this problem before. I have reset everything with no benefit so far. Any ideas?  Those artist radio stations play fine in the Spotify app. Just not through Sonos 

Sonos system is working and linked to my Apple Music account. When I search for My Music, Sonos can find my playlists and compilations, but it cannot find my artists or albums! I have reinstalled both apps several times and it’s made no difference. I can stream music, but I want to see the list of albums I’ve saved. Any tips please? Thank you!!

Anyone having trouble connecting to SiriusXM over the last week or is it just my system?

Hello,I have a Sonos Arc with a sub + surrounds that I have used on my PC for a while and had no issues having it connected to the optical port, a couple weeks ago I didn't get sound from my arc I didn't do any updates or change anything. First I tried my Arc on a TV to check the optical adapter and the HDMI, when I connected using the optical it didn't work I then plugged the HDMI directly in and worked so I tried the optical again after and it then worked I decided to get a replacement optical adapter from Sonos anyways to be sure but had the same issues. I have tested my PC’s optical port with other devices like my Astros and it works fine I'm not sure what todo anymore just seems very odd and its very frustrating any help or advise would be great.  

I tried to get help with this problem a year ago but no one helped me. I believe the problem started with a new computer 2 years ago.One of my choices, in deciding what music to play, is “Music Library”, which connects to my itunes. From there, I go to Imported Playlists. I often make changes to my playlists, so frequently I go to Manage > Update Music Library Now.In itunes, everything looks fine. But in Sonos, each of my playlists is listed twice, many with a different number of songs in each list. If I look at that playlist in itunes, it might have yet another number of songs in it.How can I fix this? I wonder if i have an incorrect setting somewhere...something not pointing to the correct path or folder? My Music and itunes folders are kind of a mess...what looks like lots of extra old stuff.Thanks for any help you can give me...

I recently took advantage of the free Amazon upgrade to their HD service. Now, under “My music”, although listings of tracks and artists are present, the album listing doesn’t work. It reports “Requested operation failed. Please try again.”Curiously, some of the genres prove an album listing, but “classical” (of which I have quite a few albums) reports the same error  This relates to the iPad and iPhone apps: same issue on both. I have tried de-authorising and re-authorising it to no avail. Amazon music plays fine and the Amazon Music app also plays through the Sonos system. Advice would be welcome. 

Is anyone experiencing issue with BBC Radio 2 not playing via Sonos Radio?All of a sudden today I can’t get it to play via the IOS app or the PC app. All other BBC stations 1-6 are working fine. I can get I to play via Sounds streamed to a speaker but not via Sonos.I’ve checked for updates etc, etc but no joy. Ideas welcomed

Hi. Since this morning all my favorite stations suddenly play the same thing. Best guess a rock radio with a British woman speaking a lot. Searching the same stations or other stations in the searchbar and playing them gives the same thing. Yesterday night everything was still working fine. Nothing in my set up or wifi connection has changed during the night. Is anybody having the same problem or has someone experienced this in the past?

 Hello,This morning none of the pod casts are showing on Pocket Casts but the service status shows no errors on this site: https://status.sonos.com/?utm_source=ENsonoscommunity Please can you give us an update?Thank you. 

I have years of faultless streaming of Spotify over my Sonos system which comprises of:a One SLa Onethree Play:3a PlaybaseAll of the above are connected with ethernet cables by wire all the way to the router, not via any type of wireless or powerline extendersI also have a Move and a Roam The problem I experience is that songs stop part way through and then skip to the next track.  It is now getting extremely annoying to the point that a system that I love an recommend to everybody is becoming unusable.I have a fibre internet connection and I have tested it at various times when and I am consistently getting the expected 500Mbs up and down, with 5ms ping times. I have not changed anything to the speaker setup and I am reluctant to change anything because of the years of happy listening. Is there anyway I can do to investigate the root cause? Diagnostic report: 1309863804 

I am having issues with playing music from my Apple service. When I go to Apple music in the sonos app and select My music it gives me a We’ve run into a problem. Try Again. I have tried 1500 times and still the same error. I am deauthorized and reauthorized it and nothing. I deleted all the sonos speakers and readded them and nothing. I have rebooted each speaker and nothing. There is something wrong with this app and no one can help me with this.PLEASE help I want to continue to buy your product but if I cannot access apple music through the app then I have to find a speaker company that does. 

when I am trying to play songs from YouTube music it gives me the message "unable to play" song name "access denied" message.

Has anyone else seen this error? The encoded error as well as the lost connection error are persistent & I have tried changing network channels, I have tried rebooting the system and I have tried uninstalling the service and adding it again. The error codes persist despite these troubleshooting strategies. Anyone else having this issue or have any suggestions?

I have a Sonos Move, One SL, and Port and a Brennan B2 music server with my CD collection that has been working perfectly for almost a year. However, three days ago I noticed that some songs can not be found by my Sonos in the Brennan server. The most puzzling thing is that the “trouble” songs play in my One SL when it is the only speaker but not if I make the Move or Port the sole output. I notice that the problem songs have characters like ñ, accents, and/or question/exclamation marks in their titles. I reset all my Sonos components and that by itself does not fix the problem neither does re-indexing. The problem goes away only when I remove the offending characters from the name of the songs in the Brennan B2 music server. I have not made any changes in my system to have caused this problem. Has there been lately an autonomous update in the firmware of my Sonos components? How can I fix it? I would prefer not having to go through my full library in my server removing offending ch

I don’t have 1000 playlists but i have enough where Sonos cuts me off at the letter U.  Why are there limits?   Playlists are how i organize my music.  I don’t want to delete any.  It would at least be helpful if I could delete some from being imported to Sonos.  At least that would help.   Is that possible?

Hi there,I just got my regular Deezer family plan upgraded to the new Family Hifi plan they offer. So… I have an issue within the Sonos S2 App. It seems that the songs the app pulls from Deezer service aren’t played in FLAC format but in Mp3 only.When I play a song within Deezer app, everything plays back just fine in HiFi format. But as soon as I use the Sonos S2 app, I’m getting Mp3 audio only.It appears (by reading the Deezer community) that multiple users are experiencing this issue as well.My audio quality settings in Deezer are all set to Custom / HiFi for everything (including streaming) and my compression settings in the S2 app are set to uncompressed.Help ?Below are screenshots of the same song, both playing in the Deezer app and S2 App.  

I have a Sonos Move, One SL, and Port and a Brennan B2 music server with my CD collection that has been working perfectly for almost a year. However, three days ago I noticed that some songs can not be found by my Sonos in the Brennan server. The most puzzling thing is that the “trouble” songs play in my One SL when it is the only speaker but not if I make the Move or Port the sole output. I notice that the problem songs have characters like ñ, accents, and/or question/exclamation marks in their titles. I reset all my Sonos components and that by itself does not fix the problem. The problem goes away only when I remove the offending characters from the name of the songs in the Brennan B2 music server. I have not made any changes in my system to have caused this problem. Has there been lately an autonomous update in the firmware of my Sonos components? How can I fix it? I would prefer not having to go through my full library in my server removing offending characters that were not a

Can’t play any radio station at all all of a sudden, I get :“Unable to play “Sonos radio” access denied  or “unable to play the radio station” messages despite being logged in and able to play other music via Apple or Tidal without issue, internet connection good etc.Have logged out and back in and tired from multiple devices, same.