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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 61,640 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9268 Topics
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User279803Avid Contributor II
posted in Controllers and Music services
Can't play Virgin Radio on S1

As of this morning I get the following message when trying to play ‘Virgin Radio UK’ on S1:“Unable to play Virgin Radio UK - the song is not encoded correctly.”It is working as usual on S2.I’ve tried deleting and reinstalling the Virgin Radio service on the S1 app.

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Greg1988Avid Contributor I
asked in Controllers and Music services
Adding new speaker

Hi,I have a Sonos system set up in my house. I have been having renovation and disconnect all Sonos products. I have brought a new Sonos One Gen 2 (Kitchen) and added it throght the Sonos Android app but now when I turn my other Sonos products on they aren't showing in the same system. Can anyone help me get them all on the same system please? They are both on the same network.  

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JimbroskiContributor I
asked in Controllers and Music services
using sonos for st home djing

I’ve been through the chats on this and I am looking for an at home, drunken party app that doesn’t lag with my Sonos system like other dj apps. It’s not for huge social events, but at home I want to sync my sings without a delays. Help please  

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AngelasHusbandContributor I
posted in Controllers and Music services
Some of my iTunes music albums do not appear in my SONOS library

I have a large collection of music on my PC and my iTunes library feeds my SONOS library. But I notice that some are missing from SONOS. To take an example, I have 9 albums by the band Santana on iTunes and all of them play OK via iTunes. But only 5 of them are available on Sonos. These ones that do are all either MP3 or M4A files. The others are all WAV files. Does Sonos not recognise WAV files? Have I got to go back and convert all of the WAV files in my collection to (say) MP3?

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esko2953Contributor III
asked in Controllers and Music services
sonos and spotify

When I connect Spotify to sonos devices, from within Spotify app. the sonos app shows started from Spotify and queue not available.is there a way to add songs to the devices from other sonos music services, which could include Spotify itself?  

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YadinContributor II
asked in Controllers and Music services
I can't see my local music on Sonos library on my Mac

I’ve added to music folders from my Mac to Sonos library. Although I can see the folders in the library, when I go into them there are no tracks. This has happened before and Sonos had to work on it for an hour over remote control, For some reason it happened again….

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Airgetlam
HoMeRz
HoMeRzContributor I
asked in Controllers and Music services
SAMBA share can no longer be found

When I tried updating my Music Library today, I got a message that the location “is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.” Neither of those is true. Other directory locations at the same subdirectory level can be accessed and read fine.

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PWoodContributor I
posted in Controllers and Music services
Connectivity Problems

Several months ago I started to experience connectivity problems with my Sonos system (2 Connects and a Connect Amp): songs would skip mid-play; connections were dropped with increasing frequency; playlists wouldn’t download because of encoding errors; etc. The problems got worse and worse until the system became essentially unusable. I looked on the Sonos Community site and found several people reporting similar problems, but no solutions. I finally discovered a fix and wanted to share what I learned in the hopes it may help someone else.When I installed my system, I connected the Connect Amp and one of the Connect units via ethernet (over my home wiring) and the second Connect via Wi-Fi. (I assumed the Ethernet connection would be faster and more reliable than Wi-Fi.) For a couple of years, everything worked fine; then I started having trouble. When I started to experience problems, I tried suggested fixes like restarting all my devices and rebooting the router, but none of them work

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RustProof-LamaContributor I
asked in Controllers and Music services
Controlling my sonos products from my MacBook

Some time ago we had the ability to connect/control from Mac products, e.g MacBooks, iMacs etc… Since I work from home and I am  usually always on my MacBook, It would be nice to not have to grab my IPhone every time I want to play music. I worry that Sonos has too many eggs in one basket and I’m starting to lose interest.  Simplicity is good but folks still need options. I was willing to overlook the lack of Bluetooth, but now that I have all these Sonos products l I realize my options are soo limited!  please bring back the option to use my MacBook, and recognize the UX is key here.

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Kirk DTrending Lyricist I
asked in Controllers and Music services
New Windows 11 refuses Sonos access to Music Library

I have a new HP Windows 11 PC that replaced my old Windows 10 PC.  The new PC “refuses” Sonos 1 Controller access to my Music Library.  The old PC, when put back on network, still allows access.  I have spent many hours with Sonos tech support, also with HP support, Norton antivirus support and Microsoft support, all without success.  We have uninstalled and reinstalled the Sonos app on my PC more than once, have changed Norton traffic rules, blocked firewalls, uninstalled Norton, made sure Sonos has all permissions, checked SMB, used the InPlace file to essentially reinstall Windows 11, etc.  Sonos has assured me that the Sonos 1 Controller is compatible with Windows 11, but all other tech support point to Sonos being the problem.  Am I the only the one experiencing this problem?  If not, what solution have others found other than the unsuccessful manipulations mentioned above.

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MillerrContributor I
asked in Controllers and Music services
login overseas

I live in Australia and am now in the US.  The house i’m staying  at has a Sonos  system.  When I open my Sonos I don’t have Deezer or Tune-in radio.  I cannot login to the Ap.  It won’t accept my UN/Pword.  Tried to reset password  but still able to sign in.  I can log into Sonos online site. Can’t add TuneIn or deezer.  

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npreiningAvid Contributor II
asked in Controllers and Music services
Qobuz in Japan

The support page for qobuz on Sonos lists Japan as a country of availabilityhttps://support.sonos.com/en-us/services/qobuzBut Qobuz does not show up on the list of services that can be added.I checked that my location is correctly set to Japan.Thanks for any help Norbert

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Tito07Contributor I
posted in Controllers and Music services
Songs displaying incorrectly

When playing music through the Sonos app, only tested with Spotify and Amazon as those were the two services I am using, when scrolling all the way to the end of my Playlist it seems the display of the songs gets all mixed up. It looks like I have duplicate songs in playlist but there aren't. As a further test, I added a new song to the playlist and played the last two tracks. The second to last one is incorrectly listed but does play the second to last song on my playlist. As you can see in the picture there are various duplicates that do play the song in that track number on the playlist. Not sure if anyone has a fix or if this is a visual bug that needs to be addressed. Edit: Not shown in the screenshot but this last segment repeats itself a little further up. 

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rmarcContributor I
posted in Controllers and Music services
Playlist

Hi, I have one location with a Sonos Connect and another with a Port. Not on the samenetwork. On the Connect I have playlists etc and would like to use this on the Port also.Is this possible? 

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MarkusMeixnerContributor I
asked in Controllers and Music services
SONOS RADIO - Reauthorization in a loop

HELP HELP HELPI set up a new system and when I select SONOS RADIO it says REAUTHORIZE. When I do it it says now you can use SONOS RADIO on your system. But when I select SONOS RADIO it again says REAUTHORIZE. I am in a loop (no error message) and can not use the service. Tried already a couple of things like restart the app and so on.

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SwimmerContributor I
asked in Controllers and Music services
Apple Music Playback Stopped in Use Somewhere Else

Apple Music is not purging previously played songs after grouping then ungrouping speakers.  Certain speakers will not work and a message, Playback Stopped In Use Somewhere Else, appears.  This only occurs with Apple Music not Amazon or Sonos sources.  Work around by ungrouping all speakers then manually regrouping beginning with the non-functioning room.  This is where I see the music played prior to grouping has not been purged.This problem is unique to Apple Music

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FrancoisFContributor I
asked in Controllers and Music services
Philips hue integration for music entertainment

Hi,I am still using S1 software and a sonos bridge as I have first gen play 5 speakers. Do I have a chance to be able to integrate my hue Philips system for lights entertainement while playing music on sonos? Or is the S2 compulsary?Do I just need a Philips smart hub for that?Kr Francois 

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mikejoekContributor I
asked in Controllers and Music services
Getting The Wave 94.7 radio station to play

I had been listening to The Wave 94.7 on sonos using Radio.com as a service.  It stopped working over a few days ago.  I have been googling this and have not made any progress.  What URL and Service do I need to listen to The Wave 94.7 on Sonos?  This is for a home system controlled by the sonos app on a MacBook.  Thank you!

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PeeDeeS1Contributor I
posted in Controllers and Music services
Classical Music Station on SONOS

Anyone know a no-talk continuous classical music station that plays on SONOS

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GSinge65Contributor I
asked in Controllers and Music services
Spotify Connection

In Scotland, my Spotify connection has dropped- tried the switching the router on and off, tried to reinstall the reinstall the Spotify account but coming up with an error message. Seems to be a more frequent interface issue?

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Airgetlam
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Dan78Contributor I
asked in Controllers and Music services
Spotify error 500 -

Today Sonos doesn’t work with spotify.  I see that error message at the page https://spotify-v5.ws.sonos.com/deviceLink/error(500) Siamo spiacenti, ma non siamo in grado di impostare l'account Spotify in questo momento. Ttry from PC and from smartphone but it doesn’t work.What can I do?

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Ken_Griffiths
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HungweiContributor I
asked in Controllers and Music services
problems with connection

I cannot connect to Spotify on Sonos app,it just shows an error page.i tried uninstallling and reinstalling both apps but it is still the same. What can I do to make them connect?

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brljumpContributor I
asked in Controllers and Music services
Bandcamp search doesn't work...

HelloI have IKEA symfonisk. On BANDCAMP service search doesn’t work… I can browse only my collection…This always return as messageIs there any solutions?I tried to reauthorize, remove and add account...reset sonos app...

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Corry P
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AC87Contributor I
asked in Controllers and Music services
Issues with Spotify Premium only showing in the Sonos App

Hi All,I am having major issues with Spotify and trying to track down my premium account. When I log into spotify it only shows that I have a free account, when my sonos account (linked via the same email) enables me to see all my playlists etc. I am also being charged each and every month via direct debit. Firstly the direct messaging an advisor at spotify thing has proved completely un helpful so far and the support almost making me feel like it’s dodgy/scam like. Anyway, I thought I’d try here as I’m struggling to find a solution anywhere else - has anyone ever had this issue? I’m at a loss as to who to speak to or where to get advice. If anyone has any ideas or suggestions I’d be very welcome. Cheers

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aoskisContributor II
asked in Controllers and Music services
Will "Now Scrobbling" ever be added to the Last.fm service?

I’ve been using the Last.fm service on the Sonos app to scrobble songs played through my speakers, it’s obviously very useful and it works well, but it never submits the “Now Playing” notification on my Last.fm profile; it only displays the scrobble after the song has ended.I would say this problem is very miniscule and not a real “problem,” but every other scrobbler has the capability to send “Now Playing” notifications to Last.fm and they have a guide on how to add it on their API docs.I was wondering if this is ever a planned addition. It’d be really nice to have my friends be able to see what I’m listening to at the moment and not after the song is finished. Thank you!

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Stanley_4
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