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Been trying to add sonos ports to a new system, I keep getting the same message “Your sonos port couldnt be set up. Unplug power cord” .

Sonos AMPS go in fine. very bizarre, anybody else seen this?

ive deleted the app reinstalled, logged back out and back in….this is crazy

 

Guess Ill reply to my own post..

After being on the phone with sonos help for hours, they discovered that there is a glitch

with components that have a older S2 firmware on them .  The glitch does NOT let you add the sonos device to your system. great job

 

Moderator edit: Combined posts

 

I have been experiencing this problem as well.

Did Sonos Support let you know when (and if?!) they plan to fix this?

This new v80 app is really just an embarrassing disaster and they continue to double down instead of backing out and admitting their huge mistake.

I can’t add my port either. it worked fine and then suddenly--nada. I’ve tried every possible fix. Deleted and reinstalled the app; factory reset; reboot; reconnect to network and then try through app; tried to run old S1 app to no avail. My app sees the Port, but then it gets stuck on “Getting Port Ready” screen and never adds it to the system. I’m on hold with Sonos right now, but I’m guessing there is nothing to be done about it until they fix the app? WTH?

I think I figured it out guys!  I have been trying to add this port for 4 hours to a system where I have 8 of these at my job site and no luck. so I brought one back home with me and same problem, so this is what I did  

***DO NOT plug an Ethernet cable into Sonos port and DO NOT use your own wifi. Then in the app, click on add new speaker/ component like you would normally do and select the product you wish to add. since you ARE NOT plugged into router/switch etc or on wifi, the app will ask if you want to use ***SONOS WIFI ! Click yes and I had no problem adding it to my home system normally. It even asked to update the Sonos port which was successful on the first try. 
 

hope thus helps you all

 

 

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