Controllers and Music services

Hi, am having problem with Sonos app ver 80.03.06 which could not find my Sonos1 despite it playing and forces me to “update network” every time I launch the app. Why is this and how to solve this?

I have the latest app update on iOS. Fortunately I can set and edit alarms again now. However, the app is still not functioning properly in this respect: ever since I updated to the redesigned app some weeks ago, which was missing alarm functionality entirely, my phone kept giving me notifications about alarms going of at the times alarms were set prior to the app update. Even though I had since edited the alarm times via the Mac app, I kept getting notifications on my phone at the old set times. Even with the last update, which allows me to see and edit the alarm times again, I keep getting notifications at the old alarm times. Please fix that. 

Hi. Is there a reason why I am not able to add any of the Jazz Groove stations into my favorites? They offer five stations. When I try to add any of them to my favorite from in the music service view it keeps saying to try again but no reason is shown why. Then in playing mode, in the lower right corner, the three dots, when I press that, adding as a favorite is not an option.  Thanks.   

La aplicación de deezer en sonos da error Moderator edit:Google Translate-The deezer application on sonos gives an error

They are starting to block streaming services like Pandora and Sirius XM unless you update the app. Can't even remove and re-add the services unless you update.

I understand Sonos removed volume control from the IOS app using the phone volume buttons some time back. Are there any plans to bring this back? Right now the volume slider is so small that 90% of time when I touch it to change the volume it doesn’t respond. Very frustrating. One additional way of solving this is add up and down arrows somewhere near the volume - note: they need to be large enough and responsive enough to be useful. 

Hoe kopieer ik sonos speellijsten?

Dear managers at Sonos:Could you please, please, please concentrate on improving the new app as quickly as you can with emphasis on making it play music through Sonos speakers? It is well over a month after you promised that the new app would be a great improvement over the previous app.  It is still a disaster. About half the time it won’t connect to Sonos speakers.  It still comes with messages either saying that there are no Sonos products connected, no services or simply can’t play music for some unknown reason.  Then, when it finally grants me the ability to hear some music, it randomly cuts off speakers and songs. What’s up with that?  It almost seems like you have gone out of your way to sabotage the Sonos system.When can we expect an app that plays music over Sonos speakers and does it consistently?P.S. I have spent so much time on your mess over the past month that I think it would have been cheaper to hire a musician to play music at my h

I briefly used the new app on one device as i in advertantly updated on an Apple tablet. I was able to use some functions but was asked to sign in for others. Otherwise all my mobile devices are on the last version of S2 and i have not updated any speaker/device hardware and accordingly New App does not work on the one device any longer.I contacted Sonos support to understand if a sign in is required to use the new app for routine functions. In S2, i only needed to sign in, turn on location, bluetooth to provision a new device and then i promptly signed out. Support says that i do not need to be signed in to use my speakers. However as i have read many of the threads and posts here, i am unclear as to whether sign in is actually required to the things i did before ie play music, build playlists, que management, volume changes, speaker groupings etc.Could i please ask for your expert thoughts on whether i will be able to continue to use my speakers without sign in? As y

Please, please, please roll back this terrible app release.  It’s a disaster.My chief gripes are: no access to Sonos playlists (which is how I manage my music); and my music library has disappeared (which is how I store my music).What a dire customer experience.  

The whole point of SONOS is that it “just works” to have music through your whole house (inside and out).  Anyone who wants that probably has a Mesh network to be able to connect while they are outside…  But Since S2, and now this new PIECE OF GARBAGE APP, SONOS is basically non functioning.  IF and thats a BIG IF, IF it even connects to the 10 devices we have, it skips, repeats, songs, etc.  It take 30 seconds just to raise or lower the volume or connect a new device.  the LAG is insane - and what it looks like, is that for whatever reason the app must be sending what I’m doing first to sonos and then back to our devices…. ITS IS INSANE HOW BAD THIS MOST IMPORTANT PART OF SONOS HAS BECOME.  THIS IS UNACCEPTABLE.

Ever since we took the plunge for S2 (including upgrading/purchasing 6 new Sonos unit for S2 compatibility) it’s been a real mess (system stability and WiFi issues)! The iOS version of the S2 app is very slow to load, lags almost always, and has a terrible screen refresh rate compared to ANY iOS app we have in the household.   Now 20-40 seconds might not seem like long for an iPhone/Pad app to load/refresh, but if you’re trying to get some quick control over the volume or switching songs this is a STUPID amount of time!  S1 was almost instant across all platforms and apps.  While I realize Apple can take some blame for issues with iOS apps, why is S2 slow on PC and Amazon Fire (Android) devices as well?  I’m guessing I’m not the only one, but Sonos sure seem slow to address this no matter how many times I’ve reported it to support. Anyone else think this degrades the Sonos experience beyond the obvious annoyances (especially compared to the hundred

I use Apple Music service with iPhone's Music application.My understanding is below. Then the received music data are sent to Sonos Amp via Airplay, and I listen the sound from speaker that  are connected Sonos Amp. And I'd like to know that, in case that Apple Music is played back with Sonos application, the music data of Apple Music are directly got from the server on internet.Is it right ?

Is it just me or is the new Sonos app - totally rubbish?

How do I delete old Sonos Playlists? They show and when using the edit option the delete icon is disabled. And when viewing the playlist itself there also is no option to delete.is this yet another broken not working issue of the new app or is it a usability issue that the new app is not made for actual human interaction without having psychic powers and I just cannot find it? And if so can someone who has either psychic powers or who developed it and forgot to tel us users not involved in writing our the flow diagrams where which feature is hidden to help? ;) Guessing nobody knows? Moderator edit: combined posts

What is going on? Did Sonos update the app again? I was very happy to get sleep timer back but now some genius change the setting again so sleep timer either end after 1 hour or end of track,silly but still the worst to come after selecting any period of time the question will pop up either disable connection or cancel sleep time!!! Exactly they are returning again to square one when they cancelled sleep timer in the update, can any one please explain how can we still activate sleep timer without disable connection 

kan de playlist regelmatig worden ge -update Moderator Edit: Google Translate- the playlist can be updated regularly

Hi Re the new sonos app released May 2024 and the voiceover screen reader for IOS. I’m aware that since it’s launch in May 2024 the user experience for blind people using the app with the voiceover screen reader in IOS has been less than fantastic! as a blind person and voiceover user myself, I’m also well aware that sonos have done a lot of work to address problems for voiceover users following the initial release of the new version of the app. my question is are all of the improvments for use of the app with voiceover now included in the app as of the end of June 2024? or, are there more improvements scheduled for voiceover users during july? I’m currently running the last version of the system software and app prior to 7th may, but would like to update not least to take advantage of support for Apple Music Lossless.  I would appreciate any advice from Sonos Staff, or others who have a greater knowledge of the forthcoming software releases. Thanks for your help, Angus. 

I am a patient IT engineer, but I am getting close throw out all my Sonos gear over this mess. I have a whole host of issues that started a few weeks back. It’s a mystery to me how such poor quality software updates passed release testing and were allowed to be rolled-out essentially rendering the product unusable. From Spotify I can sometimes not longer see any of my speakers on my Samsung Galaxy S23. Closing Spotify, putting the phone into flight mode and back again may or may not fix this. This is an older problem that I got used to though. When I select any of the speakers shown in Spotify for playback via Connect I get the circle (of death) and until it eventually times out without a connection to the speakers being established. This is relatively new (a few weeks) Using the Sonos App I can still see some of the playlists that I played last (when Spotify Connect was still working). Sometimes I am lucky and I succeed to get these to play. 

I am missing the Option add to Radio Favorites on IOS  

In the new app when attempting to play one of my custom made playlists using Deezer, the music refuses to play. If trying to shuffle the playlist the play symbol will just show the spinning loading wheel.If attempting to play an individual song within the playlist it just says ‘something went wrong’. It also shows this ‘something went wrong’ error when trying to enter the Deezer service within the Sonos app. Using the old app on my tablet it has a similar issue, saying ‘cannot add song to queue - 701’. Have added a screenshot below of the error message.You can find artists within Deezer using the Sonos search bar. It will allow you to play artist mixes, but if you try to find artist top tracks, it will show the same ‘something went wrong’ message.I have already tried deleting Deezer and re-adding the service, and have rebooted my router and reset all my speakers by unplugging and re-plugging in. This is a major issue as my Deezer playlists constitute most

So before what I’ll call the new S2 “black” app was just updated, I had on my phone and was able to use (at different times)  both the original S2 brown app (to control some newer products like a Suband an Arc ) and separately also use  the original gray S1 app  to control some older connects that I have in my house. When I updated the Brown S2 app to the recent black S2 update, the old S1 gray app now says that one of my connects is incompatible with the old gray S1 app (and that I have to remove it or update to S2) , and says it needs the S2 app,  but it’s not being  discovered by the new black S2 app. How can I fix this to be annle to uae all my products as before ???? (The new S2 black app is still controlling the newer kit and the old gray S1 app is still controlling some old connects. )

Sonos used to be intuitive, user-friendly and integrated well with third party streaming providers like Tidal.  The latest update not only makes using Sonos complex and EXTREMELY clunky and cumbersome, it no longer allows simple features such as playing Artist Playlists in Tidal. (The very thing I used Sonos for).I have already started looking at alternatives … Who else is thinking the same way? 

The recent up has left the library all but unusable. Anyone know how to make songs continue to play one after another after the update?

Informations received from Sonos support yesterday -Additional improvements to screen reader for visually impaired customers: May 21-Adding to queue and playing next: early June-Sleep timer: mid-June-Snooze alarms: mid-June-Local music library search and playback: mid-June-Update Wi-Fi settings: mid -June