Controllers and Music services

Hi, I’ve noticed within Sonos random tracks are greyed out & won’t play...yet they show & play perfectly fine in Apple Music. After very lengthy conversations with Sonos & Apple I’m no further forward it getting the issue resolved. I have reset router & bridge , deleted Apple Music & re-added , deleted a few greyed tracks from Apple Music & re-added (& still shows greyed in Sonos)…..it’s the same on all my apple devices….I’m now feel out of options. Very frustrated! Does anyone have any suggestions to resolve ?  

I have an issue where certain songs that I can play from my Apple Music (monthly subscription) will not play through my Sonos App.  In most cases it is a few songs in an album.  (Usually the most popular songs)  In some cases it is the whole album.    I just noticed this issue in the last few days.  This seems like a copyright issue.   How can I get back to the place where all of my Apple music was able to stream through my at home speakers.   

Does anyone have any updated information on when SiriusXM will be be able to be played back though the Sonos App? This is starting to drag on. 

I just bought a Sonos Move for myself. My roommate currently has his own Sonos system. I want to set up my own speaker under my own account but when I go to add the speaker it asks me to sign in under his account. How do I get around this and sign in with mine instead?

MacBook Pro with version 11.2.3 (20D91) throws the following error, when I try to update my music library on the Sonos desktop app:Unable to add the shared folder “//<my computer name>/Music” to your  Music Library (1001).When I search for solutions online, I find tons of people with the same problem, and no one posting a solution, other than to contact Sonos Support, which, obviously, is not a solution.When Sonos decided to stop allowing customers to play music from their phones, it was a big disappointment, and, to me, a violation of the promise they made as a HARDWARE company.Now they also refuse to allow me to play music from my laptop? Is this by design?  Or do Sonos engineers simply not test their software on Macs?

Since I've upgraded to the S2 controller a problem with playing Stingray music has arisen. The first song to play repeats. The Controller displays a new song but the one that played first just repeats, over and over. I've got a Play:1 and Stereo Play:3's as well as a Playbar in my system. Thoughts?

I am using S1 system, with a number of S1 only products.  I am getting a message ‘Unable to connect to music library’. The music library is stored on a networked PC. I have configured the PC for sharing, including the firewall. The fiilename is correct. I thought I would try to remove the library and reinstall it, but the Sonos S1 controller app won’t let me do that without updating the software, which I presume would then update it to S2 and I wouldn’t then be able to use my system.  Can someone help?  Thanks.

Hi AllBackstory once a very happy google play member with my own music playlists and selections uploaded to Google. Where Sonos and Google play and my Sony Bravia were all compatible happy days… Then we were forced to migrate into YouTube music which was as bad as could be expected and wouldn't playback through the Bravia or even see any of my music.So it finally looks like they have fixed that so we are halfway back to where we were last year…So the Sonos app doesn't want to play my albums or playlists anyone out there use the Sonos App and YTM (I could do with some pointers on the commands to play the Music you have uploaded in to YouTube cloud..) Any thoughts.CheersPaul

Get this message: unable to connect to //DESKTOP_PAPK80R/Music

My Sonos Radio played stations, but not it says station not available, the station just plays commercials, or just nothing (no sound). I am not a paying subscriber to Sonos Radio. Does this mean I have to subscribe to receive these stations ?

Hi,  I have linked my Youtube Account, and i can see the playlists, but all songs are displayed with a slash acrsoss and cannot be played. Any tips? 

Any idea when they are going to fix the problem of playlists not appearing on IOS, asked this question a while ago and still nothing

I know that this has probably been covered off on here many times but I struggle to find the answer. I have created playlists within the Sonos app by adding favourite tracks from Apple Music. For months everything is fine and now many of the tracks are not able to be played. There are a number of different messages including “no longer available”, “cannot be found” etc. The artwork has disappeared beside each of these tracks. Don’t ant to have to add them all again. Am i missing something??

Hi,I receive above message for some songs / artists but not all.Same content from Spotify service is OK.I’ve shutdown other devices with no joy.Help?

I'm getting this error message on the Sonos app when I try to play music from certain areas in the Primephonic music service:"An error occured while adding tracks to the queue. 402" And the tracks do not play.I searched the forums but didn't see anything relevant.  Is this a problem with Primephonic and should I contact them? 

Hi there. I use Spotify on my symfonisk, in some songs the volumes drops for one or 2 second and comes back up. Any clues?

Hello. I’ve seen this mentioned a bunch but unsure if there is a fix. I have several large (2k songs) playlists and when using shuffle via Sonos, only a few songs get played. Super frustrating, as I don’t have the experience playing direct via Apple Music. It has nothing to do with play count, as I don’t think Sonos even counts songs in that manner, yet it does seem to favor the same songs over & over again. Why is Sonos selecting only a limited number of tracks from these expansive playlists?  

Sonos app seems to only load some of my Deezer playlists and not others.  Looking for possible solutions to this issue. Is there some problem linking between Deezer and Sonos? Ive been using my system for ~ five years problome free until yesterday

I have the following setup:Arc One 2 x One SL (paired in surround with the Arc) SYMFONISKAll running S2 v12.2.2My router is a Unifi UDM PRO running v1.8.6 firmware.  I have two Unifi AC-HD access points running firmware 4.3.2811361.All five speakers have DHCP reservations from the router. I’m running a 24-bit subnet with no VLANs.The Arc is wired (WM: 0), but all the other speakers are wireless (WM: 1).When I use the Sonos app to play a Spotify track, everything is fine playing to the Arc or the One.  If I try to play to the SYMFONISK, it fails with the message “Spotify - Unable to play (track) - the connection to Spotify was lost” and skips to the next track which also fails with that message, and so on until the end of the playlist.If I try from the Spotify app to connect to the SYMFONISK, it fails to connect without any error message.I have rebooted the router, changed the DHCP reservations, power cycled the speakers and factory reset some of them but I still have the same issue.Thi

Typically my morning alarm has me waking up to CBC Radio One Vancouver, but since Monday morning I’ve been waking up to the Sonos chime which historically meant a problem on my local network but if you drill down into the CBC service within the Sonos app, none of the selections under CBC Radio One are currently available. The CBC Music On Air (CBC Radio 2) remain available. I’ve tried removing and re-adding this integration but to no avail. Does anyone know where to go to have this looked into? I don’t know who is responsible for this integration, Sonos or CBC? I’m assuming CBC made a change to their feeds for Radio One that hasn’t been updated within the Sonos integration. The specific radio station is still available via TuneIn which is my workaround for now.

I have added the CBC app into my Sonos app and until now have been able to listen to stations from across Canada. Last week Radio 2 stations disappeared and now all stations have disappeared. I can still use the streaming services, but I want to be able to listen to talk radio and news. I have uninstalled and reinstalled the Sonos app and still nothing. Everything is functioning fine in my CBC app. Does anyone know how to fix this? I'm becoming increasingly annoyed by Sonos. I've already had to get a new phone because suddenly my android system was too outdated with the new update in January, and now I can't easily play my favourite stations. At this rate I'm going to have the most expensive paperweights soon. If it can't add stations, there should be a way of connecting whatever I have on my phone to the speakers- even if it's an aux cord.

Please help, I have been struggling to get my Sonos system to connect with Spotify. Deezer and Apple Music play perfectly, but I keep getting a message “unable to play the connection to Spotify was lost”. I have reset my entire system several times, deleted and reinstalled the app, reset my WLAN etc. All my speakers are connected via WiFi and not hard wired. I am not using a bridge. Diagnostic ref: 1671880851 Any assistance would be great thanks. 

hi has anybody else been experiencing problems with Sonos and the new Music app that replaced iTunes. I can no longer import playlists created on the Music app to Sonos.Sonos no longer recognises .xml files generated by the app.I’ve tried both the ‘iTunes Music Library.xml’ as generated automatically by the Music app  and individual playlists as .xml from Music but Sonos won’t read them. If I place an old iTunes generated .xml into the Sonos folder it reads it and updates the library accordingly so I know there isn’t a problem with where I’m placing files.Any solutions anyone? Thanks!

I have two Sonos-One speakers, each in a separate room. When streaming music stored on our NAS device, over our Orbi WiFi, it works flawlessly. When streaming music from Spotify, one speaker (always the same one) drops out every couple of minutes or so. I cannot understand why an internet buffering issue would only affect one speaker. Can anyone suggest a reason and a fix? thanks.

I have music stored on my sd card on android phone and when playing through the sonos one in my kitchen always stops after 1 track, won't play an album continuously, no problems with Spotify or music services, just my old albums I have stored which aren't available online, has anybody had this problem and know any fixes, thank you