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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,970 Topics
  • 54,571 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7970 Topics
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simmyh1430Contributor I
asked in Controllers and Music services
Sonos and spotify not working

Yesterday I added two Play 1 speakers to my home (First time setup). In the sonos app where you add music services, spotify don’t show up. Not on the phone and and not on the desktopp add. A whole lot of other music services shows up. From my spotify app i can detect the sonos speakers but when i try to connect to them it just tries to connect endlessly. And nothing happens. I can connect to my google home speaker just fine from the app.From the sonos app i can play music through the sonos speakers with the other music services, so the speakers are connected and works, it is that I can’t add the spotify app to sonos, and if i use the spotify app it wont connect to the speakers. I have previously connected to sonos speakers in my dads home from the spotify app with no issues.What I’ve tried so far: Reinstalled both the spotify and sonos app.Rebooted the network, rebooted the sonos speakers.   

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1 year ago
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wsandellContributor I
asked in Controllers and Music services
Server Cannot Be Found error

Frequently when I select a song from my music library, even from the app on my computer where my music library is hosted, I get the “unable to play xxxxxx, the server cannot be found” error.If I clear the error message and tap play several times though, without changing, resetting, or touching any part if the system in any way, the song will start playing. So in some sense it’s a false error message, as all the devices  are on and connected and ready, and the system can do it, just not right away. It happens more often than not when I select a song these days, and it’s annoying. Anyone know what might be behind that or how to make it better?

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buzz
1 year ago
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najerarutherfordson234Contributor I
asked in Controllers and Music services
The app says everything is connected, but it won't play.

Hello,The electrical supply to the house was shut off due to a PowerPoint issue. In the Sonos App, all three rooms appear to be working as soon as the power is restored. Until I try to play something, I cannot get it to play anything. There is no radio program on Tune In. My Tidal streaming account was used to listen to music. Once again, nothing. I need your help! 

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Stanley_4
1 year ago
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DiamantisContributor I
asked in Controllers and Music services
SONOS CONTROLLER CR200

HI, where in the UK can I order or buy a  replacement rechargeable battery  for my CR200 controller

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1 year ago
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hhatUven10Contributor I
asked in Controllers and Music services
Cannot access network after reconfiguration

I have a Sonos IKEA frame and have recently reconfigured my wireless network. As a results, I fail to connect the Sonos speaker. I have tried all the suggestions to reset, restart etc. I have even checked that my speaker connects to a network in a different building. My hunch is that there is some incompatibility between the speaker and my network settings, but I cannot figure out what to do.Any suggestions?

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Corry P
1 year ago
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fOXbainTrending Lyricist I
asked in Controllers and Music services
Deezer problem - unable to browse music in app (new)

Hi there,From a couple od weeks I’m experciencing problems with browsing Deezer on Sonos S2 app (PC and smartfone). The issue is: when I enter the Deezer tab in Sonos app, there is a loadsing sign for a brief moment and then the text “unable to browse music” aprears. I’ve already tried turning off and on the whole system, updating the Sonos app and Deezer app, but there is no effect. The strange thing is, that sometimes it works, so I’m little bit confused and guess this sugests that the issue is with Deezer, but maybe Sonos have some solution for this?Last time (2-3 days ago) it worked just fine, and then, when I’ve reconfigured speakers (Beam and 2x Play:1) and reactivated Deezer account the problem came back… Any ideas how to solve this, the issue is iritating?PS - voice control works fine with Deezer. 

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Corry P
1 year ago
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YairkoContributor I
asked in Controllers and Music services
Can't login to the app showin Let's try that again

Hi,I can’t login to the app with my android phone and with Ipad and all I get is ‘Let’s try that again’ X2 and than ‘Try again later’. I can log in in the web on a computer to my account. That internet Wifi works just fine. What is the problem?

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1 year ago
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ACPAContributor I
asked in Controllers and Music services
multiple systems

How do you use Sonos on multiple networks?  Do you need a separate account for each network?

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1 year ago
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Barkley2Avid Contributor I
asked in Controllers and Music services
TP Link Deco XE75 Mesh not working with Sonos

My previous setup was an old Orbi mesh router hardwired to my ARC and then my entire system (9 speakers) were on the Sonosnet system. It worked really well. I recently purchased the TP Link Deco XE75 6e Mesh router. I hooked up the ARC to the main router and the arc says WM:0. However, the rest of the speakers are on wifi WM:1. When I try to disable my wifi on the other speakers it comes up with an error. Also my other speakers are not staying connected via wifi. Sometimes I have to force close my app to get the speakers to show that they are connected. I’d really like to use the Sonosnet system and get all the speakers off my wifi. Anyone have success with this TP Link Mesh system? If not, I’m thinking about returning the TP-Link. Does anyone have any recommendations for a wifi 6e mesh system? 

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1 year ago
Dogdad
DogdadHeadliner III
posted in Controllers and Music services
sonos app issues…

My house is full of Sonos..in ever room. Never had issues in 3 years. WiFi is fine. 14 total Sonos devices including Boost. Since the LAST SONOS PHONE APP UPDATE, I get this occasionally. I see several others mention the same in different groups. All my speakers are working. If you click on the “fix it “issue < it comes back and says no Sonos products found on my WiFi…really? All are playing. Close the app out..guess what??!! Shows no issues. And at times ..app still crashes…  

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buzz
1 year ago
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aleexiContributor I
asked in Controllers and Music services
Sonos Radio collections missing from the iPhone app

Hi! What happened to the Sonos Radio collections? Just a week or two ago they were still found there. Now I can only find and listen to the Sonos stations saved in my own Sonos. You can still find those collections and listen to the Sonos stations on the Sonos website: https://radio.sonos.com/collections but I do not know how to find them again from iPhone app. Please help!  

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Corry P
1 year ago
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jrhockerContributor I
asked in Controllers and Music services
Amazon Music HD - Is there a limit on recently played radio stations?

I have radio stations on Amazon Music saved as SONOS Favorites and when I play some that have not been played for a while, I get the error “Requested operation failed. Please try again.”.  Is this a SONOS issue, or is it related to my Amazon Service.  Does SONOS limit the number of recently played stations for Amazon Services or is this a credential issue with Amazon?On the SONOS Favorite that is failing, I can do a search for the radiostation in Amazon and then it will play.  However, if I try to start it from the favorite link, I get the error message.

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Stanley_4
1 year ago
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ShayEdContributor I
asked in Controllers and Music services
Suddenly Sonos App will not acknowledge Apple Music

Sonos App worked without problem allowing me to access and play Apple Music.  Suddenly the Sonos app will not display the content of Apple Music on any of my devices.  I’ve gone into my Apple account and all is as it should be there.  Help

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1 year ago
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Jezzer23Contributor I
asked in Controllers and Music services
Sonos not working with Apple Music Voice subscription

I’ve been using my old Sonos Play:1 with Apple Music for some time. I recently ‘downgraded’ the subscription to Apple Music Voice, because it’s £6/month cheaper and I didn’t need the extras provided with a full subscription. It may be a co-incidence, but since then, Sonos won’t recognise my Apple Music subscription. It keeps telling me that I need to renew my Apple Music subscription, which I don’t. I have tried signing out of Sonos and back in again, rebooting the speaker, signing out of Apple Music and back in again, disconnecting Apple Music from the Sonos app and reconnecting. Nothing seems to work. Suggestions?

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1 year ago
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donnellyson23Contributor I
asked in Controllers and Music services
Spotify issue.

Hi there,For some reason, Spotify won't play on my two Play 1 speakers after I've been using it with Sonos for some time. Playlists keep skipping songs and saying "unable to play song, connection lost". It usually starts playing after 3-5 skipped songs. The speakers are wired, and have been working for a long time. The speakers have been rebooted. Reconnected Spotify to the Sonos app. Router reboot.It seems that all other speakers (Arc, Sub, Play5 and one/sl) are working just fine.

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UKMedia
1 year ago
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KiranSamarooContributor I
asked in Controllers and Music services
Youtube Problem

When streaming music from YouTube it stops abruptly (5 to 10 seconds playback only). Other apps like Spotify work without any problems. 

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1 year ago
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Tarny1234Avid Contributor I
asked in Controllers and Music services
Songs S1 iMac 10.11 iOS S1 software download - how to find it

Old iMac, want to access Sonos on it? Any ideas how to access this legacy file? 

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Airgetlam
1 year ago
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SperlContributor I
asked in Controllers and Music services
Controller update fails on macOS Ventura 13.0

I just updated to macOS Ventura 13.0.  The next day the Sonos Controller said I had an update.  Pressing the “Update Now” button started the update process normally.After asking for my Admin credentials, I get an error saying “Sonos Update failed.  An unexpected error occurred.  Please try again.” Is anyone else seeing this?Dave Info:Sonos Controller for MacVersion: 14.14Sonos: OS S2Build: 69123100

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1 year ago
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salejanContributor I
asked in Controllers and Music services
Tried everything to troubleshoot Spotify issues

Hi all,I’ve had this issue for some time: Spotify drops music regularly, Apple Music works perfectly. Things I’ve tried:Change SonosNet Channel Run ethernet cable from router to Boost Position Sonos products as close as possible to main Boost (including another Boost). There is roughly 20-25 ft between the main Boost and the next product. All other products are about 10 ft away from each other. Reboot system Re-authorize Spotify service Move wireless devices like cordless phone away from speaker Confirm sufficient download speeds Set up a speaker in same room as main Boost to see if it improved the issue (it still skipped, though maybe not as often?)Things I cannot do:Change my wifi network channel. I use Eero, which prevents users from changing the channel manually.  Remove Eero extenders, which lets the wifi network reach the basement office. While not listed by Sonos as unsupported devices, I understand this may be an issue.Things I haven’t tried, but am skeptical:Change ethernet ca

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1 year ago
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Jazz88Contributor I
asked in Controllers and Music services
spotify outage says temp

My Sonos app won’t play Spotify. I reauthorized it. Says temporary not available. Crud!

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controlav
1 year ago
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C M MContributor II
asked in Controllers and Music services
Mac Book Pro M2 on Ventura 13.1 refused to let Sonos connect to it

Hi my newly purchased Mac Book Pro M2 running Ventura 13.1 shows this message when I try to connect to the folder containing my music “The computer “my MacBookPro” refused to let Sonos connect to it”.       I have installed the latest Sonos S2 controller.       I’ve checked the permissions on the folder.    Any suggestions would be very welcome.     Thanks

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1 year ago
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lwangerContributor I
posted in Controllers and Music services
Recommendations for NAS Storage for Sonos S2

I recently upgraded from Sonos S1 to S2. My old NAS storage doesn’t work with S2 (it’s SMB1 only.;)Does anyone have suggestions for an inexpensive NAS storage device that works with Sonos S2? Best would be something that can use a flash drive for storage.thanks,Len

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1 year ago
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DefessContributor I
asked in Controllers and Music services
Sonos app versus spotify app on Android

Hi All Is it just me or i’m I right? songs from Spotify sounds much better when I use Sonos app instead of Spotify app on my Andoid Samsung???

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1 year ago
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Greg2083Contributor I
asked in Controllers and Music services
Sound glitches when connecting pro-ject Debut Carbon turntable to sonos port using a Numark mixing table as pre-amp.

Hi all Sonos experts out there, Having read about the sonos port I thought I finally had the solution to upgrade my audio setup (a Pro-ject Debut Carbon which I connect to two active KRK rockit speakers using a 2-channel mixing table which serves as my phono pre-amp and allows me to connect with my PC for music streaming etc.) into a more user-friendly (read wife and kids friendly) set-up that allows for easy streaming of music while keeping my old gear. Connecting the sonos port I can indeed listen to my vinyl on my new sonos speakers (a sound bar and 2 ONEs), but it turns out that there are very short glitches when listening to vinyl. they only last for half a second or so, but happen every couple of minutes. It seems to be more like some issue with the wi-fi connectivity between the port and the speakers, but this doesn't happen when streaming music on my sonos speakers from my phone and my wi-fi is broadband, the port is in the same room as the router, with no blockages etc. I'm no

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1 year ago
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Marty_in_CairnsContributor I
posted in Controllers and Music services
Confused by SMB and music library problem

Hi All,Until last week I was able to access my music library from an unpowered external HDD through my TP_Link Archer VR2800 router.  I replaced the unpowered HDD with a Seagate external powered HDD, removing the reference to the existing library and tried to create the new reference.  No go.  Classic symptoms of the SMB v1 issue that is being discussed.I am running a Windows 10 laptop that has no trouble talking to the router or the Seagate HDD.  I can access/play movies/music from there.  SMB v1 is disabed on my laptop so the router must be using SMB v2.My Sonos system (3 x Ones, Play:5 and a Beam) are all upgraded to S2.  S2 has no SMB v1 capability.  This upgrade occurred a while ago (many months to a year if I recall).So everything is running SMB v2. Moreover, the library was working fine last week with the unpowered HDD.  Now I can’t add the library on the Seagate HDD and I can’t add the library reference to the old HDD.Saying it’s a simple SMB issue doesn’t feel right...what am

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bockersjv
1 year ago
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