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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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jtkeepEnthusiast II
asked in Controllers and Music services
Nas smbv1 or Apple afp protocol

Sonos after May update not allowing SMBv1 only SMBv2-3how about Apple AFP protocol on a nas?

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JJAJ2024Contributor I
asked in Controllers and Music services
App Update and iTunes

Mortified to discover that it is no longer possible to play tracks stored on the PC in the iTunes Library over the SONOS system. We were planning to upgrade our SONOS speakers and Sub. Now researching alternate manufacturer. So sad that we have reached this state of affairs.

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BurtDContributor II
asked in Controllers and Music services
Missing content on new version of Sonos app

I am using my Sonos Beam. It looks like a new  version of the Sonos app was automatically downloaded to my phone last night(it's now black instead of gold). In the new version, the app does not seem to be finding "Recently Played" or other things like playlists that I have set up on Sonos. If you look at the screenshot below, you can see gray squares and lines where it looks like content is supposed to be but apparently is not getting pulled in. Seems like I need to connect something, but not sure what.I am still able to get to Amazon Music and my Amazon Music playlists, but I cannot see the playlists I created on Sonos itself (on the old app there was a star that I could click for that). I know there is currently an issue with Amazon Music, but I don’t seem to be having any problem getting to Amazon Music.Any tips would be appreciated. Thanks in advance!Cheers,Burt 

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InsomniaScreenContributor I
asked in Controllers and Music services
youtube music playlists

I have very limited functionality using my main music service- YouTube Music. I’m no longer able to create or edit playlists. I can only add songs to Sonos favorites. I’m honestly very frustrated.

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DrewMContributor III
asked in Controllers and Music services
Unable to download MacOS update without going to Sonos.com

This was always an issue when I was downloading new versions of the Mac Desktop controllers.Every. Single. Time.  I received the attached error message when trying to download the new desktop controller.  The “fix” from Sonos engineers was to go to the site and download it there.Glad they’re on the case.  Moderator Note: Modified in accordance with the Community Code of Conduct.

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clinamerContributor I
posted in Controllers and Music services
Imagenes álbum no visible en app android

Las imágenes del álbum en reproducción no se visualizan en la App pero si en Windows  Moderator Edit: Google Translate- The images of the album being played are not displayed in the App but are displayed in Windows

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Corry P
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EastwayAvid Contributor I
asked in Controllers and Music services
7-17-24 Mac Controller Update: Music Library Gone

Just updated my Mac controller to V16.3Music Library, which had been working is now empty. 

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ELP172Contributor I
asked in Controllers and Music services
I cant use VPN on my phone, 

what sonos is doing is that they want your location, and it does not matter to them.Sonos is a speaker and local access from my phone to the speaker is all that’s needed to stream .This is an inconvenience. I use VPN as a form of protection . I pay for my subscriptions and sonos is just a casting service. Sonos is getting more and more intrusive for a speaker company . 

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CacheCoherenceTrending Lyricist I
asked in Controllers and Music services
New Sonos app: Where are my custom radio stations?

Prior to updating the app, I had a number of custom streaming radio stations whose URLs I had painstakingly curated using the (old) TuneIn service.After updating the app, where are they? Gone!Does the new app have the ability to configure streaming radio by URL? Nah, I didn’t think so. 

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Steve251Avid Contributor III
asked in Controllers and Music services
Sonos desktop app Apple needs reauthorising

I tend to use the Sonos Windows desktop app as I work from home and it is easy for me to pause the music although I now sometimes use the voice command but does not work well when music is at a high volume. However, I seem to be having trouble re-authorising the Apple app.A week ago my Sonos desktop app asked to be re-authorised.My new shiny Sonos IOS app continued to work okay but I re-authorised it anyway Took about 3 attempts before I could play  using the desktop app. Now not even a week later the destkop app is aksing to be re-authorised again.I have done it again but it still wont play. In between it has been working okay and my IOS app still works on Apple music Thoughts?

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talizTrending Lyricist I
asked in Controllers and Music services
How do you set up queues in the new sonos app.

Hi How do I create a song queue in the new sonos app?  Am I doing something wrong .  I used to pass the phone around at gatherings and everyone used to add songs to the queue.   Or I’d find an artist and play the top tracks list.   Have both of these features vanished, these were my main ways of listening , or am I doing something wrong? If these features have vanished is there any work around or third party controllers so I don’t have to use the sonos app?

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Mick rowContributor II
asked in Controllers and Music services
clear in the queue

I want to clear the queue on my now playing screen, but it does not give you the option to clear ?I have tried calling Sonos but unable to get throughPlus since the new update, I’ve had nothing but troubleand you can never get through to Sonos when you want to speak to somebody I’ve had my system for many years now, I’m getting to the stage I’m actually fed up with  the system as it doesn’t work right They need to get their act together you pay all this money for speakers  and  you have all this trouble 😡 

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Sam_hhTrending Lyricist I
asked in Controllers and Music services
RadioPlayer App not working since Update 80.04.04

Since the update to version 80.04.04, the RadioPlayer no longer works. "An error has occurred with Radioplay, please try again later." It is currently not possible to listen to the local radio station via Sonos. Please urgently request a bugfix.System iOS App.Best regards Sandra

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NollindProminent Collaborator I
posted in Controllers and Music services
Feedback on Actual Usage of New Sonos App

Just installed the iPad version. Definitely do not like the app compared to the old one.The new app feels way more busier, due to everything being thrown at you at once (which was their design intention). I’m not saying this approach can’t work though. I’m just saying that the way they designed it, it doesn’t feel right.In terms of the look and feel, it feels less stylish to me and more cheap. Like it feels like I’m using the Amazon Alexa app (which I hate). The album covers are smaller and not as pronounced, compared to the previous apps recents area.And the Now Playing screen on the iPad?! Like WTF? Why is there a gap around it showing the interface area behind it (ie Home area)? Why isn’t it full screen (and without rounded corners)? Makes zero design sense, as it’s super distracting, only adding to the busy feeling of the screen. Also see no option to make the app dark instead of light.All said and done, this just makes me want to not use the app at all, unless there are substantia

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RichP319Contributor I
asked in Controllers and Music services
iOS/iPadOS 18 Public beta - Airplay Atmos

Hi, I’ve installed iPadOS 18 public beta and have tried to play atmos music via airplay2 to my Era 300 but it’s only playing stereo. Does Sonos need to perform an update to enable Airplay Atmos, or is this an Apple restriction?Thanks,Richard

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stein067Enthusiast I
asked in Controllers and Music services
Sonos New App Response?

Has anyone heard anything at all one way or another from Sonos about the new app: defending it, giving updates on return of missing features to new app, possibility of rolling back to old app, full apology, etc.?  I have not seen or heard anything myself other than their own backslapping on social media sites and on the top of their own website.  I kind of feel like they just don't care about us existing customers and hope that this whole new app total failure "expletive"-storm blows over.  I, for one, feel so let down by their "just don't care” attitude toward their customers that it would be hard for them to recover my loyalty and trust.  Some of the missing features, like playlist and queue management and the playing of my local NAS-stored music, are absolute show stoppers for me and will drive me to quickly find an alternative to Sonos for my hard-earned sound system buying dollars.

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MochingTrending Lyricist I
asked in Controllers and Music services
Sonos products not found after switching wifi providers

I’ve just switched providers today, with new equipment etc and the Sonos app is supposed to still see my system and ask about the network, but it continues to say No products found

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ralsinclairContributor I
asked in Controllers and Music services
strange things happening after the recent major update

Since the last major update I have had trouble changing stations. (Among other things) The last time I was listening to Kiss FM. I opened the app and selected Riviera radio. It is playing Kiss FM yet it says it’s playing Riviera Radio! See screenshot below.  This is getting very frustrating. I am using an iPad with iOS 17.5.1 with a Sonos Arc, sub woofer and 2 Play 1 speakers.  Regards. 

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lithdocTrending Lyricist I
posted in Controllers and Music services
YouTube Music playlist problem - only 100 songs?

I have a 17 device setup and have extensive 300+ song playlists on YouTube Music.They're leftover from the days when Google Play Music worked flawlessly with direct casting to Sonos, pre lawsuit days.Until recently everything worked fine, but today I noticed that the playlists are limited to top 100 songs, the rest do not show up!I deleted the service, reauthorized it, only to run into the same issue.Any advice of how to fix this?

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Alonzo Mosley
Alonzo MosleyHeadliner I
asked in Controllers and Music services
Playlists in New App

So I see lots of “old” (i.e., several weeks old) threads on missing playlists and no resolution.System forced update yesterday, finally, and yes my playlists are all gone.Are they gone gone? Like, the actual list will never be found? Because I have lots of playlists and, of course, had no way to back them up.

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billqContributor II
asked in Controllers and Music services
When is the new app going to work?

[Edit - I meant to say “ever going to work”]It’s been several months now and basic functionality, like the volume control, still don’t work. I don’t know why I’m bothering to explain, since 1) everyone who uses the app knows this, and 2) Sonos apparently doesn’t read this forum, but:it’s now completely random whether the volume controls will take effect it takes 5-60 seconds to decide it often applies the change to some but not all rooms the room volume sliders bounce aroundAnd even starting a stream is a random process - the app thinks for a while and then, maybe you get what you wanted, maybe nothing happens. I was at a dinner party on Saturday, everyone has multi-room Sonos, and everyone is having nothing but trouble with the new app. I’m only highlighting one basic feature that doesn’t work. There are more. This is really inexcusable that it’s been months and nothing has changed. I guess the entire dev team is working on headphones?

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Willson0sContributor I
asked in Controllers and Music services
how can you set all speakers to the same volume number?

HelloHow can you set the speakers to the same volume number?I have ten speakers which by the end of the day will be on significantly different volume values as people listen to different music in different zones at different volumes, as is expected.Problem is I subsequently want to play music on multiple zones, but I don’t want the speakers to be at significantly different volume levels. In the old app you could ‘zero’ the volumes by adjusting the slider down to zero. Then all the speakers would increment back up in volume together.  I appreciate that different models of speakers might have different volumes even if they’re on the same number, but I’m talking about equalising large differences in volume here, rather than arguing how exact they need to be.  Is there a way to equalise volume in the new app? I don’t think it’s asking for much, for such functionality, from a product specifically designed to serve music across multiple speakers.  Thanks

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Tom N.Contributor I
posted in Controllers and Music services
Rollback the app, please

I literally can’t use my Sonos system now without drops and stutters. I see several convos talking about this, asking for a rollback. Seems to be some advice on how to do it manually, but others saying it won’t work.If anyone has managed to do it, please post here?

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KiWi2106Avid Contributor I
asked in Controllers and Music services
Sonos Radio HD stations: No more station identification

Hey,is it just me or are the station identifications on Sonos Radio HD channels gone? What I mean is this: “You are listening to Mellow Morning/Cocktail Hour”, “Dreamy and dark, Sunset Fuzz, only on Sonos” or “You are tuned in to Hit List”. I kind of liked this and I was wondering if this is yet another issue brought about by the release of the new app?  

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POG2023Avid Contributor I
asked in Controllers and Music services
Latest App Update

Just updated the app to the latest release and entire controller is now Blank.No services - nothing. What has to be done to make this usable again?

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Corry P
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