Controllers and Music services

Hi, please advise i have ussue with sonos app unable to sign in as the system owner, tried everything, reinstall the app, log out  

AirPlay works fine on both devices.If I try to play music on the Sonos App with Apple Music, the Era100 works perfectly (I also get the Lossless resolution symbol). But if I try to play with the Arc, I get a message saying that “it was not possible to play the selected song, retry” and skips to the next song (and get the same message again). How can I solve this? I really wanted to make use of the Dolby Atmos feature. 

In the last day or two, I have been seeing intermittent delays in syncing Apple Music playlists to the Sonos app’s Apple Music playlist view.   At one point,  it takes hours for a playlist to sync, and, later, it syncs instantly.     Notes: This is not related to the Music Library function, which I can’t set up right now, anyway, for unknown reasons. I have seen these delays with several small test playlists I have no trouble seeing pre-existing Apple playlists Spotify playlist and album syncing works perfectly.Has anybody run into this particular problem and seen the problem fix itself, or been able to fix it definitively?   Comments from Sonos on the reliability of Apple servers are welcome.   Thanks.

How do I create an account to my wife? Moderator Note: Modified title in accordance with the Community Code of Conduct.

Hi all , is there a way of checking if all my speakers are connected via Sonos Net in the app ?? My beam gen 2 is connected via ethernet, can't seem to see in the app if it says connected via Sonos Net, thanks 

I’d like to request that the designers take another look at the home screen on the app and combine Sources and Services into one horizontally scrollable list. To me the Services are all just music sources and its such a waste of screen space to see Music Library and Line In (when it shows up!)  shown on their own.  I would like to suggest that you combine these into one line and then use the space created to have the system component list expanded as small horizontally scrollable list of icons to select / control your component(s).   The rationale for this is that the very first thing i want to do is select the speaker(s) I want to control.

Can I use the app on my Android device, and Airplay on an iPhone at the same time? I have multiple speakers in my system, I would like to play content on one speaker using the app, my wife would like to play different content on another speaker using Airplay… at the same time. So far we can’t figure out how to make this work.

I have not updated Sonos since before the May update, and my NAS music library access & functionality is great (as it has been before & after moving my personal music files from old NAS to new NAS in 2021).Please let me know if you (customers) are still having Music Library issues after post May updates?  And your opinion on whether I should update or continue waiting?  thx

Hi Would it be possible possible to show meta data on the now playing screen, or an advanced view accessed from that screen?So things like the file type, bit rate, year, genre etc. Competitors such as Wiim have this as standard and it's a very useful feature. The vaguely remember it was previously available on Sonos too, in an earlier version, but I might be wrong. Thank you. 

I am a HUGE Sonos fan, and I am concerned that Sonos still does not support Apple Silicon for a desktop install on Mac.  Apple released Apple Silicon for MacBook Pro back in November of 2020, so it has been 4 years!I see Sonos as a cutting-edge technology company, so not recompiling to allow a native Apple Silicon experience is very disappointing.  I waited on upgrading my laptop to an Apple Silicon processor to avoid having to use the emulation software (Rosetta).  All of my software is running natively on Apple Silicon. Sonos is the only product that has not made the effort after 4 years to update to a natively supported Apple Silicon application.I am now using the web app, which is very slow to respond to commands/actions and not as good as the desktop app.  Why is this a native app for Apple Silicon that is not an option today?  

Heard from an industry insider Sonos is planning a paywall for all but the basic app features (once the app actually works).

Sonos is the ONLY app that I cannot control from outside my home wifi. I all I want to do is deactivate a couple of alarms that I forgot to do before I left on vacation. I can access my door locks and alarm but not even change a alarm away from home. 

Are we getting the possibility of generating new and editing existing playlists soon?I understand that it has been a priority to make the app work for people that have been hit really hard on the functionality, but really... it's been 9 month.Are Android users getting the widget functionality back also?RegardsNiels

I’m wonderingWhen I arrive home, and I am listening to Apple Music or Audacy on my phone, through my headphones or car speakers: is there a simple way to shift the music to the whole house? right now, I have to open AirPlay, select one speaker, then open S2 ad scroll down to the actively playing speaker, then open the speaker list and select play-all or whole house. thats a lot of steps, for what seems to me as a common task. also whenever playing a single speaker it’s never the one on the top of the S2 speaker list, the top is always the last inactive group session which is useless since nothing is playing there. thanks

So what exactly was the performance upgrade?In this update:This release will be gradually rolled out to users over several days. Customers can check for updates in their iOS / Android app store and download the latest version of the Sonos app once it's available to them.Reliability and performance updates Requires latest system update - 82.3-60160

I was annoyed that we now have to reauthorize our accounts all the time, but now when I request the reauthorize to take place I get “account not found”.  This is on the heels of not using the speakers for months while the last update was figured out.    can I suggest you use a sandbox environment for testing before going live with these features nobody is asking for?    Also, remove the reauthorize requirement.   Thanks!

Can the Sonos App be used to control the Sonos Ray from multiple mobile devices?  Thank you.

Hi all,Is there any news about this limitation removed ? After all, it's 2025 and having a playlist of over 100 songs shouldn't be a problem…(No matter whether some people think it's a good idea or not to have very large playlists)Can we expect this limit to be lifted?I bought my SONOS equipment without knowing about this. And if I had known about it, I think I would have turned to another brand.Thanks

Hi, The new Sonos app (for Mac and iPhone, with Sonos One speakers, as of 1/22/2025) is an improvement from last summer, but… We frequently can not get any music to play out of our 3 speaker pairs without unplugging and plugging in the speakers.  With 6 speakers and several outlets behind furniture, this is HORRIBLE! When we do get music playing from a pair of speakers, we can’t add other speaker pairs… unless we start the music from the correct pair (living room or family room).  If we start the music on the dining room pair, we can never connect to the other speakers. We had a single speaker upstairs, but occasionally the music would shift to that speaker and then we could not pause/stop the music.  We finally powered off this speaker and this system works better.We have many friends with Sonos in their home and all have had rough experiences.  I used to recommend Sonos, but no longer do.  I’d like to add a couple more pairs of speakers but don’t dare given all the issues. #sadsonosu

Just downgraded my Play 1s and Sonos One to S1 from S2.  Now I can use the S1 app - sooooo much better.   Direct and responsive control and frankly it’s simpler to use than the new app.  Not sure if the new app controls kit via the cloud but it is still slow and unresponsive and a little glitchy when it comes to turning speakers on and off.  I’ve seen beta testing extends to users further away from AWS DCs - why is it so important to go via the cloud? I don’t like the online dependency this brings to use the kit….ive left my Arc and Beam on S2.  This is fine because they are controlled by the to remote.  I’d thoroughly recommend the downgrade if you can.  Sonos have made the process pretty easy - thank you.     

My wife and friends ask me if I am crazy. I just bought additional Sonos speakers.   Guys let us face reality. You had over seven months to improve the apps and the S2 system. It is still very slow, unstable and unreliable.   examples. volume controls not respondingcannot select all speakerstime to access the app and the music is unacceptablepossible solutions assuming a roll back is totally out of the question please redesign the backend and app from scratch separately (there are also major UX flaws that are so painful I did not mention) hope for the best and you do not go bust in the coming year or two  cheers   . 

HelloI received an e-mail from Sonos today about Apple Music lossless support. It says:“Simply stream from Apple Music to a supported Sonos product. Over 100 million songs are available in lossless audio, with resolutions ranging from 16-bit/44.1 kHz (CD quality) up to 24-bit/192 kHz (hi-res)”Does this mean that Sonos has increased its support to 24/192, with Apple Music?Previously, it was limited to 24/48…Thank you

I have the Sonos app on Windows 10 and 11 systems, and also on an iPad mini. I have added items to the queue via my Windows system, and the first one is playing now. So it works.But when I try to display the queue on the iPad, the window shows “Queue is empty.” Even though it isn’t. This does not change over time; well, several minutes anyway.Is there a way to make the queue appear on the iPad? All apps are S2; and the latest version, as far as I know.

When is Sonos going to add Stage+ to services?

My pixel 7a is still on the December update I have updated my older Samsung tablet to the January update would any one be aware of any difficulties updating on a android 15 device as the update has been available since the 13th of January.