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Controllers and Music services

Talk about Sonos S1 and S2 Controller apps for mobile, and the desktop app. This is also the place to talk about partner apps, Airplay, and direct control.

  • 6,231 Topics
  • 59,245 Replies
Gwenddoleu
Gwenddoleu
asked this

New SONOS App - Feedback

In the new 2024 Sonos App :Where are the alarms settings? Where is the Last.fm service?Where is the Android widget?This is a real nightmare....
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ratty
ratty
answered this question

One household; need multiple Sonos accounts to control system?

She simply installs the Sonos app, tells it to connect to an existing system, and signs in using the same account as yours.Up to 32 controll...
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6231 Topics
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B0nesawContributor II
posted in Controllers and Music services
Sonos does not work on Mesh Networks - And New App is WORSE than S2 was. It doesn't work at all

The whole point of SONOS is that it “just works” to have music through your whole house (inside and out).  Anyone who wants that probably has a Mesh network to be able to connect while they are outside…  But Since S2, and now this new PIECE OF GARBAGE APP, SONOS is basically non functioning.  IF and thats a BIG IF, IF it even connects to the 10 devices we have, it skips, repeats, songs, etc.  It take 30 seconds just to raise or lower the volume or connect a new device.  the LAG is insane - and what it looks like, is that for whatever reason the app must be sending what I’m doing first to sonos and then back to our devices…. ITS IS INSANE HOW BAD THIS MOST IMPORTANT PART OF SONOS HAS BECOME.  THIS IS UNACCEPTABLE.

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5 months ago
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kassey22000Enthusiast II
asked in Controllers and Music services
Anyone else experiencing severe APP LAG & slow loading/refresh with S2?

Ever since we took the plunge for S2 (including upgrading/purchasing 6 new Sonos unit for S2 compatibility) it’s been a real mess (system stability and WiFi issues)! The iOS version of the S2 app is very slow to load, lags almost always, and has a terrible screen refresh rate compared to ANY iOS app we have in the household.   Now 20-40 seconds might not seem like long for an iPhone/Pad app to load/refresh, but if you’re trying to get some quick control over the volume or switching songs this is a STUPID amount of time!  S1 was almost instant across all platforms and apps.  While I realize Apple can take some blame for issues with iOS apps, why is S2 slow on PC and Amazon Fire (Android) devices as well?  I’m guessing I’m not the only one, but Sonos sure seem slow to address this no matter how many times I’ve reported it to support. Anyone else think this degrades the Sonos experience beyond the obvious annoyances (especially compared to the hundred or so other apps we use with NO laggi

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5 months ago
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torakitiContributor I
asked in Controllers and Music services
about Sonos System

I use Apple Music service with iPhone's Music application.My understanding is below. Then the received music data are sent to Sonos Amp via Airplay, and I listen the sound from speaker that  are connected Sonos Amp. And I'd like to know that, in case that Apple Music is played back with Sonos application, the music data of Apple Music are directly got from the server on internet.Is it right ?

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Airgetlam
5 months ago
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ITBContributor II
posted in Controllers and Music services
new app

Is it just me or is the new Sonos app - totally rubbish?

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5 months ago
Asgorath
AsgorathChromatic Producer I
asked in Controllers and Music services
how do I delete old Sonos Playlists in the new trainwreck app?

How do I delete old Sonos Playlists? They show and when using the edit option the delete icon is disabled. And when viewing the playlist itself there also is no option to delete.is this yet another broken not working issue of the new app or is it a usability issue that the new app is not made for actual human interaction without having psychic powers and I just cannot find it? And if so can someone who has either psychic powers or who developed it and forgot to tel us users not involved in writing our the flow diagrams where which feature is hidden to help? ;) Guessing nobody knows? Moderator edit: combined posts

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Bumper
5 months ago
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ashraf20Contributor I
posted in Controllers and Music services
sleep timer new update

What is going on? Did Sonos update the app again? I was very happy to get sleep timer back but now some genius change the setting again so sleep timer either end after 1 hour or end of track,silly but still the worst to come after selecting any period of time the question will pop up either disable connection or cancel sleep time!!! Exactly they are returning again to square one when they cancelled sleep timer in the update, can any one please explain how can we still activate sleep timer without disable connection 

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5 months ago
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Mario NLContributor I
posted in Controllers and Music services
lekker niksen - nice nothing

kan de playlist regelmatig worden ge -update Moderator Edit: Google Translate- the playlist can be updated regularly

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5 months ago
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Geordieshorts74Contributor II
asked in Controllers and Music services
New sonos app 2024 and improvements for voiceover screen reader users in IOS

Hi Re the new sonos app released May 2024 and the voiceover screen reader for IOS. I’m aware that since it’s launch in May 2024 the user experience for blind people using the app with the voiceover screen reader in IOS has been less than fantastic! as a blind person and voiceover user myself, I’m also well aware that sonos have done a lot of work to address problems for voiceover users following the initial release of the new version of the app. my question is are all of the improvments for use of the app with voiceover now included in the app as of the end of June 2024? or, are there more improvements scheduled for voiceover users during july? I’m currently running the last version of the system software and app prior to 7th may, but would like to update not least to take advantage of support for Apple Music Lossless.  I would appreciate any advice from Sonos Staff, or others who have a greater knowledge of the forthcoming software releases. Thanks for your help, Angus. 

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Corry P
5 months ago
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spepperContributor I
asked in Controllers and Music services
Spotify Connect no longer working with recent updates / Cannot Reauthorize Spotify in Sonos App

I am a patient IT engineer, but I am getting close throw out all my Sonos gear over this mess. I have a whole host of issues that started a few weeks back. It’s a mystery to me how such poor quality software updates passed release testing and were allowed to be rolled-out essentially rendering the product unusable. From Spotify I can sometimes not longer see any of my speakers on my Samsung Galaxy S23. Closing Spotify, putting the phone into flight mode and back again may or may not fix this. This is an older problem that I got used to though. When I select any of the speakers shown in Spotify for playback via Connect I get the circle (of death) and until it eventually times out without a connection to the speakers being established. This is relatively new (a few weeks) Using the Sonos App I can still see some of the playlists that I played last (when Spotify Connect was still working). Sometimes I am lucky and I succeed to get these to play.  Using the Sonos App while trying to connec

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Corry P
5 months ago
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ronvgsTrending Lyricist II
asked in Controllers and Music services
Missing options in Sonos Radio Favorites

I am missing the Option add to Radio Favorites on IOS  

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Corry P
5 months ago
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tl250Contributor I
asked in Controllers and Music services
Deezer - Won't Play Custom Playlists Or Top Tracks & Service Won't Show

In the new app when attempting to play one of my custom made playlists using Deezer, the music refuses to play. If trying to shuffle the playlist the play symbol will just show the spinning loading wheel.If attempting to play an individual song within the playlist it just says ‘something went wrong’. It also shows this ‘something went wrong’ error when trying to enter the Deezer service within the Sonos app. Using the old app on my tablet it has a similar issue, saying ‘cannot add song to queue - 701’. Have added a screenshot below of the error message.You can find artists within Deezer using the Sonos search bar. It will allow you to play artist mixes, but if you try to find artist top tracks, it will show the same ‘something went wrong’ message.I have already tried deleting Deezer and re-adding the service, and have rebooted my router and reset all my speakers by unplugging and re-plugging in. This is a major issue as my Deezer playlists constitute most of my listening on the Sonos s

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5 months ago
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Andrew PerrinTrending Lyricist I
asked in Controllers and Music services
new app

So before what I’ll call the new S2 “black” app was just updated, I had on my phone and was able to use (at different times)  both the original S2 brown app (to control some newer products like a Suband an Arc ) and separately also use  the original gray S1 app  to control some older connects that I have in my house. When I updated the Brown S2 app to the recent black S2 update, the old S1 gray app now says that one of my connects is incompatible with the old gray S1 app (and that I have to remove it or update to S2) , and says it needs the S2 app,  but it’s not being  discovered by the new black S2 app. How can I fix this to be annle to uae all my products as before ???? (The new S2 black app is still controlling the newer kit and the old gray S1 app is still controlling some old connects. )

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Corry P
5 months ago
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SimonDGWContributor I
posted in Controllers and Music services
Who else is going to look for a Sonos alternative if they don't fix the App update soon?

Sonos used to be intuitive, user-friendly and integrated well with third party streaming providers like Tidal.  The latest update not only makes using Sonos complex and EXTREMELY clunky and cumbersome, it no longer allows simple features such as playing Artist Playlists in Tidal. (The very thing I used Sonos for).I have already started looking at alternatives … Who else is thinking the same way? 

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5 months ago
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NDSoCalContributor I
asked in Controllers and Music services
can library songs play in a loop in the new app? selecting one song at a time is a deal breaker.

The recent up has left the library all but unusable. Anyone know how to make songs continue to play one after another after the update?

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Bumper
5 months ago
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DracurfContributor I
posted in Controllers and Music services
update about additional features coming soon:

Informations received from Sonos support yesterday -Additional improvements to screen reader for visually impaired customers: May 21-Adding to queue and playing next: early June-Sleep timer: mid-June-Snooze alarms: mid-June-Local music library search and playback: mid-June-Update Wi-Fi settings: mid -June   

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5 months ago
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inthemoment1Contributor I
asked in Controllers and Music services
my Sonos app updated and is not functioning properly.

Help.

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5 months ago
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CrazynurseContributor I
asked in Controllers and Music services
the app keep telling me to login as administrators...how do i do that? i deconnect, but then no options to login as administrator

I keep disconnect myself from the app and try to reconnect us in the administrator but I have no option for so and it keeps telling me that my speaker is not registered although it keeps lugging in but I have no option I canike news

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5 months ago
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ole christiansenContributor I
asked in Controllers and Music services
Missing Sonos favourites, slow load of Playlist and cannot use Search

The Favorites Cannot load on the startpage on my IOS devises (2 iPAds and 2 iPhones). It’s loaded on my Mac and Windows controller.The IOS controller Connects very slow and ofte it Cannot load the playlist but the Music is Playing.The search function says “Something went wrong…”This has started aften the Update - I’m not impressed by the new App.When will Sonos Update the app with fixes? 

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5 months ago
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JCDATLContributor I
asked in Controllers and Music services
Unable to add to existing, or create new playlists with the recent app update

Spent over an hour waiting on line to talk to customer service rep who was not helpful. He finally came back and said the recent I couldn’t add a playlist or put music onto existing playlists was because, “Sonos is improving its service to accommodate new products.” He also said additional updates will be released to facilitate what I’m trying to do. Huh?!! When does an update eliminate basic features of a product and only roll them back out when the bugs are worked out. Thankfully, I didn’t update the app on my wife’s phone so can still use this function. Truly unbelievable!

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5 months ago
AjTrek1
AjTrek1
posted in Controllers and Music services
Allow Automatic Updates for Sonos

Note: The following is offered in the spirit of helpful information. If you are inclined to remain disgruntled with the current state of the app and/or Sonos in general then I suggest you close this thread and move on. I’ll not be responding to any negative comments to justify what I have written.During this time of Sonos fixing things with the App I would suggest turning on automatic updates within the app. If you are manually updating the app you must first remove the current version from your device. The downside is that all data is removed including that which is to be changed/updated as well as that that requires no change/update.  In essence you are rebuilding the app from the ground up which in most instances can require rebuilding personal settings.In technical terms you are pandering to what is known as a “volatile update” that destroys the previous version. This procedure may have been (emphasis on may have been) necessary in the first few updates; but IMO is no longer requir

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Corry P
5 months ago
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Smudger73Contributor I
posted in Controllers and Music services
new sonos control app

Sonos you have ruined my music listening experience- I am Neurodiverse and I really struggle cause it is so complex for me to even search for an album I want to listen too. I have spent so much money on setting up my full house with this system but at the moment with this new app all I am able to fathom out is how to listen to my favourite radio station- why have you done this 😩 can I have my old app back- is there a system that you can provide for your Neurodiverse users! 

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Corry P
5 months ago
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kprProdigy I
posted in Controllers and Music services
Feature request - show how many tracks were added to queue in the message

Hi,Feature request: show the number of tracks added to the queue in the pop-up message like in the older 16.1 Sonos app.  The old 16.1 app displays how many tracks were added to the queue when using these functions:Add to End of QueuePlay Next The pop-up message shows e.g. “142 tracks added to the Queue” The newer app displays just “Added to queue.” It was helpful to get an indication that how many tracks were added without having to access the queue to check.  

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Corry P
5 months ago
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David WarrenContributor I
asked in Controllers and Music services
unable to add songs in Apple Music to queue with new sonos app

I just updated to the new Sonos app which looks great. I use Apple Music and there’s no way to select an individual song and add it to a queue. The “play next” and “add to end of queue” options are gone. The only option is “replace queue”.  This is a big bug as I use and revise my queue all the time. Will this be addressed in future updates?

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5 months ago
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TMS-DCContributor I
asked in Controllers and Music services
Access to Pandora Modes

Can Sonos please advise its timeline for restoring the Pandora Modes in the newest upgrade? It’s one of my favorite features that provides a lot of variety within specified artist playlists. 

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5 months ago
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Pilo101Contributor I
posted in Controllers and Music services
S1 Controller Apple Bug

The app generally works great.  Leveraging the Apple integrations is frustrating.  While the music streaming works, searching or browsing on Apple playlists or search results is buggy.  Icons/covert art shows, more than half or titles are blank even though they are there and can be selected.  It is like the words don’t load.  

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5 months ago
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