Controllers and Music services

Hi everyone, I just bought a new Beam Gen.2 for our home. When I was going to set it up the app managed to delete the sound system with rooms that I had already had for many years. I have tried to log out and also find it on the wifi it has always been on without success. Any suggestions on how I can get this solved?Also when setting up the new Beam it is stuck in the app when trying to connect to the Wifi and it comes a message that it was set up but might not show in my sound system, and I would have to plug out the cord and it should work. I have tried to factory reset and it didnt work. I have also restarted the router mesh system I have. All the Sonos speakers are connected wireless. Also in the last months it is a lot harder to connect to speakers on Spotify and only way is through airplay. Is there something I need to do to make it as easy as it used to be?Thanks for your input. :-)

I lost the national radio stations Radio France, especially France Inter. it is a major problem to me and I cant to sell back the system if I cannot recover.I can get France Inter in Chinese but I am French!It is really a basic to be able to listen to the radio!

Recently updated iPad to iOS 18 now although Global Player is showing on Music Services it will not play any music. In addition can’t add the new Rayo App it just tells me that I am not connected to the internet. I know the system is works as I can play music from Spotify and from BBC Sounds.

When I open the Sonos app, I am getting an error message that says “unable to load Content”. How do I fix this?

Interesting issue. Since the new app cant add music library from hdd attached to an asus router whilst using the android app.I keep getting permission denied messages (possibly because sonos seems to insist you type all details in and won't accept pasting) or it accepts the shared path and login id /password but then just hangs on the add share screen.The shared path is //router name/MusicUnder Music there are subfolders for each band.If I select one band and add it, hey presto that bands albums/tracks are all added and play fine.However if the band name has a space in the name  the add option hangs and nothing is addede.g. //router name/Music/Led ZeppelinIt therefore appoears that Sonos cannot cope with the subfolders having a space in the name at that level and that is stopping the addition of the whole library.If I try and add the library from a PC using the windows app I get a message that the location of the share has move

That’s it I give up. Never ever using the Sonos app again. It was never very good. Now it’s rubbish. Goodbye Sonos app.had to happen otherwise I would go completely mad. So I can’t stand its terrible frustrating lack of performance any more

Ive been comparing Apple Lossless via Apple TV and my Sonos s15 connect.  I’ve used hdmi and a hdmi splitter to my Apple TV and use the digital out of Sonos connect to my integrated amp.  Why does the Apple TV sound so much better if both capable of doing 24 bit 48khz?  Cymbals, drums , voices are so much better thru Apple TV.  Besides being a tad louder thru sonos connect, it clearly does not sound as good.  I’m getting lossless supposedly on both when on Apple TV and shows on phone when using Sonos app.  My unit was produced after 8/17 so can handle Apple Lossless confirmed by Sonos rep. 3 people listeners and picked Apple TV  over 90% of timeany advise??

I’ve seen quite a few comments from fellow Sonos users having this issue where Napster is the primary streaming service on their Sonos and it no longer works, but I’ve not seen any suggestions to resolve this from Sonos on the forum.   This is the error message below that I’m getting. Since the large update on Sonos the app has been pretty dire.  

Hi, I’ve updated to S2 controller on my iPhone and cant find my music? It won’t let me download S1 please help 

We were told app updates were coming every two weeks. Well, it’s been over two weeks since the last one and nothing.Does anyone know what’s going on?

After finally biting the bullet and updating all my Sonos apps, I’m having issues accessing my MyCloud NAS drive which I use to host my music library.WIndows desktop app and web version can access and play music from NAS, all be it that Windows desktop shows album art but web version doesn't.Android app seems to recognise music library but says something went wrong when trying to find or play anything.IOS app doesn’t even recognise music library at all.Path to music library is same on all apps.Andy ideas what’s going on?   

Stations like Classic FM - both their own service and TuneIn - and Absolute radio not working (again). There's no helpful error on in the app just silence. Others like BBC ok.

Missing TV Button under your sources in new app when switching between TV hdmi sound input and music? Have asked this before does nobody know, must be a software fault, this on new black amp and all latest updates on ios and android.

My Sonos app is no longer displaying any of my sonos products. Can someone tell me how to get them back? When I search for new product via the app they are not recognised. They were previously recognised on the app.

Can someone help- 🙏 if I’m listening to a playlist in my home theatre room and switch source to TV i can’t find a way to revert back to my previous play list- it’s gone  was previously able to do this before the new app launch but can’t do this now is this a problem with my system set up or an issue with the new app it’s driving me totally nuts 

My Spotify playlist and history are not importing into Sonos in a new location

Hello,Since the app upgrade I can no longer access my library on an external hard drive connected to a USB port in my router because the latter is SAMBA v1. The router is my internet provider’s and they do not want to upgrade it. So I plan to buy a NAS server and consider Qnap TS133, mainly for budget reasons. Anyone has success reading music on Sonos with this NAS? I am asking because I read that the Qnap requires their proprietary music app QMusic that Sonos cannot access (I guess) and also that the speakers have to be wired for reading music from this NAS whereas mine are all wifi. Thanks in advance. 

Is Tunein Pro (onetime charge) service available on Sonos? I have Tunein Premium account , but still get ads and commercials . Tunein Pro removes ads. 

So when is Sonos going to scrap this awful new app, go back to the old one, and start over and trying to create a good app for once?

When I want to switch from my phone to using my Sonos system to listen to a Libby audiobook, how can I start it where I left off in the Lobby app? Currently it resumes somewhere much earlier in the book, maybe where it was last played in Libby. I'm on an Android phone. So, an answer I saw to a similar question using AirPlay won't work for me

When I click on the Apple section of Sonos app, and select my profile, all I see are the trap and rap songs of my son Leo.    Regards     Tom

Please tell me when Sonos is going to fix all the issues we have with the new app. I am seriously thinking about changing the system…

Hey y’all,Obviously we all know there’s been tons of issues with music libraries. After mine wouldn’t add due to the 913 error, I was able to use the NAS workaround to get access to it. However, Sonos deletes my music library every week or two and I have to re-add it.Anyone have a workaround to prevent that from happening? Or do we just have to keep waiting on Sonos for a potential fix?Thanks so much!

It used to be that I’d load up a queue and play until I got a song I liked and then start station off it and use that to explore new music. But then if I bagged the station I could come back to queue and try again. With the new app when I come back the queue doesn’t appear, making this process more difficult to start over. I have Apple Music and I believe it used to work this way before. Am I missing something or has this feature been improved out or part of the new apps troubleshooting?  Thanks in advance. 

Sonos speakers are great, but everything about the apps is garbage, and gets worse with each update.Almost everyday, Sonos “forgets” where my library is. I have to go into settings and add the folder again, even though it is already there. Sometimes, I can just start playing something I played recently through the app, even though it says there’s no music library!On the mobile app, when I search an artist, it can’t find the song files I have stored locally on my phone! I’ve checked permissions, I’ve updated… everything. For a while, I could fix this by toggling between new and classic search and now that doesn’t even work. This system is way too expensive for such * software.If I find a better app that can work with these speakers I will absolutely never use Sonos apps again. *Moderator Note: Modified in accordance with the