Controllers and Music services

My sonos app has been adapting speaker sound for over thirty minutes. Do i keep waiting? Is something wrong? help.

STOP IT. SERIOUSLY. JUST STOP IT. I JUST WANT TO LISTEN TO MUSIC. I WANT TO BE ABLE TO TURN ON MY STEREO AND LISTEN TO MUSIC AND RELAX. INSTEAD YOU CAUSE ME STRESS WITH YOUR CONSTANT INTERRUPTIONS.

hi all i have 1 problem with the sonos controller i open it stay on sonos logo and crash at says sonos Desktop controller has stopped working please help me :(:(:(:(:(:(

Hi I've been using the Sonos app for a while now, with no bother, today it's started running all of the time in the background. I don't seem to be able to kill it, re-starting the phone has no effect. I have a Google Pixel 1 running the latest version of android. I don't need or want it running all the time. How do I switch it off???

I find I have two Sonos profile accounts (two e-mail addresses) and want to delete one of them. I cannot find the "Delete account" function in the "My Account" area on Sonos. Where is it? /Wilm

I get that currently the Play 1 doesn't support Airplay - but is is planned for the near future? These are quite new speakers and it's very annoying that I can't play direct from my iOS Podcast App etc.

Technique is not stabel yet. Streaming sonos one over airplay 2 with 2 sonos connect’s inthe same group does nit really gives a solid output stream. Without airplay 2 no probkems. When will we get the first update on this? Maybe sonos did anounce the airplay 2 feature a bit too early. Risking there good name in music streaming devices,

I have Play1's, Play5, Playbar and Sub - all bought in 2013 playing very very nice. However,Can it be a problem at some stage you do a softeware update and this do NOT support old players ?? I'm affraid that some day my equipment from 2013 will NOT function anymore due to software issues - is this correct?? I do not believe I can reject software updates - or can I ??

Good day, I have a very simple Sonos setup. Living room TV sound bar and 2 Sonos 3, kitchen a Sonos 5. I would like to have them grouped together most of the time and would like it to ‘default’ to this setup and remain until I decide to ungroup kitchen from living room. The system constantly ungroups and I have to regroup every time I switch on and also I have noticed when I switch from TV to music. Could you assist with this? Many thanks Steve

When playing music from my iphone playlist the songs wont finish and they used to. I've done all the updates and it just gets worse. I have the new optium Altise so there is no way for me to get into the route like some of the other post say to.

Hi, after reconnecting my Play 5 to my new router, the app on my phone no longer works. So i uninstalled it, then reinstalled it from the Play Store. It loaded once, but was very glitchy. Now it wont load at all. Just get a black screen.

I am going to keep this short and sweet. I have been a long time Sonos enjoyer and proponent. I bought my first SonosZP100 and speaker back in what must have been early 2005. I expanded my collection to fill the house and constlantly bore my friends with my lyricals. I just sold my last speaker a playbar. You probably won't miss me as a customer. You have loads of happy satisfied customers. When you make a commitment to serving those who use Android and Google Home Assistant services as well as you service Apple and Amazon, I will come back. Until then I am having to live with my principles and a series of Google Homes, Max , Mini and others.

When Sonos alarm wakes me, I really really really want to be able to snooze either from an iOS notification or watchOS notification ... .please.

I just “switched” from Bluesound due to the more mature Sonos software and Apple Music compatibility which was supposed to make my life simpler. Now that I have everything up and running I’m disappointed in a couple things. Most importantly, why is there no native iOS widget to enable Sonos control from the lock screen or notification center? A previous Sonos system I set up for a friend had native control on the lock screen which, I understand, is now disabled in V9 due to Airplay 2 issues. Fine. But why not a widget as an alternative? This is just something I’ve always used, and apparently took for granted, in Bluesound and is now sorely missed.

The new app (Android) is asking me to register my speakers by signing into an account with an email address that is not one I recognize. I have my own Sonos account, but it won't let me sign in with it. What gives?

This must be a dumb question, but where are my Sonos playlists? I've just created a few playlists (e.g., tap the three dots...Add to Sonos Playlist...name a New Playlist, etc). Got a confirmatory message that songs were added to playlist such-and-such. But now I don't know where to find the playlist to actually play it. I thought there'd be a "Sonos Playlists" within the Music Library (along with Artists, Albums, Imported Playlists, etc), but I don't see it there. Surely this is an obvious thing that I'm missing. I'm using the new Sonos Controller (v8), which I just updated to yesterday... Thanks.

Hi -- I can't explain this (annoying) strange behavior: within an album, my tracks are not always sorted by track number. When it is not the case, the order is not neither alphabetical. All my tracks have correct tags. All my track number tags are correctly filled. The "sort by track number" is selected in the Controller's options. Any help?

My CR200 has frozen during the most recent update. The blue update line is around 75% across the screen. Any suggestions?

My zone player 90 has not been updated in many years (house rented out for 6 years and I don't think tenant used it). My sonos app on my phone can connect to it and then checks for updates.....and hangs. I can't get further than this. I have deleted the app and reinstalled it, I have tried updating from another device. I have switched it off and back on again but no luck so far. Can anyone help??

Hello, Setting up Sonos for the first time and the app says it needs to check for updates before launching. Once pressed it won’t stop ‘checking for updates’, it does it for hours with no changes. We haven’t been able to use the speakers. I’ve updated my phone, uninstalled the app several times and even tried it on a another phone but the same thing happens.

Hi, Today happened what I dreaded for some time. I was forced to update my Sonos systems and now both my iPad 1 tablets will not work with Sonos anymore. We have them wall-mounted so we can control music all over the place. I am very disappointed to say the least. We had planned to buy some more Sonos systems but the announcement at the beginning of this year stopped us. I hate companies that don't give me control over what is mine. Sonos nor Apple own the gear at my home, I do. Paul

I am unable to open Sonos Desktop Controller on my PC, which is running the current version of Windows 10. After displaying the Sonos logo, it hangs on the intro screen, which is just a white box. I tried uninstalled & reinstalling it, so now it’s getting hung up on the “Sonos setup” screen, which is also a white box. I’m running Windows Defender Firewall and the Sonos app is allowed to communicate through this firewall. The controller was working fine until recently and there have been no recent updates to Windows. Sonos is working, the apps on my iPhone and iPad are all working with no issues and the Sonos software is up to date (just updated today in fact). I'm also not able to launch the Spotify app on my PC, which is also set up to be able to communicate through the firewall. Any ideas?

Are there plans (or is there a way) to use the Sonos app from your phone to broadcast what you say in the phone’s microphone to one or all of the rooms so it acts like an intercom? A use case would be to announce to everyone in the house that “dinner is ready!” or “the bus is here!”. Just use the app, select the rooms - but instead of using radio/pandora/etc., there would be an option for microphone/intercom. Once selected, you can say your message from your phone and then go back to what you were listening to.

I am unable to mute both my Playbase and my Play:1 with my remote. This was working fine for a while. Now, just the Playbase mutes when I use the remote. Both devices are tuned to my TV, but my Play:1 is set up as a separate room because I want main sound coming out of my devices (don't want stereo.)