Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,508 Topics
  • 57,726 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
  • 0
  • 3
8508 Topics
P
Ptk123Contributor I
asked in Controllers and Music services
App Update 80.xx.xx - cant even get the new app to intpstall

Like 1,000s of others the new mobile app upgrade is a disaster.  Amazingly unprofessional.  That said I can’t get even back to the app working at all - forget about playlists, searching, smbv1, etc.in a naive effort to fix the app I uninstalled the app for my iOS device (iPad) and recycled my sonos ports, and double checked I wasn’t running smbv1.  Attempted to reinstall the iOS app - prompted me through the steps - I enabled Bluetooth, location tracking, and local networking but app won’t load - fails when I search for existing system ( it is there and the windows pc app found it when I installed it after the trouble with the iOS app).the iOS app states it can’t access the local network but I do have that enabled.  I can’t find existing sonos setup,or add a new device (I was just going to start over and add my ports - but I can’t do that).the ports are on the network and have ip addresses and the windows app version did find them but the iOS updated app is fubar.

880
J
7 months ago
C
CitizenB1Trending Lyricist I
asked in Controllers and Music services
why no version number in my software update section

I feel despite my update reporting I do not have the most recent version.. I could confirm this but my update section doesn’t tell me what version is running nor is there a confirmation doc that confirm was installed on my updated app. Other users are showing me a complete page I obviously don’t have. Isn’t the most recent 17.1? I only have 16.1.

732
C
7 months ago
A
Alessio CiniContributor I
asked in Controllers and Music services
app sonos

La App non riconosce il sistema Moderator Note - Translation by Google:The App does not recognize the system

60
A
7 months ago
C
casasdelContributor I
asked in Controllers and Music services
Bibliooteca

NO consigo que SONOS cargue mi biblioteca de música desde un MACHasta hoy todo estaba bien, da un error de no poder acceder a la biblioteca GRACIAS Moderator Note - Translation by Google:I can't get SONOS to load my music library from a MACUntil today everything was fine, it gives an error about not being able to access the library THANK YOU

80
C
7 months ago
S
SEB138Contributor I
asked in Controllers and Music services
can't access Sonos on mobile since last update

Hi since the last Sonos update when I access the app on my Oppo A9 2020 mobile I just get a black screen with Sonos written in white and it won't go any further and then crashes really disappointed in this after investigating heavily in the system now having second thoughts about buying an arc and the new 300Any help would be appreciated Many thanks 

410
S
7 months ago
J
Jk1309Contributor I
asked in Controllers and Music services
Deezer functionality reduced

The latest app upgrade REDUCED functionality of Deezer. I can no longer play all Top Tracks of an artist consecutively. They will only play one by one. Please can you fix this?

140
J
7 months ago
S
slash755Contributor II
asked in Controllers and Music services
Adding Music

I have 2 Play 3 speakers.How do I add a music older on my computer using MAC OS? When I try to do this it says Sonos was unable to add the folder?Also, when I try to add YouTube Music service it connects and shows up but I can’t see any playlists? It is blank.

60
S
7 months ago
J
jimbjimbContributor I
asked in Controllers and Music services
is it possible to transfer S2 app for IOS from one phone to another?

I have two iphones.. one I sorrowfully updated to the new app.  The other still has the older S2Is there anyway I can move that app to the other phone?     

231
UKMedia
7 months ago
S
stonyhillContributor I
posted in Controllers and Music services
app update made my speakers useless

app won’t play to my speakers. have reinstalled, logged out and in, etc. I can see and select and adjust volume but when i play music it says it cannot connect. I cannot use the app to play music. worst update ever. 

110
S
7 months ago
R
Richard W JoynerContributor I
asked in Controllers and Music services
Sonos Desktop Controller -- Should I Upgrade Beyond 16.1?

I recently got an alert on my Sonos desktop (Windows 11) controller that an update is available. I am currently on 16.1. Has anyone out there upgraded beyond this version on their Windows desktop, and is their experience favorable or unfavorable? Is it advisable to upgrade given the disappointment with the iOS and Android upgrades? Thanks

1414
P
7 months ago
J
J123456Avid Contributor I
posted in Controllers and Music services
Trueplay official list of up to date supported devices

Can someone tell me where to find an official up to date list of Iphones that support Trueplay that a SONOS or IOS update has not broken.Also if anyone in the community has an older iphone that trueplay still works on id appreciate it if you could comment your model and IOS version here. FWIW I used to use an iphone 7 but its no longer supported so im forced to buy a new 1. I was bidding on an iphone 12 but was told a Sonos app update broke Trueplay on this device so i backed out. I recently bought in ceiling speakers and kinda pissed of not being able to tune them :(  

3584
J
7 months ago
rosswells127
rosswells127Prodigy I
posted in Controllers and Music services
Hey Sonos, I am not happy!

Hey Sonos,Just my 2 cents worth in case you are listening…I was really exciting/optimistic for the release of the new Sonos App!I don’t need to repeat the long list of gripes/problems that I and others are having with the App.I think that you have unfortunately dropped the ball with releasing an App “update?” that is buggy and lacks quite a LOT of the functionality that was included in your “old” S2 App. You probably should have  left the old S2 App available for download until the new App is up to standard and contains a feature set that at least matches what is in your old S2 App.The lack of pre-warning from you regarding the number of missing features in the new app makes me question the level of respect you have for your existing Sonos customer base, which is concerning to me and should also be to you.I personally think that you are betting a LOT on the success of the new products being released later this year. Therefore annoying your existing customer base with releasing what I w

1865
D
7 months ago
S
StephenhamContributor I
asked in Controllers and Music services
no and/or low volume

Since updating to new Sonos app, I see all of my speakers in the app. When I select and play music, it appears as though all speakers are playing. However, I am getting no sound out of my Move, and very low volume, that cannot be adjusted, out of my Roam And Sonos 1 speakers. I can select and de-select each of the speakers, but it makes no difference. Same result. 

201
M
7 months ago
H
Hughie GreenContributor I
asked in Controllers and Music services
error 913

I have encountered the 913 nightmare update, and the following worked for me..W11 laptop - PLAY 1 stereo pairS2 APP Will not recognise any drive or storage other than that which is on “C” and in MUSIC folder.All shares and permissions have to be given for APP to read etc.Save your mp3s all in “C” Music and grant all permissions.  Then add as to Music library as usual            It has worked for meLike so many others I cursed the recent update that removed my library share settings  (913 nightmare).Good luck with this.

1400
H
7 months ago
R
rikkifContributor I
asked in Controllers and Music services
sonos wont play

Cannot get Sonos to play with new updateit did initially 

20
R
7 months ago
B
ballweinContributor I
asked in Controllers and Music services
products disppeared from app

Our Sonos products are connected and work through the tv, but we can’t see them in the app. 

70
B
7 months ago
A
anne vamplewContributor I
asked in Controllers and Music services
Albums not playing

Hi,I have the new app through IOS. I can’t play any albums. It just shows error. Can anyone help please?

181
phillydog
7 months ago
S
SDM31Contributor I
asked in Controllers and Music services
Probleme enregistrement ERA 300

Depuis 2 jours je n’arrive pas à connecter mes enceintes ERA 300 , j’ai deja ma beam 2 connectée mon sub mais les 2 era impossible.je n’ai pas e probleme de wi fi ou de réseau j’ai essayé sur les 2 réseaux je suis perdu  impossible d’enregister   c’est nul nul et nul  Moderator edit:Google Translate-For 2 days I have not been able to connect my ERA 300 speakers, I already have my beam 2 connected to my sub but the 2 era impossible.I don't have a Wi-Fi or network problem. I tried both networks. I'm lost. unable to record it's rubbish, rubbish and rubbish

553
C
7 months ago
G
George ParrTrending Lyricist I
posted in Controllers and Music services
New app

Let's see if I can explain to management: I just want to play music on two speakers.All I need is a Toyota Corolla to go to the cleaners and pick up my laundry, and you are trying to give me an F35 vertical-takeoff fighter jet (armed with tactical nuclear weapons) to do that. So sure, if I learn to fly the darned thing I can use it to go get my laundry, but all I really need is a Toyota Corolla. Besides, you cannot actually give me the fighter jet, because that is an incredibly complex piece of machinery and you just can not get it right.I suspect that 90% of Sonos users are like me.So, what would a sensible company do?They would issue two apps: "Sonos Basic" and "Sonos Advanced". The first app (the Toyota Corolla) would be a simple, solid, bug-free workhorse for users like me. The second app (the F35) would have all the bells and whistle (and bugs) of the world, and would be designed for users with far more complex Sonos systems than the average Joe.And then users would chose which ap

29811
I
7 months ago
C
CkeeterContributor I
asked in Controllers and Music services
lost multi zone with new app

Since the new app download, I lost the ability to play different sources in different rooms. It’s all speakers, one source… before update I could play roam in garage with Sirius xm, move in back yard playing Spotify and beam playing movie in den

140
C
7 months ago
L
LucbriContributor I
posted in Controllers and Music services
radio france

Impossible d'écouter radio france avec la nouvelle application Sonos sur un Sonos one, me redemande sans cesse de me déconnecter et de me connecter,  quelqu'un(e) sait il(elle) faire?Merci Moderator edit:Google Translate- Impossible to listen to Radio France with the new Sonos application on a Sonos one, keeps asking me to disconnect and connect, does anyone know how to do this?THANKS 

420
L
7 months ago
F
FILIBAOContributor II
asked in Controllers and Music services
Trueplay does’t work on the new app

The app stucks on trueplay re-optimization, i moved my components and i need to re-optimize the system 

1302
F
7 months ago
G
GsantiagoContributor I
asked in Controllers and Music services
Radio

After Sonos app update, radio stations are not working : Sonos radio, Tune In.

271
A
7 months ago
S
Seth1967Contributor I
asked in Controllers and Music services
The new app - it’s terrible!

What were you thinking #sonos for releasing that aabsolute abolishment of an app in its current state?? Give me the old app back while you complete your work. Someone should be fired for certain. What idiots! Who made the decision to release that thing? It’s useless for me and many others from the comments I’m seeing. I can’t build a queue? Are you kidding me?  The design seems to be okay so far. It’s much slower. Buggy. Couldn’t connect my mom’s system properly after updating the app. Very disappointed. I hope your approach to hardware design is MUCH different! 

262
S
7 months ago
Bumper
Bumper
asked in Controllers and Music services
Sonos App v 80.00.08 Released

Look out, an update to the new app just dropped. Anyone update yet?If you don’t want this turn off auto updates ASAPIf you are feeling brave or self loathing, update and let us know how good or bad  it is🤣As is typical there are no Release Notes yet. 

202331
S
7 months ago
Terms & ConditionsCookie settings