Components and Architectural

Hi,I am having difficulty connecting to my new Arc which was bought as part of home theatre. Sub and 2 x One SL have no issues.I’ve spoken with help line and we discovered that 2.4GHz wasn’t working on  my modem. This has now been rectified following a reset of the modem as instructed by Telstra and I can connect to 2.4GHz on iPhone and iPad.I am still unable to connect to the Arc. Can someone please let me know if I have set the modem up incorrectlyI have a Telstra Modem - Technicolor DJA0231Software version 20.3.cFirmware version 20.3.c.0389-MR20-RAThe 2.4GHz and 5GHz wireless networks have different names and passwords 2.4GHz Interface settings areEnabled Standard 802.11  b/g/nChannel 11Channel width 20GHzShort Guard Interval - OnCyclic Delay Diversity - AutoSpace Time Block Code - OffOutput Power 100% 2.4Ghz Access Point settings areEnabledBroadcast SSID - OnSecurity Mode   WPA2 PSKWPS - OnWPS AP Pin  - not selectedWPS AP PIN Code -  8 digit number which doesn’t look as if it can b

Had a beam and Ones set up beautifully with a decent tv for a couple of years without any issue. This week, for no apparent reason, certain channels won’t play sound. All ITV channels for example, even ones in HD are silent. BBC fine. Netflix went silent but I’ve fixed that I think.  I’ve updated the Sony tv, no change. I’ve changed all available audio output channels. PCM silent. Audio 1 digital option works, audio 2 doesn’t. I’ve checked all cables. Fine. Music is fine.  I’m utterly flummoxed. Any help gratefully received. It’s not the end of the world but the kids are annoyed.  it’s a Sony 4K tv.  

So weird.The PC app keeps asking me to search for updates.I do that and update it.It says done Reverts to asking for me to search for updates I still cannot connect to my system through the PC app I CAN connect on the iPad or iPhone app  NB: PC is wired to my network, not Wi-Fi All my components are S2Please help!

I submitted diagnostic report 1875321058.I have a Nest wifi mesh system, one router hardwired to the modem, an IP switch to which I have two additional Nest Wifi points hardwired and one additional wireless Nest WiFi extender. I have a gen 1 playbar wired to my main router through the IP switch, and the rest is all connected through the SonosNet via that product (Sub, Sub, Arc, Beam, Move).I've had this system (all but the Port) hooked up for over a year and I've never had any connection issues, song drops, product drops, etc. I just recently bought the Port to hook through an old receiver and speakers I inherited.Every time I try to play music through the Port the product just stops like 30 seconds in and disappears from my system and does a reset.  I've tried connecting it directly to one of the downstream routers, changing the compression, and changing to channel 11.I still continue to have absolutely zero issues on any of my other products, and I'm feeling lost.

I’ve recently invested in a Sonos system and am about to send it all back. I bought Sonos specifically because it CLAIMS to work with Plex. I don’t subscribe to streaming music services because I have spent a lifetime accumulating my own collection/library. I can view, browse, and begin playback of my music but then Sonos often skips tracks all together saying they cannot be accessed. When this behavior happens it will skip multiple tracks. Sometimes half way through a track it’ll skip to the next one without finishing the one I was just listening to. I have tested that all the tracks work. I can play all of them directly from my computer, any of the plex apps on my network or remotely. I use Plex in my car all the time with no issues. This happens whether I’m trying to play from the Sonos app OR if I try casting from Plex to Sonos within my home network. This problem is most certainly a Sonos problem. Additionally, when I am playing music from my Plex server on my own network, the ple

I recently got a new Samsung TV, a new Apple TV 4k, and a Sonos Arc.Quite frequently the Arc audio does not work and I have to fiddle with things to get it operating again.This seems to happen whenever I walk away from the room and things go to sleep. When coming back from sleep the Arc audio will not work unless I back out of whatever app I was in on the Apple TV and go back into the content. Sometimes doing this 1 time will get the Audio back and sometimes it can take many times.The other time it happens is when a TV series switches episodes. The Arc will be playing and when the next episode starts there will be no audio. Again, exiting the content and returning to it may or may not start the Arc audio again.Occasionally, starting any movie in a given Apple TV app will also have no audio from the Arc. Exiting and restarting the movie might fix it, but sometimes not and I have to try playing multiple different movies, trailers, etc. to get the Arc “going again” and then the movie I wa

Hi,First post on here so hope this is correct way to do it. I have searched and similar posts hadn't been updated for 1 or 2 years.Last week I bought 2 x play one sl to use as surround speakers for a playbar I have happily used for a few years connected to our tv. First impressions were great, really added to the experience but didn't take long before issues started.When audio plays, regardless of 5.1 tv input, 2.0 TV input or music streaming, a delay develops on the surrounds, like an echo of the playbar, after an indeterminate period of time. Also, the sound will occasionally cut out on the surronds for a split second, but this issue is less rare.I am not grouping with any other sonos in the house when this happens (1 play 1 in kitchen and 1 play1 in dining room) just using my "lounge" playbar and 2x play one sl group which sonos applied as part of initial setup. Turning the surrounds off then back on with the app temporarily fixes echo and brings audio back in sync, but not for long

So a bit of context here, I’ve got two young children and we play them white noise on our Sonos to help them sleep. One of them has a Play:1, the other has a Sonos One (Gen 2).When we stop the audio using the button on top of the Play:1, we can just press play again and it continues. When we try and do the same on the Sonos One, it doesn’t have the track in the queue and we have to go through the app to select the audio again and get it playing, which can be a problem for babysitters or sometimes my technophobe wife! Both are playing the same track, which is hosted on my NAS and is on repeat and crossfade.I have been through the settings on both and can't find anything obvious. There is no issue with playing the track, just the Sonos One clears the queue when stopped.I should also say I have a Play:3 as well which works the same as the Play:1, no issue there.Thanks in advance everyone! 

Hi,My speakers go silent every other minute or second and then continue to play the music. It is not all speakers at the same time, some keep playing while others go silent. This is a problem since many years but that has increased lately and is at its peak at this very moment.

I use my iphone to stream YouTube Music Premium to my 5 room system via airplay 2.  It used to work just fine, but since I added a pair of Fives i’ve been having trouble with the music stopping. The most common symptom is that the rooms with a pair of Fives and a room with just 1 One stop playing. This most recent time I noticed that they were no longer selected in the airplay 2 speaker group as shown on my iPhone’s airplay menu.   Anybody else having this trouble or have any ideas about what is going on? 

Hi there.I use my Sonos Amp as a multimedia amplifier, it is connected on my TV through HDMI ARC and it works pretty well, it auto plays the TV when it detects the HDMI signal. In some occasion I would like to use a bluetooth headphone directly connected to my TV and stop using the Sonos Amp.How is it possible to temporary stop the Sonos Amp?

I am trying to add a Roam to my system.My S2 app tells me that it needs to be udpated, but when I “update sonos app”, it takes me to the Play Store app page.  I have the latest version.When I select “More Information”, the help pages refer to OS 14.0.  That version is not in the play store available to me.As a result, I am not able to install my Roam.  Please advise. 

Hi, I haven’t had any problems in the past using Apple Music through my Sonos. Then we signed up for Apple One and now I can’t access My Playlists. I’m logged into my iTunes account and I can play music from Apple Music, just not my own. I keep getting the “There was a problem connecting to Apple Music try again later” message. I’ve tried reauthorizing Apple Music, but only get the problem connecting message. The odd thing is my playlists appear occasionally and it looks like the music’s in there, but it won’t play and then disappears. Any help greatly appreciated. Thanks.

I have two playbars (amongst other units) that both show up in Sonos app that work fine. However, when I log into my account on Sonos.com only one of them show up. All of my other equipment, Move, Roam, Amp x 2, Connect x 2, Sub, and Boost all show up. Anyone know why my 2nd Playbar doesn’t and how to get it to appear?

Can't figure out why I can't find SiriusXM Love, Channel 708, anymore. It exists on the SiriusXM app, and until three days ago, I could stream it through Sonos. Not anymore. It's not even in the channel lineup. To be clear, I can play it on my phone through the SiriusXM app, but not using the Sonos app and therefore not through my home speakers. Any ideas?

himy play:5 will not connect to S2my play:5 will not connect to S1my play:5 will not do anything i bought it to do.diagnostics: 901210391just like apple, software updates are forcing me to return and buy something new and possibly, in 3-5 yrs time, it will do the same with those products i havent purchased yet. not great beahviour so will be moving from Sonos. in the meantime, could someone from Sonos get back to me re. connectivity of said play:5 (dead play:5) etcthanksLaura

I have been ripping my cds to flac files to play via Plex to Sonos. I have some files which I ripped a few years ago and they play fine. The new files I’ve just ripped will not play and throw an error saying files are not encoded correctly. The only thing I believe different between these files is the compression level used. The older files uses a compression level of 6 when compressing the flac, where as the new files I used compression level 3. When looking at the metadata for these files I also see the older files seem to have album artwork embedded where the new files do not. Other than that I can’t figure out what might be different in how these files have been ripped. They are both 16bit 44100Hz sample rates which is supported on my Sonos. Here is the stream info for each file.Working file:METADATA block #0  type: 0 (STREAMINFO)  is last: false  length: 34  minimum blocksize: 4096 samples  maximum blocksize: 4096 samples  minimum framesize: 14 bytes  maximum framesize: 13732 byte

I have a new Orbi wi-fi setup. My Sonos now only sees the wired Sonos products and not the 2 separate Play:1 speakers. Ive tried all the 'reconnecting' suggestions from the forum with no joy. I would apprciate any suggestions as one of the Play:1 speaker sis used for Bedtime stories in my girls room as they go to sleep! *Moderator Note: Modified title in accordance with the Community Code of Conduct.*

Hi,I want to return Sanus Speaker Stand. I buyed 13/01, and is not working for me due to the huge stand up floor piece. I want to buy the wall mount instead https://www.sonos.com/es-es/shop/wall-mount-one-play1-pairBoth are same money, so I want to return the stands and get the wall mount, but there’s no way in Spain to chat or call anyone at Sonos. Seems the customer support is very bad and I’m wrting here. Also I’m trying to print a label for return and the page I get doesn’t give me the label. 

I keep getting this error randomly, after X seconds of playing a track. The same track will sometimes play through without error, so clearly its nothing to do with encoding since its intermittent.  Very frustrating since all I play is from YouTube Music.  Diagnostic 291296562.

HiI have 4 Sonos S1 speakers which have been controlled by a Samsung tablet which was running the S1 App controller.   The speakers and tablets were recently moved to another location thus another wifi address.  My daughter created the Sonos playlists adding one song at a time and does not recall user name/password (if required) for these playlists since she created them 2 years ago. I have an Apple 13 phone and a friend went ahead and installed the Sonos S2 App on the Apple device which allowed me to get access to Youtube Premium streaming music at the new location but not access to the playlists I had in Sonos previously. All Sonos speakers are now connected to the new wifi location using the Apple 13 device.Questions:How do I restore the Sonos playlists I had when I was using the Samsung tablet with the Sonas speakers.   Is there a way to restore these playlists to the Apple device which is now running S2 with the speakers? Where is the music from Sonos Playlists physically stored? 

It’s as if my Sonos system has got a cold or something.it’s been working fine for some time; Sonos Boost hardwired to router, about 65Mbps internet speed, Sonos devices (mostly Play:1) in the same places in the house.Now we are getting:Random drop outs on speakers - just stops playing for a few seconds then continues.  Grouping speakers sometimes results in one of the speakers not playing; when I take it out of the group it plays as a single speaker, then back into the group and it’s OK. Some mornings the alarm (radio) doesn’t start or stops far too soon.I’ve changed the Sonos channel (speaker next to me stopped as I type this….and restarted after about 10 seconds) from 11 to 6 (although 11 looks the least busy according to a WiFi app on my phone).I’ve re-booted the router (completely turned it off) but with WeMo and Hive I don’t want to keep doing this or else they get upset.I use the S1 app as I’ve got a couple of ZP80’s on the network. I often use Alexa to start / stop speakers alth

I recently paired two Play 1 speakers in my living room. These speakers work fine when I am playing music in that room alone. However, when I try to group the living room with other rooms in my house, the Living Room pair stop working. I have 5 Play 1 speakers in four rooms. The Living Room is the only room with paired speakers. I have rebooted the speakers and my router multiple times. It’s a weird problem, since the paired speakers work fine on thier own, they just go silent when joined with another room. Is this a software issue?

Bought a new 2 CD set with same name as old 1 CD. I deleted the old folders from my NAS drive, updated to be sure it was missing and then copied the newly ripped music to the NAS drive.The issue is that Sonos only brings up the old data, still thinks that one CD has 8 instead of 19 tracks and doesn’t know the other CD is there at all.Double checked that the new files on the NAS were present and both new folders are there but Sonos is not updating despite several tries - after an update it somehow resurrects the old data for the original CD which was deleted and thinks that it is still there? Any ideas?

I have the most simple setup in the world and it’s not working. 4 Play 1 - grouped in 2 paired groups. Yet efter at little while the one group goes out of sync with the other. Is there any fix for this or doesn't Sonos care at all. Wouldn't be the first time.. Thank you in advance for answers.Claus