Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,205 Topics
  • 56,057 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
  • 0
  • 3
8205 Topics
R
RoundTableStudiosContributor I
posted in Controllers and Music services
Unable to add songs to the queue

My Sonos system refuses to add spotify play lists to queue.  Sono’s blames spotify, spotify blames Sonos.  They both blame network.   Has anyone been succesfull with Sono’s playing shared spotify playlists that are over 2000 songs?

53311
J
1 year ago
A
Andy433Contributor I
asked in Controllers and Music services
You Tube through Beam sound bar

I want to load a You Tube music video on my iPhone and play the audio through my Sonos sound bar (not the official YouTube Music app). Can it be done?

14311
A
1 year ago
C
cstone1Contributor I
asked in Controllers and Music services
how to auto play multiple playlists?

I have some play lists that I use often and would like to just have those play lists play one after another, but I don’t know how to do that or if it is even possible.Anyone know how to do that?Thanks

1552
jgatie
1 year ago
P
parkie75Contributor I
asked in Controllers and Music services
BBC sounds stopping on Smart Speakers like Sonos?

I keep getting a message when listening to BBC radio saying that I’ll no longer be able to use the BBC sounds service on a smart speaker after mid 2023. It says to contact the manufacturer to resolve the issue. Anyone found a way to keep listening on a Sonos speaker?

1582
P
1 year ago
J
Jack SaltielContributor I
asked in Controllers and Music services
Music Library will not successfully get imported in S2 PC app

I am setting up a new S2 system in a 2nd home. The system is all connected and working fine and I am trying to attached an established music library on a NAS drive which I used on the S1 system before for years with no problems. It is a big library with over 25,000 songs. When I attach to it I am told that I am connected and that it is scanning the library. After a few minutes it fails with a message that says: “//xxxxxxx/” is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.” … meanwhile I am connected to that file share with no issues from various PC’s on my network. Sometimes it fails in 3-4 minutes, sometimes it runs 20 minutes and fails. The Buffalo NAS drive is always online and connected and has no issues.I have tried following the ridiculous advice: unplug all sonos devices, the nas and reboot the router and then when the router is back online power up the sonos and NAS devices and try again. It makes NO differ

954
G
1 year ago
T
TomChaosContributor I
asked in Controllers and Music services
Controller on Mac does not see products

I used my iPhone to play my music library over a Play3 speaker, but this latest time it could not see the Mac computer that had the library. I launched the Sonos controller on the Mac, and first it said “We found Sonos on your network”, but when I clicked “Let’s connect” it couldn’t find my system and it didn’t see my music library on the Mac. I rebooted the speakers, the router and the Mac and confirmed that everything was up to date. I checked the firewall settings and they are correct. I updated the Mac to OSX Ventura, uninstalled and reinstalled the Sonos controller- no change. I can see the speakers using the Sonos app on my iPhone. I know Apple sometimes adds security features without warning- I can’t figure this one out.

2854
T
1 year ago
M
marjoryContributor I
asked in Controllers and Music services
Unable to index Music Library unless it has a limited number of entries

I have a Sonos 5 Gen 2 and a QNAP NAS drive with a music library on it. For many years it’s been happily operating as a Sonos S1 system, connecting through SMB1 to the QNAP media streaming service. A few months ago a QNAP update pushed SMB2 onto the NAS drive, and the S1 system wouldn’t talk to the NAS drive. I’m using the Sonos interface on a PC and I’ve uninstalled S1 from the PC, so only S2 is present. I’ve updated the Sonos 5 to S2 to try to get is working with the SMB2 on the NAS drive. It would start indexing the music library folder on the NAS drive, but bomb out quickly with the message “musicserverpath is no longer available. The device where the music files are stored may not be powered on, or the path may have changed”. I eventually tried emptying the media folder on the NAS drive, adding just a couple of folders of music, and then it would index OK. I added about 20 more  folders, and it would index OK. Added a further 20 and this message appears again when I try to index.

2944
G
1 year ago
W
whostorm05Contributor I
asked in Controllers and Music services
Apple Music will not properly authorize on Android device

Is there still a known issue with the Android Sonos app where you get in a constant “reauthorize” loop with Apple Music?  I’ve tried everything I can think of to try but each time I go to Apple Music in the Sonos app it says I have to reauthorize. I then follow all the steps, successfully reauthorize, but then it once again tells me it needs to reauthorize. I do not have any iOS devices so I can’t use that as a workaround.

532
W
1 year ago
J
jkm1974Avid Contributor I
asked in Controllers and Music services
SONOS drops off Airplay in Apple Music

My SONOS speakers are constantly dropping off my Airplay list as an option in Apple Music.  It will try to connect that give me the minus (-) symbol in Apple Music and not play on the speakers.  Restarts of router and speakers often helps but I’m getting tired of this issue.  My speakers NEVER have a problem if I use the SONOS app to the same speakers.  It’s something with the implementation of AirPlay in my SONOS system.  Any ideas?

3392
Y
1 year ago
M
McGnuggittContributor I
asked in Controllers and Music services
Where did the alarm interface go

Not sure what has happened recently.I've been using the Sonos alarm function on the S2 app without an issue for a while. After the latest update from the play store, the alarm notification / interface overlay isn't there anymore. I no longer have the floating box that let's me close or snooze the alarm.Once my alarm goes off, I have to open the Sonos app and manually find the room playing the music and press stop.Any ideas what happed to the alarm interface? How do I get that working again? 

1883
Airgetlam
1 year ago
E
exolonContributor I
asked in Controllers and Music services
Sonos app search bug with Youtube Music?

Whenever I try to search for “Purified Radio 123” (where 123 is the podcast number, with the current one being 343) within the Sonos app, I get a result from the Youtube Music service but when I click on it, it takes me to the artist’s page (Nora En Pure) which DOES NOT list the episodes.Youtube Music does have all the episodes when I search from their app. Without being able to use the Amp via bluetooth from phone directly, I cannot stream these episodes. This seems to be an app bug which did not exist with the Bluesound I had prior. Please fix or provide a suggestion.

902
E
1 year ago
M
Mika17Contributor II
posted in Controllers and Music services
Problème sonos g1 et Amazon

Bonjour, depuis quelques jour je ne peux plus faire glisser mes playlist Amazon dans l’application Sonos. comment cela ce fait ?

161
Sotiris C.
1 year ago
Hensley
HensleyContributor I
asked in Controllers and Music services
Sonos app glitchy

Hi hopefully someone can help/assist? All day today my Sonos system has been glitching, dropping rooms, skipping tracks, and endless error messages about cannot play selected track…while the track is actually playing! Very frustrating and Sonos is closed. I’m running the S2 app and unplugged all speakers and replugged them all in to no avail. Thanks in advance! 

22514
Hensley
1 year ago
J
jg23Contributor I
asked in Controllers and Music services
songs in wrong order

Hello, I know this has been asked before, but I don’t see an answer. The songs in an album are being placed in a random order when I say play the album. I haven’t tried other ablums, but the metadata is fine. There is a song order field that contains the song number. The songs show up in the queue in a random order because the order differs each time I play the album. It doesn’t matter if I play the album, add the songs to the queue or copy the songs from the album into the queue. They’re always randomized. This another frustrating “feature” that doesn’t really work and can’t find any solution in the documentation. Thanks.

1341
jgatie
1 year ago
H
holsenEnthusiast II
asked in Controllers and Music services
192 kHz 24 bit Playback

I know that Sonos S2 only supports a max of 24 bit 48 kHz files but here's the question I cannot find and answer to: if I have 24 bit 192 kHz FLAC files on my NAS in my Library, will sonos play them, albeit in a downsampled format or will they be skipped altogether? Can someone please clarify this?

5824
Airgetlam
1 year ago
P
PeckAvid Contributor I
asked in Controllers and Music services
How to remove home Wifi from Networks list in the App?

I want to remove my home Wifi from the Neworks list in the app, and get all my Sonos products back to communicating on the usual Sonos wifi mesh.  I am on S1.I found a forum post which says this is possible, but for the life of me I can’t find where/how to do this.Is anyone able to help, please? I’d be very grateful! Here’s some further information on my set up, in case this is relevant:Most of my Sonos devices are cat5-wired to my router, and have wifi disabled on them all.  I have one wired box (a Beam) with wifi enabled, which then communicates over the usual Sonos mesh with three Sonos devices which are not connected with cat5.  So far so good.  Recently I had to remove the cat5 cables from a pair of Sonos Ones (so that I would have a total of 5 Sonos devices connected over wifi via the wired Beam).  Getting the wifi enabled and working for these was very very difficult, they simply refused to connect.  After a couple of hours of rebooting and retrying in a myriad of ways, eventual

65615
P
1 year ago