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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 61,903 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9300 Topics
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skeckAvid Contributor I
posted in Controllers and Music services
WD My Cloud Home no artwork showing?

Bought a WD My Cloud home and there is no artwork showing for the albums I am using My Cloud Home servi in sonos  as I can't  get the music folder to open in Music Library  as I did with my old NAS drive (,which  always showed album artwork)Any ideas ?

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Annazel S
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corwinyuContributor I
asked in Controllers and Music services
Access is denied when trying to play Audible book

Getting Access is Denied when attempting to play a book through the Audible service.  Audible works as a standalone app on my iPad.

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Krishma M
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jakudoEnthusiast I
asked in Controllers and Music services
Radio station Searching problem

Hi,I have a problem with searching for radio station. I have a Sonos system at home and there I have “Hitrádio City (Praha)” - see picture.However, when I wan to find the same staion at our office, it won’t find it. Why is that? It finds it only on TuneIn. Why not in Sonos Radio stations?

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DujeContributor I
asked in Controllers and Music services
Apple Music.

Hi, I am having a trouble adding Apple Music service to Sonos. There is non to add. Croatia was recently added to the list of countries that have Apple Music subscriptions, so it should be there in the Sonos app to add. Please show me the instructions how to add this service. Or is it still not implemented for my country? Thank you.  

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Airgetlam
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Shasta36Contributor I
asked in Controllers and Music services
Lost Sirius connection - unable to browse music.

Just purchased Sonos system and within 4 days lost the ability to play Sirius XM - WHY? yes already uninstalled from Sonos and reinstalled still nothing.

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Annazel S
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Dutchman5898Contributor I
asked in Controllers and Music services
Cannot browse SiriusXM service on the PC App.

I am “Unable to browse music” on my Sirius XM service after updating the Sonos Controller for PC to version 12.1, Sonos OS S2, Build 60381140, Sonos ID  110830380.  I CAN play SiriusXM stations that I had previously stored in my SONOS Favorites.  Also, Sonos Radio, Amazon Music and Tunein Services all work as they should.  I did delete the SiriusXM service and the Add it back in, which had no effect, I continue to be unable to browse Sirius XM.  My PC runs the most recent version of Windows 10.And….. I CAN browse my SiriusXM account on my cell phone using SONOS Android APP which appears to use the same version, OS, Build and ID stated above.  Please let me know if I need to do anything to help reestablish browsing of my SiriusXM service via the Sonos PC App.  I suspect there is a bug in the PC APP.Stay well, Mike Katzaman

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Annazel S
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DB2kContributor I
asked in Controllers and Music services
Sonos browsing - Tidal access changed

We are aware of the issue where the Tidal app doesn’t allow you to select Sonos speakers in iOS14. Thats SUPER annoying but allegedly being fixed soon. However last week in an effort to work around this I went to my Sonos S2 app and selected the speaker I wanted and then browsed my music options. The TIDAL link produced new options which I wish I’d screenshotted. It had things like MY MIXES etc. which were not available before. Anyway I went off and enjoyed them and come the afternoon, the new options were all gone and I was back to the legacy experience. Which is poor.  So, I assume that it’s up to Tidal to fill those options via an API over anything to do with Sonos but I wanted to check since Sonos support and community is WAY more useful that the nonsense Tidal pretend to run. If Sonos do have ability to help here I’d be appreciative if they can poke Tidal.

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jjs357Contributor I
asked in Controllers and Music services
SiriusXM On Demand Fast Forward still broken??

I see there are lots of discussions on this: long program fast forwarding for on-demand episodes and shows on Sirius XM. Many of them originating 2 years ago!My experience is that this behavior is still broken/not available.Am I correct?Any word when this might be fixed if so?If I am wrong, then what is the proper way to resume listening to a long episode where I left off when I was last listening to it.Are there any work-arounds?Thanks

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James W 91Contributor I
asked in Controllers and Music services
Songs not coded correctly

My playlists on sonos app keep saying that the songs are not coded correctly and then skip and do not play the song, this is happening on numerous different songs every time i try play a playlist. Furthermore a lot of my rooms with sonos speakers in are not being picked up via the app. They work when you ask Alexa to play and specify a room but you can't use the app to control the devices.

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Airgetlam
DIGITAL LOVE
DIGITAL LOVEContributor I
posted in Controllers and Music services
How to remove delete existing mail and password to set new one.?

How to delete exissting account ( mail adres and password ) to set up new one. I buy use product and like to delete this things.Any one know how to do this ? M.

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Mark P
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mjaygoodmanContributor II
asked in Controllers and Music services
SiriusXM.

Is anyone having issues with streaming Sirius through SONOS

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Airgetlam
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bomaniContributor I
asked in Controllers and Music services
AirPlay to Sonos not working with YouTube since iOS14

Upgrade to iOS 14, connect to Sonos speaker through airplay, then play youtube video on my iphone, got audio in Sonos but black video. Try Vimeo, still no luck, got audio but video playback froze on my iphone.

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Mattie530Contributor I
asked in Controllers and Music services
SiriusXM

not working for 3 days.  what now?

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Mac2thaPacContributor I
asked in Controllers and Music services
Network problem, unable to connect Spotify.

I've been using Spotify on Sonos for years, but for some reason it fails to connect a couple of days ago. I got in touch with the chat support yesterday. Got the suggestion to try reinstall Spotify on Sonos. It didn't work and now I can't even get Spotify into Sonos. Got this message. No problems with the network using other stuff. (Sorry for screenshot in Swedish) 

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Annazel S
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daveslinacsContributor I
asked in Controllers and Music services
SiriusXM not accessible in Sonos

I have been streaming Sirius XM for a few years. Just lost the ability to browse SXM in Sonos2.  Reset all passwords and accounts and still not able to access SXM. Not sure what else to reset. 

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Airgetlam
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ninjabobChromatic Producer I
asked in Controllers and Music services
FLAC files stored locally dropping out on Sonos

I have to ask this question again. Why is it the performance of Sonos in playing FLAC files has waned over the last couple of years since Sonos preoccupation with being all things to everyone i.e. streaming from every possible source, 5.1 etc. Despite having the matrix I have attached speakers drop out especially one side of stereo pairs. Whenever I skip to the next track speakers drop out and slowly synch up again. Does not happen on MP3s with their lower bitrate. Those of us who were early adopters can remember that Sonos was supposed to have the ability to play 32 speakers with multiple music streams in different rooms. The S2 app takes an age to load on a fast laptop. Changing volume settings can now have a delay as others mentioned. Has some of the memory capacity that used to be available been used for the new features. Don't forget the original system was just designed to play music from local sources and a bit of Internet Radio. Perceived reliability has really begun to suffer

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EarbaneanContributor I
posted in Controllers and Music services
24/48 being converted to 44.1kHz.

Most of my music library is in 16/44.1 Redbook and streams fine to my Ones and my Port.  No probs there.  However, I also have a few 24/96 files and since S2 can now do 24/48, I down-sampled those files to 24/48 and they stream fine from my Win10 PC to my Port.  However, the DAC I have the Port connected to indicates the music is 44.1kHz, rather than 48kHz. The files are clearly 24/48 and they’re playing OK, but I’m interested to know why they’re showing as 44.1 on my DAC.  The Port wouldn’t further down-sample from 48 to 44.1 for any reason would it?  Or is my DAC maybe wrong?

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an63Contributor I
asked in Controllers and Music services
Sonos 2 app killed my system

Since upgrading to S2 controller (something I thought would be benign) I have the following problems: System no longer compatible - only port is recognised (missing 3 sonos ones) Music library on mac not found In short no music Please help

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Airgetlam
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LorramaiContributor I
asked in Controllers and Music services
Updated router and access to music library denied

I updated my router and access to my iTunes Music library was denied. I looked at all of the old threads and followed what they told me to do and still no access. I sent in a diagnostic report 2111532290I spent thousands of dollars on music and countless hours putting together playlists and it is frustrating that I can’t access them.

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Rowena B.
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ThomasBoContributor I
asked in Controllers and Music services
connect to library.

Hi my NAS died and I now try to connect a USB device connected to my modem with all the music on to Sonos.  Using the browse option I can see the modem with the Music subfoldetr in the Explorer style search but the ‚Ok‘ button is greyed out and I can’t select the music folder. 

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Paul A
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thegoatboyContributor I
asked in Controllers and Music services
Web Radios have stopped working overnight

HelloOvernight a lot of the radio stations I listen to have just stopped working.examples. would be:NTS live 2 (NTS live 1 works)SomaFM - cliqhop and various othersThese were working fine yesterday but no longer workI can access them via chrome without any issues.is there a way to check what the issue is?Thanks 

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libraryknitContributor I
asked in Controllers and Music services
Can't play music from music library..

Error message:  Unable to play music title.m4a - the file //iMac/Music/Users/myname/Desktop/My iTunes Backup/iTunes/iTunes Media/Music/Artist Name/Album name/Song Title.m4a cannot be found. I can play the music on my computer, but not through Sonos. This happened after I got a new computer. The majority of my music library transferred over fine - this problem only applies to about 50 songs all in the same playlist.

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Paul A
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dwschofContributor II
asked in Controllers and Music services
Music Library.

Since wirelessly connecting my speakers directly to my network router, I haven’t been able to connect to my music library on my pc.  I get error message saying my pc isn’t responding.  I also connected a usb thumb drive containing my music to my router and tried to access it without success.  I must be doing something wrong.  Please advise how I can resolve this issue.  Thank you.

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Simon B
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Dean_25Avid Contributor I
asked in Controllers and Music services
Remove a product I have discarded or replaced from my account

I have two products showing in my online account that i no longer have: a Bridge I discarded and a Boost I returned for a replacement. How can I remove them from my account?

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NordstiernaContributor I
asked in Controllers and Music services
ATV autoplay through Airplay2 instead of HDMI

Hi, I'm using an AppleTV 4K and a Beam connected to my TVs HDMI ARC. When I start my Apple TV it choose to play the sound on Airplay 2 in on my Sonos One in the kitchen instead of just playing through HDMI. I've chosen HDMI as the default output on my ATV. Anyone got any sugestions?

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