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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,839 Topics
  • 26,939 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4839 Topics
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liobotContributor I
asked in Components and Architectural
Connection issues

My Connect device is connected with a wire to a router. I have a home network also connected wiredly to the same router. However when I am far from the Sonos device and not connected to the same router wireless, I can't control the device. Looks like I am not getting the connection to the device via the TP Link extender, whereas I am receiving the internet signal. looks like the Sonos device is not accepting the wired connection and always prioritizing it's wireless network... has anyone encountered a similar issue ? Lionel  

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L
3 years ago
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Herman2323Contributor I
posted in Components and Architectural
My pair of sono one sometimes silent and sometimes out of sync

Diagnostic no 1820201175 my pair of speakers used to worka week earlier started short silence, resume, silence, resume, just like laggingand specifically when use the Netflix app on Apple TV 4K, sound suddenly goes out of sync, I can hear the actor spoke twice of a sentence. I need to reconnect the speakers to make it work again, but a while later it will go crazy again appreciate it to give my some hints to fix it

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H
3 years ago
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Maarten PoelsContributor I
asked in Components and Architectural
Diagnostics

I have send in diagnostics. When and how can I expect an answer?

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Airgetlam
3 years ago
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Smgray01Contributor I
asked in Components and Architectural
Amazon music not playing

Alexa says it will play then doesnt on Sonia 1. Other non Sonos devices do play and say the music is already streaming on another devise I.e. Sonos 1. Before this the music played for a number of years don't know what hapoened

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Belly M
3 years ago
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dan2skyContributor I
asked in Components and Architectural
Sonos speakers not playing together

Hello. I have 2 Play One SL and 2 Play:5.I have been using them for the past 7 months with no problems.Since last week I cannot group my 2 Play One SL to play together.I can group all the other rooms but for some reason when I try to group the 2 Play One SL I get this message: “unable to connect speaker. please try later”.Both speakers work independently and I am able to play music separately. The problem starts when I want to group them together.I have also tried a factory reset but to no avail.I have submitted diagnostics and the number is: 2138763499Can you help?Thanks.

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Rowena B.
3 years ago
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MarklebContributor I
posted in Components and Architectural
AirPlay 2 dropouts

entirely wired Sonos system except I added a new One SL in order to use airplay 2 from an Ethernet connected iMac. the airplay speaker drops frequently, despite being near hotspot. channel 1/6/11 all same. diagnostics 632444701

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Simon B
3 years ago
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twv3Contributor I
posted in Components and Architectural
Sonos not connecting to Spotify.

I don’t know if this is relevant, but I recently upgraded from an iPhone 8 and to an iPhone 12 and have yet to use my Sonos via my new phone because of the problem outlined below. I never had this problem with my old phone.I have Spotify Premium. Both iOS and MacOS Spotify apps recognize my Sonos Play:1 but will not play through the Play:1 speakers. When I try to connect to the device from the Spotify apps, I get an endless “connection” animation but nothing happens. In MacOS, if I hover over the connection animation I see the message “Spotify is not active on this device”, meaning the Sonos speaker. In the Sonos 2 app (originally encountered this issue in the Sonos 1 app before thinking an upgrade to Sonos 2 would resolve the issue) I can see all of my Spotify songs, etc. I can log in to Spotify just fine. However, when I tap a song to play I get the following error message: “Unable to play [song name]  - the connection to Spotify was lost.” It then skips to the next song and the same

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Simon B
3 years ago
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Mr JamesContributor I
posted in Components and Architectural
trouble syncing.

Hi , I am using Apple Music through my Sonos no problems but I made a new playlist on Apple Music 2 days ago and it won’t sync to Sonos I have edited other playlists and changed the names etc and it changes on Sonos straight away but the new playlist still won’t appear still also I have 2 copy’s of my workout playlist and 2 copy’s of the purchased play list can anyone help with this ? 

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Simon B
3 years ago
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RonaldPContributor I
asked in Components and Architectural
Connecting to system

For last couple of weeks have not been able to connect my products to app other than by using cable.have reset multiple times but system doesn’t seem to want to connect to my WiFi having worked for several years.any thoughts? I reset, it picks up products says they are connected but don’t show on system  

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Ken_Griffiths
3 years ago
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carloswebebopContributor I
asked in Components and Architectural
Sonos Play 5 Static News While On or Off

I have purchased over 11 speakers so I’m a bit concerned that I can’t find a quick answer.   My Play 5 starting making a static news while on or off?   I disconnected...Moved to a different room...reconnected and it’s the same issue.   While off the static news is low...while playing the static news is more pronounced.   Can this be repaired?  

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AjTrek1
3 years ago
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Rossy2311Contributor I
asked in Components and Architectural
Unable to connect to Sonos app

Hi. Every time ‘without fail’ I go onto the sonos app I get on ‘unable to connect to sonos app’ message. Sometimes if I wait about 10mins it connects but then has dropped out half of my system. Then sometimes it will not connect to anything. Then sometimes it takes about 30seconds then I’m in. This has only recently started happening and used to work absolutely fine, even with the S2 app. There is nothing wrong with the lower connection to the sonos products, nothing wrong with the internet connection and even if I toggle off/on my phones wifi it doesn’t tend to work. Anybody else getting this issue. It’s so frustrating and am running out of ideas. I’ve even changed the wifi router channel to be on the suggested 1 or 6 (2ghz). Still nothing.  Thanks Ross

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R
3 years ago
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WayneDyerContributor I
asked in Components and Architectural
Sonos Move drop out

Because the Sonos Move has to be set up in a wireless setup does this mean that it is susceptible to drop outs if the wifi connection is not strong? One of the reasons I like the Wired Option is that it resolved drop outs. However I find that the Sonos Move does drop out the further it is away from the router (which is quite often the case as the idea behind the Move is that it can be "moved" outside!).

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Airgetlam
3 years ago
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ChrisJaneContributor I
asked in Components and Architectural
Factory Reset not working

I have 2 Sonos One SL speakers that were on a system at my office and now I have moved them to my house. I have tried the factory reset directions 5 times on this link below on each speaker…https://support.sonos.com/s/article/1096?language=en_US The light just slowly flashes white - never amber - then goes to solid white, then a few fast orange / red flashes then white again. 

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J
3 years ago
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fulwoodbladeContributor I
asked in Components and Architectural
Sonos 2 is slow on a Windows 10 PC

HelloBeen using a SONOS PLAY:1 for a couple of years now on Sonos 1. The controller on the PC worked fine. Decided to update to Sonos 2 as I am going to be putting a new speaker in the kitchen. So: I released the speaker within the Software, uninstalled Sonos 1, installed Sonos 2 then reconnected the speaker. Everything worked like a dream………….until……..the  Sonos 2 software runs like a dog on the PC. Moving around has a lag - a really annoying lag after using Sonos 1.OK: The basics: - I work in IT so very familiar with all things IT and WiFI configuration. My house/office has a router SSID running and I have Ubiquiti Unifi running for  the business which has 1 WAP on it and it’s own SSID. PC is Windows 10 Pro with an SSD and Core i7 - so please don’t say it’s the computer - it simply isn’t. The only slow aspect is the freshly loaded Sonos 2.So…...does the slow Sonos 2 point to WiFI channels? Before I go playing around I’d hopefully like a few ideas as to why the software is lagging.Tha

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J
3 years ago
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HorrifiedContributor I
posted in Components and Architectural
Horrified - can't connect to Sonos over Data

I cannot believe that by using a shared mobile data plan that I cannot connect and stream to my Sonos system. Apparently, read in the very fine print, by choosing to not go with a “routed” plan this configures my sonos speakers defunct!!I am outraged that such an expensive system is so badly technically managed. Especially with the world as it is today people having to work from home etc, not everyone can have a routed system. It is outrageousI, as I said, am horrified. Very very bad system pick-up. OutrageousI will never ever buy a sonos product again & I will shouting from the rooftops about this horrible inconsistency !!

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ratty
3 years ago
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ScropolousContributor I
posted in Components and Architectural
Boost powerline adapter problems

Anyone experiencing issues with Sonos Boost and Powerline adapters where plunged into the same router? I’ve setup Boost through which I have c.5 Sonos devices with the Boost connected via ethernet to my router. All plays fine, everything happy.However if I then activate my TPLink AV600 Powerline main connector (connected via ethernet to router and plugged directly into power socket), the router loses all connectivity. Sonos goes offline. Switching off the TPLink AV600 main connector and the router recovers and Sonos recovers. And vice versa. Switching off Sonos and enabling TPLink AV600 Powerline main adapter and the rest of the network is fine, all TPLinks operate normally. Then powering up the Boost (whilst its connected via ethernet to the router), takes everything offline again.V.frustrating.Anyone have any ideas?I was assuming an IP address clash but doesn't seem to be it.

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Belly M
3 years ago
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Randy SingleContributor I
asked in Components and Architectural
Home Theatre /Music

I just set up my Arc, Subwoofer and two Play One surround speakers to my new Sony XBR65 AH8 in my living room and toggled the switch where they turn on when the Tv is turned on, and they all work great together.  HOWEVER, now I can’t even find my living room and the four speakers I have in there on my Sonos S2 app at all, whether the TV is on or not.  It would be nice to use the living room speakers to play music from time to time, and I can’t do that if I can’t find them on the app!

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G
3 years ago
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Ekim9090Contributor I
asked in Components and Architectural
Stereo Pair connection drop out

Hey!  hopefully you experts can help me - my living room set up is a recently upgraded gen 2 Play 5 and two gen 1 Play 1s as left and right - they’ve always had moments of spotty connection - even with the Gen 1 Play 5 - you could hear them stop/starting or dropping out altogether which got worse and worse up until the time when the new generation came available. Upgrading seemed to fix this issue but now a few months on the stereo pair is - at best - dropping in and out and - at worst, and at present - just not playing. They also disappear from the app regularly entirely. I’ve tried hard resets, resetting my phone and I’m just a bit fed up that so much expenditure still gives an inconsistent performance. I have the old generation play 5 still also but set up as a separate system and set as line in to my record player.My diagnostic number is 276078744 and any help is awesome edit; the play 1 gen 1 in my kitchen has also disappeared from the app completely now also.

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Simon B
3 years ago
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PresContributor I
asked in Components and Architectural
Music through Sonos Arc and Sonos Move at the same time

Can I and /or how do I play the same music at the same time through my Sonos Arc and Sonos move. 

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Airgetlam
3 years ago
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Sid-HarthaAvid Contributor I
posted in Components and Architectural
Problems playing long tracks on Amazon music & Calm

Hi All,Recently I’ve had problems playing any track over 30mins in length on Sonos via the music services provided by Amazon & Calm. I get the following error very consistently,“unable to play - connection to Amazon/Calm music lost”I never had this error previously. Everything was working fine.Any tips for how I might be able to diagnose the issue/fix it?

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Annazel S
3 years ago
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ANewtonContributor I
posted in Components and Architectural
Sonos Play 1 issues

Hello, I have 4 x Sonos Play 1s in different rooms. When playing music from my music library on the laptop, the music typically cuts out after 3-4 tracks. there is no error message - it just stops playing. I've tried changing the wifi frequency (as per some community advice) but this only worked briefly - it’s gone back to being incredibly unreliable.  Intriguingly, if I play Sonos radio from the laptop it’s fine and will just keep playing until I turn it off - the cutting out is only when playing tracks from my Sonos music library. I'm now wondering it is something to do with my laptop going to sleep because…. My other big problem is this: I have the Sonos app on my phone. If the laptop is on in the house somewhere, then I can control the Sonos and play music from my phone. If the laptop is off or asleep, the phone app will only play radio on the Sonos - if I try to select some of my music, it shows it on the phone screen but then I get the spiral of ‘trying to connect’ and it ultimat

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A
3 years ago
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BennieNContributor I
asked in Components and Architectural
Sonos Move pairs with PC, does not connect and play music

Hi everyone,Just got a Move.When I put it in Bluetooth mode, my computer sees it and pairs with it.  It does not, however, connect so that I can play sound through it.  How do I get this to work?  My other earphones connect correctly.Any advice greatly appreciated.Bennie

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melvimbe
3 years ago
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MNordinContributor I
asked in Components and Architectural
Sonos One suddenly dies

Hello, my sonos one (gen 2) suddenly stopped working. As in I was listening to it in and suddenly it wouldn’t play the next song (I don’t know if it was inbetween songs or at the end of a song, I use spotify for my music streaming) and had compleatly shut off. No lights or touch controls working and no feedback at all. No connection within the app either. I’ve tried unplugging and replugging while holding pairing button (as to do a factory reset) but nothing happens at all, as well as restarting my router and plugging in a network cable. Has anything similar happened to anyone else? and if so how did you fix it?

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Simon B
3 years ago
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AntonyHContributor I
asked in Components and Architectural
Internet connectivity issues

Are there any tips how to improve my Sonos connectivity? I have a play 5 and two Ones (stereo pair) in the lounge and a One in the kitchen.My internet is terrible and am forever losing connectivity to the different products.Any ideas will be much appreciated. 

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A
3 years ago
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Mudder232Contributor I
asked in Components and Architectural
Installed a Boost still cutting out

I just installed a boost to my system as I was having intermittent problems of cutting in & out on the speakers. I was under the assumption that the boost would correct this issue but it has not. :( I have 6 play 1, 2 one SL, 1 beam & now 1 boost. What am i doing wrong? My diagnostic confirmation number is 307296324.

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J
3 years ago
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