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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,124 Topics
  • 55,596 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8124 Topics
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HansendenmarkContributor I
posted in Controllers and Music services
New App grey icons

 

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Flattliner
6 months ago
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Kjellvang0635Contributor I
asked in Controllers and Music services
personal list on phone on sonos

I have a music library in my phone Pixel 7 which i would like to hear via sonos without using youtube (premium). Is it a way?

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6 months ago
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MrWhite22
asked in Controllers and Music services
How can you remove such basic features?

Having (unfortunately) just upgraded to the latest controller, I am really frustrated and annoyed with this version.  There is absolutely no ability to add, remove, edit a queue.  This is fine for listening to a playlist or album, but what if you want to add an extra song - you can’t. What if you want to “create” a playlist with friend/family by adding tracks one at a time (which I do regularly) - you can’t. Re-order - you can’t.Made a mistake and want to remove a track - you can’t How can I downgrade to the previous and superior verision? I can’t believe Sonos thinks it’s acceptable to provide an inferior controller and market this as a new and upgraded controller.  I have spent thousands of pounds over the years on Sonos products and now I found that the most used features for me have been removed.

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6 months ago
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ClemscotTrending Lyricist I
asked in Controllers and Music services
NAPSTER ISSUE: 'Unable to connect to Napster' and 'No selections are available'

I create Sonos Playlists with songs from Napster. When I play the playlist I will get an "Unable to Play...lost connection to Napster" message for some songs in the playlist. I will go into the Playlist and see that about 12-15 songs have a black icon next to them (no record cover graphic) and these are the songs that will not play. I have to go and redownload every one of these songs back into the playlist and remove the "bad" song with the black disc icon. It is exactly the same whether I’m on the Sonos (2) Desktop Controller or the Sonos (2) Mobile App. I now have about 500 songs that need to be deleted and reloaded. On top of that, when I search (Napster) for artists/albums/songs, I am now finding that huge numbers of them come up with ‘No selections are available’. Napster is now practically unusable - as is my Sonos system. I have tried: 1) deleting and reloading my Napster Account - no change. 2) Turning off my router for 2 minutes - no change. I am not the first person to post

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6 months ago
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banooContributor I
posted in Controllers and Music services
sonos: please add back the alarm function & timer to turn a particular station off ( the 3 dots have disappeared!)

sonos: please add back the alarm function & timer to turn a particular station off ( the 3 dots have disappeared!)

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6 months ago
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AdemobileContributor I
posted in Controllers and Music services
Unable to add Rayo as a connected service

Since the update to the app I am unable to add Rayo back. I just keep getting Something went wrong when trying to add the service. I have been able to add others without issue.

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6 months ago
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ChebheffContributor I
posted in Controllers and Music services
Latest Sonos App OS S2 Build 80.00.02

I recently upgraded to the Sonos latest app version. Is anyone also experiencing a worse performing app user experience? Is the user experience better than the older version in terms of navigation?I find the app slow and less reliable at the moment. The timer is also missing for auto-switch off.

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6 months ago
Josefinberlin
JosefinberlinContributor I
posted in Controllers and Music services
Neue App - keine Inhaltsdienste Terror 401

In der neuen Sonos App sind keine Dienste mehr vorhanden.Inhaltsdienste lassen sich nicht verwalten.Fehler 401 Wo finde ich eine Lösung?  Moderator edit:Google Translate- There are no more services in the new Sonos app. Content services cannot be managed. Error 401Where can I find a solution?

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6 months ago
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Martino_chContributor I
posted in Controllers and Music services
Really?

Realy? Thats what we have from Kids generation Z today. I open Sonos app, use it, oh no cant use. This in 5 secounds, i ask Sonos Team, you check your update or you think only thats must work, i think last. TEST IT BEFORE YOU "improve" something that was ultimately lost 100% meesed up. Up until now, Sonos has always been TOP, now i give you the title "FLOP of the year 2024".Please fix it immedetly! Go back to TOP!

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6 months ago
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Pit8605Contributor I
posted in Controllers and Music services
Alarm timer lost with new update

Why was I so silly to update. Can I und it and go back to old version?

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6 months ago
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Michael-BGLContributor I
asked in Controllers and Music services
Sonos App - Radio Station logo is missing when playing myTuner channels

Hello ,I have the following problem,Under “My Sonos” I see the station logo of my live stream channel.But at the bottom, where my system that is currently playing the channel is displayed, I no longer have the station logo.There is only a note symbol with a gray background.I use a FritzBox Cable 6690 as an Internet router.Now comes the strange thing: I restart the Fritzbox and I see the station logo again until my cell phone disconnects from my WiFi network again.When you reconnect, the logo is missing again.I've already reset the box and the app.Does anyone else have an idea as to what this could be?greetingMichael

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6 months ago
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Radoslav KostovContributor I
posted in Controllers and Music services
Signing in problems with the new Sonos app on Android phone

Hello!I have problems with the signing in my Sonos account with the new Sonos app.I'm using it on both iOS and Android. With the first - no problems, but I can't login with my Android phone.It redirects me to the website, I'm typing my details, but somehow can't login. There's no error message, nothing. Very strange.I've reseted the app at least four times with no success.Any suggestions? Thanks in advance!Radoslav 

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6 months ago
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MaangeenContributor I
posted in Controllers and Music services
new S2 app cannot set wake up alarm

In the old S2 app I set wake up “alarm” by playing a certain radio channel. In the updated version of the app, I cannot change or remove the settings that I did before the update, so annoying to get a new app with less functionality. Any advice to resolve this?

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6 months ago
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AxelmanContributor I
posted in Controllers and Music services
Sonosnet in new app

SonosNet setup seems to be removed in the new app

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6 months ago
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Heavy BalloonContributor I
posted in Controllers and Music services
i used to recommend this product to friends

The app update is unacceptable

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6 months ago
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unahppyownerEnthusiast II
posted in Controllers and Music services
Sonos Gives GIANT middle finger to customers! Sonos responds to Verge says new APP took courage

Here is a link to the article: https://www.theverge.com/2024/5/9/24152675/sonos-new-app-bad-reviews-response-statement IT TOOK COURAGE TO RUIN OUR EQUIPMENT!!! Sonos can respond to Verge, but not to its customers on here? REALLY????

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6 months ago
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Tzimmy75Contributor II
asked in Controllers and Music services
Setup unsuccessful. Unable to register Sonos 5’s and Roam

Recently installed a new modem/router. Updated Sonos app to the most recent version. Did a factory reset on my Gen 5’s and Roam. Everything goes well for the addition of the Sonos components to my new wifi network until the very end when it indicates that neither the Gen 5’s or Roam could not be registered to my account. I have a Sonos Port hardwired with an  Ethernet cable into the modem/router. Other device connections were successful. These included 2 Apple TV’s, iPads, iPhones, audio visual receiver and wireless printer. The only failures were the Sonos speakers.

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6 months ago
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RJC1217Contributor I
posted in Controllers and Music services
New Sonos App playlist. Can no longer remove songs

On the old app, you swiped and it gave you the option to remove song from your Sonos playlist (actual Sonos playlist that uses songs from your streaming sources). You can no longer swipe. If you hit the 3 buttons, it lets you “remove from your music,” but doesn’t remove from your playlist. 

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6 months ago
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RockjockyContributor I
posted in Controllers and Music services
Sonos s2 app won't load

The Sonos app just installed an update and now, when I start the app I just get a black screen with the Sonos text. The app never gets beyond that.My ow is android. I installed s1 but it only gives me the option to upgrade to s2.The desktop app still works but wants to update, which I'm reluctant to do until the mobile app works. Anyone have any suggestions

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6 months ago
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RH357Contributor I
posted in Controllers and Music services
New iPhone app and not MUTE feature? Or Battery charge Percentage?

With the new iPhone app:-how does one control MUTE? I cannot find it anywhere. -Where did the charge level go for each unit? It used to show what percentage charged they were but now nothing? Not being able to MUTE is maddening! Anyone know how? Thank you! 

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6 months ago
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TheRamblinManRenowned Enthusiast I
posted in Controllers and Music services
A way for iphone users to go back to old app? I found solutions for andoid.

Like many, I don’t like the new Sonos app.  I’ve updated the iPhone that I use the most and I am miserable.  I saw a thread response where one could download the old app for android. Does anyone know of something similar for the iPhone?  Thank you.

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6 months ago
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Sgp772Contributor I
asked in Controllers and Music services
missing everything

Your new app that's better than ever, as described by Sonos, has eliminated all podcasts, favorites, carefully constructed playlists, music libraries, essentially all that the user wanted. Get rid of the autistic programmer you've hired and hire a real programmer.

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6 months ago
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Jason_54Trending Lyricist I
posted in Controllers and Music services
Why are we alpha testing your app that removed most essential functions?

Started to put my daughter to bed and the last part of our routine is her picking a few stories and some music to fall asleep to.  Guess what?  My app updated and the “improved” “courageous” app apparently never even underwent alpha testing.  It lost nearly every basic function this system is supposed to have.  You can no longer use your own music, add multiple items to a queue, edit a queue, or do any of the most essential functions a speaker app is supposed to have.  Is courage synonymous with failing to understand what your users are looking for?  Is to bold to destroy the brand image as a high fidelity music listening experience?    I have thousands of dollars of speaker equipment that is now useless until your engineers take months to restore these basic functions?  Give us back the functioning version that existed earlier while you figure out these updates  If you have to make an S2/update split like you did for the previous version, but please fix this so I can get my screaming

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6 months ago
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The Music DogAvid Contributor I
asked in Controllers and Music services
New App will not allow me to add the Classical Archives service

I am an android user and received the new app today. None of my music services had any of my files or playlists. I managed to get them fixed except for Classical Music Archives. When I try to add it, I get a screen stating, “something went wrong.” Any suggestions on what to try? Thank you.  

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6 months ago
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DaniA2283Contributor I
asked in Controllers and Music services
No products found

We have a beam and 2 of the one speakers and just bought a sub. Went to connect the sub and some how now the other products we had set up have disappeared on the app, and then the sub disappeared after it was already connected. I feel like the longer I spend on trying to figure this out, the more I messed it up. I don’t know how to fix this 

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6 months ago
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