Components and Architectural

Hi.My Playbar keeps disappearing from the s2 app.when I reboot the playbar by power cycling it will reappear then drop again after an hour or two.also my sonos one surrounds will not connect to the playbar. I submitted this diagnostic report 1021399668.any ideas?  

This happens in both my Sonos app on my iphone and desktop. Songs in a number of my playlists(both user created and Spotify created) are greyed out. For instance, if I go to the Spotify created playlist “All Out 80s” in Sonos the song Just Like Heaven - the Cure is greyed out. If I go to the Spotify app then it will play just fine. 

Hi, been using a Sonos amp with no problems for about 2 years. Went to turn on today and heard a click then nothing. Out of warranty, and as an engineer stripped it down. Fuse ok, but I saw a chip had blown on the power board. U3, between R20 and c19. Could somebody let me know what and if this chip is available? 

I switched out Playbase for Arc and now the surround L&R speakers are not working.  They are still showing up in the system for that room in my app.  

Bonjour,Je viens d’acheter 2 enceintes Sonos One que j’ai couplé en Stéréo et ajouter à ma sonos Beam.J’ai remarqué que des déconnexions s’effectuent souvent sur celles-ci (perte du WiFi, je pense ?).Je voulais donc soulager mon WiFi et brancher en Ethernet sur mon switch (qui est connecté à mon routeur).Et j’ai un message d’erreur m’indiquant de vérifier que le produit est connecté à votre routeur par un câble Ethernet et le WiFi ne se désactive pas !Et cela revient après quelques instants !J’ai également remarqué que lorsque j’utilise ma télécommande pour augmenter le son, seule celui de la barre Beam réagit, pas la paire de Sonos One.Savez-vous pourquoi cela ne fonctionne pas ?Faut-il le brancher en direct sur mon routeur ?Merci de vos éclaircissements.

Ever since I paired my Dish Network remote with the beam. The cancel button (on the remote) refuses to work half the time. It only started happening, once it was paired with my beam! Is there a way to UNPAIR it with beam, to see if this is indeed the cause of the my problem? 

Often, but not always, when I select a playlist on Spotify from my Google Pixel phone, the Sonos speaker Play 1 will play 3 songs.  Then it will either stop or the Sonos app will start playing songs from a different playlist.  When it stops, there is no way to kick start it again.  I have to close the Sonos app AND unplug my Sonos speaker and hope my phone will capture it again.  Often times, all my Sonos speakers are either not found or appear greyed out on the device list.  And I am stuck listening to the music on my phone.  Does that make sense? I haven’t seen any similar issue on the online forums.  Please help.  This has been going on since I got the speakers 3 years ago. 

Hi My Sonos speakers wake me up with the Sonos alarm signal instead of a selected radio station. No mather what I do, change, replace or delete, the chimes keeps playing. I do have another exactly the same alarmsignal on the same system, but it wakes me up on another day and it works fine. thanks, Martijn

Hello,New Sonos customer here. Just added a new sub to my ARC. The ARC is connected via ethernet drop to my ASUS router, there is a managed switch between the two. The sub, which I followed the directions on for installation, appears on my Sonos app as part of the ARC setup, but alas, no matter what kind of signal I put through the ARC the sub is silent. I do not feel any vibrations from it, nor, when I put my ear up to the rectangular opening, do I hear any kind of bass tones. What I DO hear very, very quietly is a type of fluttering, as if there’s a card snapping on a bicycle spoke array while far, far, far away. It’s very faint, but I can hear it when my ear is up to the hole.FWIW, I’ve rebooted my router, I’ve checked the status of the IP addresses on the Sonos app as well as the ASUS router app. Everything SEEMS like it should work, but alas, I’m not getting any sound out of this sub.HELP!!! I want so desperately to really enjoy this Sonos equipment and have a pair of Ones arrivin

my brand new Sonos 1 speaker is vibrating when there is bass.  It’s not even at half volume. 

Have 2 Eero Pros in my house, the one connected to the modem is hooked up to a Play:5 and that is outputting SonosNet. My other Eero is in the bedroom with wireless backhaul. I removed the saved network credentials from my Sonos app so it is only connecting via SonosNet and am on Ch 11.After a slightly painful set-up process getting everything up and running, my only issue right now is that I can only control my speakers when my device is connected to Wifi 6.Not sure if this can be fixed but is is super annoying. At least on my Android devices that support Wifi6, the Wifi6 symbol in the notification bar shows a “6” symbol. On Apple devices there is no indicator.As soon as I go to the kitchen or the bathroom, Eero determines it is too far for Wifi6 and switches to regular wifi (Still 5ghz from checking the Eero app), the Sonosnet speakers can’t be found. Is there anyway to make it available on regular wifi?

Hi,I am having difficulty connecting to my new Arc which was bought as part of home theatre. Sub and 2 x One SL have no issues.I’ve spoken with help line and we discovered that 2.4GHz wasn’t working on  my modem. This has now been rectified following a reset of the modem as instructed by Telstra and I can connect to 2.4GHz on iPhone and iPad.I am still unable to connect to the Arc. Can someone please let me know if I have set the modem up incorrectlyI have a Telstra Modem - Technicolor DJA0231Software version 20.3.cFirmware version 20.3.c.0389-MR20-RAThe 2.4GHz and 5GHz wireless networks have different names and passwords 2.4GHz Interface settings areEnabled Standard 802.11  b/g/nChannel 11Channel width 20GHzShort Guard Interval - OnCyclic Delay Diversity - AutoSpace Time Block Code - OffOutput Power 100% 2.4Ghz Access Point settings areEnabledBroadcast SSID - OnSecurity Mode   WPA2 PSKWPS - OnWPS AP Pin  - not selectedWPS AP PIN Code -  8 digit number which doesn’t look as if it can b

Had a beam and Ones set up beautifully with a decent tv for a couple of years without any issue. This week, for no apparent reason, certain channels won’t play sound. All ITV channels for example, even ones in HD are silent. BBC fine. Netflix went silent but I’ve fixed that I think.  I’ve updated the Sony tv, no change. I’ve changed all available audio output channels. PCM silent. Audio 1 digital option works, audio 2 doesn’t. I’ve checked all cables. Fine. Music is fine.  I’m utterly flummoxed. Any help gratefully received. It’s not the end of the world but the kids are annoyed.  it’s a Sony 4K tv.  

So weird.The PC app keeps asking me to search for updates.I do that and update it.It says done Reverts to asking for me to search for updates I still cannot connect to my system through the PC app I CAN connect on the iPad or iPhone app  NB: PC is wired to my network, not Wi-Fi All my components are S2Please help!

I submitted diagnostic report 1875321058.I have a Nest wifi mesh system, one router hardwired to the modem, an IP switch to which I have two additional Nest Wifi points hardwired and one additional wireless Nest WiFi extender. I have a gen 1 playbar wired to my main router through the IP switch, and the rest is all connected through the SonosNet via that product (Sub, Sub, Arc, Beam, Move).I've had this system (all but the Port) hooked up for over a year and I've never had any connection issues, song drops, product drops, etc. I just recently bought the Port to hook through an old receiver and speakers I inherited.Every time I try to play music through the Port the product just stops like 30 seconds in and disappears from my system and does a reset.  I've tried connecting it directly to one of the downstream routers, changing the compression, and changing to channel 11.I still continue to have absolutely zero issues on any of my other products, and I'm feeling lost.

I’ve recently invested in a Sonos system and am about to send it all back. I bought Sonos specifically because it CLAIMS to work with Plex. I don’t subscribe to streaming music services because I have spent a lifetime accumulating my own collection/library. I can view, browse, and begin playback of my music but then Sonos often skips tracks all together saying they cannot be accessed. When this behavior happens it will skip multiple tracks. Sometimes half way through a track it’ll skip to the next one without finishing the one I was just listening to. I have tested that all the tracks work. I can play all of them directly from my computer, any of the plex apps on my network or remotely. I use Plex in my car all the time with no issues. This happens whether I’m trying to play from the Sonos app OR if I try casting from Plex to Sonos within my home network. This problem is most certainly a Sonos problem. Additionally, when I am playing music from my Plex server on my own network, the ple

I recently got a new Samsung TV, a new Apple TV 4k, and a Sonos Arc.Quite frequently the Arc audio does not work and I have to fiddle with things to get it operating again.This seems to happen whenever I walk away from the room and things go to sleep. When coming back from sleep the Arc audio will not work unless I back out of whatever app I was in on the Apple TV and go back into the content. Sometimes doing this 1 time will get the Audio back and sometimes it can take many times.The other time it happens is when a TV series switches episodes. The Arc will be playing and when the next episode starts there will be no audio. Again, exiting the content and returning to it may or may not start the Arc audio again.Occasionally, starting any movie in a given Apple TV app will also have no audio from the Arc. Exiting and restarting the movie might fix it, but sometimes not and I have to try playing multiple different movies, trailers, etc. to get the Arc “going again” and then the movie I wa

Hi,First post on here so hope this is correct way to do it. I have searched and similar posts hadn't been updated for 1 or 2 years.Last week I bought 2 x play one sl to use as surround speakers for a playbar I have happily used for a few years connected to our tv. First impressions were great, really added to the experience but didn't take long before issues started.When audio plays, regardless of 5.1 tv input, 2.0 TV input or music streaming, a delay develops on the surrounds, like an echo of the playbar, after an indeterminate period of time. Also, the sound will occasionally cut out on the surronds for a split second, but this issue is less rare.I am not grouping with any other sonos in the house when this happens (1 play 1 in kitchen and 1 play1 in dining room) just using my "lounge" playbar and 2x play one sl group which sonos applied as part of initial setup. Turning the surrounds off then back on with the app temporarily fixes echo and brings audio back in sync, but not for long

So a bit of context here, I’ve got two young children and we play them white noise on our Sonos to help them sleep. One of them has a Play:1, the other has a Sonos One (Gen 2).When we stop the audio using the button on top of the Play:1, we can just press play again and it continues. When we try and do the same on the Sonos One, it doesn’t have the track in the queue and we have to go through the app to select the audio again and get it playing, which can be a problem for babysitters or sometimes my technophobe wife! Both are playing the same track, which is hosted on my NAS and is on repeat and crossfade.I have been through the settings on both and can't find anything obvious. There is no issue with playing the track, just the Sonos One clears the queue when stopped.I should also say I have a Play:3 as well which works the same as the Play:1, no issue there.Thanks in advance everyone! 

Hi,My speakers go silent every other minute or second and then continue to play the music. It is not all speakers at the same time, some keep playing while others go silent. This is a problem since many years but that has increased lately and is at its peak at this very moment.

I use my iphone to stream YouTube Music Premium to my 5 room system via airplay 2.  It used to work just fine, but since I added a pair of Fives i’ve been having trouble with the music stopping. The most common symptom is that the rooms with a pair of Fives and a room with just 1 One stop playing. This most recent time I noticed that they were no longer selected in the airplay 2 speaker group as shown on my iPhone’s airplay menu.   Anybody else having this trouble or have any ideas about what is going on? 

Hi there.I use my Sonos Amp as a multimedia amplifier, it is connected on my TV through HDMI ARC and it works pretty well, it auto plays the TV when it detects the HDMI signal. In some occasion I would like to use a bluetooth headphone directly connected to my TV and stop using the Sonos Amp.How is it possible to temporary stop the Sonos Amp?

I am trying to add a Roam to my system.My S2 app tells me that it needs to be udpated, but when I “update sonos app”, it takes me to the Play Store app page.  I have the latest version.When I select “More Information”, the help pages refer to OS 14.0.  That version is not in the play store available to me.As a result, I am not able to install my Roam.  Please advise. 

Hi, I haven’t had any problems in the past using Apple Music through my Sonos. Then we signed up for Apple One and now I can’t access My Playlists. I’m logged into my iTunes account and I can play music from Apple Music, just not my own. I keep getting the “There was a problem connecting to Apple Music try again later” message. I’ve tried reauthorizing Apple Music, but only get the problem connecting message. The odd thing is my playlists appear occasionally and it looks like the music’s in there, but it won’t play and then disappears. Any help greatly appreciated. Thanks.

I have two playbars (amongst other units) that both show up in Sonos app that work fine. However, when I log into my account on Sonos.com only one of them show up. All of my other equipment, Move, Roam, Amp x 2, Connect x 2, Sub, and Boost all show up. Anyone know why my 2nd Playbar doesn’t and how to get it to appear?