Components and Architectural

Still having issues with my play 5 gen 1 music stops for a few seconds sometimes longer then plays again, only through Spotify though. Tried everything even had a new router still same reauthorised Spotify account from last community contact still same. Been like it ever since sonos decided to change their software and make older products discontinued. Any other advice would be brill. thanks in advance 

Same problems everyone else seems to have.... set it up, worked for a few minutes... popped an error. Will not work with Xfinity now.... tried reading all the suggestions here, just made me more upset that my gear I paid good money for will not work now.

Hi, my app updated the other day, since then i can very rarely connect to the sonos.The only ways to get it working is an ethernet cable or reboot the router. Once the router reboots i can see the system in the app for a few minutes until it looses it again. The sonos will continue to play whatever was loaded up but it wont let me connect from the app. I sat for half an hour with the sonos rep on the live chat the other day fiddling with the routers internet settings and while it worked when he was on the phone, it lost it a few minutes later. This is really annoying. The system has never had any issues, iv been using it for 4years now. The last few days have been difficult with no music. Please help

Hi, I do own a Sonos play 5 2gen and a sonos five. I would like to create a stereo pair, but it doesn’t seems to work in the appAre these 2 speakers not able to be in stereo mode together ? Why is that ? Thank youTrize

Running SONOS on MacBook.  Playing Spotify via Connect:AMP, quite frequently when trying to do routine things such as pause, next track etc…“Unable to Connect”- then a minute or two later, works again, and then stops working - this pattern repeats. All the time.  The issue is intermittent but should not happen.Have tried all the troubleshooting which seems to be the go-to for SONOS, but nothing they have posted thus far fixes this issue.Has got a lot worse since SONOS pretty much abandoned their legacy Customers.  Before this S1 / S2 debacle, never had a SINGLE issue for years, now it’s a bit of a lottery as to whether the system will work as it should.

Sonos Play:5 Gen 2.  (Version 13).  Play5 is configured to auto detect line in.Speaker unplugged and moved to an area with no wifi.  Speaker plugged in.      Phone sourcing to Aux in produces music (all is good).     Pause play on phone. Restart play on phone, no music from Play5. Unplug of phone confirms sounds is playing from phone  Plug phone back in to Play5, reboot phone (tic, toc, tic, toc) On boot, music plays.  Questions -- Can the color of the Play5 indicators provide clue to issue?  Is there a way to force the Play5 to recapture the stream from Aux input? I assume Play5 sees Aux input gone, and does not re-acquire aux input stream when it restarts.  Is there a method to allow music to pause on the iphone and restart (without the long, long reboot of the iphone)?   

Hi, hope you can help. I found an old topic regarding this where you state that the phone is a remote and shouldn't affect the playing, but.If I get in to my car and the phone connects to the car hifi music stops. Playing any source.Next, working from home phone calls I connect my Jabra 75t earbuds the music stops.I can just start again but a bit anoing.This also happens when in my sommerhouse, on different internet an separate move.

I reacently bought Sonos Arc, 2x One SL, 2 Ikea Symfonisk bookshelf and a Gen 3 sub.The system is awesome and i love it.But every time i come home from work, and start playing music on the kitchen (2x Symfonisk (placed on the kitchen) and the sub (placed in the livingroom)), only 1 Symfonisk speaker starts playing. After 30-60 sec the sub starts, and after additional 30-60 sec the last Symfonisk starts.Is this normal ? Or is there something i can do to make the whole system start at once?

We cooked up a video that goes over some basic troubleshooting. Hopefully this is helpful. NOTE: This is not a virus. https://www.youtube.com/watch?v=Ahb2_UTJabw&t=55s Thanks,ATD

Is this the latest way for Sonos to force updates on users, because Sonos are more important than the end user?What part of ‘its not convenient to update right now’, don't Sonos understand, but hide the music instead so effectively disabling my system until I am a good boy and do my update immediately as Sonos command? Are we all children of Sonos now or what?? Come on Sonos, stop trying to impose yourselves on users.  

Been having issues playing tracks stored on the WD NAS drive. Current setup is Sonos boost wired to a switch hanging of the 1st Tenda Nova MW6 node. NAS is also plugged into this switch. The Nova is configured as DHCP (192.168.5.xxx) with the BT Smart Hub 2 running a separate network (192.168.1.xxx)The Sonos app sees all the tracks on the NAS drive but when you try to add one… I get the 701 error. This happens on laptop with the PC controller and the Sons App v2. Diagnostic ID submitted 1966860740 Thank-you in advance. Kind regards,

Hey found the fix to this issue and wanted to share it here.First enable Sonos from System Preferences, Security & Privacy, Privacy, Accessibility (check Sonos)Turn the Firewall off.Route: System Preferences, Security & Privacy, Firewall (turn it off if it’s on)Uncheck File sharingRoute: System Preferences, Sharing, uncheck File Sharing if it is checked.Then, if Sonos is installed, uninstall it from within the app.Route: Click on Sonos, Uninstall then install the newest version from Sonos website and try adding your Music LibrarySonos, Preferences, Music Library, click on +, Another folder or a drive connected to my computer,search the location, Next, Add admin pass and voilà. Spent like the whole day following articles and googling until this method worked. Now I am listening to my iTunes music. CheersJaime  

I have 2 Ubiquiti UniFi Lite WiFi Access Points in my house. The WIFI is excelent, the speed is good (300mega bits), I don’t have Amy issues ro problems Within the WIFI connection with any of my devices (Ihopne, IPad, TV, PC, MAC ect...).   I do have a hugge problem with the WIFI and Sonos. I have a AMP, one and Beam. 3 times the sonos support has helped me get the Sonos up and running. But each time after some time (days/weeks) the Sonos app can’t find the speekers/roomes, and I have to start all over  last time the Sonos supporter and I had to give up the installation. Sonos support can’t help any more and I’m stuck!   My last guess is that it could be a WIFI problem between the accespoints ans Sonos.    DO YOU HAVE EXPERIANCE WITH WICH SETTINGS “UniFi Lite Access Point” SHOULD HAVE TO FUNCTION WITH SONOS?

I am getting a significant amount of buzz with the subwoofer. Very loud. It is noticeable when hooked up to the Sonos Amp. If I disconnect the RCA wire, it stops. I tried to change outlets but it did not help. I changed RCA cables also with no improvement. Again, it is only when the RCA cable is connected to the Amp, it does not occur if the sub is powered on but not connected.Is there something wrong with the Amp? I cannot use the sub like this; it is intolerably loud.

I updated my wireless AP to UniFi 6 Lite. I connected my Sonos Beam to wifi and to iPhone, and can normally stream music and use AirPlay. However, an Android phone or an iPad won’t anymore connect to or even recognize the existing Sonos system in the Sonos app. I have tried with separate and combined 5 GHz and 2.4 GHz SSIDs with no luck. Other UniFi controller settings are pretty much in their defaults. I would appreciate any ideas on how make the Beam accessible by other mobile devices as well.

Hi I have currently lost my connect from my system I have tried to reconnect but it won’t work. I have tried a factory reset but it won’t reset I just have a fast flashing white light.I have been trying to reconnect for ages what do you suggest?

It seems that songs are shown by track number - however, song 10 is sorted before song 1…Is the track number sorting not done numerically?? 

hello everybody, I have a big Problem to Connect all my sonos. I Lost all of them when I wanted to add a new sonos on my system. I already use it since a lot of years but when I connected my new sonos, my application said   no system detected so I Lost everything. Someone have a solution please ? Need some help urgently.  

I have a Sonos Play 5 that now won’t connect to Wifi.  It’s been fine for 3+ years.  Works fine with an ethernet cable but just won’t connect.  Tried absolutely everything except mucking around with the BT internet which BT said would be a mistake.  Anyone have any other suggestions?

BonjourMa play 5 gen 1 ne se réinitialise pas. Elle reste toujours sur le voyant clignotant blanc.J'ai déjà visité pas mal de forum mais sans  trouvé.Y a-t-il une pièce à changer ?Merci pour votre aide Anthony  Mod edit: added Google translation to English (this is an English forum)HelloMy play 5 gen 1 does not reset. It always stays on the white flashing light.I have already visited a lot of forums but not found.Is there a part to change?Thanks for your helpAnthony

I’ve had my Sonos Arc connected to the LG OLED c8 tv since I’ve owned the arc (about 6 months)For no reason, today it will no longer connect. The error message reads: A device is interfering with the HDMI connection. Disconnect any other home theater products, then try again.I’ve messed with all the settings. I’ve tried the good old unplug and wait and re-plug it in trick. I’ve tried turning off CEC and turning it back on. I’ve tried switching out HDMI cables. Nothing is working 😓It’s frustrating as there was no rhyme or reason why it stopped working. All of the devices are up to date as far as updates to.The sonos plays music amazing on its own, the tv works great with internal speakers, I just can’t get them to sync up together again.  anyone??! Help

Greetings all,I have been trying to figure out why my Subs will not connect to the playbars in my rooms.  I have two subs and two playbar that used to all work.  I moved and had to set it up with a new router.  Playbars, plays 5, play ones all work wireless.  When I try to set up the subs.. I can detect it set it up, but adding it to a room with a playbars it fails.  It gives an error about unable to find sub.  If I factory reset and add it to a room without any devices, I can add the sub, but it comes up as unassigned.   When I assign it to a room, it fails again.  If I do it directly, plug it into Ethernet, it works fine.  It updated, and when I unplug it, the sub disappears.  I then retried again after the update, and no luck.  Same error when adding it to a room. Help?  Any ideas?

HiMy Sonos setup has recently started to have problems with speakers dropping out . I have an open plan lounge ,dining,kitchen . System as followslounge has play around , sub and two play ones as surround with play around connected to tv with optical . This on its own works perfectly . Kitchen area has play 5 Gen 2 . Dining has play 3 and originally had bridge connected to router but now has boost. lounge set up works perfectly on tv with no problems . Play 5 and play3 work perfectly ok on Spotify or Amazon music . When playing Spotify or Amazon on full setup , all lounge speakers drop out periodically. It also done this with bridge towards the end just before I changed to boost which I had hoped would fix the issue . Prior to that the system worked perfectly well since 2016 !Its now driving me mad and I’m on the verge of scrapping the lot , please help

I have problems adding 2 Play:3 as Surround speakers for my Playbar.I have tried resetting the Play:3’s. Rebooting the playbar and turning off all my network equipment.Diagnostic: 1902068528does anyone have any input on what I should do?The Playbar is my main device, and it is connected by Ethernet. It is the one that connects the whole system

HiI recently bought a Sonos Amp. I connected my turntable via line in and my tv via HDMI. For both I have automatic switching activated.It works fine, except when I just watched TV. The Sonos Amp doesn’t seem to detect when I turn off my TV. When I try to to listen to my turntable short after, it doesn’t automatically switch: I have to switch it manually via the app, where I get the warning the TV audio will stop. Is this normal? I read somewhere TV audio always gets the priority, but it should detect when the TV is shut down and the audio stopped, no?I have a LG CX tv, if that’s useful to know.Thanks in advance for your help!