Adding Share information

  • 7 August 2014
  • 4 replies

How long should 'Adding share information to a Sonos system' take? Only mines taking over 30mins so far...

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4 replies

Userlevel 7
Badge +22
sounds too long to me
Userlevel 2
Badge +1
Hello Jason,

Depending on the amount of tracks it could indeed take even more then 30 minutes. However in some cases the indexing process can be interrupted by broken music files as example. There is a very helpful tool for that which will scan your files for errors, it is called TrackErr.

If your system is still indexing, after one day, then this is definitely not normal. In that case please send me a diagnostic and provide me with the confirmation number.

"Adding share information to Sonos" is at twelve hours and counting. Should I abort and send in a diagnostic?
Userlevel 7
Badge +18
Should I abort and send in a diagnostic?
Yes, you'd better.