Controllers and Music services

I just added Pocketcasts as a music service within Sonos. I subscribe to a couple of podcasts and they show up when I navigate to Pocketcasts via the music service menu. But those podcasts don’t appear when I use the Sonos search functionality. Sonos searches for podcasts within my other music services (Amazon, Stitcher etc) but doesn’t show any results for Pocketcasts. I’ve tried removing and re-adding Pocketcasts. Is this a known issue?

Hi, all!  I have an S1 system with a Playbar and a Play:5 Gen1, I’m using the S1 Android app for control, and my music library is on an SMB share.The app sees the devices and the music library and plays everything perfectly on the Playbar, but when I try to play a track on the Play:5 I get “Unable to play track-name - access to //computer/folder denied”.I’ve tried the usual stuff -- deleting and adding the music library, power-cycling the devices, rebooting the router, switching from wireless to wired network connection.  I always get the same behavior.It’s been a while since I used the Play:5 so I don’t know exactly when this behavior appeared.  Sometime in the last five months, though.Any ideas for how I can go about debugging this?  Thanks!

KQED radio keeps dropping out. No other stream is doing this. At first, I rebooted my speakers. Rebooted my computer. Restarted my phone. Deleted the app. and reinstalled them. If I switch from KQED to any other stream, the dropping out stops. I’m concluding that it’s not on my end. Is there anyone else experiencing this KQED streaming issue?

A couple of the tracks in an album are showing the wrong album artwork. The artwork is correct in Apple Music, and presumably the Music Library.The artwork is embedded, so why does this happen?

All the skipping issues I have seen posted relate to tracks skipping at random. I am finding that about 10% of the songs on my hard drive skip, always at the same time point, which varies between songs. A message will come up at, say, 1:14 saying the connection was lost and then it will play for another 20 seconds or so before skipping ahead. The songs affected show no pattern - some old, some new, some from cds, some from Bandcamp downloads.

Ok, I already searched, read, and tried the suggestions for ways of removing duplicated iTunes Playlists from my Sonos system. All those attempts only add more duplicates. As in now I have some Playlists being listed 3 times in my Sonos.I searched everyone on my computer and NAS drive for any duplicated, no duplicated exist. I checked my Music Library on my computer, no duplicates exist. Yet, Sonos insists to show me duplicated Playlists.I’m completely stumped and out of anymore things to try. Besides the only thing I can think of and see reference to is the Sonos “Share”, but no comments that say about the “Share” provides any info as to where this “Share” is or how to access it. Any thoughts? Thank you.

Hi everyone, BBC stopped working via tunein recently. I’ve read that it should now be a service I can link, but it’s not showing up in the ‘add a service’ list. Any advice? Thanks,Matt

Hi! I’m a long-time Sonos user who recently (1) replaced my Windows computer and (2) added a NAS drive to my network. The NAS is a Buffalo LinkStation 220. I have 5 separate music folders that Sonos accesses (I used to have one but it stopped automatically updating and Sonos asked me to break them out into 5 different folders about 9 months ago). I transferred those 5 folders from the old computer to the new one. I then transferred those 5 folders from the new computer to the NAS. When I tried to link to those folders from Sonos, it only linked to three of them (I could link to all 5 from the new computer). The other two got an error saying the link was bad or the drive was turned off, neither of which was true. Those two folders were essentially two iTunes library folders. The other 3 folders were only mp3 music files. I spent 90 minutes on the phone with Sonos and their tech eventually said it must be an issue with the Buffalo NAS. I contacted Buffalo and they said it must be a permi

My profile address is in the UK, but I’m unable to link to BBC Sounds as it doesn’t appear in the services list

I have followed the suggestion in topic 228994 but that did not resolve the issue.I still receive the error code “The link code you entered is not valid. Please check the link code and re-enter it below.”Where else is the linking code supposed to appear? I log into my account, I check my phone, I check my email and there is no linking code shown?

Since last app (Android) update April 12, just discovered my Music Library has not been updated since April 12. Manually scanned and still nothing since the update. Figured I would reinstall the app, now nothing on the music library Folder name shows up but nothing in the folder. All music is visible in Windows Media selection but that is still unusable due to the order of titles. Any ideas?

I see posts here on the forums for some years complaining about this issue.Can Sonos simply add support for it so we can move on?(IOW: If hi res files are out there, just Let Us Listen!) I have an album I really like, and I have to break out a bluetooth speaker to listen to it.Seems crazy.  

Basically the title says it all. I renewed my subscription and it shows I am subscribed in my account, but I still am hearing the Sonos ads and can't skip songs. I’ve refreshed the app several times, logged out and in, nothing seems to work. Don’t like paying for a service that’s not working. 

Hi all, Recently bought the arc and 2 Ones as surrounds. I decided to use amazon music instead of Spotify because quality is superior. Every time I try to play music through the Amazon Music app, it immediately disconnects from my sonos. I can use amazon music through Sonos app no problem and can use amazon music through voice assist. Any idea how to resolve this problem. Thanks in advance. 

Hi, I recently got new wifi router = new wifi. Now my Sonos app work slowly, also my Sonos products (Arc, Roam and 3x One SL) are not working correctly. Firstly, only Arc could work - I always airplay music to Arc and then via Sonos app I stream via 'everywhere' button to all other. Now in app it can be shown it is playing music everywhere, but in real it works only in Arc and in One SL. But it doesn't play music from all ONE's and Roam at the same time! Always 1 or 2 ONE are problem and sometimes Roam. Roam works only when played alone. But also if I stream via Airplay music to my Roam and spread it to other Sonos in my system via 'everywhere' it just doesn't work. If I connect more than 1 Sonos One I had the wifi extender report. Anyway I also tried unplug all of them and replug, I tried to disconnect and reconnect… I just did anything and still it doesn't work. I am desperate because I am addicted to my Sonos system. Please help me. EDIT.: I disconnected all of my products, disconne

Hi, since i updated yesterday 26|4|2022 my SONOS, the italian radio called Radio DeeJay (Milano/Lombardia/Italia) is not working anymore. SONOS gets it from TuneIn, I tried on the TuneIn website and also there Radio DeeJay doesn't work...whilst both on Sonos and on TuneIn the other radios from the same city are working well… anyone can help?Thanks

As of this week, I have not been able to access BBC radio stations on the Radioplayer service. When I look at the A-Z Station List, there are no BBC stations listed. They are listed on the Radioplayer website. Am I the only person with this problem? Is there any way to get the BBC stations back?I would switch to BBC Sounds, but it does not appear to be possible to add stations to “My Sonos” using the Android S1 phone app.

I have, somehow, created more music sources than I need. The image shows this. I only need the Music Library - that’s the one linked to my app. I need to get rid of BlustoNAS / Windows Media / Sonos Playlists. I can’t find a way to achieve this and would appreciate help please. Cheers all. 

I recently purchased a Sonos Five speaker and have been streaming through VOX music player app on iPhone.  I have all of my music uploaded in VOX.  I get random static when when streaming through the VOX app but not so far when I stream through Apple Music or Amazon Music app.  Does anyone else use VOX to stream to Sonos and have a similar issue?  Someone in Sonos support told me that VOX isn’t supported on Sonos but VOX website says otherwise.  Here’s the link...https://vox.rocks/sonos-support.Any help with this would be greatly appreciated.  Thanks!

When I ask Alexa to play a radio station or an artist it recognises the request and replies, eg ‘playing xx from Global Player’ or ‘shuffling songs by...’ but then silence. I can play these fine through the speaker using the app. If I ask a straight forward question eg what’s the weather forecast Alexa replies correctly. Does anyone know what the issue is with the music and radios? 

My Sonos system has stopped playing BBC Radio stations. It registers the various stations when I select one but will not play when I hit the play button. It plays other stations, eg Classic FM ok.Any ideas anyone?

After the latest Sonos update, my gf unplugged the Sonos One during the update thinking it was something wrong when thr led started to blinking and now the speaker makes a strange electronic sound and hangs up (almost like a broken record), and doesnt play any further.I have tried to factory set the speaker without any luck.   Have never experienced this before.Diagnostic: 35527183

I have a Sonos Play:1, a Sonos One, and a Roam. The first two have been on my Wi-Fi for years now. The Roam is new. Because of the Roam, I switched from the S1 to the S2 app on my iPhone. When I did that, I lost my whole system. I don’t mind so much because all of my playlists are via connected services. My problem is that now I can only get the Roam to connect to my Wi-Fi. I’ve gone through the various articles and asked the Sonos bot. I’ve successfully connected them to my router via ethernet, but cannot connect them to the Wi-Fi from there.  I’ve reset both speakers to factory settings. I’ve rebooted my router (both in the order prescribed in various Sonos support articles). The Wi-Fi connection still fails. At one point, I got my Play:1 to connect to the Wi-Fi, but it would not appear on the system tab of the S2 software. That time, my router software showed all items connected, but the Sonos software said differently.My latest attempts have been all after I have a successful wired

Hi,I’ve got a Sonos One that I purchased 3-4 years ago (roughly).  So I’ve owned it since new and never had issues updating when new updates were available.  Running Windows 10 with the current Sonos software update.  I have omitted the IP address, but it is there and correct.  The progress bar for the for the software update completes… then displays the following message:  The Sonos controller installer failed to download.  I have turned off Windows Firewall and my anti-virus… still no resolve.  As a side note, my Sonon One is working, but a little quirky at the moment.  I primarily use it for listening to music.  Sometimes it will play requested iHeartRadio stations, and sometimes it will just stay silent after a request.  Same with Pandora stations.  Any help would be appreciated. Associated Product: 192.XXX.X.X---------------------------------Sonos One: KitchenSerial Number: 78-28-CA-13-99-A6:DVersion: 11.1 (build 56076060)Hardware Version: 1.21.1.8-1Series ID: A100IP Address: 192.

Hi all,On my Sonos App both on the Mac and the iPhone I had all of my Artists, Albums, Songs, etc. under Music Library. I ripped a couple of CDs and added those to my iTunes library and then ran the Update Music Library Now function. After I did that I now only have two artists under the Music Library, with the entire iTunes collection is now labeled as ‘Imported Playlists’. How do I get the Artists, Songs, Albums, etc. out of the Imported Playlists and under the Music Library like it was prior?My iTunes library is running on a Synology NAS. All has been working fine until yesterday.Any thoughts or suggestions would be great.Thanks,Ed