Controllers and Music services

Hello all,I have successfully added and authorized the BBC Sounds app within Sonos, but get an empty window with the message ‘Can’t browse music’. I am in the UK. I can’t see any mention of this problem anywhere. Any suggestions?Thanks 

I’ve been listening to channel 793 Court TV on Sirius through Sonos and today it says channel is no longer available.  On their channel lineup it goes from 792 to 794.  I know this is a Sirius issue but their customer service is awful.  Does anyone know what is going on please?  Thank you. 

Until today when I used the Sonos app on iPhone or iPad if I went into BBC sounds and then Selected “My Sounds” I would get 3 options - Bookmarked, Subscribed or Latest. When I access via phone or tablet now when I click “My Sounds” I just get a list of icon images of some of the episodes of podcasts I have subscribed to. The desktop app on iMac is still working as expected. I have raised this with Auntie so hopefully it will get fixed

I have played Plex music from Sonos for years. Yesterday when I opened any of my Sonos apps when I select Plex I get the message Unable to browse music. I rebooted Plex, reestablished the music service in Sonos and the same. I know Sonos can reach the music in Plex because when I play Sonos Playlists that have Plex music it works. Any idea?

Hi,I'm trying to access music stored on a USB in my Nvidia Shield but keeps getting "No selections available" I'm trying to update Music index but nothing, I can access it through Plex but not sure what the quality is like with them being FLAC on the USB. Any 😣 would be appreciated  

This just started happening to me, my Sonos won’t update my music library. If i delete my music folder and re-add it will be have everything in there that should be, but if i add more music (mp3s, which i do almost daily) and have it update, none of the additions show up. my music’s on a macbook running big sur 11.6

I am receiving the “Unable to Browse Music” Spotify error that has been written about and previously resolved.  I have no issues with my other music services. Spotify results are returned when using the general Sonos app search feature (i.e. when I search for music using the magnifying glass) but when I attempt to use the Spotify app located within Sonos to search for music, I repeatedly receive “Unable to Browse Music” message (I can’t see any of my playlists etc.).  This issue started occurring very recently and is the same whether I am accessing Sonos from my iphone or Mac.  I have deleted and added the native Spotify app again (and again) on both my iphone and my computer - I also deleted/re-added Spotify within the “services” section of the Sonos app on both my phone and my computer.  Spoke to Sonos tech support who was - per the usual - super helpful and patient but after a ~60 minute call, the issue persists.  Suggestions?

Why does Sonos start with two-tone noise when I listen to radio channels

I renamed the computer and Sonos would say it couldn’t find the old computer name.   It wasn’t recognising or seeing the new name. I reinstalled etc.  Then realised that there were a few issues.  Firstly there were different queues for different speaker systems, these had been populated prior to the name change.  I ungrouped the system and cleared each queue.  Additionally, the queue that was in the main play area had been populated prior to the computer name change.  I cleared all queues, updated the music library and voila!

A bit weird one, Samba 4.15.5-5.el8 came out last month for my NAS boxen hosting iTunes library for Sonos S1.Automated patching kicked in and now my Play 5 Gen 1 cannot connect to NAS anymore. Strangely Play 1 and Playbar continue to work just fine.Error I get is “Unable to play ‘X’ - access to //1.2.3.4/Share denied.” Reset/reboots of Play 5 have no affect. Downgrading server side to previous samba-4.15.3-0.el8.x86_64 version immediately fixes Play 5 problems. Same server side configuration used.Relevant smb.conf snippet:# sonos kludgery        ntlm auth = ntlmv1-permitted        server min protocol = NT1 Adding “client signing = disabled does not help”. Running samba in debuglevel=3 offers no clues that I could spot. Any thoughts?

For some time now I’ve been experiencing an issue playing one particular Spotify playlist on my Sonos One SL. All playlists/albums/podcasts etc play just fine, but one playlist I have will not play. The only distinguishing feature of this playlist is its size. It has almost 5000 songs. Has anyone else had this issue? When I go to play a song from the playlist I get the message: “Spotify can’t play this right now. If you have the file on your computer you can import it.” I attempted a fix through Spotify who tried a few different things but no luck. So here I am, seeing if it’s a Sonos issue.

I have a curated playlist on my iphone app that I have added to my playlists. I’ve downloaded the entire catalogue and even created an additional playlist (a copy of the original) on the app. None of these are showing up on Sonos. I searched for the curated list on Sonos, and it showed up in the search. However, when I clicked on the list it was empty.Any suggestions? I’ve seen old threads talking about the difference between iTunes and Apple Music, but surely that silliness has been solved with Sonos after two years.

I recently updated to Monterey 12.13.1 and find that Sonos isn’t able to access my music library, no matter what I do.   I ensured all the sharing settings were correct (they were not changed), that Sonos has full filesystem access; I rebooted, screamed, nada.   Sonos software version Version: 14.4 (build 67127100)Anyone else having this problem?  Monterey is feeling more unstable and perhaps I need to downgrade back to Big Sur. 

Hello.It’s been a while since the Soundcloud stream started cutting off: I always see only 10 records. However the Stream should be infinite. I don’t see the same problem in “Likes” or “New & Hot” sections. The problem appears in both Sonos iOS mobile and Mac desktop apps. I’ve submitted diagnostics, mu number is 691637994 

Sonos radio plays fine. spotify stops after a couple of minutes.  Especially when playing playlists.  

I've been able to listen to my Amazon music on Sonos for a few years, but now I'm getting a message to sign up for Amazon Prime Music.Do I need to pay now for Amazon music in order to listen on my Sonos?

I’ve had my Sonos 5 for 4 years now - this morning my desktop app (Mac 10.14.6), which is running on the same computer as my library, suddenly couldn’t find my music library and whenever I try adding it back, it just says ‘sonos was unable to add music folder’  any ideas?

Can’t download music when Deezer is open on my sonos

My family of Sonos speakers are connected on the home wifi and so is my NAS drive.  Streaming Apple Music plays fine but connecting my NAS drive is a nightmare - it is often not recognised and it randomly skips tracks when playing music stored on it.  I have checked - my NAS drive does not have bad sectors.  Any other person facing the same problem and is there a fix?  Would it help if i connected all speakers to an internet cable?  Thanks

Hey there,   When a new update comes out and I update the system I typically lose 1-2 speakers that must be factory reset before I can add them again.It seems to happen only to speakers that have been renamed from the pulldown/menu options you are given when you first add a speaker. For example,  if I choose “bedroom” and edit the name of the speaker to “Master Bedroom” it has a chance of being dropped when an update comes out.Am I doing something wrong when renaming or updating speakers?I have one in the kitchen and garage that do not get dropped of the same model but kitchen and garage are options you can choose when adding a speaker.I did not see anything in the forum with a similar problem, or perhaps I used the wrong keywords.My planned next step is to have all speakers on a generic name and wait 3-4 months for some update to be applied and see what happens.  If there is something different I should do I am open to suggestions.Thanks in advance!

Frisky radio cuts out repeatedly regardless of wired/wifi connection.  In my experience, this has been an long term, ongoing issue with the Tunein radio service.  I do not know how to rectify this playback fault.  If anyone has any insight into a fix please advise. 

I’ve viewed many threads on this topic, we are using Sonos in our new brewery, we do a reset of our entire network twice a week, it is a must due to the amount of wireless traffic we supply/use for both us and our customers.  Our speakers are 20 feet in the air and plugged in the ceiling (old commercial building), so plugging/un-plugging is not an option.  Any other suggestions, we need help quickly as we open tomorrow.  Thanks, Don

Hi Just now, I am unable to browse my custom playlists from my Deezer account in Sonos.   What is odd, I have two Deezer accounts.  Deezer 2 is fine.  Deezer 1 account has the playlist issues. Any thoughts?

Getting the attached error when trying to set up amazon music. Same happens with all other music services too like Spotify etc. How do i fix please?  I have rebooted multiple times, reset the app, even set up system as if brand new and still not working. 

Hello friend. I just acquired a vmg8825 router and attached my ext hhd with my music files to it. I can see all the files from my Mac and from my iPad, but sonos can not find them.  pathway ought to be 192-168.1.1/ nmt/ usb2_sds2/sonos or any variation of this. no way can I make it work.  Please help!