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Used for years but have just got a new laptop. downloaded the app but it wont connect to my play 1's

ive tried everything it says.



if I sign in to my spotify it connect straight away.



On the manage drop down everything is greyed out except change language?



Please help!
Most likely to be a firewall issue. See:

https://support.sonos.com/s/article/813

https://support.sonos.com/s/article/688