Controllers and Music services

Hi Guys, a recent Sonos update seems to have stopped one of our Android tablets from running. I have factory reset the tablet and re-installed the Sonos App but it still doesn't. Any ideas how to get it working again? Many thanks!

Hi I seem to have to constantly update the various controllers that we have in our house (which is a little frustrating), but now I find that all my playlists and 'Sonos favourites' are missing. Please can you tell me how to restore these. Thanks.

Tried searching for "Vista 6.4" but could not find a relevant discussion (eg via Beta) My main desktop PC runs Vista (still supported by MS, of course) Works fine for me not intending to change it for around a year or so I'm in the middle of big house upgrade that will include wired ethernet and a Sonos system; have 10 Sonos units currently set up under 6.3 & ready to deploy around the new house when it is finished Have several android 4.2+ tablets with 6.3 app installed for local room control. Got the "Sonos 6.4 is coming. Here’s what you need to know." official email yesterday: Seems I will be able to cope with the tablet app change, but am saddened that a my OS, still fully supported by MS, is being trashed by Sonos. So my question is: Is my best bet to just resist 6.4 updates until later when I've changed my PC, or will I be able to retain the lost PC functionality via the tablets?

Lone Sonos One speaker paired properly with Playbar and Sony TV. Later, for some forgotten reason, I repeated the setup and added a "room" with another name -- but it's just a duplicate of the original room. But now, when I attempt to cast media to my television, Sonos defaults to this second "room" I created by mistake and only plays audio -- no television video. The simple fix would be to delete this added "room." But how? I see no delete option...

Stumbled across odd behaviour, wonder if anyone else has seen this. I have 4 Sonos units, and everything up to date at v9.0.1. All my Sonos boxes are on and playing music. My iOS controller thinks I have 4 Sonos zones. My windows 10 desktop thinks I have 4 zones. My other windows 10 desktop thinks I have only 2 zones (but play/pause controls all the zones, even the ones it doesn't know about). I got into this situation by briefly switching off a Sonos box. I have gone through switching off everything, re-booting the router followed by turning on each zone. I reset the confused desktop controller app instance. I even reinstalled it, and it still sees a very different Sonos network from the one in my house. I assume it's not firewall-related as the controller app can control the Sonos. Any ideas for how to fix things?

Hi, I can see my Sonos play 1 in the airplay device list on my iPhone. However Play 5 gen 2 is not visible in the device list. The Airplay 5 is installed wireless, just as the Play 1, and working. All speakers have the version 9 firmware. Play 1 is also visible in home app, play 5 is not. Does anyone else has this problem?

Sonos is a great wireless High Fidelity system. I own 9 units, representing almost every type of component they make, and have been enjoying music and radio feeds all along... until... Rev 5.0. Hate to say it, but they finally reached the "Peter Principal" of Product Design... now it has 99 number redial, 64 microwave settings and print the size of a cheap fortune cookie. All the while I just needed to reach my 6 closest friends, nuke a hotdog and find out what I needed to be doing "in bed" later tonight. I can no longer make my hearty recommendation to my fellow AARP members because they lost their easy-to-use edge with their hard to read, hard to navigate interface. The problem is not with the user, the issue is with the designers that are 20-somethings and still able to read the fine print on the bottom of the tequila bottle and have the manual dexterity and memory imbedded in youth. C'mon... am I alone in the woods on thi

I want to have one desginated sonos controller that I can use to store all my music on and play music via compitable sonos apps (spotify etc) what is the best Tablet/Ipad to buy

I have a Play5 connected to my Samsung TV via line in...... The sound cuts out if the volume is turned down very low via the TV. Cant have the TV volume below 4..... Normal volume returns when I turn the TV up again.  I can work around this by leaving the TV volume High, and then turning the SONOS volume down to the level I want  No problems with cut outs at low volume when streaming music.. I'm not a electronic wiz, but I'm thinking that the TV pumps out less current or voltage through the audio line out at low volume. And that the SONOS line in needs a specific current or voltage for it to detect audio is being played....Please correct me.... Is there a way for me to get SONOS to play the audio from my TV at very low volume????? Cheers

Hi all, I am struggling to find pieces of classical music in the Sonos app using my Apple Music account. For example, if I want to find Saint Saens Organ Symphony played by Jonathan Scott, what do I search for? Do I search for artist, track, album etc? Maybe someone can find it and let me know how they did it! Maybe this actual recording isn't in Apple Music, but how would I know this? It seems to me that classical music is not well catered for by Sonos/Apple Music, but may be I am just using it wrong. Thanks.

63741391 diagnostics I keep getting this message when I try to complete the prompted update. I’ve rebooted each speaker, Connect Amp, Bridge, modem and router. I’ve had the same setup for years and nothing has recently changed. Please help!

I had to update the Sonos Android app from 9.0 to 9.1 on a Kindle Fire HD 8 Kids edition (OS version 5.6.2.0) as the Sonos app told to do so in order to work. First the update did not really work (not sure if the OS or the app was the culprit). I had to manually uninstall and reinstall it. After some hassle it worked with the parents account. When sharing this app with the kids account it appears on the screen but it does not work / launch anymore. As the app seems to have the need to get more permissions with the update which might be a thing. The question is: did anyone experience this behavior as well? Is it a known issue? Is there a workaround? Any other app that is shared does work properly just not the Sonos one. Thanks for any answers!

I have folder.jpg files for album art in every single album folder. It has worked great so far. Now I have bought a new Synology NAS and have moved all my music folders there, including the folder.jpg files. Still works great. BUT... If I edit any music file in a folder with the NAS utilites, Sonos stops displaying the album art from the folder.jpg file in the folder. Updating the Music Library doesn't help. It doesn't even help if I delete the old folder.jpg file and put a completely new folder.jpg file in the folder. If I once have edited any music file in that folder, Sonos refuses to display the album art in any folder.jpg file from that folder any more. Why?

i bought several speakers but was never told that i had to keep updating software. i am then told i have to keep checking for software updates and it is my fault that my system forces me to update the software. there is a box saying later but that just sends you back to the update screen. Then you have to reset your password, the email comes through but there is no reset button displayed, you have to click around aimlessly until you find it.I DO NOT WANT TO CHANGE MY PASSWORD. Customer unservices, we are having problems with our phones today, funny that they have problems every time i phone. To update system took 20 min meaning i missed the programme i wanted to listen to .my old transistor radio possibly didn't sound great but at least it worked every time and didn't need updating.

The usual thumbs up or down icons are no longer on the screen that displays the song that is playing on Pandora. Any ideas how to get them back?

Hello, I have Sonos S5 'gen 1" and when i try to update it there was a massage says "update error 11", I was trying to restart the router and also factory resetting the speaker but unfortunately all steps are failed, Actually the unites was in store for a years and that's maybe the reason and the firmware needs to update..kindly help.

Hi, I have two play:ones, and use them fairly regularly. But everytime I use it, without exception, the app freezes, loses the speakers or stops working. This has been a nightmare, especially when entertainment guests. Is this common or is there a fix? The app and speakers are always up to date in terms of software. Thanks

Up until today, when I updated the Controller on my Win10 machine, I've had no issues. The Controller worked fine and the rest of the system worked fine. My Sonos speakers are on a separate VLAN from my machine. I have a Virtual IP with a NAT 1:1 mapping set up so that my machine appears to be on the same VLAN as the speakers. Now the machine can't connect to the speakers any more. Something has changed in the Windows version of the Controller. What is it that changed? More detail: Win10 Machine on VLAN 2 Sonos speakers on VLAN3 Router running PFSense 2.4.3_1 (latest release, no changes recently) Virtual IP (IP Alias) on VLAN3 NAT 1:1 Mapping from machine's static IP on VLAN2 => Virtual IP on VLAN 3 As I said, this all worked fine until I updated to the latest Controller software and that was the only change anywhere on the network. Controllers on VLAN3 all work OK, speakers all function normally. I just ca

My Sonos system (pair of Play:1s) works fine when streaming from Apple Music but when I play music direct from those stored on my device (iPhone 😎 it consistently skips forward to next when only halfway through a track! The next song plays immediately, for a while, until it too skips on to the next song. It used to work fine but this problem has been persistent for a while now. Is there anything I can do to stop this happening? Thanks

Can we get a visualizer please!

Can't get rid of the chime alarm sound. I use to have my alarm set to the news every morning and now the chime sound comes up and even when I turn it off I have to choose the news station. I have deleted all the alarms and made sure all chime sounds are not chosen yet when I create a new alarm and I chose the radio station as a "alarm sound" I still get chimes as a sound. How can I solve the problem? Thanks

Is there a controller available to be able to control my Sonos speakers from my Apple Watch?

I can see the song name and artist in sonos controller, with the duration and everything. However, I don't see them scrobbled to my last.fm account.

Trying to update the app on my fire tablets... I removed the app from one of the tablets and tried reinstall. Appstore says the APP is not compatible with any of my tablets. HOWEVER it is on four other of my tablets (all the same model) and they work

I have an update but when I try to update or re-install it is asking for user name and password. I know my password is right b/c I can sign into the Sonos website directly. I'm guessing that means my user name is wrong but it is pre-filling my user name with my first and last name. I've tried other variations as well including my email address as the user name (as you use when you sign into the Sonos website directly). Nothing is working. I'm in a dead end loop. Please help.