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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,207 Topics
  • 51,713 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7207 Topics
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PixieBelleContributor I
asked in Controllers and Music services
Problems with using Apple Music on Sonos

I use Apple Music through my Sonos and used it successfully in the past. What has started happening recently is that I select apple music, then get asked to re-authorise the account, which I do and get a message stating setup is complete, when I click on done, the Sonos message states it is unable to browse music, so I click back to the main menu to select Apple music again and repeat the same process with the same result. My phone that I have the app installed on is a Samsung S20 with the Version 14.12 of the Sonos app installed. I have deleted apple music several times from Sonos and re-installed as suggested by Sonos online support team and I use apple music fine on my phone with my Samsung buds but I can’t seem to get Sonos to recognise the apple music account any longer. Has anyone else had this issue recently and does anyone have a solution?

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2 years ago
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bulldog2078Contributor I
asked in Controllers and Music services
Spotify play list skip over Sonos but if streamed over phone or laptop the same playlist does not skip

This only happens with Spotify.  Apple Music or Pandora have no issues.  When I stream the same playlist over phone or computer via Spotify there are no issues.  On the Sonos system at work when I stream Spotify playlist they also skip at work just like with my home Sonos system.  There is something with your Sonos/Spotify integration that is triggering this skipping condition or more susceptible to triggering a skip with Spotify

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ratty
2 years ago
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Another DaneContributor I
asked in Controllers and Music services
Music indexing

Hello AllOld topic I know.I used a Linksys EA6100 for years, but it now struggles with range, signal strength and signal in general falls out. I wanted to upgrade within a reasonable budget (for my use) to a router with a usb3 connection. All the music I play is stored on a SSD HDD connected directly to the router. On the Linksys, I could index the entire 400gb music in one go, no problems what so ever, but with the new routers I have tried, nothing works. Anyone know what is wrong and what to do?New router 1: TP-Link AC1750 Archer C8 v3. It instantly fails out with “HDD has lost power or the path is wrong” weirdly I can index one artis folder no problem, but several. Not a chance.New Router 2: ASUS RT-AX56U. I did as told by disabling Airtime Fairness on both 2.4 and 5 GHz but it instantly goes into the same “your HDD has lost power or path I wrong”. I then tried the Merlin firmware with a hope that could help, but no luck.Anyone knows why the old router with crappy signal can munch i

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Stanley_4
2 years ago
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JohnAlexContributor I
asked in Controllers and Music services
Unable to see playlists on my own Sonos after migrating my personal library between Ima

I upgraded to an IMac running Monterey, and I used the migration assistance to move my music library between the networked computers. I then used the ITunes export and import feature for Expertsapk to transfer all of my playlists from my old iMac to my new one.I then uploaded my new music location to my Sonos system, had it indexed, and was able to access my whole music collection. Imported playlists, however, were not included, and the system now displays "no selections are available" instead. I have kept up with all relevant discussions in the Sonos community, but nothing has changed thus far. I've updated my index, made new smart playlists, and built new playlists, but Sonos doesn't play anything.

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Ken_Griffiths
2 years ago
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timc995Prominent Collaborator I
asked in Controllers and Music services
Adding S2 connect to S1 system no longer works with APP version 11.5

I am trying to add an S2 connect to my S1 system.  I have done this before more than once.  Now, the process seems to have changed.I am running android with Sonos S1 v11.5 I also have an S2 system running on the same network I reset an S2 connect device (running OS 14.12) and wait until it starts flashing green I click “Add device” from the S1 app.  It searches, and finds my device.  As soon as I click the “set up the product” button, it presents a new screen (I am never prompted to connect the device via the play/up volume button combination): The new screen is titled “About Connect”… “This product has S2 software which isn’t compatible with your S1 system.  You can: *Review options for updating your system.  *Downgrade Connect to S1 and add it to this system  *Get the S2 app and set up a separate system with Connect.  After that there are 3 clickable options: “Review your options:”; “About downgrading to S1”; and “Cancel” About leads me to a web help page. Cancel does what you’d thi

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2 years ago
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MyronContributor II
asked in Controllers and Music services
Unable to add songs to queue error

This is a very large Sonos playlist of tracks on my NAS that I can’t seem to play any longer. It played fine for weeks before. Here are the steps I’ve tried:restarted router (twice) unplugged all Sonos components and restarted from scratch delete the NAS as a music source and re-added it smaller playlists still play fine

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Ken_Griffiths
2 years ago
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GP1Contributor I
asked in Controllers and Music services
Unable to add folder to music library (900) / Synology DSM 7.0 / Sonos S1 / MacOS

Apologies for asking a question on which there are other posts, however I am still hitting a brick wall:Synology DS418 NAS running DSM 7.1 42661 Update 3; music in a folder name “music”; under File Services - SMBv1 set as minimum with SMBv3 as maximum; NTLMv1 enabledUsing Sonos S1 (as older hardware on my system)Enabling NTLMv1 has got me passed the login/password not accepted hurdle.Now I am stuck with the ‘Unable to add folder to music library (900)’.  I think this tells me that at least Sonos has been able to address the NAS shared folder.  I have tried setting up the music library using iPad App; Mac App and Android App.  I have also tried using the IP address to no avail.  Internal Firewall is off.  I have also tried various Diskstation login accounts.Lastly I have tried alternative upper case and lower case spellings of DiskStation, Diskstation, Music, music.  Didnt make any differenceAny help much appreciated

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Ken_Griffiths
2 years ago
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MasterTrollAvid Contributor I
posted in Controllers and Music services
Sonos disabled my surround sound for update

Sonos, you may think your updates are important but don’t disable my surround sound. Not only that but the update is not successfully updating, so this causes me to have to stop what I’m doing to troubleshoot. So, you forced an update on by disabling my surround sound and then the software doesn’t actually install. Wow. Next time, my advice is don’t do it again. 

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106rallye
2 years ago
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Ready to give upContributor I
asked in Controllers and Music services
How to Add Shared Music Folder on Sonso 1 Controller (iPhone 12 Pro)?

Let me start by saying I’m old and not especially tech savvy, although I am able to get things done.  I purchased a new iMac and migrated all data. A few Playlists and some corresponding songs are missing in my Sonos library.  The Music Media folder location on Mac is:  /Macintosh HD/Users/name/Music/Music/Media. On Sonos it’s:  //IMAC/Music. I tried to use the Mac location in ADD SHARED MUSIC FOLDER, but couldn’t go on to NEXT - greyed out - only CANCEL as an option.  I’m afraid (read: old) to delete the //IMAC/Music location for fear I will still not be able to ADD new location.  Interestingly, I am able to use Sonos , even without matching folder locations. Any help and info would be great!  Just try not to use computer jargony terms.  Thanks so much!Sue

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2 years ago
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GadgetRickAvid Contributor I
asked in Controllers and Music services
Connectivity problems

Have had this problem on and off for years now. It’s gotten REALLY bad lately. Have contacted support directly and they weren’t much help. I cannot connect to SiriusXM for days now. I also can randomly connect (yes, I said connect as it mostly won’t connect) to play YouTube Music as well. I’ve shut everything down (multiple times). Everything is upgraded. Only way I can get YT Music to play is by trying to start with a different speaker to add to a group. Most won’t play at all and I find one which will (sometimes). I am convinced it has to do with your horrible WiFi implementation. Why? Because all of my speakers except for one is connected via wire. I had WiFi disconnected but it obviously tries to do something and eventually fails. When I called support they made me re-enable WiFi (even though I’m not using it). No, it didn’t help.  

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Ken_Griffiths
2 years ago
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StStephen69Contributor I
asked in Controllers and Music services
Music Library

Why can’t my SONOS see my music Library on my external hard drive.  It sees  my music on my iMac desktop??  I add it and I see it listed when I go to folders but when I click it i get a dialogue box saying that there are no selections available.

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S
2 years ago
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PrestonTContributor I
asked in Controllers and Music services
Genres in music library don't change

Hi everyone,Since many of my albums are poorly categorized by Genre, I went in and manually changed them in Windows Music Player. But when I update the music library for Sonos, anything previously uploaded keeps the original genre name, regardless of what it shows in the player. It does this even if I re-import the entire library. Any idea why this happens and what I could try?

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2 years ago
User721105
User721105Trending Lyricist I
asked in Controllers and Music services
Sonos Library not updating my NAS server (WD My book live)

Started just after the last sonos app update. Now sonos can’t update my library index.Its a weird one because my playlists with music on my server are still visible and I can play them but my entire library is missing. It also doesn’t show the path to my server as being ‘stored’Anyone any ideas what to do before phone sonos?

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Airgetlam
2 years ago
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James76GContributor I
asked in Controllers and Music services
Can no longer access music on MyBookLive NAS (Roam/S2)

I have a Roam and I use either my PC (Windows 11) or my phone (Android) to access it. I have my music on a WesternDigital MyBooklive (2TB) with the following path //mybooklive/public/music. It’s wired in to the router. For the first 9 months this all worked fine. I put the path details in the app, it indexed everything and all was good. Some months back it just stopped, saying that it can’t access the NAS. So I split the “music” folder thinking that it might be a size issue (despite only being 10,000 tracks) so that now I’ve got two locations with music. They are: //mybooklive/public/music (56gb)//mybooklive/public/roam (11gb) The Roam/S2 app can access the 11gb “roam” folder on the NAS no problem. But it can’t access the 56gn “music” folder. This suggests it isn’t an SMB issue. Following some research on here I’ve looked at everything using “MP3tag” and there were some entries that didn’t have ID3 tags, so I’ve deleted those and it all now looks good. But still it can’t access the “mu

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2 years ago
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BrinnerContributor I
posted in Controllers and Music services
Missing radio station

Krautrock world radio is suddenly missing from all providers.Always been available. Any reason for this?The station is still on air 

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2 years ago
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DaDDHeadliner I
asked in Controllers and Music services
SiriusXM browse music error

This morning the SiriusXM alarms did not work.  When trying to browse the SiriusXM Canada channels it errors out with Sorry something went wrong please try again. I can get to a channel via Recently played. diagnostic # 1121686035 

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Airgetlam
2 years ago
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Dave...Contributor I
asked in Controllers and Music services
Unable to stream anything from Absolute Radio

I have been streaming Absolute Radio for years and two days ago it stopped streaming.The error message is: “Unable to browse music - there was a problem connecting to Absolute Radio” Can anyone confirm this or is it just me? 

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D
2 years ago
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JeanneJolyContributor I
asked in Controllers and Music services
radio classique mène sur radio classique

Lorsqu’on écoute radio classique, nous sommes sur le canal de radio classique québec.On a tenté pour voir d’écouter radio classique québec et cette radio envoie bien sur radio classique quebec.Bref, qu’on choississe radio classique ou radio classique quebec, on écoute la même radio qui est radio classique quebec.Pourriez-vous résoudre ce point?

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Ken_Griffiths
2 years ago
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thegraduateContributor I
asked in Controllers and Music services
Soundcloud Link Code

I am trying to link my Soundcloud account to Sonos (since there is no appleplay feature with Soundcloud). When I go to authorize the Sonos use, i get an error message: ‘the link code you entered is not valid’ How do I get a link code and/or why am I receiving this message?

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Airgetlam
2 years ago
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mightyoakbobAvid Contributor I
posted in Controllers and Music services
Re-indexing a friend's system.

Hi,I have a friend who hasn’t been able to re-index his Sonos system for 3 to 4 years. I believe his system  is pre the S1/S2 split but did re-index in about 2018.Of course the problem is he can’t upadate because the newer Sonos/iPad control point software needs his iPad to be updated which Apple have now stopped.He can’t afford a new iPad, how can I get him past this?I have a Sonos S1 system and an up to date iPad. If I connect my iPad to his network and then update his system (I presume I could) will that then prevent his ipad being able to play music at all?Thanks for any advice.Bob. 

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controlav
2 years ago
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Jools86Contributor I
posted in Controllers and Music services
unable to browse music - Apple music on android

I have swapped to an android and Sonos refuses to recognise my Apple music account. I get an "unable to browse music and. Constant reauthorise messages". This is infuriating, SoundCloud works fine. 

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J
2 years ago
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steve tyreeContributor I
asked in Controllers and Music services
BBC Sounds

Hi I can’t find BBC sounds as a music service. Why is this, I’m in the UK

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R
2 years ago
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DGHBTrending Lyricist I
asked in Controllers and Music services
An unexpected error occurred while importing playlists

I receive this error message (“Music Library Problem”) every morning.As I have done nothing to my system, other than update the SONOS software, it can only be an issue with that update.I have several speakers dotted around the house and my music library which SONOS accesses is on my  2020 iMac, running 12.3.1 (Monterey)I read that it has been a topic for some time and there are many “try this”, “try that”.Is there a definitive fix from SONOS?Thank you

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2 years ago
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cal_in_carmel-by-the-seaContributor I
posted in Controllers and Music services
Sonos will not update my music library with new music added to my NAS

The key is setting up a well organized Folder Structure by genre, then perform a Folder and File permissions  applying inheritance on all. Linux/Unix is picky about permissions.Keep the update manageable.  For instance, I had to scale back from a single run of 45,000 songs to batch updates of 10,000 files per Update session, run back to back..My NAS is a small Xbox 2TB drive, reformatted into NTFS,  partitioned  into Music and Movies, with a total of four partitions and the last being a “blank”, free space, partition that can be used to reset the music library index.My NAS is plugged into a mesh  ASUS RT-AX58U router, which simplifies everything with their UI..

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2 years ago
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manokarthickContributor I
asked in Controllers and Music services
Custom URL not streaming from Sonos

Hi, I am trying to add the following custom URL to sonos and stream but its not working.I can play using this URL on Chrome or in VLC player.As per VLC this MPEG AAC Audio (mp4a), 44.1Khz, 32 bits per sample.Is this stream not supported?Here is the URL - https://tamil.crabdance.com:8002/4

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James L.
2 years ago
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