Components and Architectural

Another just reference point.  Bought an amp for my outdoor speakers.  Sonos does not include their custom banana plugs in the box with the amp.  They provide you with a 3 foot long cord with banana plugs on both ends?  Completely useless.  Again compared to Bose experience,  that had all kinds of plugs to help with the project.  Again, not very consumer freindly.  Just paid $19 more for the bananna plugs and $25 to over night them.  Just waiting for the next problem!

How do I get a return to the S1 app after being auto upgraded to the new app?  The new app has many dead zones and does not respond well to the Connect One that controls the whole home system. The new app sucks with my equipment that has worked great for 8 years. I do not want to spend $1000 to buy new hardware when what I have has worked so well. What are my options to go back to the old system app?

Recently acquired a SONOS Port and Audio Technica turntable. When connecting my turntable to my Port and streaming through my Play:1s and Beam, the audio is frequently choppy.The Play:1s and Beam are fine when streaming from Spotify (or connected to my TV). Is there a setting I need to adjust for the Port?

Hi Everyone,Just bought Sonos In Celing Speakers with Amp.Upon setting up got Error 1101, I have tried to unplug turn on and off both amp and router and factory reset router. Seems that Amp cant get the update.Any other ideas?

I still can’t get all my Sonos playlists on the latest version of the Sonos App

Just got me a Starlink dish and router. Now unable to get my Sonos Port to connect. Apparently Sonos isn’t compatible with Satellite routers. Help. 

hi we have a very large open planned kitchen/ living area. we also have 11ft ceilings. we were thinking 6 speakers but unsure of the 6 or 8inch ones? also how far from the corner walls should we go. above is the plans of our kitchen. I hope someone could help. Thanking you 

HelloI’ve been gifted a Sonos Port years ago but never installed it because I had no amp.Now I do so I decided to install it. Everything went through, but some minutes after (10 or 120, no clue) I realized the Port was just off (no LED). Factory reset does not do anything since it does not even turn on. I’ve tried with another power supply to no avail. It was never used before so I can’t understand what’s wrong, it’s like connecting to WiFi bricked it or that it got bricked during the final setup steps.Sonos support is unreachable (they say 90m wait over the phone?! the chat is stuck at a random number in the queue). I am a bit out of option, how can I investigate and finally use it?Thanks!

As a Pro level home AV integrator, I am getting flooded with customers who now have lost, settings, playlists, and what was working well, now is forcing customers and myself to either Upgrade the iOS and Device or  Operating system itself, or get a new device that can be upgraded with a newer OS so that the New 80 version can be used!! Are you freaking kidding me! So, as a Pro integrator, ALL of my new builds will now be using the WiiM streamers and Amps! High Res Audio. Software should ALWAYS be backward compatible!! Always! This way you are not forcing anything. The user might lose a few new features, but their system will work as it always has. And I can live without getting slapped again by a simple Audio streaming platform.  Plus I have found the new WiiM home streamers to sound incredible. I am not a WiiM employee or am associated with the company in ANY level, I build from scratch multimillion dollar custom homes from Pre-wire, to full networking and AV. and going forward, I’m p

My speakers are from Orb Audio, and they recommend a crossover setting of 150 Hz. The SONOS app only allows me to set the crossover as high as 100 Hz. Is there any way to bypass this setting? Or, while you guys are actively modifying the app, could you please extend the available crossover range?

I want to move my AMP to a new network. So factory reset the AMP and go in the App to add new component. It finds the AMP and after 20 seconds, when he tries to configure my App on Android crashes. I tried the same on my Ipad. There he asks the code on the bottem of the device and after adding I get a message that something went wrong.So since two days no music in my kitchen. Any suggestion what I should do and don’t say like your BOT to try the installation again. Did it in the meanwhile 20 times without succes.

Hello, i have bought sonos Connect to listen to many cds I have. however I can’t find it on this new version of the app Sonos. It is on but … it doesn’t work. thanks to help me. isabelle*Moderator Note: email removed to protect privacy *

Setup…Arc, Sub Gen2, 2 Play1, Move2…2 rooms. Mive2 in one Arc/Sub/Play 1’s in the otherProblem…Could not complete updates and room setups using the app.After multiple attempts to update all the hardware, and have the app correctly identify room and sound assignments…and after 2 1 hour sessions with chat support, 3rd time was the charm.The Solution…Desktop appThe support person had me reset the router, power down and power up all hardware by unplugging the power cords, and then install the Sonos app on my Windows pc. Once I went through setup using the pc, all updates and configurations got completed, and the setup carried over to the iOS app on all my mobile devices.

Hi!I just bought a Sonos boost hoping that i would help for my laggy sonos app, and get a better connection to my sonos speakers.After connecting a Sonos boost that i bought i get 1002 error when trying to update it. I have tried resetting it, connecting it to the router (without anything else connected), restarted alle the sonos speakers. Updating it without any sonos speakers connected etc. i don not have a sonos bridge.Thanks for helping me. Diagnostic code is *********Moderator edit: recorded and removed diagnostics number

Hi i recently had to replace the hard drive in my Synology NAS and on reconnecting the NAS to the Sonos I got error 900 unable to add music library.  Both had been working flawlessly before the hard drive replacement. thanks in advance 

So I got a Sonance 6.1 system on June 13 2022. Workers great and had it in my living room on a shelf plugged into a surge protector. On June 12th for no apparent reason the amp just quit working. Won’t power on. Nothing. Tried different outlets. Nothing. Spent 55 min on hold last night only to talk to a very nice person who couldn’t help me. No solutions offered other than send my $600+ amp to them to keep in exchange for a….wait for it…30% off coupon to buy another amp that may crap put again. No repair options nothing. What a waste of money and I doubt I will ever buy Sonos again if this is their solution. So now I have 6 nice speakers and a sub woofer doing absolutely nothing. Pretty cool right? 

There’s a buzzing noise coming from my Sonos Amp, any idea what it might be?https://youtube.com/shorts/1UXykGnOiC0?feature=share

I moved to a new house and reconnected my Sonos Connect.  It required a firmware update and I updated to new app.  However, I’m not longer noticing the autoplay feature in the Connect.  Is this feature gone now?

I’ve been a Sonos user for five years. I’m the type who rarely fiddles with something that works and, until two months ago, my system has worked well. I’m not going to beef about the app “upgrade” here. Many others have done so very eloquently.The Boost has always been a part of my system. However, while troubleshooting the recent app issues I learned that the Boost is no longer sold. I’d like to know why, as well as whether and how I should decommission it.Thanks in advance.

On the Sonos-website I bought a set with a Sonos Five loudspeaker and a Pro-Ject T1 Phono SB turntable. However, the turntable does not have a BT-emitter (only its bigger brother the T1 BT has that) so how do I get the signal from the turntable to the speaker? I find it weird that Sonos sells a set that requires additional components in order to work. It seems I need an amp of some kind, but which one? I had not calculated this extra expense, I must admit….

I have repeated problems of Sonos One SL not connecting or updating. Tried support many times. My YouTube research suggests connecting my Beam with a wired connection or purchase a Boost. Any suggestions would be appreciated 

Why does my Sonos port not update after it’s been installed? 

I’m having issues with a Sonos speaker pair constantly dropping from my system. After powering on/off they connect and show again, but as soon as I use them as part of a group of speakers they disappear again. These speakers showed for the past 2 years but since the latest major app release they have gone awol. I have rebooted router etc and issue remains. I’m assuming it is a network issue still I want to check my Boost connection - how do I know that the speakers are definitely connecting to the Boost?With the new app version I can’t locate the connection method WM:2 (see below link for instructions for the prev version of the app) Thanks in advance https://en.community.sonos.com/components-and-architectural-228999/how-can-i-see-if-a-boost-is-working-6861316#:~:text=Go%20to%20Settings%20→%20System,only%20for%20WM%3A%200%20units.

One of my Sonos Connects is suddenly not working. I tried a reset. It is connected through a cable. If I turn on the volume you hear a bit of “clipping” sound and ver far away a bit of sound. I eliminated the loudspeakers (active) since they perfectly work on another Connect.  It seems like the `connect somehow died. Any ideas? thanks!

Hello Sonosians.I have a question What generation is my Sonos Connect. I think it’s a G2 but not sure. Any help here wil be greatly appreciated thanks   Moderator edit: removed pictures with serial numbers