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Controllers and Music services

Talk about Sonos S1 and S2 Controller apps for mobile, and the desktop app. This is also the place to talk about partner apps, Airplay, and direct control.

  • 6,240 Topics
  • 59,369 Replies
Gwenddoleu
Gwenddoleu
asked this

New SONOS App - Feedback

In the new 2024 Sonos App :Where are the alarms settings? Where is the Last.fm service?Where is the Android widget?This is a real nightmare....
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ratty
ratty
answered this question

One household; need multiple Sonos accounts to control system?

She simply installs the Sonos app, tells it to connect to an existing system, and signs in using the same account as yours.Up to 32 controll...
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6240 Topics
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josephwitContributor I
asked in Controllers and Music services
How can I patch our band's mixer line out to venue's installed Sonos system?

Our band performs regularly at a small club that has a multi-room Sonos system installed for recorded music when the band is not playing. The system sounds really great - loud, clean, excellent coverage of the venue. Our own PA speakers are high end, but they are too loud up front and not loud enough in the back, always a challenge. I would like to patch a line level output from our band’s mixer into the Sonos system when we play. Exactly what would I need to do that? Club owner is hesitant - he seems to think we could harm his setup. He has not told me exactly what Sonus gear he has. All I know is that he controls it all from his phone, and it is high end. We could run a cable to his central Sonos device assuming that it has a line level in… or we could go wireless - I believe Sonus has a device, or we could transmit over wi-fi with a non-Sonus receiver by his central device.Any advice without knowing his exact gear? I’m sure I will ultimately be able to find out, but I would like to

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melvimbe
1 year ago
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Pancakes_178Contributor I
asked in Controllers and Music services
Apple Music not available in Music Services in Sonos app

Hi. I just purchased by first Sonos SL, i set it up but i cannot find Apple Music in Sonos services. i checked the country settings, i uninstalled and reinstalled Sonos, i signed out and in from my apple subscription account ..  What else can it be? it is getting very frustrating..

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Corry P
1 year ago
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TSIPCTrending Lyricist I
asked in Controllers and Music services
Apple Music and dolby atmos on Sonos

Hi Sonos fan,I am currently testing in the Sonos apps, Amazon music and Apple music, in order to later choose one of the two for a permanent subscription.I test both with the same song, (Flowers from Miley Cyrus). With Amazon music, the Dolby Atmos logo is there and the sound starts on the Arc soundbar.With Apple music, if the sound comes directly to the iPad, the Dolby Atmos logo is there, but when I change the destination on my Sonos system, the Dolby Atmos logo disappears and the song starts on the two One SL speakers behind me.So I wonder if Dolby Atmos with Apple music wouldn't be compatible with Sonos, but only in stereo mode?It is curious to note that the same song is broadcast in different ways on my sonos system (Arc SL, two One SL, Sub gen 3), with amazon mainly on the arc, and with apple, mainly on the two one sl . Thanks

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bockersjv
1 year ago
Stanley_4
Stanley_4Lead Maestro
posted in Controllers and Music services
So which iOS device should I buy to run TruePlay?

Since my iPod Touch is no longer supported, which iOS device should I buy to run TruePlay?I don’t use Apple and got the Touch just to run TruePlay and it served me well but once again I’m back asking Apple folks what I should be looking for. I’ve looked at the Sonos pages and with my limited Apple knowledge I could use a hand in turning them into a suggestion.Supported: https://support.sonos.com/s/article/3222?language=en_USOS Requirements: https://support.sonos.com/s/article/4875?language=en_US So it looks like I’d be served for the longest time by an IOS v 15 compatible device. Since it only needs to run the Sonos Controller and that rarely, my goal is the least expensive device (cost per year of use) I could get away with buying?Looking at Apple’s list it seems the iPad, iPad Mini or iPad Air all are supported in several generations.IOS 15: https://support.apple.com/en-us/HT211348  The list price on the iPad looks to be lowest at $329, with the Mini at $499 and the Air at $599. So u

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Airgetlam
1 year ago
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darrenchContributor I
posted in Controllers and Music services
Can you play Spatial Audio from Apple Music over AirPlay2

I have a set of Spatial Audio (Dolby Atmos) compatible speakers: an Arc, 2 x Era 300s and a Sub.When I read various articles, I get the sense that the only way to play Spatial Audio from Apple Music is via the Sonos S2 app, and that it won’t be lossless. Is that right?If one plays from the Apple Music app (iOS or OSX) over AirPlay 2 to these devices, I further get the sense believe that the music won’t be Spatial Audio (or lossless). Is that right?

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1 year ago
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rsgroganContributor I
asked in Controllers and Music services
Sonos Radio HD

I use Sonos in three locations (home, vacation home & office) and have shared Sonos HD Radio in all locations since they are under the same User account.  I recently upgraded a number of my Sonos devices and upgraded the account from S1 to S2.  I created a new account for my “stranded” S1 devices, factory reset them and added them to the new account.  Two questions:Sonos HD Radio is asking to reauthorize on both Sonos user accounts, and both are receiving and error when activating.  Have anyone experienced similar?  Thoughts on cause/solution? Am I able to share a single Sonos HD Radio across my S1 and S2 accounts?  I suspect I know the anwser to this.Thx

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melvimbe
1 year ago
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Susan_24Contributor I
posted in Controllers and Music services
App on iPhone

I changed my email address within the account in Sonos using my desk top.  I tried logging into the app on iPhone but it has my old email address.  I can't reset my password because I don't have access to that email account.  Do I have to wait until Monday before calling Sonos support?  Or can this be an easy fix.  

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buzz
1 year ago
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djboltContributor I
asked in Controllers and Music services
How could you Sonos

Sonos you know a bunch of us have thousands of dollars invested because we love your speakers, but seeing that you have planted Sonos Radio in our list of search results (at the top rather arrogantly) will quickly change my “tune” (pun intended.) Option return to us faithful patrons the option to have our chosen paid service results at the top of our search results.  This is bare minimum while I’d love to remove Sonos radio all together.  It’s not great.

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D
1 year ago
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onir303Contributor I
asked in Controllers and Music services
Change Calm App language in Sonos

In the Calm app, depending on your language, the content is different. For example, in my case, I have setup my account to be in French. So the meditation sessions are in French. Any way to have that in Sonos? Changing the language in the Sonos app does not change the content for Calm. :(

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O
1 year ago
logib
logibAvid Contributor I
posted in Controllers and Music services
Deezer v Tidal streaming

I have several Sonos Ones dotting around the house, out of Deezer & Tidal which would give me the best streaming bit rate on these devices? Thanks.

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G
1 year ago
aislingwalsh
aislingwalshContributor I
posted in Controllers and Music services
BBC Radio streams ending?

I am based in Ireland and I usually use my Sonos to listen to BBC 6 Music.Recently the stream is intermittantly interrupted with a message saying that in mid-2023, I will no longer be able to stream BBC via Sonos. It says to contact the manufacturers of my smart speaker for more information.It’s not clear if the issue it with BBC, Sonos/Sonos Radio or TuneIn (I’m aware there are other BBC/TuneIn issues).Do we know if BBC have any plans to make BBC Sounds available on Sonos outside of the UK?

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1 year ago
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GlobalmanContributor I
posted in Controllers and Music services
US based BBC Sounds access on SONOS

Located in US.  BBC Sounds is not in my list to add a service.  Yet all recent support says it should be. I would love to llsten to BBC,,, Any ideas?

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E
1 year ago
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GregitoContributor I
asked in Controllers and Music services
FLAC Unsuported sample rate

What sample rates for FLAC files work with Sonos Music Library. I have music from a variety of sources, so they tend to vary.Sonos documentation does not specify: https://support.sonos.com/en-ca/article/supported-audio-formats-for-sonos-music-library, since I’m using S2 - 24-bit should work and this list should mention sample rates is some aren’t going to play.I get the unsupported sample rate 24b96000Hz and 24b192000Hz errors. 44100Hz seems to work, but that’s 16 bit?Before I go downsampling my entire music library this would be good to know. I’m aware I could host a server to do the work or use Plex. 

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G
1 year ago
Zeek78
Zeek78Enthusiast II
asked in Controllers and Music services
Trueplay brings stereo pair out of balance

I have a strange problem. In one room I have 2 sonos five in stereo. After trueplay is done, they are out of balance. I have to slide the balance 5 points to the right. If i toggle trueplay on off, it is very noticeable. with trueplay off balance is in center 🤷🏻‍♂️ Anyway to fix this without using the balance control? 

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1 year ago
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Aarong1000Contributor I
posted in Controllers and Music services
spotify used to work with sonos- why did sonos have to break that??

Why can’t sonos and Spotify get along anymore? It used to be seamless, and then Sonos changed their software. You are a speaker company. You should be able to play my damn music!  Regret purchasing. 

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1 year ago
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kevinwehnerContributor I
posted in Controllers and Music services
macOS Unable to Add OneDrive Music Folder to Sonos Library

I’m using Sonos v. 15.1.1 on macOS Ventura on an M2 Mac Mini. I have a music folder under a OneDrive folder. I’ve given Sonos read/write access to this folder under File Sharing and Sonos is turned on under Accessibility, but when I try to add the folder in the Sonos app, I get an error message that “Sonos was unable to add the music folder. Access to the shared folder “//MY_NAME-Mac-mini/Music” is denied - check the username and/or password” I created a music folder outside of the OneDrive folder and there’s no issue adding that folder, so it must have something to do with OneDrive. Tried uninstalling and reinstalling Sonos too. Appreciate any suggestions!

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K
1 year ago
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EkaybeeContributor I
asked in Controllers and Music services
unable to add music library with OS Ventura

Hi. I have scoured all the boards here and the web and cannot rectify this issue. Everything on the Sonos FAQs cites is 10+ but with 13 all sorts of stuff changed. I have a library on a usb-connected drive on my Mac desktop. This library was connected to my system previously no issues. Upgraded to Ventura, cleared everything and tried to add the library back, it goes through all the steps then says “Sonos was unable to add the music folder. No paths could be added as a share.”firewall is open for sonosdisk permissions open.  file sharing open. can’t even get mobile app to recognize the computer to try and add it that way  Anyone else have this and solve it?  

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1 year ago
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HerrContributor I
asked in Controllers and Music services
Add to actual playlist android app

I am missing the option to add a title from seach view to the actual player at the end of the plalist or the “play next” option.I only see the option to add a title to a seperate stored playlist or to play the tile right now.I am working with the Android S2 app

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Jamie A
1 year ago
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jschroeder1Contributor I
asked in Controllers and Music services
M1 Mac Support

Looking for some indication that Sonos is working on M1/M2 support for their desktop app. And BTW I sincerely hope Sonos is planning on feature parity for the desktop app as well.  

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AjTrek1
1 year ago
Arrowmaker
ArrowmakerContributor I
asked in Controllers and Music services
Music Library problem

HiDespite checking Windows 10 firewall allows private access to Sonos controller and Sonos library, I am still geting "Unable to play 'xyz.mp3' - unable to conect to //room/userSometimes it works, sometimes doesn't. Has anybody had this? 

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Corry P
1 year ago
ossodiseppia
ossodiseppiaEnthusiast I
posted in Controllers and Music services
Sad day for me and my CR100

I have an old system with ZP80s, ZP100s and 2 CR100s.  I have not updated the firmware on my system since Sonos announced they would no longer support the CR100.Most of the time, I listen to my favorite radio station through TuneIn.  A couple of days ago, I tried to listen to my favorite station and got the following message“Unable to browse music - there was a problem connecting to TuneIn.”  I knew this was coming, but was hoping it would happen after I take my dirt nap.I ran upstairs to my Windows computer and launched the old version of the Sonos controller and was able to use TuneIn to listen to my favorite radio station.Every once in a while, I now get a commercial coming through my Sonos from TuneIn.  They are local commercials and fairly annoying.Please note, I am not complaining about anything.  It’s just a sad fact that the things we were told about our old CR100s is coming to fruition.I can get around the TuneIn supplied commercials with a blue tooth gizmo and an antiquated c

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1 year ago
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JMBareContributor I
asked in Controllers and Music services
Lock screen controls for one day

So….… Last Saturday(09/12/20), all of a sudden, I was able to control Sonos from the Lock Screen on my iPhone.  It worked on mine and my wife’s phone.  When we woke up Sunday morning, it was gone. Sonos. Make it work, we are tired of waiting.  *Moderator Note: Modified in accordance with the community guidelines.*

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1 year ago
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senderAvid Contributor I
posted in Controllers and Music services
Play Pandora in offline mode

On my mobile Pandora app I am able to download some albums or stations so I can play them if my internet hiccups. Is there a way to do this with Sonos? I.e., could I have Sonos download playlist tracks so they can run if my internet goes down?  If not, it would be very cool to offer this as a new feature. 

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Airgetlam
1 year ago
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jasmicContributor I
posted in Controllers and Music services
last.fm double scrobble - a fix of sorts

I have used last.fm since 2005 and bought my first Sonos devices in 2012, and I have suffered from the double scrobble problem when using Spotify that has been discussed in question threads for many years. If I remove scrobbling from Sonos but play Spotify through Sonos, no scrobbles are registered. If I have last.fm as a service I get two scrobbles for each track I listen to.I have a fix for this problem. Of sorts. I bought a Sonos Roam, a brilliant little speaker, that has the ability to connect to both my Sonos system via wifi and my mobile device via Bluetooth. So, I connect to the Roam with Bluetooth, control Spotify with my phone, never use the Spotify service in Sonos, and then connect the Roam to my Sonos system and at last, no more double scrobbles.of course a dedicated in-Sonos coded solution software update would be much better, but this works, so I’m happy.Now I just need to get the Beam I received today to talk to my Sony Bravia TV.

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Corry P
1 year ago
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MyrdhinContributor II
asked in Controllers and Music services
Another bug in SONOS app (android)?

I updated app yesterday and i have some problems : my “Beam2+2xOneSL” disappear except my 2 SONOS Roam. I needed to reset my “Beam2+2xOneSL”. Now I have a new problem 😂 :I see my Beam+2xOneSL (= Home Theater) in the App but not my 2 SONOS Roam… I keep my 2 SONOS Roam ON and kill the app. I restart the app : I see my 2 SONOS Roam but not my Beam+2xOneSL anymore 🤣 I turn OFF my 2 SONOS Roam and… My Beam+2xOneSL is back and my 2 SONOS Roam disappear If I turn ON my 2 SONOS Roam, they don't appear in the appLove this app!Edit 1:When my “Beam2+2xOneSL” is in the app, if I try to add new devices, the app cannot find my 2 SONOS Roams 🙄…And When my 2 SONOS Roams are in the app, if I try to add new devices, the app cannot find my “Beam2+2xOneSL” 😡Edit 2:All my SONOS devices are on the same network (and same simple wifi network). Moderator edit: Combined posts

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106rallye
1 year ago
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