Controllers and Music services

i am not able to add a song to the queue using pc software or android device. when this happens i am unable to submit diagnostics so please dont ask me too. the only thing i can think of is the router but i have done everything the client support has told me to do. please fix this issue. I dont seem to have any problems with the apple products that are in the house just android and pc.

Now that Sonos has updated its controller to work with Airplay 2 is it possible to link my sonos 1 speakers with my Apple HomePod? If so how do I do that?

When do you think that Sonos will release an update with Airplay 2 support?

When will there be a visually improvement of the desktop controller.. It looks so old fashioned!

Like many of you, I am extremely disappointed by the latest app update. I have been a long-time and heavy user. The latest update and recent issues I have getting reliable performance, has made me wonder if there are any 3rd party apps that could be used in lieu of the Sonos app on apple devices.

I've been using my sonos connect cleanly for several years now without incident until now. If I launch the sonos app, it says its trying to link my players to my account. I eventually get the screen "Setup problem. Check your internet connection and make sure all of yours speakers are plugged in."... I see in other posts, where you ask if the sonos device is wifi or not. I have plugged it into my network via ethernet cable but still can't get anywhere with this app. I'm not trying to add any new sonos devices but simply get back to controlling my connect through it. What's the next step?

I’ve seen a lot of posts on here with the same title, but none reflect what’s going on with my unit. I have a CR200 that won’t turn on. Zero juice. If I place it in the charging cradle, the top-left LED glows amber for a little bit, then starts flashing. After a little while longer, the LED turns off and the controller’s screen turns on with the Sonos logo, shows me how to connect to a Sonos component. What appears to be a charging icon is present in the top-right corner of the screen. After about 10 seconds, the screen turns off. I can leave it in the cradle all night and the next day it still won’t have any charge. Dead battery or something else?

I have some large Sonos playlists and I haven't figured out how to eliminate duplicates. This can be particularly troubling when combining two existing playlists (e.g. adding a 100 song playlist to an existing 500 song list). Typically, I would look for a sort function, sort the playlist by song title, and scroll thru, identify the duplicates, and delete. However, I haven't been able to find a sort function.. Has anyone solved this?

Hi I just run anti aware to detect any virus in my phone. But unfortunately urban airship virus detect in Sonos app with red color? Means dangerous. Any one knew about this or why Sonos using this aware?

Received a customer request for adding Korean as a language. Anyone else interested in this language option?

I have a 5.1 set up with a playbar, sub & two Play:1's in my living room. My kitchen & dinning from back right onto my living room in an open floorplan. When I listen to music I'd like the rear speakers to act as a separate pair of stereo speakers to fill out the sound in the kitchen & dinning room and thus avoid having to turn up the volume on the playbar. Is it possible to set up a second profile/configuration that would essentially have my rear speakers appear in a separate room? I know I can detach them from my living room but I want to setups that I can toggle between. (and I know that the Sonos simulates 5.1 from a stereo feed but this gives me almost no volume on the rear channels.). Thanks in advance.

This used to be available as part of the support info, but disappeared with an earlier release of software. How do I now find out this information, please? Do I really have to submit a diagnostic every time I want to know this essential information?

We have a 5th generation iPod Touch we would like to use as a controller for the Sonos speakers in our home. When I search for "Sonos" on the iPod I do not get any results? The iPod is running iOS 9.3 and can not be upgraded per Apple. Per the app information it appears the 5th Generation iPod Touch running iOS 9 or late is suppose to work, but how do I install it on the iPod if search doesn't find it?

Hi does anyone know how much it would cost to repair a CR200 controller screen as mine doesn't work at the bottom?

Ever since the last update I cannot play song from my Synology DS214 anymore. My both Play:1 can find the source, select the title but plays the track in short sequences. I can see the timeline moving forward (0:05...0:24...) but you will only hear the song parts of a second then silence. Also I get the errors 1001, 1002..or network speed not sufficient. TuneIn works flawlessly, also Amazon Music and Apple Music. In addition, removing and adding the Library from my Synology didn't help. The Indexing now has been going on for tow days now (25GB of Music).

Just purchased (2) Play 5's for stereo pair. Received two different hardware versions 1.13.1.8-1 and 1.13.1.7-1. They came in different looking boxes as well. They seem to sound and work fine. Just curious about different hardware versions.

I want to be able to choose which speakers housemates/guests have access to. Right now we have a handful of Sonos speakers scattered throughout the house, but we also have speakers in our Bedroom that I (and my wife) want to solely have access to. Is there a way that we can hide these Bedroom speakers so that only we can access these. Also, is there a way we can set "Admin" rights so that we can control the other speaker units and potentially lock or limit the loudness of these speakers at certain times. For example someone trying to use the SONOS system at 3am on a weekday and accidently blasts at full volume throughout the whole house (including our Bedroom Speakers). Any insight from users or the SONOS team would be great.

Am not able to install controller on my mac laptop (Sierra 10.12.5). When I click Sonos app link from Safari, nothing happens (I suspect file is being deemed a security risk by OS). When I click app link from Chrome, get warning of risky file. When I confirm to proceed (why wouldn't I trust Sonos??) I get a Chinese install window per image below (all settings english - I checked). Please advise on how to proceed. For a system that is supposed to be seamless and fool-proof, I am surprised at the number of challenges I have faced at every step. Original wireless setup failed on multiple attempts and required multiple help centre conversations (eventually requiring boost device despite strong 60Mbps signal in every corner of my house), Alexa in Canada is garbage (unless you are willing to conduct major brain surgery through a 100 or so lines of instructions posted by users online) and now the Mac OS app is garbage. Please Sonos - at least try to live up to your promise

Hi Sonos, Any plans to expand sonos with Samsung smartthings. I can stream content form my android phone to my sonos speaker using the smartthing app. This kinda of a work around for friends that visit, and want to stream music to my sonos. Will there be more options in the future?

Is it possible to stop others from changing Sonos? We are having a huge party soon and last time, Sonos hardly played anything as everyone was changing it via their apps on their phones constantly! I want to be able to control the music played for this event. HELP PLEASE! TIA 🙂

I want a bar/pub jukebox feel for my home and want to link my sonos speakers to it. Anyone have a home jukebox software that would work with sonos? I want a simple jukebox software/ app for party guests so they don't have to go with features like: party-mode (only music jukebox view-able, can't access rest of computer with out password) easy music select buttons (like a restaurant, pub jukebox) Add song to queue by selecting a song. When nothing in selected song queue to play then play a master playlist. etc...

I have 6418 tracks from Amazon in an unsaved queue and am trying to save it as a playlist. When I try this I get the following message: "Sonos doesn't have enough free space left to save the queue. Remove old saved playlists or queues in other rooms, and try again" I have cleared out all other queues in the system without success. I recall something about Sonos having an overall limit of 10,000 tracks for all playlists. However, I only have one other playlist that totals 1311 tracks so this would not hit this limit. I'm aware of the 500 track limit when adding Amazon tracks to a playlist but was hoping this would be a workaround. Ha

I will have 2 semi connected rooms to spread music through. If room 1 includes 6 Sonos 1's and 2 8 Ohm wired speakers, and room 2 contained 4 8 Ohm wired speakers it seems that I would also purchase 2 Connect Amps (for the 6 wired speakers. I am trying to envision how the volume control would be handled through the app. The music source would always be the same in both rooms, but at times I "may": 1) need the volume of room 1 different from room 2. I think that is done by "grouping" or assigning "rooms" (2) which may give me 2 volume slider bars??? 2) I am curious if I would be able to adjust the volume of either individual speakers or pairs of speakers? I would imagine so at least with the most basic setups, but I don't know if throwing in the wired speakers and 2 groups or rooms limits my volume control options (for question 1 and/or 2). thanks, without ever using the system it is difficult for me to envision the functionality.

Hello, I am a premium subscriber of both Spotify and Musixmatch.. I have 2 ways to decide what to play on my Sonos speakers. 1) I can use the Sonos controller App (iOS or MacOS) 2) I can use the Spotify app (iOS or MacOS) through Spotify Connect This scenario works very fine: a) start Musixmatch app on MacOS or iOS b) start Spotify on iOS or MacOS c) play a song and using Spotify Connect instruct the Sonos speaker to take over the song d) Lyrics shows nicely on Musixmatch app on MacOS and iOS This scenario fails: a) start Musixmatch app on MacOS or iOS b) start Sonos controller on iOS or MacOS c) play a spotify song and using Sonos controller. d) Neither the Musixmatch MacOS or iOS reacts to the song being played. Anybody have the same setup that can confirm the problem? Any idea who should address the problem? So

I am installing Sonos at another home that I own that is on a different WIFI. Do I need to use a totally different cellphone account as a controller?