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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,780 Topics
  • 26,722 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4780 Topics
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CaterinahetzContributor I
asked in Components and Architectural
Product not found during set up

After about a year not using my sonos 1 y tried to set it up and I can’t find it, tried all the instructions on the page, green light flashing  rebooted the product, relocated the product, put the internet cable, used a different mobile device, etc and still can’t find it. Can you let me know what the problem might be? 

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Rowena B.
3 years ago
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bobo1Contributor II
asked in Components and Architectural
Flexson vertical stands for Five block line-in port

Just tried hooking something up to the line-in port on one of my Fives on a Flexson vertical stand, only to find that the line-in port is essentially blocked by the Flexson arms that hold the Five in vertical position. In order to fit the plug in, I’ve gotta angle the speaker down in the stand, and it’s much less secure that way (and angled poorly). Anyone else have this problem?  Any good solutions?

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B
3 years ago
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sneakkingContributor I
posted in Components and Architectural
Stability Tips from a WiFi Engineer

Hello everyone, I’ve been an WiFi (IT) Engineer professionally for 10+ years and wanted to share some thoughts and tips that I hope can help some of you out there struggling with the stability of Sonos and their App.Sorry this is a long post, you can skip down to the ***TIPS**** section if you would like.In our industry we roll our eyes every time a customer wants to widely support IOT devices, or Internet-of-Things device, such as a Sonos, AppleTV, Roku, Smart TV’s, Gaming Consoles, you name it, in a enterprise environment. These Sonos are no different of an animal and for the price you pay, the software is exceptionally poor at best.  I am guessing Sonos speakers are QA tested in severely isolated wireless environments and not enough in the real world, where there are countless interference sources, hundreds if not thousands consumer grade different wireless routers. Unfortunately for us customers, we all live in the real world and not perfectly isolated wireless environments.To give

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K
3 years ago
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Helmi_SContributor III
asked in Components and Architectural
Can I connect my Sonos play 5 Gen 2 to my Mac mini using RCA audio cable?

Hi guys, I have 2 Sonos play 5s and I would like to use these as the sound output of my Mac mini (2020). I connected one of these to my Mac mini using an RCA cable, but I cannot get the sound out of them. Is there any missing step that I did not perform or, these 2 are not meant to be connected using the cable? TIA.  

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S
3 years ago
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DengiuskeContributor I
posted in Components and Architectural
Sub connection issue

I just received my new Sub (Gen3). I follow the complete procedure to connect it but at the last step the sub does not connect to the network. I receive the message to check if the network nama and password are correct.I retype the password, but the system still fails to connect.My ARC and 2 One satellites are working perfectly and i connected them in few seconds. Why is the Sub not working ?thanks for your help !

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Ken_Griffiths
3 years ago
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paulhadcockContributor I
asked in Components and Architectural
Move always missing

I have had a Sonos system for years, I’ve got rooms with stereo pairs and a surround sound set up…..everything is Sonos I absolutely love it…..well I did until I got a Move at Christmas, it’s constantly going missing or offline, constantly dropping out and it’s so frustrating and causing issues with the set up.  I have a wired set up and can’t understand or get to the bottom of why.  Any advice would be appreciated    Paul

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F
3 years ago
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climber108Contributor I
asked in Components and Architectural
Sonos One Gen 1 won't connect

Since the latest app update, my sonos one wont connect. Have done a factory reset and have it connected to the route. I had a mare getting my Play 1’s connected back to my Beam, all was working fine….grrr well done sonos. Any ideas on the One?

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Ken_Griffiths
3 years ago
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SergeantSnugglezContributor I
posted in Components and Architectural
Unable to connect to Sonos in App but system is working

So this is very odd.  I just got a full Sonos Arc system with the sub and rear SL1's.  So I get everything connected in the app and then plug the arc into my TV's ARC port via HDMI and it's working fine.  I watched a little bit of John Wick 3 on Vudu to hear how it sounds with the rears and it's great.  Turned on my PS5, same thing, sounds fantastic, but I can't use my app now.  When I start my app it keeps telling me Unable to login to Sonos now. It was working a little bit after the initial install, but oddly separated my rear SL's into living room 2 instead of my main living room with the arc and sub.  I brought them over from that room to the main living room, then it said my rear left wasn't connected, even though it was and working, so I tried to disconnect and re-configure them.  Let's just say it didn't work and then I was just getting sound out of 1 SL and getting a blinking white light on the other.Fast forward a few hours.  Wife had to go to work, and I had to take kids to g

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M
3 years ago
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E_JessupContributor I
asked in Components and Architectural
I have a Play 5 and two Sonos 1's and I've moved them and now nothing works. I've tried resetting the app on my phone to reconnect but it doesn't recognize any of the components. Help!

I have a play 5 and two Sonos 1s and I moved them in the house.  The app then wouldn’t work and I’ve tried to reconnect them, reset the app and now the app doesn’t recognize anything.  Help? 

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Rowena B.
3 years ago
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MS3122Contributor I
posted in Components and Architectural
Keeps cutting in and out

I have 2 play 1 and a first generation play 5 mall works well until release of new controller. Can’t update as the gen 1 play 5 doesn’t allowme to. System works fine but the play 5 keeps cutting in and out. Play 5 in one room, 2 play 1 in next room with a wireless hub in between the two rooms. all Speakers are within 5 metres of each other. No hassles with play 1 but continuous drop outs with the play 5 please help

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Rowena B.
3 years ago
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WdcaseyContributor I
asked in Components and Architectural
PLAY 5 LINE IN FOR HOME THEATER VOLUME IS VERY LOW

I am using my play 5 to plug in a home projector to line in. The volume is really low on the sonos system. Any suggestions? 

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Airgetlam
3 years ago
johnshansen
johnshansenAvid Contributor III
asked in Components and Architectural
Beam rensming itself

for about a year in different softwareversions (now  13.1) my Beam rename itself back to previous name…

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controlav
3 years ago
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Sandles-StvContributor I
asked in Components and Architectural
Trueplay setup freezing

The app keeps freezing at the end of the first test after the two circles merge into one large green circle.   Nothing then happens and it just stalls. I’ve tried turning off all other apps and restarting the speakers (play at and sub) but nothing seems to help get past this block.  I’ve just setup a beam in another room so the app has worked previously, so not sure what it can be. Any help gratefully appreciated.  im using an iPhone 11 with latest updates.  many thanks 

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Mark P
3 years ago
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muboqefoContributor I
asked in Components and Architectural
Speaker drops

While listening to music, one of my surround sound (Sonos One) drops. It’s as if it goes to sleep. I can pause playback and immediately unpause, and the speaker comes back to life. The problem seems to be isolated to one speaker and only while playing music. This doesn’t happen with tv or tv streaming. Any suggestions?

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G
3 years ago
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DoogieM3Contributor I
posted in Components and Architectural
Sonos dropping WiFi connection, since Beam added

I have three Sonos One’s and a Play 1 on my system and have recently added a Beam connected via HDMI ARC to my LG TV. Strangely I can’t get the microphone to work on the Beam, the light won’t come on even when the button is pressed, This isn’t the main problem though. All of the Sonos units keep losing connection to the wifi. My house is not huge, a 2 bed end terrace, and I have a 38mb/s Wi-fi although typically it’s speed testing at 30mb/s so may need a call to my broadband provider too. I have switched to my previous router and the problems still exist. Sometimes it just reconnects itself automatically but often it will be playing a radio station for example and then it drops the connection, Opening up the Sonos App shows that the system is not found.   Is this likely to be a Wi-fi issue or a problem with Sonos? Any ideas?

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J
3 years ago
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loskingsContributor I
asked in Components and Architectural
Sonos repeats Spotify tracks on its own

HiSince a few days back my Sonos system has started to occasionally repeat the last played song on its own, both playlist and album tracks. Quite annoying and isn’t always occurring it seems. I’ve read some old posts dating back a few years but no other posts in recent time.Have a look please, diagnose number 1515669413/LK

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Mark P
3 years ago
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CRAIG7562Contributor I
asked in Components and Architectural
Speaker only works with ethernet

One of my speakers stopped working and will now only work if directly connected to router. Light is still white. I have reset it several times. 

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Mark P
3 years ago
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ncc1515Contributor I
asked in Components and Architectural
Sonos MOVE won't connect to network AND won't enter bluetooth mode

Sonos Move, new last Christmas, has always been a problem:  When initially set up, would be visible to some android controllers but not others.  Even when all are connected to same wifi network and/or same wifi network AP/ssid. ONLY the Desktop app tells me to register the product.  Upon initial install and some subsequent factory reset operations, android app doesn’t ask me to register the ‘new product’.  This is very frustrating when you forget you have to register the Move on the desktop PC. On most attempts to ‘find missing product’ or ‘install new product’, the operation fails, telling me there’s a problem connecting to the network that all devices are connected to.  On SOME attempts to ‘find missing’ or ‘install new’, android app suggests using bluetooth, and that has worked ONE time, but the Move is still not visible/controllable by all controllers. NOW, the Move will not enter bluetooth mode and fails on every attempt to ‘find missing’ or ‘install new’, and yet, system info sho

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V
3 years ago
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AshwellContributor I
asked in Components and Architectural
Playing .m4a files

Both ALAC and AAC files use suffix .m4a How does Sonos differentiate between these two formats

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A
3 years ago
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EsatCollaborator I
asked in Components and Architectural
Sonos says that internet WiFi connection is bad

Hello,I live in a 2-floor house (ground level and 1st floor), which has 500 Mb/s internet connection. I use a TP-link Mesh wifi setup to distribute internet: 3x Deco M9plus (one is the main Deco attached to my modem) + 2x Deco M5.In my living room (ground level), there are 1x PlayBar + Sub + 2x Play 3 (just in a next room where the main Deco M9plus is). In this living room, there is also a second Deco M9plus using a ethernet backhaul. In the same level, I have another room where there is a Sonos Amp (in this room there is also a Deco M5 using wifi backhaul).In the 1st floor, there is a Deco M9plus attached with ethernet backhaul where there are 3 rooms (there is a Play 3 in each room; the last room has also a Deco M5, wifi backhaul).Everywhere in the house, I have at least 200-250 Mb/s wifi speed.Sonos setup is with wifi (WM).When I play Tune-In, all the speakers work well except the home cinema PlayBar+Sub+2x Play 3 group (wifi signal is around 300-400 Mb/s here), when it works alone,

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Rowena B.
3 years ago
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HCWPSLContributor I
asked in Components and Architectural
Sonos Five AirPlay problems on Linksys Velop Mesh network

Got the Five on 11.11. Love the sound and turn on as often as I get the chance.In just the last couple of months, I noticed that the music stops after a while.  Initially I thought the playlist ended but lately, I started noticing a sudden stop in the playing mid song.I use a Linksys Velop mesh.  I have only the Five. Switched the channels on the Mesh, Reset the mesh.  Even unplugged, & reconnected my fibre broadband. Did a wired connection of the Five to the root (parent) router of the Linksys Mesh. Have also tried to uninstall the Sonos Five and re-install the Five. Here are the last 10 drops (Date:  Approx length of time I noticed it stopped) while playing a very very long playlist on iPhone 11  23.12.2020   33 mins 29.12.2020   1hr 03 mins 30.12.2020   16 mins 01.01.2021   49 mins 03.01.2021   1hr 38 mins 05.01.2021   1hr 26 mins 08.01.2021   58 mins 11.01.2021   25 mins. 12.01.2021   52 mins 13.01.2021   09 mins Please help.  This is getting rather frustrating.Thanks.

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Simon B
3 years ago
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dementedbuddhaTrending Lyricist I
asked in Components and Architectural
Android S1 app crashing on a variety of search tabs.

Hi,Several of the search tabs in the S1 android app are causing the app to crash for me. In particular, Podcasts and Shows, Genres, Stations and perhaps a few others. Unaffected are Artists, Songs, and Albums. I can switch to the tab successfully, but when I start typing, the app unceremoniously closes. I’m on a Galaxy S9+. Anyone else experiencing this?I tried clearing the cash as well as reinstalling the app to no avail.Thanks,Stuart

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D
3 years ago
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BrendianerTrending Lyricist I
asked in Components and Architectural
SONOS and STP

Hi allI know there was much written about SONOS and STP and I have read all (as far as found) in the German and English community.I have no chance to get it run on my network. As soon as I connect the second SONOS to the LAN the network goes down.I tried to get assistance from SONOS and Netgear (the switches I use). No chance.I really would like to understand where the problem is.Maybe there is somebody who could help/assist? Would be very graetful.Thanks.This is my network: 

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B
3 years ago
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Kiell2005Contributor I
asked in Components and Architectural
Samsung Q70 one remote does not work for Playbar

I have recently purchase an 85Q70T and trying to program the remote to control the volume for my Playbar. I’ve replaced the remote with Samsung, gone through the set up a number of times, Sonos blames Samsung, Samsung blames Sonos - anyone else find a fix for this? 

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K
3 years ago
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Pw72Contributor I
posted in Components and Architectural
Sonos S2 app frequently loses speakers

I am running the S2 App on an iphone. I have a Beam and two Play1s connected as a surround sound system and a Play One in my office. None are wired, so I am using a wireless setup. I find that several times a day my app loses connection to the system, then it pops back up again. During this loss, the speakers still playy music  (manually using volume up/down or pause play on the speaker also works) They also respond to Alexa OK when hte App loses them, So it looks like the speakers are connected OK to the router. It is an app connection issueto the sysyem. So I have removed and re-installed the S2 app. I have removed and setup the sonos system as new, I have turned off my router (left for 5 mins with no poweer) and ensured that I am using Channel 11 on the router. Still no joy. I culd wire my Beam to the router as they are close. IS that worth trying, or does anyone else have any other ideas?Oh, and I have spent some time with Sonos support but it didnt help. I’m entirely sure he under

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J
3 years ago
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