Controllers and Music services

Currently with the imminent release of IOS 18 apple has made available the possibility of listening to the dolby atmos format via AirPlay 2 pre for third-party manufacturers.

Just what the title says. The names of my Apple Music playlists are just blanks, just white space. This is true on my iPhone, my iPad, my desktop controller (Windows) and my Apple Fire tablet. All are S1; don’t get me started on how Sonos has abandoned users of S1.This seems to be a system problem and not a matter of deleting-then-adding my Apple Music service, which I’ve already done. Do any other users see this? Is Sonos aware and are they addressing it?

When e.g. sonos radio is played, or music from Idagio is played from my Android tablet, I cannot overtake it from my iPad, even after stopping the music on Android. Message shown is “playback has started from another device". Also, Android insists it is playing after it has been stopped, either on the Android app or using the touch button on the Sonos device.The Android tablet needs to be restarted to solve this. Force closing the app does not help.I have 3 Play5s, one LR pair and a single in another room. 

Hi I am a Mac user with an iTunes library that I am trying to add to the new app, I have followed the guide setting up the folder as a network share etc… it seems to start the process saying updating music library then it stops with the following see screenshot. Before anyone asks the music folder is on the internal SSD drive  

AGAIN!When im listening music on Spotify through WiFi, i can’t control volume using IPhone buttons. Same thing happened few months back, on both of my speakers (Move and Roam).When i want to turn the volume up (using buttons) suddenly the volume bar pops out and i have to slide it left or right to adjust my volume. It’s the only way to control it.To sum up. If im playing the music on wifi mode and want to change the volume (and my iPhone is laying on the table, blocked), instead of just clicking the buttons, i have to pick it up, unlock, open Spotify, THEN click the buttons on the side, THEN the volume bar pops up and i can change it by sliding left or right… Is this a joke? 

I have Sonos Five. It plays Sonos radio fine but when I play Apple Music it stops or skips. It started a couple months ago and the last few weeks it has gotten worse. Now the apple music will stop playing after a few minutes but if I switch it to Sonos radio it will play just fine with no stops or skip.  

HiI have a Sonos Connect S1 and I would like to see my Upnp server or access to the file.I have a netgear Ax1800. The serveur is see by buble upnp and files aslo with VLC.But Conect S1 do not propose the content of the netbios repository and I cannot create an access to the files. I gave it the name DNLARAX20 in my netgear parameters. This should be \\DNLARAX20 without name or access.But that don not work.Do you know how to do ?

After a long period of not frequently using my Sonos Play 5 Gen 1 based system I turned it on this morning to find that while I can DNLA MP3 encoded files. My 22,000 FLAC and AIFF encoded files are returning a “file not correctly encoded” error. For the last 20 years or so the system has worked absolutely fine. The last time I used it was Dec 2023. So I guess a recent firmware update is to blame.All my music is stored locally I do not stream or own music purchased online.Is there any common wisdom which I am missing on this matter which may guide me out of this situation ?

Hello everyone,My Beam gen 1 keeps stopping the music (from Spotify) on its own. I really don't understand why. Sometimes it stops after 15mn, sometimes 1 hour, it's very random.I already did a factory reset. No difference.I don't have any problem with my Beam gen and 2 and Roam SL.I set a static IP for it in my router like for the 2 other Sonos products.Would you have any idea why this is happening? I've been having that problem for years now.Thanks so much for any idea.Greg

Using the Sonos/Tidal music service on an iPhone. An artist’s radio will not play properly. So I tried using the Sonos/Tidal service on my PC. Used play to choose play now. The artist’s radio plays fine. Then I saved the Queue as a Sonos playlist. And gave it a name. Now It shows up as a Sonos Playlist on my PC without opening Tidal.  As well, the playlist shows up in the Sonos app on my iPhone as a Sonos  Favourite. Without opening Tidal. Plays fine. This is great because I like having a number of playlists on tap depending upon the mood. It is easy to remove a playlist and add a new ones.  

I’m experiencing a weird issue with my Sonos One. My friend connected to my speaker from the Spotify app while on my wifi network. Now, she is not on my wifi network and very far from my home, but she is able to connect to the speaker and start playing on it from the Spotify app. Why is this happening? I would think that she wouldn’t be able to connect to my Sonos One if she’s not on the same wifi network. 

Hi, I had to reinstall Sonos because of a new modem, but now I can’t find the Dutch radio station Puiguin radio anymore. I can see other channels of Puiguin, but not the Puiguin radio one.  Can someone help me?

Hi everyone,Just started a trial with tidal and when i play a dolby atmos playlist on era 300’s through sonos app, i cant seem to be getting the atmos logo which means it’s not playong dolby atmos ?  any thoughts ?  

Hi all, since the most recent updates, I can finally browse my NAS music library folders again on the iOS app, and play all songs in a (sub)folder, just like I could in the old app and still can do in the macOS app.In that macOS app, I can also still add any library (sub)folder to my favorites, such that I quickly navigate to, well, my favorite (sub)folders. The iOS app doesn’t support this, however. What’s more, when I add a folder to the favorites in the macOS app, it shows up under my favorites in the iOS app, but it is not accessible from the home screen, with the message “No longer available. Press Edit Home to delete.” Is this planned to be fixed in a coming update? I sure hope it does, as this is the prime way for me to select music to play. Thanks, Bjorn 

Hi, I have w problem with logging in to Sonos app. I enter the login and password, I seem to log in and when I enter the app I am stil not logged in. I re-uploaded the app and nothing helped 

After a dozen calls to the Sonos help desk the Sonos app won’t update any changes that I make in iTunes. I have made changes to the firewall, checked and rechecked the music folder settings, and other checks and changes that are to numerous to mention here. The Sonos Help Desk has been anything but helpful. I’m open to any suggestions.I’m using a HP Pavilion laptop running Windows 11 Home version 23H2Sonos App: Sonos OS: S2 Version: 16.3.1 (build 80155240) Hardware Version: 1.8.2.5-1.0 Series ID: A100

Well the CEO posted this, I believe before July:July and August:Improving the stability when adding new products Implementing Music Library configuration, browse, search, and playI still have not seen an update that fixes the Music Library omission and today is September 9th. I have found a work around with an Android music app that I can connect to TV/ARC that is hardwired. However, it is not ideal and SONOS loses the connection when my phone goes into sleep mode. Also, in order to connect the other speakers in the house (all WiFI connections), I have to go to the TV speakers, add the speakers I want to listen to and turn off the volume to the ARC connected speakers.It sure would be nice to get an update from SONOS staff as to when or when not to expect an update. This has been going on since May. What a way treat your loyal customers. I have a total of 11 SONOS speakers, that includes a Bass connected to the ARC.  

Thanks Sonos! I just did the update today and now my IPHONe app no longer works.  My music library is now inoperable again.  This is absolutely not acceptable.  When is this crap going to be fixed? Sonos OS: S2Version: 16.3.3 (build 80156190)Hardware Version: 1.12.1.2-1.1

Have a NetApp, trying to leverage it for NAS, I have disabled SMB1 and enabled SMB2/3 and I know that the username and password I am using is correct as I can connect from several machines to the share.These are the settings of the NAS server, I am not sure why sonos does not work, the audit log on the NetApp states authentication issue, but I know the credentials are correct.                     SMB1 Enabled: false                  Max Buffer Size for SMB1 Message: 65535                                      SMB2 Enabled: true                                      SMB3 Enabled: true                                    SMB3.1 Enabled: true 

I love my Sonos when it works, but it’s been a constant headache… The latest is that after listening at home, all of the content on the app is grayed out - playlists, artists, recently played. I can see it all, but can not select anything. Services do not show at all. I tried to add Apple Music back, but just get an error “something went wrong. Please try again.” I’ve reloaded the app, reset the app, logged out an in… Nothing. The only thing I can do is start or stop the music already played or last played.  I will add that I use the app for two systems, one at home (i am owner) and one at work, which I am not the owner. When I switch between the two I find the system on the current network and join it - this seems to be when this issue crops up. 

Why ‘Deutschlandfunk’ does NOT work anymore?Hi Sonos team. Hi Sonos community - I try to stream the radio channel ‘ Deutschlandfunk’. It was always available through the Sonos radio service. But lately I only can connect to Deutschlandfunk Nova or Deutschlandfunk Kultur (Green annd orange label) unfortunately not Deutschlandfunk (the blue label) anymore. Can you/ anybody help me please on this topic? Can you fix it, Sonos? 

Hi all, since the app update I can’t login. App continually says login to update system. Nothing has changed apart from the app. Constantly says something went wrong. Emailed the ceo and support on numerous occasions with no reply. I’ve rolled all the recommendations and it still doesn’t work. Anyone got any other ideas apart from selling ang buying Bose,

My Sonos app is not loading today, crashing instantly, any ideas?

I have just returned to our home in UK where we have Play5. Have other Sonos products in our main house in Australia. Cannot get Play5 to work, cannot even get “Accept”  button to work, it is “greyed out”. 

I’ve mostly made my peace now with the new app, and I like a lot of it.  That said, my main issue remaining is the lack of responsiveness on the main volume slider when on the main app page (ie. single slider at bottom).  I don’t have huge hands, so it’s not like I’m a giant trying to use it … but even so, it’s the only slider of any app I can think of that I can never get to move immediately, without finding that exact sweet spot.  Feel like an easy fix would be a slightly wider (ie. height) sizing, so it is easy to grab and move.Cheers!