Components and Architectural

saavn app not showing playlist in sonos amp

I have a Sonos amp with speakers from two rooms hardwired into it. It’s been working great until recently. Now music only plays in one room, and I can’t figure out why or how to fix it. I’ve tried turning system completely off and also rebooting WiFi router and then the Sonos amp. This hasn’t worked. Any ideas? The amp shows up in my app, but I don’t see anywhere to select rooms or speakers. Can someone help me? 

I moved 6 months ago.  Had a big sonos system in the house and yard.  All old stuff, S1 based.  I sold almost all of it with the house.  But I ended up with 1 ZP120!  So now I’m trying to set it up for my daughter to use in her house.  Downloaded S1 app.  App couldn’t find ZP120.  Did a factory reset on the ZP120.  Looked like that reset worked.  Tried again to add the ZP120 to S1, still can’t find it.  Tried power resets with no luck.  Any help is appreciated?  Seems simple, just the 1 ZP120 and my iPhone12 running S1.  But no luck.  How does the app actually “find” the ZP since the ZP can’t connect to the wifi yet.  I assume some sort of short-range comms?  Whatever it is, it’s not working.  Thanks in advance!

I own a residential systems integration firm and have been selling and installing Sonos as our main distributed audio product for the past 12 years. My field techs are no longer table to activate new product in less than 45 minutes per device, involving 4 to 6 resets. Tech support is abysmal, rarely are they able to diagnose our fix any of the issues we are currently encountering. We have several large projects coming up with Sonos product, if Sonos’ doesn’t get this fixed we will explore alternatives for future installations.Additionally, we are fielding a multitude of service calls from existing clients having similar issues.

I’m getting some dropouts which I’d like to start chasing down, but before I do that, I’d like to get back up to speed on how Sonos should work… I thought, and it seems wrongly, that SonosNet was only used if you didn’t connect your Sonos devices to your main WiFi… Does the Mode: INFRA (sonosnet) mean it’s using it? 

My AMP is trying to update (I think - the white light is blinking) but never finishes. Then I must unplug the power and plug it in again after a while, then it sometimes work again. But the whole show starts again after a few days. What can I do? 

2 of my 10 Sonos amps cut out periodically

The new app is still crap.. Takes 10/15mins to change volume in different rooms./change choose songs.. Great speakers but we have absolutely no control of them.. without the app... I will never spend a single cent,dollar or Franc or euro and another Sonos product as They have proved they want to control you.. When I want to play a song I will just do it.. I had my reservations from the get go but was convinced to relax.. I was 100% right from the start.. When you allow others to have control over your system with no back door control your truly * !!  Moderator Note: Modified in accordance with the Community Code of Conduct.

I’ve read AV Forum posts about “Works with Sonos” doesn’t work when a Sonos network reaches 6 devices. In effect, if a customer has architectural speakers as surrounds in multiple locations in their residence, having a like number of Sonos Ports along with Sonos Speakers (Arc, Beam, Era 300s, Subs) , any number of devices 6 or greater creates “No Longer Works with Sonos”.As there are multiple AVR vendors who have “Works with Sonos” certification, are they all affected by this issue? Technically, what is the issue? Is it a Sonos/App/Networking issue? Is it an AVR vendor issue? Is Sonos working with these AVR vendors to resolve?

I want to hook Hardware indoor speakers and outdoor speakers to the back of my Sonos amp. Sometimes I want to turn off the outdoor speakers. I don’t want to have to unscrew the speaker wires from each post to turn off the outdoor speakers. I cannot find the adapter that for example, uses a banana plug for the outdoor speakers yet retains the speakers screwed into the posts. 

AMP shows that it is connected and shows that the music should be playing, but no sound is coming out. I recently installed four SONANCE MAG6R speakers and an AMP on my new covered patio. The amp is in the garage about 150’ away, and we have 14G speaker wire burrier in conduit running over to the patio. Recently installed a UniFi mesh system. The speakers and AMP worked perfectly fine on this wireless system for about 3 weeks, then stopped. Again, it shows that the music is playing, everything is connected, but no sound will come out. I now have the amp hardwired to see if that helped, still nothing. I have spent about 4.5 hours on the phone with customer support and still haven’t been able to figure it out. Pretty sure I have fixed all the settings on the UniFI app that Sonos told me to do, still nothing. I originally purchased 2 AMPS, so I tried the brand new one and it is doing the same thing.  If anyone has any insight on what is going on I would appreciate it. Maybe I am missing s

Is Sonos boost no longer supported?  After most recent Sonos App update I was unable to find my system.  After disconnecting Boost and resetting WiFi router I was able to reconnect but no longer able to find Sonos Boost.  I tried factory reset on boost but never get to point where light turns steady green.  I have it dosconnected from system for now.

Sonos Port is connected on same WiFi as new iPad running latest Sonos app with new account creds just for this single port. I can see there are 2 other system when adding a new system and a new device. For some odd reason, when I finish going through the motions of adding the new sonos port, I can see it added corrrectly after the updating process, but it never gets added to the new system i created. Been trying this for a bit. Hoping someone has some insight on what could prevent this part of the process. If I attempt to grab a new WiFI signal and connect the app and port to another wap, no issues at all. I just find it interesting that there are two other existing systems, and a third cant be added to an existing WiFi that has been working for years. Any takers??? Thanks in advance.

I have a new Songs Beamer since yesterday. I am not able to Connect the Sonos App to the beam. Reset did not help. WLAN is the Same. I have no clue what could be wrong. Any idea?

Sonos won’t add my sub and arc to my Sonos account even after multiple factory resets. 

Hi, I have around 10 Sonos speakers around the house. All of them work with out any issues (leaving aside the new app issues). I have a Sonos Port that I use with a garden speaker system. If I want to group the Port to the rest of the speakers I get an error "unable to connect. Please try again later". If I connect to the Port alone it works fine. I have tried the usual, reinstall app, delete cache and storage, etc etc. Any ideas what could I try? Is this releated to the new App disaster?By the way, three days ago I was FORCED to update to the new app. I've been using 16.1 till now. Thanks everyone for the help on this.

Hi all, I was listening music on my deck via Connect amp and all of a sudden everything went off!! Went to the basement to look at the amp and there is no light on the panel or LAN port.Switch power cord of another amp working without success. Tear it down to watch fuse, mosfet and diode based on how-to found on YouTube and everything look ok. No burn smell, capacitors aren't deform, board isn't deform or discolored. So I'm now stuck with a really expensive paper press since, I think, Sonos didn't support the Connect Amp. Anyone have encounter this kind of issue and succeed at fixing it.Thanks 

Hi, I have one amp currently powering one set of speakers on my porch with a volume control. I'm thinking about adding an additional two pairs of speakers inside. Id like to put them on a seperate volume control and if possible also on the same amp. Firstly would it be possible to have all 6 speakers on one amp and second, what would I set the impedence matching to. From what I understand if it were two pairs on one VC id set it to 2X. However I'll have one pair on one VC and two pairs on the other. Would I set both VC to 4x?

I have a new Sonos amp. It will not connect. Sometimes I get as far as the app telling me it is connected but then failing to connect to my Wi-Fi .other times. It doesn’t even get that far.

Just hooked up and registered port and I can play music through Sonos speakers but won’t play through my demon amp to home theater speakers any help?

The orange and white indicator light blinks continuously.No sound.How to fix this problem ?

Good morning from the UK. I had an email from the CEO of Sonos who was apologising to Sonos customers for the poor performance of the latest Sonos S2 update. There was a personal invite to contact him, including his direct email address. Why oh why did I get a reply from noreply@salesforce.com? I spent quite some time constructing my email which I believe would offer some sound advice on how things at Sonos could improve. The reply I had is like marking your own homework. I'm being realistic here, as I know that the CEO will be inundated with emails from disgruntled Sonos customers, but don't put out your email address and get someone else to respond based on their own thoughts. I want to get through the Organ grinder, not the monkey. I am not suggesting employees at Sonos are monkeys, it's just an analogy to get to the top.  

[Honestly, if I could go back in time I would never buy this product again… but I have had it for YEARS and when it works, it plays great out of my analog speakers. But when it doesn’t….what a drag. PLEASE HELP!]So: I have the CONNECT:AMP (2nd Gen 2018) linked with good wiring to two ELAC UB51-BK bookshelf speakers. The (slow, terrible) new app will manage after reboot and waiting, to play a song … only to inevitably cut out anywhere between 30 seconds and 3 minutes. I have tried it at various volumes, via various sources (Spotify, Sonos radio, etc.) I tried updating the amp’s firmware but only get error messages (“error 1,000”) and have done all the usual disconnect everything, reboot, try again and again and again. Is it hopeless? 

Have installed a Port to link an old B&O to my existing system. I have all right connections, it shows up on my system and will play on its own but will not link. just says “unable to connect. Try again later” this is the latest in a string of issues since the new app “upgrade”🙄Very frustrated. Again