Components and Architectural

I was part of your developer community a few years ago and I still have my Alexa app showing me in the DEV category and I wanted to know if I could be removed from that as my Alexa Sonos integration is not working very well if at all.

Having trouble with Beam cutting out when streaming music but only when playing on other speakers as well. Setup = Sonos Boost - plugged into one node of TP Link Mesh, 2 Sonos Play1, 4 Sonos1 speakers and Sonos Beam all in different rooms.If I stream music only to the Beam it works fine (never cuts out).  If I stream music to the beam and to other rooms the beam will periodically cut out and then come back on.  Prior to the Beam, I had 2 Sonos1 speakers in the room as a stereo pair and had no issues.I have checked my network speed and I am consistently above 150 mbpsI have changed the network channel….no fixI have checked to make sure all are showing WM 0  Anybody in the same boat?  Any solutions/ideas?

We keep getting an error message saying that we are “unable to connect devices. Try again later.” We have a Sonos arc, a play one, two Sonos ones, and a move. The Sonos ones and the move won’t connect to any other devices in the system. They will work individually, but I’m unable to use features like “play everywhere“ or any groups. We have restarted the router and restarted all the devices as some of the forums recommend.  we also ran a diagnostic: 2083649892

I have Sonos beam with 2 play one’s. The play ones keep disconnecting frequently. I followed the troubleshooting steps on the forum now the problem is in the app play ones appear to have music played on them but it is not. Need your help, at times it is frustrating to do the same things again and again with no permanent solution.

Hello all!I just bought myself my first Sonos Ikea Speaker.When playing Spotify it starts to make strange cracking sounds but the music continues playing.i was able to catch in on video maybe you can see/hear for yourself.  Thanks in advance 

I’m unable to add new speakers to my existing system because a Bridge still shows up as in the system even though I’ve gone through the removal/reset process on the Bridge.  After resetting the Bridge (repeatedly), as well as rebooting the router, the Bridge still shows up in the system.  The system has a Port, still works and even updates.  But, when I go to add a new speaker to the system, the app says I need to update the system, which always fails because it still shows a Bridge that’s incompatible with S2.  Any suggestions how to remove/forget the Bridge short of having to forget and reinstall my entire system (some 15 products)?  Thanks in advance.

I’m using Sonos S1 with a Sonos ZP100, a Sonos 3, and a couple of Sonos 1s. My music library is stored on a mac mini, called Desktop. I’m using an Eero gateway router and also have an Eero beacon. My setup can work, except frequently (perhaps daily) I get the message:Unable to play ‘song name’-cannot connect to //Desktop/Music because the server cannot be foundI try all sorts of things to resolve the problem, fiddling with settings in Sonos and on my Mac, rebooting Sonos components or the Mac, but the only thing that resolves the issue is restarting my Eero gateway. So I can’t figure out if the issue lies in the desktop, the Sonos components, or the Eero. Restarting the router daily is obviously very disruptive.

Hello, I bought a defective playbar and wanted to fix it for myself. After replacing the defective parts, it starts, but the LED flashes white every few seconds.Does anyone know what this is or what the cause is?

why does sonos disconnect from tv every time tv is turned off?  Sonos fails every single day... multiple times a day. I am looking to sell all sonos equipment…Arc, 4 one...  and a Move...  Must go...

I have a Play 1, Play 5 (Gen 1) and Playbar with a Gen 1 Bridge and over the last 18 months with the introduction of S2 software had increasing trouble connecting everything together but right now I can’t connect anything at all? I’ve tried all the usual….. unplug everything, re install everything, turn router off and on etc but none of the devices can be found in either of the Sonos apps or directly from Spotify. any suggestions?

I have seen that many people have experienced incompatibility between SkyQ and SonosI have a Sonos system - TV Beam, Play 5 (2) and 2*Play1.  All was fine until I installed SkyQ.I had problems immediately on install - lost speakers, IOS App not finding the Sonos next.I have done many of the basic bits - cycled router, Sonos devices on/off.I have ended up with One sonos Play1 connected to network, via Ethernet and others linked via Sonosnet (WM0).  Main SkyQ box connected via Ethernet and mini via WiFi.  At the moment things are stable, in that I can see speakers using IOS App (from some places in the house- will need to give it longer to see how stable.However if my iOS device is too close to either SkyQ box it does not find the Sonos system If I walk away from SkyQ box(s) to the other side of the house closer to the router (and Ethernet connected Sonos), then IOS App finds the sonos system and I can control the boxes.  There is obviously some interference in the WiFi (meshes).I guess

When I first bought a Play 1 I  was delighted and added 2 more, a Play 3 and a Sonos connect to link in my original stereo equipment. I Play music a over my house and love it, I love music.Then came Sonos 2, my Connect box is dumped - really annoying, Apple like behaviour. Then, I start having connection issues.Dropping tracks midway through.Missing speakers.Playlists not present.Unable to play tracks.All this came with Sonos 2.  I regularly switch off speakers and my hub to reset them. Any advice ?

Hi all, I have two Sonos One SL and two IKEA Symphony bookshelf speakers running in my current, limited setup. Recently, I began experiencing problems with sound falling off some speakers for a few seconds, then coming back - and then falling off again randomly. As I expected that this was due to distance / walls etc. giving the network a hard time, I went out and purchased a Boost. This is now connected with a cable to my main access point (that is again cabled to my main router in the attic). I tried the tools available for troubleshooting - e.g. the network matrix at something like this address: http://192.168.0.207:1400/support/review From my Boost, connections to all speakers is green -  which I presume means that the Sonos network-coverage and communication is fine. However, many times during the day, speakers will still be falling off. Sometimes one of the Symfonisk will play, while the Ones are still - then they come back randomly, and then one of the Symfonisk speakers fall ou

When I have my laptop connected to my Sonos system and I try to switch the sound to my AirPod pros, my lap top tells me that the AirPods are connected but the sound continues to come out of my Sonos one’s instead. How do I fix this? I’ve killed the Sonos app on my laptop but it doesn’t change anything. 

I saved up my money not really having a lot because of my age, i bought a Sonos one having loved the sound and compatibility with my google home. Only 1 year on. 2 months after it’s warranty it’s died, i can only say how sad it is and disappointing that a product could die in such a short life span, im sure others who care about the environment would have more to say with the implications of sonos’s having to be disposed of year after year. It’s crazy that i’ve seen a few others having this problem, i take real care of my products and it’s barely been touched left plugged into a surge protected plug socket, it shouldn’t of died but mine like many others have, i won’t be buying a sonos again at least for a long long long time and i just wish the products issues could of been sorted. countless other products have had no issues been left plugged in and haven’t died on me. This is the first ever electronics item that’s died on me ever!!. 

Play 5 Line In from TV - Works Fine but Other wifi Play 5's in paired group drop on pause.I just have to add to Paired Play5’s to group of the Line In then it works fine again.Very frustrating. They’re on channel 6.They never drop when on music from TuneIn etc, just TV and only when silent.Do I have to purchase a soundbar to sort this issue or will an optical connection to TV sort this issue out?

I rearranged my room and now my system has moved around. Turns out my new iPad is not supported after over a year now and seems their list says will never be supported, so I cant re-tune the system. But why can I not enable or disable the current Trueplay tuning? I know this was a feature in the past so android users could at least toggle it. Does anyone know if there is a way to disable it? The software side of Sonos keep falling down hill every year it seems. Promised features never come along, and device support gets worse. Just sell us a $10 mic to do the tuning ourselves or use the Roam to handle it. 

When I use my turntable, I only get sound from the left speaker in Stereo Mode but I get sound from both speakers in Dual Mono mode. How do I fix this so I get sound from both speakers in Stereo Mode? Thanks!

2022-03-01: ASUS Router Firmware v. 3.0.0.4.45660 I was having issues connecting to SONOS update service and music services eg Spotify, RadioPlayer.  This was the resolution, provided by ASUS Support:Can you please try to change the following setting: Go to Router GUI Wireless > professionalAirtime Fairness > Disable Then go to Wireless > Smart connect > Disable Reboot the device and any SONOS system and try again    Kind Regards,ASUS UK Support teamEmail: https://www.asus.com/uk/support/ 

Hello everyone,It's quite a while (3 years maybe) I have this issue with the Connect.It suddenly stops playing music for few seconds while the other two Play-1 keep playing music normally. I use the system mostly with Spotify and Tune-in. I'm not sure if it happened also with Amazon Music.I've sent the diagnostic within few minutes from the last episode, half an hour ago:While stopped: 355598335Right after back to life: 287696964 The setting is as follows:Connect cabled to the router via ethernet (Living Room)Play-1s in wifi to Connect (3-5 meters from each other) The same issue happened when the Connect was connected via wifi to the router, with 3 different routers, in 3 different cities/apartments, with 3 different internet providers during the last years.The internet connection I have in the last year is a super-fast Fiber (up to 1Gb/s). I would really like to have a contact from Sonos support through this forum since there's no way I can get in touch during the working hours. Thank

Hi,How to get rid of the red ones? Especially Sonos Badkamer is dropping music quite a lot. Though only from a thin wall separated from my Unifi Access Point.Thanks 

Hei,I have 2x Sonos 5 (gen 3) + 1x Sonos beam(gen 1) and one AT- LP120xbt  usb as turnplate.I can Connect the turnplate with one Sonos 5 and after choose Line in on all 3 sonos to play together.But if i choose to Connect them  on Stereo mode i dont have anymore the option of the Line in.that’s make me crazy to switch the stereo mode on/off and configurate the trueplay everytime, depends of what I want use them.Can someone help me please

Hi. I’ve got about 10 Sonos dotted around the house and I’m running a SonosNet Channel. (My sounder is wired up on ethernet.)I’ve got a pair in one of the bedrooms, but the same speaker keeps dropping out every night. I unplug/replug and it works fine. But then almost like clockwork it drops again. The speaker is high up on the wall and there are no other electronics nearby. I’ve tried every channel but I get the same result regardless. My diagnostic report is 1434150944.Thanks in advance for any support. 

I’m looking to get a new TV in a few months. If the TV has an eArc port, can I assume that it will pass the multichannel LPCM that Apple outputs, or do some TVs with a HW eARC port have issues with passthrough from the Apple TV?

I live in an area where internet options are minimal.  I just started my new Starlink internet connection, which at the moment does not have a wired option.I was able to get my Playbar over to the new Wifi…. And then setup my other speakers from scratch using the power on with buttons pushed.  Got everything up, connected and working.  Then had to adjust my new Wifi router which meant powering it down.  I still had my prior Wifi running.  When I brought up the new Wifi again…. None of my Sonos products now show up when I’m using either Wifi network.im about to start over again…. But if anyone has a suggestion I’d love to hear it.