Skip to main content

I’ve been using the Sonos Port with AirPlay for months without any issues.  Within the last week or so it will work for about 10 min or so and get disconnected, usually when going to the next track (using the built in Music app).

After the 10 min of disconnecting if I try to connect to it again it appears to connect but doesn’t work.  All other Sonos features still work, just AirPlay seems to be messed up.

The only way to get it working again is to unplug it and plug it back in.  Then it will work for another 10 min or so.

Any ideas?

It kind of sounds like a duplicate IP address issue, but is hard to tell. I’d unplug the Port from power, then reboot your router. When the router comes back up, plug back in the Sonos and see if it makes a difference.

If it doesn’t, though, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Terms & ConditionsCookie settings