The volume is near impossible to control in the app. I move the sliders and they snap back to where they were before. It takes multiple attempts to get the volume to change and then it does reach the desired level or snaps to some other level. FRUSTRATING!
My children have refused to update to the new app or those that have avoid it by playing music directly from Spotify.
It may be that your controller is having trouble making a constant connection to your speakers. Try unplugging all Sonos devices from power, then reboot your router. Wait a couple of minutes, then plug back in your Sonos devices. Again, wait a couple of minutes before testing. You can also tap to either side of the slider for smaller adjustments.
If you’re still having trouble, submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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