Recently purchased iPhone 14 Pro and it doesn’t connect to Sonos. Previous iPhone worker fine.
Answer
Connecting iPhone 14
Best answer by Corry P
Hi
Welcome to the Sonos Community!
Please ensure that you have enabled Local Network Permissions for the Sonos app on your new iPhone:
- On your iPhone (not in Sonos app) go to Settings » Sonos » and toggle Local Network On.
Next, please ensure that Private Address is not turned on for your network:
- Again, not in the Sonos app, go to Settings » WiFi » Tap the information button
next to the network Sonos is on » and toggle Private Address Off (it’s on by default).
Finally, if you have VPN software installed on your new iPhone, please disable it.
Exit and restart the Sonos app, and you should then be able to get connected to Sonos.
I hope this helps.
Edit: Private Address may no longer need to be disabled - I could no longer find mention of it in our documentation.
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+19Hi
Welcome to the Sonos Community!
Please ensure that you have enabled Local Network Permissions for the Sonos app on your new iPhone:
- On your iPhone (not in Sonos app) go to Settings » Sonos » and toggle Local Network On.
Next, please ensure that Private Address is not turned on for your network:
- Again, not in the Sonos app, go to Settings » WiFi » Tap the information button next to the network Sonos is on » and toggle Private Address Off (it’s on by default).
Finally, if you have VPN software installed on your new iPhone, please disable it.
Exit and restart the Sonos app, and you should then be able to get connected to Sonos.
I hope this helps.
Edit: Private Address may no longer need to be disabled - I could no longer find mention of it in our documentation.
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