I am trying to access Apple Music. My daughter had it under her account and now I’m moving to my Apple ID. I have tried 3x and I keep getting the “We’ve run into a problem. Try again” error message.
How do I fix this?
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Do you have the native Apple Music App installed on your mobile controller device and is it logged into your Apple ID?
Also ensure the Sonos/Apple Apps are up-to-date and that the mobile controller meets the requirements shown in this link:
https://support.sonos.com/s/article/4875
I have the Apple App on my iPhone. I can’t find an app called “Apple Music.” I do have the basic Music app on my iPhone which i guess is what you’re referring to. I’m not sure how to tell if I’m logged on. I listen to songs on my iPhone. Is this what you mean?
Yes, i’m up to date.
Yes, as you add the music service from within in the Sonos App you should see the native Apple Music App launch and authorise your service within the Sonos App - it verifies that you have a monthly/annual subscription to the Apple service through your AppleID.
Am having the same issue. No problems accessing my Apple Music library via the SONOS app yesterday evening. This morning when I try, I get the totally unhelpful “We’ve run into a problem. Try again.” message. Well, I’ve been trying for three hours now. Can access my library from within the actual Apple Music app and stream to SONOS using AirPlay but that’s a kludgy workaround. What gives and, more importantly, what to do?
As of 9:25 a.m. EDT, a banner at the top of the Browse page in the SONOS app says “Apple Music is experiencing a partial outage.”
As of 9:25 a.m. EDT, a banner at the top of the Browse page in the SONOS app says “Apple Music is experiencing a partial outage.”
Yes, that is the case. See this link too:
The status page notes everything is okay. I’m still getting the same error on my Sonos app….
What did Sonos support say when you called them?
I’ve just checked this and it’s working okay here … it likely is something local. Maybe try a different iOS controller device, that’s if you have one available.
I still get the same error. I am trying to move the authorization from my daughter’s Apple account to mine. I wonder if that’s the problem?
I still get the same error. I am trying to move the authorization from my daughter’s Apple account to mine. I wonder if that’s the problem?
Are you adding the actual Apple Music service to the App, rather than just ‘reauthorising’ the existing service?
All I get is the option to “reauthorize” or cancel. Reauthorize brings up my Apple ID and I logon with my password. I then get the error message.
I think you’re perhaps going about this the wrong way. You are trying (I think) to reauthorise your daughters AM account using your own iOS device - you can’t do that. You need your daughters iOS device to do that. To sort this, if you want to add your own Apple music service then you need to start by adding ‘another instance’ of the service by going to ‘Settings/Service & Voice’ and scroll to ‘+Add a Service’ and select that.
Next you need to select ‘Apple Music’ from the available services and then add that as a second instance of the same service to your Sonos System - and see if that allows you to install the service.
To reauthorise your original AM service you will likely need to use your daughters iOS device, or of course you can remove that original service, if it’s no longer required.
On on my iPhone, when I opt to “reauthorize,” my AM account email name pops up, asks for my password, and then gives me the noted error.
As you suggested, I went to the Settings/Service, Apple Music and my options are Remove account, Change Name, and Reauthorize. There’s no option to add a service. This is also true for Pandora. I could delete her account and maybe that’ll let me in, but I’ll save that as a last resort. I wonder why the service add is missing….
On on my iPhone, when I opt to “reauthorize,” my AM account email name pops up, asks for my password, and then gives me the noted error.
As you suggested, I went to the Settings/Service, Apple Music and my options are Remove account, Change Name, and Reauthorize. There’s no option to add a service. This is also true for Pandora. I could delete her account and maybe that’ll let me in, but I’ll save that as a last resort. I wonder why the service add is missing….
Go to Settings > Services but instead of clicking through to Apple Music, at the bottom of your added music services, there should be an option to “Add a Service”
Ah, found it.
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