Controllers and Music services

The manage music library button is greyed out and can not be used.  We have used it several times before.

Cannot add my wife's spotify account. When adding music service I get the option 'add to sonos', not add account. Now what? This is not mentioned in the guide.

Newbie. New playbar set up on my iPad. What is the best way to add another user with their own iPad. New Sonos account or share account?

I HATE the new iPad and iPhone controllers, and I am mad as hell that you would force this piece of crap on a long-time and frequent user like myself. Is there any way to revert to the previous controller version? Where is the Queue on the iPhone version??? I use the queue all the time.

Not to confuse with the ongoing alarm related issue. If I'm away from home and have an alarm set to play music from a playlist, does the music stop after some time or only when the entire playlist is played?

Firstly - Awesome products (hardware and software) world leading and world beating, there is no other option for ease of use, reliability, flexibility and sound quality in my opinion. Main point - I'm sure the development team are in deep at the moment with Apple and I'm aware that an integrated solution will be available in Q4-2015. My idea or question is can it be integrated directly to AppleMusic App (Music on iPhone, iPad) so you don't need to launch the Sonos App. Why do I ask? Well I fear that the personalisation and sheer richness of the AppleMusic service will be lost if it is integrated in a similar way to spotify on the Sonos App (menu driven etc.) Also if I'm moving between car or walk into house the ability to seamlessly stream music to sonos to continue my listening experience would be, well 'magic'. So if anyone has any influence over the development cycle and roadmap and this could be flagged as a potential it would be much appreciated.

I set an alarm up for my sonos play 3 in my room. Which has worked fine a couple of times letting me pause it but today every time i hit pause it just restarts the playlist I chose as the alarm music. Now I cant use that speaker amd have just turned the volume right down. Help

My understanding is this was initially released only for apple products, because of the variety and varying quality of microphones used by android phone manufactures. Surely the simple solution to this problem is to use an external microphone, that plugs into the headphone or micro USB port. SONOS could either create one, and make money by selling it. Or team up with third parties currently producing these microphones, and get licensing money from certified Trueplay compatible microphones.

Would be nice to set up a couple of default groups and just be able to select those instead of alway having to go individually and select. I have 9 rooms on Sonos. Usually have a group of 3 together and a group of 2 together.

Using the Sonos app with Google Play Music how does one add a song to a Google Play Music playlist? I only see the option to add the song to a Sonos playlist. This presents an issue since I also listen to music through wireless Jaybird earphones when out and about or at the gym. In this case I use the Google Play Music app and would like the songs I added while listening at home to appear on the playlists there as well. Maybe I'm just missing something which is definitely possible. Thanks!

After what must be close to 2 years I have finally solved drop outs on my Sonos system! I have quite a 'rambling' property and my system originally consisted of 3 bridges, a soundbar, a sub, 2 x play 1s and a play 5. I recently replaced one of the bridges with a boost in the hope that this would solve my drop out problems on Spotify, Apple Music and Amazon music - my music library on my iMac was slightly more reliable but nowhere near even 70% reliability. Curiously my play bar and sub and play 1s worked perfectly with my tv and sky. However, my typical music listening experience would be Spotify or Apple or Amazon music services playing for a few seconds then cutting out, restarting, then stuttering and finally cutting out altogether. I had spoken to two or three Helpdesk folks over the past 1-2 years and never got the problem fully solved. And I'd tried many other fixes in the meantime. Most recently I was promised a call back - which never came - so I decided to try to fix the p

Hello, i have configured today my sonos speakers, all is working really good, the only think i cant configure is to add spotify to the sonos app. hope you can help me

hi like the title says. anyway to make it work? ive tried to restart my PC but its still not working. thanks.

We use Sonos in my cafe. Tonight, it seems someone who used to work there and has access to the system decided it would be awesome to mess around with us and change the music and turn the volume up. Is there a way to reset the system to clear all the passed employees off the access list?

when trying to add music folder using "In my music folder" after several minutes get message "Sonus was unable to add the music folder Reason: Unable to add the shared folder "\\Genie-PC\Music" to your Music Library (1002)."

Dear Sonos, I hope you read this: Just got a Sonos Play 5 for Christmas, I am pleased with how much sound comes out of the thing its brilliant, however, the app is a nightmare to use. I play a lot of dance tunes and have to adjust the Bass which seems like every other track. Please Please Please could you have the balance, treble and bass sitting above the volume control instead of having to go through the app as it is painful to keep finding and adjusting, it should be much easier to use. I also have other many issues with the App, could you make changing wireless networks more easier, its so confusing, I have two separate wireless networks at my home, i wanted to change it to the other network and it was a ball ache it needs to be simple. There are some other niggles i will post as I get more familiar with the product. Apart from the app the play 5 is an excellent speaker system.

Hello, does anyone know how to downgrade from controller v7.0? I am running osx 10.6 SL and the other day the controller app notified me of an update. After updating it would not connect to my music library. It also said there was another update. When trying to update again it responded by saying there are no updates! I have tried deleting the app and restoring from a time machine backup, however the first thing it then does is insist on upgrading to version 7.0 again. From looking on the Sonos website v7.0 is not compatible with osx 10.6. Anhy help would be appreciated. Thanks Dave

Hey fellow Sonos people, I recently got a new phone (Android 6.0). I installed Nova launcher on it, because I don't like the Huawei interface. Unfortunately I'm not able to get the Sonos widget working on the lockscreen. In the settings of the Sonos app, I've got the marks turned on to use the app from the lockscreen . Other apps, like spotify work fine on the lockscreen. Anyone got an idea? Grtzz. Jopio

I want to be able to listen to podcasts using Acast in my Sonos system. I am controlling the Sonos system through an Android mobile phone or through my iPad. Can you please advice how I would go about?

I love Sonos as it's a great system, but the controller is the worst interface I have ever used in any application. For what is such a simple set of requirements they have some how managed to make it so unnecessarily convoluted that's it's practically in comprehensible. Please Stop over thinking the interface. There's nothing complicated about. It should be as simple as the car radio. Call me if you can't understand how that can be, I'll explain it to you.

Hi, after the latest software upgrade (Dec 16), the snooze function on the Sonos Controller only works once. Once you have pressed snooze, music comes on 10 minutes later but does not allow you to snooze again. I use my old touch controller as an alarm clock. Can this bug be fixed?

Ripped some xmas CDs into iTunes. Worked. Updated "Music Library" on windows 10 Sonos controlled. Worked Stuck on how to now get these new CDs visible to "Music Library" on my Android Sonos controller. I'm in the "manage music library" and am not sure what to do next....

I have a Mac run-on El Capitan and I have what I think is a firewall problem using Sonos. When I load the Mac Sonos Contoller I get a box that says 'Do you want the application “Sonos.app” to accept incoming network connections?' with Deny or Allow options. Clicking on Allow attaches to my music OK. If I turn the Firewall off then this box does not appear. I have my Firewall set up correctly as per Sonos guidelines with Block all incoming connections not checked and Sonos App included to accept incoming connections. I've tried reinstalling the Sonos Controller software and deleting/readiing my Music share which is on a NAS. As far as I know I have changed nothing to cause this and it just started happening yesterday.

How can we request (beg) for access to folders while using Plex, just like we can access folders in the Sonos music library? Being able to put music in my Plex folders is such a great feature for those of us with large music collections or for listening to temporary music, etc. Unfortunately not being able to see folders makes the Plex capability a lot less capable.

That's what is happening and it is tanking my battery life. Auto-update is turned off but even with the app closed it still runs in the background at a higher CPU usage than anything else by a significant margin. Device is Blackberry Passport using Android runtime. Never had an issue before in the past 2 years. Please assist.