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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,209 Topics
  • 51,743 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7209 Topics
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JayDubContributor I
asked in Controllers and Music services
Auto volume levelling... still an issue???

Surely the levelling of volume is achievable? Yes it would mean analysing the tracks and making calculations to play louder or quieter than the previous track(s) but this shouldn’t be asking too much given the tech in the Sonos gear/software/infrastructure?It’s my major gripe with the system in that if another system came out claiming to deliver on that one thing I’d consider swapping and selling all my 12 Sonos bits.Surely it’s on a roadmap somewhere?

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ratty
2 years ago
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WolffyContributor I
posted in Controllers and Music services
Huge volume difference between playbar for TV vs playbar for music - again

Hi guys, Hoping someone can help. I have a Playbar hooked up to my Sony TV. If I put the TV on and set the volume to what I want when watching a movie - it’s great.  However, if I then turn the TV off and ask Alexa (Echo) to play a song through the Playbar (using Spotify) - the volume is almost double as loud as the TV.  So loud in fact that my GF did it the other day and it’s actually blown the bass speakers in the Playbar (a separate issue).   When I look at the Sonos IOS app whilst doing the above, the volume slider remains at the same level for both TV and Music however what I hear is completely different.  What makes this more confusing is that with my original set up, it was synced with my TV and Playbar (same TV and bar as i have bnow) - I had a bridge (connected to router in order for it all to work), when Sonos updated systems and the bridge was no longer needed - that’s what this issue started.  Anyone got any ideas on what it could be and how to fix it without having to open

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Corry P
2 years ago
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StandforhatsTrending Lyricist I
asked in Controllers and Music services
Spotify Queue woes - I'm clearly not the first but not found any answers

HiSeems like this is a common issue but has anyone figured out the fix?Playing Spotify within the Sonos app: I start a playlist for example, and everything plays nicely. However, if I search for a song and select “Play Next”, it appears next in the queue but almost every time, it will skip this song and play the next one on the queue.If I select shuffle, the queue order changes, it will almost always skip the next track and play the one after. If I remove a song from the queue because I don’t want to hear it, it will almost always skip what is now the next song. No, it doesn’t do this playing from within the Spotify App, but we want to use the Sonos App to manage the queue so both of us can access it rather that being stuck with one of us driving a connect session.This also still happens if I test it using only “Front Bedroom” pair of Play:1s, both of which are connected via ethernet to the router.Diagnostic taken just after a skip: 2111614116The Router is a TPLink Archer MR600 4g Rout

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S
2 years ago
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Dave.SeayContributor II
asked in Controllers and Music services
Intermittent stoppage

I am playing music from iTunes on my Mac thru 2 Sonos speakers that are wirelessly connected to the same router that my Mac is using. There is nothing in this arrangements coming in off the internet. The router is connect to the internet but not using it for this setup]. Yet, periodically, I'll get a few seconds gap in the sound out of the speakers. There are no error messages.  If the music was coming off the internet, I could say it was over demand on the internet but since it is not...Any ideas???

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G
2 years ago
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ImreContributor I
asked in Controllers and Music services
Don’t play some radio stations

Don’t play my Sonos One SL any radio station: Apple Music 1, Apple Music Hits and Apple Music Country.  In my mind, after a new iPhone Sonos app, or Firmware. Can you help me?

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I
2 years ago
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dslemmerAvid Contributor I
asked in Controllers and Music services
Pandora Not Working

Pandora stopped working for me.. I can browse my stations but click ‘Play’ and nothing…I restarted all Sonos devices..  shut down all Sonos apps.. deleted the Pandora services.. Added it back and get weird messages.. “Pandora is conducting system maintenance. Please try again later”.. Waited a day.. same results.  Oddly after I get the above message it says in my Sonos app the service was added but still nothing plays.  HELP !  

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Airgetlam
2 years ago
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ISMBContributor I
asked in Controllers and Music services
NASDrive won’t connect

For several years my Sonos has played my albums on my WD My book live. I am now receiving a message that my book live does not exist. The drive is connected directly to the bridge with a cable.I have tried disconnecting everything and rebooting. I have uninstalled and reinstalled the NAS drive . I am not tech savvy and have looked through other posts but to no avail. Any ideas?

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Airgetlam
2 years ago
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andrxasContributor I
asked in Controllers and Music services
sonos ios app music library

I try to add a music library on the ios app on an ipad. I get asked the path of my music files (\\computer name\\path) and I have great difficulties specifying that path. At least \\name of ipad\folder name does not work. Any ideas how I can find the path of an folder including computer name? Thanks!

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G
2 years ago
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rodilardiusContributor I
asked in Controllers and Music services
TuneIn stops playing, resumes with a rollback

Hello I’ve been experiencing a problem with my Sonos Move for the last few days.It has been working flawlessly for a year. Now, playing radios stations with TuneIn is completely broken. Every couple minutes or so, the sound stops for 2-4 seconds, then resumes a few seconds to an anterior state, ie. before it was cut (meaning I hear the same sounds a second time). No matter what station I select, no matter what device I use (I have a phone and a tablet, both on Android), I have this problem with TuneIn. Everything is up to date, network is properly configured, it just started to behave like this a few days ago for no apparent reason.I don’t think it’s related to my network, as I have no problem listening to radio with other apps on my devices. It happens only with Sonos app, only with TuneIn. Any idea? 

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R
2 years ago
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LJBranContributor I
asked in Controllers and Music services
Can´t Get Mac Sonos App to Pickup External HDD...?

Hello all! I am currently having issues trying to use the Mac OS Sonos S1 controller app with my external HDD that is connected over a USB cord. Strangely, I get this error ever time I try to add a folder directory to my music library from the HDD.  I´ve also found that Sonos will pickup my iTunes library and will not denote any local files, such as on my desktop. Additionally, file type seems to be irrelevant, it refuses to accept mp3, FLAC, M4A, or WAV, unless of course they´re in iTunes. So, how would I go about solving this disaster?  Error Issue Photo Thank you!!!

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James L.
2 years ago
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StusurreyTrending Lyricist I
asked in Controllers and Music services
My Cloud Home and Playlists

I have set up a new WD My Cloud Home Nas drive which is where all my music is stored.   I use MediaMonley to sync all my music and the Music is found fine on the My Cloud Home Music service I added to Sonos.  The problem  is there is No Playlist folder, I have M3U playlists but they don’t appear, in fact there is no folder.     This renders the drive useless to me and it was recommended for use with Sonos.  If you select to show  UPNP drives the mediamonkey music library appears fine, but you can only select and play individual tracks whether they are in an album or playlist - so that doesn’t work either!  If you want to avoid paying Amazon or google monthly subscriptions its all stacked against you!  I wanted to know if anyone has a solution or if it would work if I changed the WD My CLoud Home for a different Nas drive?

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ratty
2 years ago
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QuaveContributor I
asked in Controllers and Music services
Large Playlists will not shuffle and at best play only a few songs

New to Sonos and so far not having a great time.   The main thing I want to do is have playlists that I put together in iTunes play through my Sonos One via either Alexa or Sonos app on my iPhone.After spending a while trying to get smart playlists to show up in Sonos and failing, I discovered the best I could do was to copy all the songs from smart playlists into a basic playlist and that would show up under “My Music” within Apple Music on the Sonos app.   I thought that had solved it, but if I try to play the playlists - either via the Alexa or the app - the best I can get is that sometimes they will play alphabetically...but no fun hearing same songs in same order, and cannot get shuffle to work.  Alexa either plays the playlist in alphabetical order or does nothing, and the app gives me spinning wheel then message “an error occurred while adding tracks to the Queue (1002)”.I can see messages going back several years from people who have had variations on this problem so I am hopin

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Q
2 years ago
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xyzzy01Trending Lyricist I
asked in Controllers and Music services
NTLMv2 support

Is there any progress on adding NTLM v2 support to Sonos?NTLMv1 has been obsolete (and recommended to be turned off) for many years now due to security concerns. After upgrading my Synology NAS to DSM 7, shared folders no longer work as NTLM v1 has been removed.

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Airgetlam
2 years ago
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Dgwood2Contributor I
posted in Controllers and Music services
Unable to add Spotify tracks to Port queue

I have two One SLs and a Port.  Using the Sonos app, I can add and play tracks on the SLs.  If I try and play an album on the Port, I get “unable to add songs to queue” and if I try to play an individual track, I get error 701.  I can play Spotify on the Port if I play one of the SLs and link the Port to it.  I can also play through the Port using the Spotify app and air playing from there.  I have rebooted the Port a couple of times but it still won’t play.  There isn’t a general connection issue, otherwise the SLs and linking across wouldn’t work either.  How can I get the Port playing Spotify again?

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ratty
2 years ago
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The chefAvid Contributor I
posted in Controllers and Music services
Missing Speakers since update

Hi,I ran a Sonos update yesterday - which updated my Sonos speakers and iPhone/iPad app.  Since then, my two Sonos Amp (newest Gen) are not visible in the app.  My Play:1s remain active and working.  The both amps have a solid white status light - as though they’re connected to something.I’ve tried resetting both.  They appear in the App until I try to play music - after which, music fails to play and the zone is no longer available though the app.  Anyone else seen similar?  I’ve used Sonos for years and never seen such an issue.  I don’t believe the unit(s) are faulty.  That would be very unlucky for both to go at exactly the same time.  

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Airgetlam
2 years ago
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Ben BairdContributor I
posted in Controllers and Music services
My vehicles Android auto does not connect to Spotify or Tidal after the device has played via Sonos system in the home.

Any others experience this issue and are there any solutions?In the case of Spotify, I have to reboot the phone and car. In the case of Tidal, I use Sonos app to deselect all Tidal selections (the Tidal app will not respond to this request once Sonos and  Tidal are linked).The Phone is a Nokia 7.1 running Android 10. The car is Ford ranger with Sync3. 

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B
2 years ago
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MDN2020Trending Lyricist I
asked in Controllers and Music services
Sonos S1 has suddenly lost my music "The computer [name] cannot be found" whilst in use

Out of the blue my Sonos S1 controller has lost my music.Nothing changed, the computer hadn’t been changed in any way, no settings changed, no software installed, I simply chose a different album to play and it’s all gone.I tried adding the music folders again and still get the “computer cannot be found” error despite it being the computer that’s running the Sonos app!I’ve had a look on the forum and there’s lots about people making changes then losing their music but I haven’t found one like mine where nothing changed, it was running then it simply lost everything.I uninstalled and reinstalled the Sonos S1 app, rebooted the router and the Sonos Bridge, checked the firewall settings before I uninstalled it and it set the firewall settings again for the fresh install so I know that’s not the problem.Windows 10 hasn’t updated, so I can see no reason at all for this to have happened.I’d appreciate any help I can get with this before I chuck the lot on eBay and get blue tooth speakers inst

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Corry P
2 years ago
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chip.manContributor I
asked in Controllers and Music services
Music Indexing doesn't update my library

I have a music library stored on my NAS with approximately 1500 albums (so it's not huge by most standards).Only a portion of it has been indexed correctly by the initial execution of the indexing via Sonos app. No matter how many times I re-run the process via the Apps on Windows PC, android phone & iphone, nothing changes once the fresh indexing process has finished.An example of how this is behaving is:I have a folder named A Perfect Circle in my shared Music folder. It has 4 sub-folders (1 for each album by that artist) 2 of the 4 albums have been indexed 1 of the 2 indexed albums only lists from track 3 onward and doesn't recognize or list tracks 1 or 2 in the sonos app on any platform. By comparison, I can browse to each of the folders and list all tracks and play them using other apps such as Roon, windows media player etc. without issue.Re-scanning my music library yields no changes to available albums / songs, though shows via the apps it is apparently working.What is goin

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J
2 years ago
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Kwik-E-MartContributor III
asked in Controllers and Music services
Sonos keeps losing tracks from my Itunes library

HiA couple of days ago I noticed that the queue in Sonos was saying I only had about 9500 tracks when there should be about 12500.  I’ve had a look through and whole albums that used to be in there and played absolutely fine are no longer showing - they’ve just disappeared although they’re still in Itunes?  I’ve uninstalled my Library from Sonos and added it again and now I’ve lost even more, about another 200 tracks????  I have a Windows laptop and the library is on my C Drive - no changes have been made to it.  I’m absolutely baffled, any advice would be gratefully accepted as this is driving me mad. 

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James L.
2 years ago
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timothypContributor II
posted in Controllers and Music services
so tired of sonos wifi

Issues with newer wifi modems/routers are a neverending source of frustration.I have a wifi 6 fiber modem/router that automagically switches from 5ghz to 2.4ghz depending on distance, which is great for anything but Sonos, so I had to setup an additional network just for that.(and no, there’s no option to set up a different access point just for 2.4)This is painful because in my office I have to use the 2.4ghz network, which is slower, in order to use Sonos app on my PC to connect to the Play 1’s.Also, to control other Sonos components (Play 5’s, Sub, Move), my phone has to be on the separate 2.4 network.So, I bought a Boost, thinking Sonosnet would solve all my problems, but no… the Move won’t work with Sonosnet (I discovered after purchasing it).  So… I have to continue with the separate 2.4ghz network.At the very least, the Boost should prominently note in the description that it does NOT work with Move.The Sonos page for Boost even displays the Move directly underneath!https://www.

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buzz
2 years ago
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HucapContributor I
posted in Controllers and Music services
Why can't I search Sonos Radio in the Sonos app?

I have the latest version of the Sonos app for android installed on my phone (Galaxy A12) I have 8 Synfonisks devices attached to the app and they are all working fine. I am paying for Sonos radio and it is in my app by default. When I click on the magnifying glass and search for an artist or album, podcast etc. in the correct section of search It gives me the:No results found in Artists. There are no services set up in your Sonos system. Please add a service to search for content.My phone and all the devices are on the same wifi network and all have access to the internet.I have reauthorized the Sonos radio app and have restarted everything thing and this problem persists.All of the Sonos devices update to whatever the latest firmware is when I fist started them up this week.I click into the Sonos radio hd part of the app I see all the different sections with different music collections there is no where to search except for the magnifying glass at the bottom of the app. When I click

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Airgetlam
2 years ago
P
PoullContributor I
asked in Controllers and Music services
Spotify skips to next song or stops playing, other sources work just fine meanwhile

The past couple of months when playing music from Spotify on any of the sonos speakers the music skips to the next song or stops playing at random points. It can be after 2 songs or half a day. The controller reports connection to spotify lost. Sometimes i can immediately click play again and it starts over but sometimes it takes 1-10 min before i can resume. Meanwhile i can play from other sources just fine so it seems like a Spotify specific issue. If i try to play using spotify connect then as i select the speaker, it changes it back to the previous target.

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Corry P
2 years ago
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EelkeContributor I
asked in Controllers and Music services
Special characters in filename suddenly don't play on some players

Hi all, I have a system made up of several PLAY:3s, PLAY1s and One SLs, connected to a NAS.Some of the songs/albums on it have special characters (like é, á, etc) that have started not to play (Unable to play “...”  the file …. cannot be found). It seems to be the PLAY:1s that are not able to find these, although the certainly did in the past. Some of these have also reverted to a filename in Sonos Playlists.I assume it’s been an update triggering this, but would like to know if others suffer and how to resolve it. I really want to avoid renaming them due to the sheer number of songs/albums with special characters. Thanks, Eelke

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Corry P
2 years ago
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SherderContributor I
posted in Controllers and Music services
missing playlists

I bought a new iMac in June. Ever since, I am unable to import my playlists from Music (formerly know as iTunes/Not Apple Music streaming) into Sonos. I’ve read many articles and had several calls to both Apple and Sonos, and still have the same problem 3 months later. Has anyone had a similar issue and have you found a way to successfully resolve it? Thanks in advance for any help.

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Airgetlam
2 years ago
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Morpheus5150Contributor I
asked in Controllers and Music services
Plex playlist and Sonos

I have a Plex playlist marked as a favorite in Sonos.  It plays the songs and works fine.  The problem is when I add a new song to the playlist in plex, the playlist favorite is not longer valid in the sonos favorite.  I have to remove from favorites and then re add it.  Any ideas why this is not refreshing or whatever?

1
Corry P
2 years ago
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