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I changed my router so I had to setup my speakers again.

You force me to download your mobile app.

You force me to update my speakers (Play1) for some reason (why do wireless speakers NEED updates to work?)

Your force me to download you “Controller S2” app on my PC, because for some reason, the Controller S1 is no longer compatible WITH THE SAME SYSTEM I HAD FOR YEARS?!

You say it will “update” my controller and transfer my previous settings. It did not update, I had to manually install your new S2 Controller.

It did not transfer anything - all my playlists are GONE.

I spent 20 minutes to setup the system I already had, you forced me to download a bunch of bullcrap I did not ask for and did not need claiming it was necessary AND you did not even transfer my playlists? Everything is just gone?

And no doubt you guys will keep churning out new updates that I am FORCED to download because the speakers will just stop working altogether for some reason, even though the updates change absolutely nothing about the everyday use.

 

Unbelievable. Other than maybe Apple, I have never seen a more customer-unfriendly experience and outright *. You guys do a terrible job at managing compatibilities and letting your customers actually use your product. It’s outright scandalous.

 

Absolutely HORRIFIC user experience all around. 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

OH even better:

 

I tried adding my music library to your Controller S2 - because not even that was part of the “update” from S1 to S2 - and it doesn’t work!

 

“Sonos was unable to add the music folder. Reason: Unable to add the shared folder (….) to your Music Library (1002).” 

What a helpful error message! I can’t use the old S1 controller anymore and your S2 isn’t even able to add music!

Grand!

Well done guys!

I changed my router so I had to setup my speakers again.

You force me to download your mobile app.

You force me to update my speakers (Play1) for some reason (why do wireless speakers NEED updates to work?)

Your force me to download you “Controller S2” app on my PC, because for some reason, the Controller S1 is no longer compatible WITH THE SAME SYSTEM I HAD FOR YEARS?!

So much that, I believe, is simply wrong in your claims. Even just the statements above are inaccurate. Still, you didn’t say Sonos forced you to change your router! 
 

There are many guides on changing router/wifi. The easiest way, from a Sonos system point of view, is to set the new router/wifi to match that of the kit being replaced - same SSID and password. Job done. 

If you disable auto-update nothing in your system will change. Sonos has confirmed elsewhere they do not force updates. 


You did not have to upgrade from S1 to S2. 

You do need an app to install speakers; that feature is long gone in the PC app.  But if you’ve not added devices you do not need the app. 

I could go on, but I’ll stop there. 

 

This just another post from a user who expects everything to just work when THEY make changes. When it doesn't work as expected, they WANT someone to blame. Unfortunately Sonos’ move to release an unfinished app, made the company a good target for that. But when YOU, the user, makes a change in your network that causes issues, take ownership for it!

@Youguyssuck, If you believe it’s so easy to make a product work with so many variations of networks out in the world, why don't you give it a shot?

If you wanted to solve your issues, there many guides for them. But the latest app has also solved many of the Issues you list above.

And if you so desperately want to revert to the S1 app, the new app update allows for that. Go Search!

But why not install a new router and use the old SSID and password?

I don’t really understand why you guys defend the company - but you do you.

I was in fact forced to do the updates because the speakers frequently just stopped working altogether, as outlined above.

Miraculously, they always worked again after the update. So…

Anyway. The issues outlined above are happening, even if you don’t personally experience them. I really don’t understand why you guys freely accept all these workarounds and think that’s okay in any sense.

It’s cool if you guys love browing forums and solving issues yourself, but I have the crazy notion that buying a SPEAKER should be minimal set up and the rest should be plug and play.

 

A music player no longer being able to access your own music even with admin rights and everything is outright ridiculous, and apparently this has been an issue for months.

 

Are you guys paid actors or actually pro-company and against customers? Really odd stuff to be honest.

@Youguyssuck 

Sorry for your frustration; but….

First let me set you straight about your comment…

  • “Are you guys paid actors or actually pro-company and against customers?”

No I’m not an actor, pro Sonos yes, but will admit when Sonos is in error and lastly I’m not against customers. if I were I wouldn’t participate in this forum nor provide you the information that follows.

Since you changed your router (for whatever reason as you didn’t specify why) the following is the procedure you have followed:

For Additional Help with your Play 1

If you require additional help there’s always Sonos Tech Support that (with your permission) can run a diagnostic to gather info on your network and Sonos setup. Of course we in the community can assist if you’re willing to listen and leave pre-conceived ill-notions behind.

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