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Question

getting sonos desktop controller has stopped working on windows 7 64bit

  • December 13, 2016
  • 4 replies
  • 516 views
H
hi like the title says. anyway to make it work? ive tried to restart my PC but its still not working. thanks.
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    4 replies

    H
    • hideNseek
    • Author
    • Contributor I
    • December 16, 2016
    can anyone help at all? im sure im not the only one having this issue.
    Jeff S
    Forum|alt.badge.img+20
    • Jeff S
    • Retired Sonos Staff
    • December 16, 2016
    hi like the title says. anyway to make it work? ive tried to restart my PC but its still not working. thanks.

    Hi hideNseek,

    Please check your computer's firewall and antivirus settings to make sure they're configured for Sonos, here's how.

    Let me know how it goes.
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    H
    • hideNseek
    • Author
    • Contributor I
    • December 18, 2016
    i tried what you told me and its still saying the same thing. any other solution?
    Jeff S
    Forum|alt.badge.img+20
    • Jeff S
    • Retired Sonos Staff
    • December 27, 2016
    i tried what you told me and its still saying the same thing. any other solution?

    Hi hideNseek,

    It looks like your case has been escalated to our tier 2 team. They should be able to help get your desktop controller app working. Let me know if you have any questions.
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