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Can't see Sonos speakers unless I'm on the 2.4GHz Wi-Fi???


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I have two Wi-Fi’s, one for 5GHz and one for the old 2.4GHz. They both are connected to the same LAN network, just using slightly different Wi-Fi names.

Sonos speakers are connected to the 2.4GHz network, and my phone is on the 5GHz network. This has always worked fine.

After the new update I have to connect my phone to the 2.4GHz Wi-Fi or my phone can’t see the speakers, why?

 

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8 replies

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  • Prominent Collaborator II
  • 86 replies
  • May 24, 2024

this doesnt sound right ?,  why would you have two names anyway?

my systems are all combined single name 2.4/5g networks and seem to work fine.

most likely this is another bug introduced by the newer app

 


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  • Author
  • Contributor II
  • 9 replies
  • May 24, 2024
James Truelove wrote:

why would you have two names anyway?

 

 

Simple: Some legacy systems that use 2.4Ghz are unable to handle the 2.4Ghz\5Ghz thing. I have no idea why, but it’s apparently a known issue among smarter people than me.

Anyway, several years ago I simply divided them into two networks (One name like “mrkesu wifi” and the other “mrkesu wifi (2.4ghz)”) and I connect legacy devices to the 2.4ghz network and never had any issue.

 

That is until the new app came.

 

Even devices I bought 10+ years ago are able to handle this.


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  • Prominent Collaborator II
  • 86 replies
  • May 24, 2024

i understand that,  but not sonos….,  in fact they have told me that 5g is what their products like to enable true performance for things like surround etc


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  • Author
  • Contributor II
  • 9 replies
  • May 24, 2024
James Truelove wrote:

i understand that,  but not sonos….,  in fact they have told me that 5g is what their products like to enable true performance for things like surround etc

 

According to this list, Sonos Arc only supports 2.4GHz.


jgatie
  • 27729 replies
  • May 24, 2024
James Truelove wrote:

i understand that,  but not sonos….,  in fact they have told me that 5g is what their products like to enable true performance for things like surround etc

 

Sort of true.  Surrounds/subs do use 5 GHz, but it is not standard WiFi.  The connection between a TV source and the surrounds/sub is a private, one way 5 GHz network that is necessary for the low latency connection used to sync with video.  This has nothing to do with whether you can use a 5 GHz connection from your controller device to Sonos.


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  • Author
  • Contributor II
  • 9 replies
  • May 24, 2024
jgatie wrote:
James Truelove wrote:

i understand that,  but not sonos….,  in fact they have told me that 5g is what their products like to enable true performance for things like surround etc

 

Sort of true.  Surrounds/subs do use 5 GHz, but it is not standard WiFi.  The connection between a TV source and the surrounds/sub is a private, one way 5 GHz network that is necessary for the low latency connection used to sync with video.  This has nothing to do with whether you can use a 5 GHz connection from your controller device to Sonos.

 

So you’re saying we can finally connect Arc to 5GHz? Because it didn’t work when I first got it.


jgatie
  • 27729 replies
  • May 24, 2024
mrkesu wrote:
jgatie wrote:

 

Sort of true.  Surrounds/subs do use 5 GHz, but it is not standard WiFi.  The connection between a TV source and the surrounds/sub is a private, one way 5 GHz network that is necessary for the low latency connection used to sync with video.  This has nothing to do with whether you can use a 5 GHz connection from your controller device to Sonos.

 

So you’re saying we can finally connect Arc to 5GHz? Because it didn’t work when I first got it.

 

Uhhh, no.  That’s the exact opposite of what I’m saying.  The 5 GHz radio in the Sonos soundbars/Amp is used for the private, one-way, direct connection to the surrounds/sub. 


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  • Author
  • Contributor II
  • 9 replies
  • May 24, 2024
jgatie wrote:
mrkesu wrote:
jgatie wrote:

 

Sort of true.  Surrounds/subs do use 5 GHz, but it is not standard WiFi.  The connection between a TV source and the surrounds/sub is a private, one way 5 GHz network that is necessary for the low latency connection used to sync with video.  This has nothing to do with whether you can use a 5 GHz connection from your controller device to Sonos.

 

So you’re saying we can finally connect Arc to 5GHz? Because it didn’t work when I first got it.

 

Uhhh, no.  That’s the exact opposite of what I’m saying.  The 5 GHz radio in the Sonos soundbars/Amp is used for the private, one-way, direct connection to the surrounds/sub. 

 

Oops. Sorry I thought you replied to my last message, my apologies :)

 


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