Components and Architectural

Sonos fam - I’m enjoying the Sonos multi room experience and recently added turntable to the Sonos Amp. Highly recommended!our family is gonna build a new home and I’m eyeing Sonance in ceiling speakers in a Sonos amp. We have a brick fireplace and I don’t wanna post a soundbar on it. Was hoping I could just group the Sonance with some ERA 300’s, then run HDMI from the Amp to the TV.  Can I pair those Era’s as a center channel? i know it won’t be atmos but have prioritized music over home theater. Welcome your input. thx!!

So I just got Sonos port I’m trying to connect it to the app But it keeps giving me error 1002 I can find the product and I enter the pin and everything and it connects to the app and I see it pop up on my network with an IP address, but as soon as the port says it needs to update It says update failed and kicks it off the app so I can’t view it anymore and it won’t connect unless I factory reset it After I reset it, I try to connect it again, but the same issue keeps happening I think it has something to do with the new update, but I’m not sure. Has anyone had this problem after the update and if so, does anyone know how to fix it?

I recently had outdoor speakers installed professionally. I have the TP-Link Deco XE75 AXE4500 Mesh network. The speakers run off of a Sonos Amp. I have tried to connect the amp to the Wifi, and the person who installed the system has also tried it. Neither of us have been able to get it to work. I have even hard-wired the amp to see if that works. The tech who installed it had an Eero router, which connected immediately with no issue. Are there connectivity issues with TP-Link routers? Has anyone else had this issue or know how to fix it? 

When I look at “About Your System” the Boost is shown on the Mac app but not the iPhone app. Does anybody know why?

I have tried to connect to wifi several times and it won’t connect

I have Sonos in-celing speakers in different rooms of my house and was curious as to whether having more speakers in use means that I am also using more electricity or whether it makes no difference.

Hi all, first post!I have been using a sonos connect amp for streaming music to my outdoor pool area with wired speakers. The sonos connect amp has no rca outputs. I want to know if I can get a sonos port to use the rca line outs to my house stereo system, and have it play the same music stream in sync with the sonos connect amp that is driving my wired pool area speakers.Sorry for the complicated question. Thank you in advance if anyone knows!JLHayes

Hey, Does optical (toslink) not qualify as a line-in input? Doesn't show on my Sonos Connect settings even though its connected. Cheers

How do I setup up my amp to the WiFi ? 

Why not release the S2 app again and cll the new app S3 so we all can ignore that one till it is finally working?I still cannot properly use the new app from my phone and it looks I am not the only one.You do want us to spend 500USD for a headphone but you refuse to have a propr app on the market?For me  something I do not understand and ceryainly will not do.Please work as a normal sofware devloper , with version releases. Nothing new but apparently not obvious to your development group. You need some one new to head that department, someone who understands the basic principles!

Hello everybody,This is my last attempt to keep my Sonos hardware before throwing them into the nearest trash.I have 2 Sonos Connect, each one is connected to an old amp (1968 for one, 1986 for the other one), and the amps to mechanical loudspeakers.As I see the Sonos products evolving, my installation will not last so long. It is already the beginning of the end, with [as explained by the Sonos Support team] the removal of the local music library (please don’t answer that there is an issue with SMB1, this is not my case).The local library is supposed to come back one day, but I cannot suffer to be at the mercy of the updates that are more and more disconnected with my needs. I mean… Not the needs that the Product Management pretends I have, but the needs that I do really have.So I am wondering if there could be a way to make my Sonos system private. I would like to avoid any kind of software update, neither at the Sonos Connect level nor the application, and of course to avoid the app

Another just reference point.  Bought an amp for my outdoor speakers.  Sonos does not include their custom banana plugs in the box with the amp.  They provide you with a 3 foot long cord with banana plugs on both ends?  Completely useless.  Again compared to Bose experience,  that had all kinds of plugs to help with the project.  Again, not very consumer freindly.  Just paid $19 more for the bananna plugs and $25 to over night them.  Just waiting for the next problem!

How do I get a return to the S1 app after being auto upgraded to the new app?  The new app has many dead zones and does not respond well to the Connect One that controls the whole home system. The new app sucks with my equipment that has worked great for 8 years. I do not want to spend $1000 to buy new hardware when what I have has worked so well. What are my options to go back to the old system app?

Recently acquired a SONOS Port and Audio Technica turntable. When connecting my turntable to my Port and streaming through my Play:1s and Beam, the audio is frequently choppy.The Play:1s and Beam are fine when streaming from Spotify (or connected to my TV). Is there a setting I need to adjust for the Port?

Hi Everyone,Just bought Sonos In Celing Speakers with Amp.Upon setting up got Error 1101, I have tried to unplug turn on and off both amp and router and factory reset router. Seems that Amp cant get the update.Any other ideas?

I still can’t get all my Sonos playlists on the latest version of the Sonos App

Just got me a Starlink dish and router. Now unable to get my Sonos Port to connect. Apparently Sonos isn’t compatible with Satellite routers. Help. 

hi we have a very large open planned kitchen/ living area. we also have 11ft ceilings. we were thinking 6 speakers but unsure of the 6 or 8inch ones? also how far from the corner walls should we go. above is the plans of our kitchen. I hope someone could help. Thanking you 

HelloI’ve been gifted a Sonos Port years ago but never installed it because I had no amp.Now I do so I decided to install it. Everything went through, but some minutes after (10 or 120, no clue) I realized the Port was just off (no LED). Factory reset does not do anything since it does not even turn on. I’ve tried with another power supply to no avail. It was never used before so I can’t understand what’s wrong, it’s like connecting to WiFi bricked it or that it got bricked during the final setup steps.Sonos support is unreachable (they say 90m wait over the phone?! the chat is stuck at a random number in the queue). I am a bit out of option, how can I investigate and finally use it?Thanks!

As a Pro level home AV integrator, I am getting flooded with customers who now have lost, settings, playlists, and what was working well, now is forcing customers and myself to either Upgrade the iOS and Device or  Operating system itself, or get a new device that can be upgraded with a newer OS so that the New 80 version can be used!! Are you freaking kidding me! So, as a Pro integrator, ALL of my new builds will now be using the WiiM streamers and Amps! High Res Audio. Software should ALWAYS be backward compatible!! Always! This way you are not forcing anything. The user might lose a few new features, but their system will work as it always has. And I can live without getting slapped again by a simple Audio streaming platform.  Plus I have found the new WiiM home streamers to sound incredible. I am not a WiiM employee or am associated with the company in ANY level, I build from scratch multimillion dollar custom homes from Pre-wire, to full networking and AV. and going forward, I’m p

My speakers are from Orb Audio, and they recommend a crossover setting of 150 Hz. The SONOS app only allows me to set the crossover as high as 100 Hz. Is there any way to bypass this setting? Or, while you guys are actively modifying the app, could you please extend the available crossover range?

I want to move my AMP to a new network. So factory reset the AMP and go in the App to add new component. It finds the AMP and after 20 seconds, when he tries to configure my App on Android crashes. I tried the same on my Ipad. There he asks the code on the bottem of the device and after adding I get a message that something went wrong.So since two days no music in my kitchen. Any suggestion what I should do and don’t say like your BOT to try the installation again. Did it in the meanwhile 20 times without succes.

Hello, i have bought sonos Connect to listen to many cds I have. however I can’t find it on this new version of the app Sonos. It is on but … it doesn’t work. thanks to help me. isabelle*Moderator Note: email removed to protect privacy *

Setup…Arc, Sub Gen2, 2 Play1, Move2…2 rooms. Mive2 in one Arc/Sub/Play 1’s in the otherProblem…Could not complete updates and room setups using the app.After multiple attempts to update all the hardware, and have the app correctly identify room and sound assignments…and after 2 1 hour sessions with chat support, 3rd time was the charm.The Solution…Desktop appThe support person had me reset the router, power down and power up all hardware by unplugging the power cords, and then install the Sonos app on my Windows pc. Once I went through setup using the pc, all updates and configurations got completed, and the setup carried over to the iOS app on all my mobile devices.

Hi!I just bought a Sonos boost hoping that i would help for my laggy sonos app, and get a better connection to my sonos speakers.After connecting a Sonos boost that i bought i get 1002 error when trying to update it. I have tried resetting it, connecting it to the router (without anything else connected), restarted alle the sonos speakers. Updating it without any sonos speakers connected etc. i don not have a sonos bridge.Thanks for helping me. Diagnostic code is *********Moderator edit: recorded and removed diagnostics number