I can’t finalize my latest Sonos update. I asks for my email. When I type in the email I am using here it claims that the account doesn’t exist
And I have now a remember dot asking for finalizing the update, which I can’t
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+20And I have now a remember dot asking for finalizing the update, which I can’t
Hi Thomas,
Please see this guide which describes various ways to log in, even if you don't have your password, or access to the email account.
Sorry I try again
There is no line where I can see my account in my Sonos app
I do not know which line to select
There is no line where I can see my account in my Sonos app
I do not know which line to select
+20There is no line where I can see my account in my Sonos app
I do not know which line to select
This indicates that your Sonos system is registered to a different email address. If you're not sure which email address it is, you can change it by following the steps for "I forgot my password and no longer have access to my account's email, can I change the Sonos account my players are linked to?" in this guide.
I think we are not talking about the same thing
I am now logged in this community site with the email I use, I can log in by my password
I use the same email when I try to update my Sonos and password
As you can see Sonos will not update / accept my email -
I am now logged in this community site with the email I use, I can log in by my password
I use the same email when I try to update my Sonos and password
As you can see Sonos will not update / accept my email -
+20I am now logged in this community site with the email I use, I can log in by my password
I use the same email when I try to update my Sonos and password
As you can see Sonos will not update / accept my email -
There is likely a typo in your original registration. Please submit a diagnostic report and reply with the confirmation number.
+20Report send
There was a typo in the email you originally used to register your system. You won't be able to reset the password, as the email your system is registered to doesn't actually exist. If you follow these steps, you can switch your system's registration over to the correct email:
Using the Sonos app for iOS or Android: Open the Sonos app. From the More tab, tap Settings > Account Settings > Transfer Sonos to a new account
Using the Sonos app on Mac or PC: Select Help > Account Settings > Transfer Sonos to a new account
Please let me know how it goes.
Sorry
I start to get little annoyed now
I can not get the menu “account settings” as I tried to show/tell you, look at the screen dump, sorry their are in Danish
I have tried all menus in “Settings” and none of them gives me the possibility to change to another account
Please come up with something useful
I start to get little annoyed now
I can not get the menu “account settings” as I tried to show/tell you, look at the screen dump, sorry their are in Danish
I have tried all menus in “Settings” and none of them gives me the possibility to change to another account
Please come up with something useful
+20I start to get little annoyed now
I can not get the menu “account settings” as I tried to show/tell you, look at the screen dump, sorry their are in Danish
I have tried all menus in “Settings” and none of them gives me the possibility to change to another account
Please come up with something useful
I think it would be best to work with our phone team who can walk you through the process. Please call us up, our number and hours can be found here.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.