Controllers and Music services

I know there are longer threads about the new app, but as this is a specific issue relating to Mixcloud I thought I would create a new topicSince the update the only feature that works in the Mixcloud service is ‘favourites’. None of the ‘following’, ‘followers’, ‘uploads’, ‘stream’ etc have any content (despite all of them being populated in my separate Mixcloud app) . These are critical parts of the service, which allows me to search for music and which were present in the previous version. I have tried removing the service, then re-adding it, but to no avail. Is anyone else having any issues? 

RadioPlayer service is not working (Italy) No content available message.The RadioPlayer App is working normally.Must be DNS related.The link for info point to www.radioplayerworldwide.com which is not the right one.It should be either radioplayer.org (worldwide) or radioplayeritalia.it (Italy)

On the new app, if you try to disable wifi on a wired device, such as an Arc or Sub, it will hang, crash, and then it may even say it's disabled. But then the device reboots and its back to enabled. When you do it from the old app, it properly disables the wifi. This is easily reproduced 100% of the time. Please do not respond with why you think wifi should be on - my entire system is wired and works perfectly wired. Anytime I add a new device, I have to dig up an old iPad with the old app on it to disable the wifi because the new app does not work.  Also, why doesn’t the Mac app or website have the features to disable wifi or add components? 

I changed my router so I had to setup my speakers again.You force me to download your mobile app.You force me to update my speakers (Play1) for some reason (why do wireless speakers NEED updates to work?)Your force me to download you “Controller S2” app on my PC, because for some reason, the Controller S1 is no longer compatible WITH THE SAME SYSTEM I HAD FOR YEARS?!You say it will “update” my controller and transfer my previous settings. It did not update, I had to manually install your new S2 Controller.It did not transfer anything - all my playlists are GONE.I spent 20 minutes to setup the system I already had, you forced me to download a bunch of bullcrap I did not ask for and did not need claiming it was necessary AND you did not even transfer my playlists? Everything is just gone?And no doubt you guys will keep churning out new updates that I am FORCED to download because the speakers will just stop working altogether for some reason, even though the updates change absolutely not

Hi, I have my Sonos set to stream music from my NAS drive. I created a playlist with over 5000 songs and had the ability to add, delete, edit and move music from streaming apps and my local drives. The following features I had are still missing from this latest update. Can someone from Sonos please provide a timeline as when these features will return? Album Artwork is not displayed for Android. It is for IOS.Only the Song & Artist is displayed, missing AlbumSwitching to queue goes to top of list, it needs to go to the song playingAbility to add, delete, edit, move songs in queue 

It’s so annoying that they have removed Apple Music from the web app. Any reason? Licensing costs?

I can no longer control the music selection or volume on my Sonos equipment. Due to the new app it is dysfunctional. If you will not roll back to the old app then we will collectively need to seek a refund on your equipment as it has been mis-sold.

Hi I have came up with a workaround  for the issue with international radio station streams not playing in the UK. Here is the solution not ideal but it works. If you have a ROAM or ERA 300 speaker connected to your system you can use your phone to open up the Web app for my tuner radio find the station you want then connect your phone via Bluetooth to one of the above speakers and group with any other sonos speaker in your system. As I said not great but I have my radio stations  back on sonos. 

I’ve had my LG OLED 65” TV and playbar for a few years.   Our dog ate the Magic LG remote.  Ordered a new one and can’t get the Playbar to control the TV volume.   Sat on the phone over an hr with Sonos technical support and they can’t figure it out.   We changed manufactures to Sonos, Bose, Phillips, Samsung  and none of them will control the volume while watching TV….   If I turn the TV off and open the Sonos app to listen to music, I can control the playbar with the Magic remote.   This makes no sense to me!!  I spent a few hrs messing with this, watching Youtube and reading forums and can’t figure it out.   Reset the playbar to factory setting and still nothing.  You would think in 2024 electronics would sync better!!

Tidal on the new app. Cover art is missing from the playlists and you’re not able to add anything to the Sonos Favorites. Is this going to be addressed?

How to downgrade S2 to S1 downgrade tool in IOS where is the tool and whatwould be good doing this, i have 1xNew amp, 2xplay3,1 play1, 1xSonos ikea lamp.

I used to listen to my local NPR station on Sonos using TuneIn. However, now it seems I have to pay for a premium subscription to TuneIn in order to do so. Do you have any suggestions for alternative ways I can listen to my local NPR station on Sonos without using TuneIn?Thank you.

I’m having trouble getting Amazon Music to play through my Sonos system. What troubleshooting steps can I take to resolve this issue, and how can resources or guidance from Amazon Oddit and SwiftStart assist in addressing connectivity problems between Amazon Music and Sonos?

I’ve read a couple posts, and it appears you cannot use multiple Sonos accounts on 1 system. I would like to raise a feature request to enable this. It is ridiculous that the leader in connected speakers doesn’t handle multiple users properly. Each user should have their own Sonos account. This is a serious design flaw and it should be corrected. If there is a solution that enables multiple Sonos accounts and I haven’t found it, please let me know. If not, then please make this an enhancement request.

Something I have noticed is that if you switch to radio you lose your queue.

updated to the latest firmware today and can’t control the volume via the iPhone’s physical buttons anymore through airplay.  is this another strategic move to keep the users locked in the sonos app, and not able to control music and volume via airplay and other apps such as apple music?   

Hi Sonos,I know you’re all working hard squashing bugs, and thank you for making everything a lot more stable now. I wanted to provide some feedback on the new app as it’s been out for a few months.Could we have an option to default load to the Sonos Favourites screen when opening the app. This is the screen I use the most Could we have an Edit option for the Sonos Favourites screen so we can remove and reorder it like the home screen. I don’t need Recently Added in this view, and would prefer to have Stations at the top. Could Sonos Favourites be listed alphabetically. At present it’s ordered by when items were added, meaning my all-time favourites quickly disappear behind other items. In the previous app I could start playing a favourite station with a single click from the home screen. Now it’s at least two clicks. Could stations not play with a single click as before as there’s no reason to be taken through to a second screen where I have to press play. Input feedback is somewhat l

What happens when Sonos receives an audio stream (say from Amazon Music) in excess of 24/48?Does Sonos reduce it to 24/48 or something lower or even not play it?

I’ve been awaiting a fix to whatever broke my Local Library support a few weeks ago. I had already applied the workaround since the April update, of sharing the local Music folder on the Mac as a network drive, then re-adding the library using that location. It had worked fine through May, June, and early July until the update then came which broke it.So I’d like to try the new 80.06 version, but so far it’s only showing available for the Android or iOS versions. Has anyone seen info on when the MacOS version will come? I’m growing tired of only being able to listen to my Spotify or Pandora playlists.

Hello, Just purchased a Sonos Move 2, which i enjoy very much, Was expecting to have Notifications-Style Audio Controls - just like in other music apps ( tidal, spotify, youtube music ), yet they seem to miss in the Sonos app, Noticed from the current discussions that other users might experience the same thing, Hopefully this will get solved in the next patches, doing my job to report it, In order to resolve this, i’ve tried :reseting app from Sonos Uninstall and reinstall Clear cache and data and then restart sonos restart phone have allowed Sonos notifications in Android app config( multiple times in different combinations ) Maybe it’s related, i’ve tried following this guide, but that option does not show up https://support.sonos.com/en/article/control-sonos-volume-with-a-mobile-device-s-hardware-buttons  Have attached screenshots with :the issue with Sonos Sonos is actually running Youtube Music correctly displaying much appreciated audio controlsMissing lock screen buttons ( mayb

HelloI’am a sonos hd radio subscriber and i find that channels list in new app is smaller than in desktop app or 3rd party apps like sonopad.As an example in Classical section i see only one station Concert Hall in new app, but on desktop it 3. Same in other music radio sections.   

I could not connect to my Sonos system and noted in another conversation the Sonos recommendation to try resetting the app on my iPhone. So I tried doing that, it took me to a page to accept the Terms of Use, License and Warranty agreement, but the accept button is grayed out the only option is to cancel.  What am I missing, or is this another issue with the “new and improved app”?

My music library in on a PC (not NAS), and before the new app was released Sonos could access this.  With recent update to the new app I can now add my music library, which I have done.  However, when I select Albums in My Music Library on the app, there’s nothing there.  It does say that loading may take some time, but it has been weeks now, and still nothing there. I have tried selecting the folder again, but still nothing. In Music Library Settings it says that the library has synched.  I have also scanned for new content. But nothing is there.

I have a PORT 48 System.My first issue this weekend was that the sonos app indicated that my Apple Music account expired (therefore, I could not play any Apple Music).  That message was wrong since my Apple account is not expired.  I was able to reinstall Apple Music in the app.  However, the music did not played.  When I click the play arrow, a dark round circle appeared. I contacted Sonos support today and sent a Diagnostics. While talking with Juan, Apple Music began to play.  Juan gave a case # to use if I have more problems.  And, I do have more problems.  Apple Music plays.  However, it only plays one song and stop.  The system does not plays a whole album, just one song at the time. Has anyone have hd an Experian similar to me?Sono’s Radio was always available to play if I want it to.Thank you for reading this.  Respond if you wish. Modesto   

Guten Abend zusammen,Seit kurzem kann ich keine Radiosender mehr abspielen. Bei Sprachbefehlen über die Alexa App App wird zumindest akustisch bestätigt, dass der gewünschte Sender jetzt abgespielt wird. Jedoch tut sich nichts.Auch bei der manuellen Auswahl eines Senders spielt Sonos einfach keinen Radiosender mehr ab Die Verbindung zum Internet besteht und funktioniert. Wenn ich zum Beispiel auf Spotify gehe und Musikstücke direkt einem Sonos Lautsprecher zuweise, spielt dieser zuverlässig ab.Lediglich die Radiosender funktionieren überhaupt nicht mehr. Ich habe schon mehrfach die Netzwerkverbindung überprüft, die App neu eingerichtet, die Sonos Geräte neu verbunden, ohne Erfolg…Für Hilfe bin ich sehr dankbar Moderator edit:Google Translate- Good evening everyone,I have recently been unable to play any radio stations. When I use voice commands via the Alexa app, there is at least an acoustic confirmation that the desired station is now being played. But nothing happens.Even when I man