Well, I deleted the Sonos App from my phone and reinstalled it.  When I then said I wanted to add a product, it found and added the Play:5 that I had plugged in.  Adding services again seems to work.  However, this is with a cable plugged in to it.  Unplugging the cable and a few seconds later I lose the music (and the speaker becomes unpingable).

So deleting the application from my phone seemed to help but the speaker isn’t connecting to wireless.  In the phone app, Enable wifi is ticked.

When I try to add the bridge (which is wired to the router), the light flashes on the device, I press the button and the app on the phone instantly goes to the next screen then after a short delay says the bridge cannot connect:

Not connected

Your Sonos product was not found.  If your product is a long way from your router, you may try to need moving it closer.

Please select try again

Doing that I see an amber light and then I get the same message above.

The bridge and connect are both pingable.

• Power off all the devices now currently running on your S2 System - remove the S2 App from your mobile device.
• Install or reset the S1 App and setup your Play:5 (gen1) and Bridge, plus any other products you will be running on S1 - all this can be done using the same Sonos account/login.
• When the S1 devices are all setup.. power on the S2 devices and install the S2 App on the mobile device and on launch, choose to connect to the existing Sonos system - then when prompted by the App, press the ‘join’ button on one of your S2 devices. Both the S1 and S2 systems (on the same Sonos account) should then run side-by-side.

Thanks Ken.

Something for the weekend me thinks.  Would you expect that I’ll have to set up the music library, services (eg Spotify) again on S2?

I’m more than happy to try this but it’s interesting that when I chatted online with a Sonos support person a few weeks ago, he said to remove s1 devices, upgrade from s1 to s2, get that working, reset s1 devices and add them (so kind of what you’re suggesting now but s1 and s2 swapped).

I’ll try your suggestion and let you know how I get on.

thanks

What I’m proposing is the same as Sonos Support.. you simply upgrade to S2 (I thought you had completed that step already?) …the S2 system retains/migrates all your existing services and settings from the original S1 system.

You then power off the S2 devices and remove the S2 App from your mobile device

Then you setup the S1 System with a ‘reset’ (or newly installed) S1 App .. adding your Play:5 (gen1) & Bridge and any other devices you will be running on S1 - in this instance you do have to setup all your music services and settings again for the S1 system.. many users just setup their S1 system to mirror their migrated S2 setup.

Then you reinstall the S2 App and on launch, choose to connect to the existing Sonos system - then when prompted by the App, press the ‘join’ button on one of your S2 devices. Both the S1 and S2 systems (on the same Sonos account) should then run side-by-side.

Ok, I’m struggling to determine what I’m doing wrong here.

1. I turned off all S2 devices at the power.  None are pingable.
2. I deleted the S2 app from my iPhone.
3. I deleted the S1 app from my iPhone.
4. I powered off all the S1 devices.
5. I installed the S1 app on my iPhone
6. I chose Set up a new Sonos system
7. I reset the Bridge (powered up with button presed until amber light came on, then waited until green light), added that to the system (got “Bridge added” screen, bridge is pingable.  Then chose next and “Add a product”.
8. Reset Play:5, S1 app searched for product.  Found it (MAC address as expected).  Chose “Set up this product”
9. Pressed 2 buttons on Play:5 (got 3 chimes), pressed Next.
10. Pressed “I see an orange light”
11. I get “Your product has created a temporary network”.  I hit Continue.
12. Joined SONOS network on iPhone.  Hit “OK, I’m connected”.
13. Confirm your Play:5 screen, hit “Yes, set up this product”
14. Choose my Wifi network, enter my password (I’ve checked this by using a laptop to connect to it where I have to enter the password).  See the Verifying screen briefly before being told that my password is wrong.
15. If I cancel WiFi setup, rejoin my WiFi network in my iPhone, go to Sonos settings, System is greyed out bt a bit before seeing “bridge is not registered”; I see banner along the top of the sreen saying “Unable to connect to Sonos.
16. I go into System, hit the bridge, register it (enter my Sonos account details), see “Updating your account”.  Bridge shows as registered.  No banner at top of App screen.
17. Go to Sonos Settings, System, Add product.  Searches for product.  Finds Play:5.  Hit “Set up this product”.
18. Press 2 buttons on Play:5 (5 chimes), hit Next. 
19. Hit “I see an orange light” (I do!)
20. See progress bar “Getting your product ready”
21. My product has creatd a temporary network (I think this means it’s not connected to the bridge?); Play:5 has solid orange light.  Hit Continue
22. Connect my iPhone to the SONOS network (see “no internet connection” which seems valid/appropriate)
23. Hit “Ok, I’m connected”
24. Confirm my Play:5, hit “yes, set up this product”
25. Set up Sonos on your WiFi, hit “Continue”
26. Choose my home wifi network, enter password, am told it’s incorrect (15 characters, upper and lower case, plus digits, no special characters).  Have rebooted AP + router and tried the above again.  Other wifi devices connecting fine.  Network scan from iPhone shows SONOS network (10.69.69.1 as my gateway, running bonjour) and my iPhone (10.69.69.2).

Any ideas about what I’m doing wrong?

thanks

At step 8 you mentioned you factory reset the Play:5 (gen1) to add to your S1 App - is the status light flashing Green at this point, before using the ‘Add Product’ feature in the App ‘Settings/System’ area?
If not, perhaps see this link to factory reset your older Play:5…

https://support.sonos.com/s/article/1096

I would also suggest switching off your WiFi access point (AP) and just use your main router during the setup, as it maybe the case the AP is perhaps confusing things.

I perhaps should not assume things here, so also ensure your Bridge is cabled direct to the main router and not an access point too.