Components and Architectural

My speakers continue to cut in and out. I’ve unplugged all of them and restarted the app and there all running on one wifi so I’m confused? My diagnostic number is 752225820

Why has Sonos become so unreliable? Skipping songs, dropping speakers, stops playing altogether?

Hi, I am using Sonos Port exclusively as Line out (no line in connected).Essentially I want to play music from the Sonos App into my PC speakers. I read that in this case there should be 0 delay.However I’ve been using it for a while and found there was a noticeable delay.How do I fix this? I’ve set Audio Delay to Low in the Port but still see that the Port is the only unit out of sync.

Hey Sonos Community,SummaryWhen using airplay to cast music to Sonos speakers, my iPhone 13 Pro iOS 15.2 system sounds (keyboard clicks, Lock Screen chime) get irritatingly loud to the point where you can’t use it. The Sound & Haptics indicate they have not changed. Expected behaviourWhen casting music from the iPhone to Sonos through Airplay, I should expect to be able to easily control music volume. I should also expect system sounds to be unaffected.Actual behaviourWhen using Airplay, I can control music volume but system sounds automatically get dialled up to 10 and so any system sounds that get played through the iPhone are dangerously loud. More infoLooking at Apple and Sonos forums, this appears to be an issue since at least 1 year ago with no fix in sight. I’d really like Sonos or Apple to look into it since it completely ruins the experience and makes me question the amount I spent setting up the sound system.I have no issues when using the Sonos app but I much prefer to u

Hello,I tested today the DTS sound with a Bluray Disc via a PS4 with my Playbase but the sound is hacked ( not continious). In the sound settings of the PS4, i did opt for the dts format.Does anyone know a solution for this problem?Best regards,monte03

for some reason I keep getting the 701 error “(An error occurred while adding tracks to the Queue) with only one of my Spotify playlists,  all other Spotify created and self created playlists seem to play fine.  I have 3700 songs in my playlist and the Sonos app definitely lists all the songs but as soon as I try to play anything from the playlist I get the error.  I've tried playing the first song, shuffle, the play button etc and still get the same results.  All apps and settings are current and please don't ask me to restart my device or router.  This Sonos app is remarkably buggy and frustrating in other respects but I'm learning to live with it’s clunkiness in hopes of future improvements.   Any solutions for the 701 error is appreciated as I really wish to listen to my playlist.   Thank you.  

Just hooked up my Sonos amp to my lg c1 with hdmi arc cord.  The amp and TVs speakers seem like they are at battling one another to play sound. In the course of an hour show they switch back and forth 15-20 times. Any suggestions?  It’s really frustrating 

I have about 15 Sonos speakers, first one bought around 2010.  Lately, the reliability has been very poor.  App not detecting speakers, speakers dropping mid song.  App telling me speakers are playing and they are not.  Last network change was in 2019.  Is it just me?I have an Eero pro mesh network, and literally no changes (that I’m aware of) for almost 3 years.  Lately when trying to play music, I’d say the system does what I want about 55% of time, the other times there are issues.Anyways, just ranting, but it’s starting to bug me, was just wondering if it’s me and my network or if this is commonplace.Thanks

I have connected my Sony PS-LX310BT Turntable via Bluetooth to Sonos Move. Both devices say they are connected yet when I play a record no sound comes out of the Sonos move speaker, please can someone help ?

I’m an Apple user and have my IOS and Sonos devices working across vlans using mDNS.  Unfortunately this doesn’t work for MacOS device.   Any ideas on why not?   Simple solutions?   I was excited I didn’t have to do anything weird to get things working and only discovered the MacOS problem as I was wrapping up. Thanks

I have 4 Sonos ceiling speakers with individual wires going back to a Sonos amp. Unfortunately the speaker wire for the speaker furthest from the amp got damaged during the building works, resulting in only 3 speakers working.  I can’t take a new wire all the way back to the amp from the broken position- due to newly plastered ceiling, 15 metres length and ceiling joists going in wrong direction, etc. Could I run a speaker wire across to the nearest other ceiling speaker and bridge from that one (approx 3 metres), instead of running all the way back to the amp? That way 3 ceiling speakers would be connected to the amp and one would be connected to another ceiling speaker. Happy to hear other ideas on I could get all 4 speakers working without too much destruction!

This problem has been going on for many months now, I live in Montréal, Canada.Many people seem to have reported the same problem and living in Europe or the US.This can happen a few or even many times in an hour and this is very annoying, please help!

my sonos port is connected to my nad amp sonos port line out to tape line  in on amp . the sound is bad and volume goes up and down  

Short story:I split my system to S1 & S2 now I can’t connect to the Bridge via my iPhone.  The bridge has an IP address and I can ping it, I can also get to the webserver on the bridge (http://10.1.1.111:1400/status)The network lights are flashing on the back ok (tried both ports). I saw this post but that didn’t help: Started off with S1 running: Bridge (I’ve got a wide house), Play:1, Play:3 x 2 + Sub, Play:5, Play:5, Connect:AmpI then removed Bridge (replaced with Boost), Connect:Amp, & both Play:5 devices (non-S2 compatible); added 2 new Play:5 devices (waiting for delivery of new Amp).  S2 all set up ok.  Delighted.I reset the Bridge and Play:5, then tried adding it again.  It seemed to add ok and whilst I can see it in the app, I also see “Unable to connect to Sonos” at the top of my iPhone screen.  I also see no lights on the top of the Bridge (the show light option is set on in the phone app).I have also tried wiring a Play:5 direct to the router but that doesn’t work. 

Wired Sonos system (IKEA) can see system in Windows App on computer but disappeared from ios app on iPhone and not visible in IKEA App but visible in spotify app on iphone.

I have a large house with 10 Sonos AMP units in the rack.4 of them keep dropping off the app and have red lights on them.  We pull the plug and wait a minute and plug back in.  They reappear.  This happens a few times a week.

I have 2 sonos one in 2 different rooms and in both  the speakers I cant’n stream music from Apple Music or any other service except from Spotify using Airplay. I resetted both speakers twice, restarded both the router and iphone but nothing changed.do you have any suggestions?

website allows sign in app will not

I have a Sonos surround setup with Playbar, Sub Woofer and two surround speakers.  For some streaming services (Amazon Prime, TV Channels that broadcast in DD) that say it is broadcasting in Dolby Digital, things work fine and when I check in the Sonos app,it correctly indicates that it is receiving a DD input.  However for some streaming services (HBO Max, Apple TV) the app only indicates Stereo PCM even though the service says it is broadcasting in DD.  Appreciate any insight as to why things work with some services but not all. 

Hi,Due to some wifi improvement I want to remove my boost. I did it by just unplugging it but then of course my devices are not recognized anymore.It's not possible to get the system working anymoreOn the forum I see that you actually need to remove a device in the app first, but I can only find these topics about a BRIDGE, and not about a BOOST.The app doesnt have an option to remove a Boost either.Is the best option to re-install my whole system again? And how to do that? (as the app cant find any of the devices in my system)It was installed originally with a Boost (so wired to the routed) and the rest "wireless": 2x Play3, a playbar, a Sub and a Play1.Thanks for advice.

One attachment shows the sonos app will use iheartradio and spotify services to search by artist. However the other attachment shows the sonos app will not use these services to search by genre. Why not please? TIA .... Greg  

The playbar connects temporarily (a few minutes) and disappears from the device list). I tried the solutions in the following posts but they don’t wotk.https://en.community.sonos.com/home-theater-228993/playbar-disappears-from-app-control-6826565I tried connecting through ethernet but the same happens. Thanks in advance for your help!

Sonos amp stopped working, out of warranty. Took the unit apart and found a blown chip, but the top was missing so unable to identify the chip. Can anyone either tell me what the chip is, or if they have one in pieces take a picture of component U3, next to C19 and C17. 

Hey everyone. I have a problem. I uss two Play:5's hooked up to a Shield TV (Android TV box). When I play something it generally works flawlessly, but sometimes it just doesn't play the audio (when I check the app it also shows that the speakers are paused -- if I unpause the sound resumes). Sometimes when I resume a movie it works, sometime if doesn't (without changing a single thing -- strange!). This is very annoying when f.e. watching a movie and having to find your phone, open the Sonos app and manually click on play. I use a USB DAC (Creative X-fi 5.1).-Autoplay is turned on (off has no effect)-DAC>Input cable is of good quality and only 60cm long-Adjusting source level doesn't seem to make a difference Please, suggestions. Frustrating problem.  

Recently music playing choppy ans getting network buffering issues error. Never happened before. I use wifi to connect all devices using sonos 1 app.  tried disconnecting my nest cameras to see they weee causing interference to wifi but no change. Does anyone know how to resolve?