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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,954 Topics
  • 27,581 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4954 Topics
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Andrewn001Contributor I
asked in Components and Architectural
Sonos 1 no sound

My play 1 has been working fine for two years until today.  It's just stopped playing sound.The controller says it's there....it can pause music on my network (I have a 2 fives a 3 and a beam).   But it won't all of a sudden play sound.   I've unplugged .reset.. reconnected and taken it out of the group...but no luck ?   Haven't changed any WiFi settings ....it just stopped ?   

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3 years ago
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OlgoContributor I
posted in Components and Architectural
Changement de box fibre

Bonjour, J'ai changé d'opérateur fibre, je suis passé de Orange à Bouygues.A chaque fois que je veux écouter la musique à partir de Sonos, je suis obligé de tout refaire comme si c'était la première fois (brancher un câble ethernet derrière mon produit, ressaisir le mot de passe etc...)Très pénible !Quelqu'un aurait-il une idée pour m'aider car je sèche. Merci d'avance. Olgo

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3 years ago
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greyowl998Contributor I
asked in Components and Architectural
Sonos system: rooms, devices and all setting vanish. Had to rest all and reconnect

My small sonos system is a Connect Amp ( gen1 ), a Play3 and a Beam.  The Connect amp is wired to the ethernet via a Powerline that also served several other wired devices.  Beam and Play 3 are on wifi.The system has been solid since I first installed it many years ago.  The Beam was installed in 2019.  Absolutely no issues.Yesterday I went to play some music via the connect amp and Sonos S1(11.2.4 Build 57483220 ) and everything had disappeared.  I tried the app on another iphone - same.I then tried everything I could to recover the system and devices for a good hour but in the end gave up and had to reset each in turn and rebuild the system.Just before doing this I had checked that the router and all other net devices were working and there was no log alert on it.  All other devices were working normally including a smart TV and Fire TV wired to the same powerline connector as the connect amp.   The ip cameras ( also wired ) showed no break in operation between the last time I had So

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Annazel S
3 years ago
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pf0718Contributor I
asked in Components and Architectural
Pulse sound

Why do I get random single pulse sounds coming through my speaker?

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P
3 years ago
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jeremyclarkContributor I
asked in Components and Architectural
SYMFONISK speakers keep reverting to 'Speaker' name

I’m a long time Sonos owner with 16 units throughout our house. I’m still on S1 since there are a few older units I’m hesitant to replace yet (Port x1, Amp x2, Connect x2, Connect Amp x1, Play:1 x3,  SYMFONISK Shelf x6, SYMFONISK Lamp x1).It seems that each time I assign my SYMFONISK speakers a room name, it works for a few hours and will show up fine, but within a day they rename themselves ‘Speaker’. See attached screenshot. It makes it impossible to know how to target those speakers since there are several with the same ‘Speaker’ room name. The odd thing is that doesn’t seem to impact *all* of the SYMFONISK/Ikea speakers. For example the one I called “Office Speaker” that is a pair seems to remember its room name, but the pair I used to call “Coffee” reverts to ‘Speaker’. All of this was working great until when I recently added the new Port and Amp units into the mix, though I’m not sure if that’s the cause of this or not. In searching for similar issues on this board and elsewhere

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J
3 years ago
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Drewzer4455Contributor I
asked in Components and Architectural
Spotify iOS app connected to room but no sounds from speakers

I am connecting to my sonos system from the iOS Spotify app. The app and the S1 controller both show that the Spotify app is connected but there is no sound from the speakers. 

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3 years ago
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TediContributor I
asked in Components and Architectural
No router or ethernet. Sonos 5. 3.5 jack not doing anything help!?

I have a flat at work. Sonos 5. Scholl building. Nor oruter access. I plug in my laptop through the headphone jack. Play spotify, play on the Sonos, Rapid orange flash and nothing… What can I do? 

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3 years ago
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TingleContributor I
asked in Components and Architectural
Alarm Failed - No Chime Either

Hello,  This morning my sonos alarm failed to turn on. In addition, the sonos chime didn't come on either.  The alarm is setup and enabled still. It's set to use a Spotify playlist.  I've submitted a diagnostic (number 301278432). Could a kind support representative please take a look and see what the issue is?  Many thanks 

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Annazel S
3 years ago
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DetzlafContributor I
posted in Components and Architectural
App loses devices

The App (Version is actual) los the sonos devices. After Restart of all System it works for few hours. After that time the App can't connect to the sonos devices. It's going on my nerves, what can I do to fix this issue? 

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Ken_Griffiths
3 years ago
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HILLBELEYContributor II
asked in Components and Architectural
Skipping back on Radioplayer diagnostic 573682643

I am getting SONOS repeating (skipping back) on Radioplayer: diagnostic 573682643. 

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Annazel S
3 years ago
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SancezzioEnthusiast I
posted in Components and Architectural
Last.fm Scrobbling

Hello,I purchased a Move this week.I have set up Last.fm scrobbling as per this page:https://support.sonos.com/s/article/803?language=en_USMy Spotify account was already connected to my last.fm account. Now when I play songs through the Sonos app, the tracks are scrobbled twice (duplicate scrobbles). They only appear as one scrobble until I use Spotify on another device (for example my phone speaker or Xbox) at which point the duplicates appear.If I start the Spotify app and "cast" to the Sonos speaker, the scrobbles only appear once I stop casting and play a song in Spotify away from Sonos systems (for example my phone speaker or Xbox). These are not duplicates.I have seen others posting about this issue however I was wondering if anybody had a way around this behaviour since neither options above are ideal. Many thanks for any help!

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3 years ago
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Satcho67Contributor I
asked in Components and Architectural
Sub not doing anything

My sub disappeared from my system so I switch it off and back in and it connected right away but the sub, although connected, isn’t working. I tried switching it off and on and disconnecting then reconnecting it but still, the play bar works fine but sounds crap without the sub

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3 years ago
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PipinContributor I
posted in Components and Architectural
Sound Bar

My sound bar has stopped working overnight ! No power, I took power cable out and put it back in and it sparked inside the bar!  

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Stanley_4
3 years ago
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Tmhall0Contributor I
asked in Components and Architectural
Sonos One Touch Controls not working

I have read through the feed and I’m having the same issue several other customers are having. The light on top of the ONE is sometimes orange, flashing white or solid green. I followed the steps in the forum to unplug and follow steps to rebooting. This was because the room was lost in the app. Followed the steps, but it quickly pulled the room back in. The function in the app is working now for the room, but the touch controls are not. I check setting and touch controls are turned on. Can’t seem to fix through trouble shooting. Ran diagnostics and reference number is 679145558. Can someone support this fix?

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Simon B
3 years ago
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PehejeAvid Contributor III
asked in Components and Architectural
1 of 5 Sonos speakers suddenly stopped working

Hi,I have 5 Sonos products.I recently went from SonosNet to Wifi and everything has been working fine for about two weeks.Suddenly one of my speakers stopped working, a Sonos One with Microphone. I tried moving it around the apartment, and now it is the one closest to the router.The other 4 speakers works perfectly still, even farther away from router.When trying to get it to play music Sonos app says "Unable to connect to Sonos product".Sometimes I can get it playing for like a small period of time, but suddenly it stops playing.Submitted a diagnostic 2075424226.Right now no information is showing up in the app, but through the router I can see the MAC-address of the problematic Sonos One is 78:28:CA:B1:F1:C6.I did try to factory reset this single speaker, by holding the back button when powering up, blinking white and orange and setting it up through the app, works briefly but then fails to play music. Thinkin about switching back to SonosNet to see if it works, but really wanted to

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Rowena B.
3 years ago
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Sue KContributor I
asked in Components and Architectural
Symfonisk not connecting to WiFi or ethernet

I changed my router & wifi this summer & haven’t been able to get my speaker to connect since then.  I did a factory reset.  I heard chimes, unpugged, replugged.  Still Sonos couldn’t find the device.  I deleted & reinstalled the sonos app on my iphone 8.  I did another factory reset.  I’ve watch youtube vides, read lots of other people’s complaints about the same… The system on the sonos app is grayed out….Here’s the real problem.  I’m 67 years old.  There’s not a lot of time left on my clock & spending 2 hours today trying to solve the problem like a grown up is just wasted time I don’t have.  I have an ORBI router & a netgear 5 port switch because the ORBI doesn’t have room for extra ethernet cables.  I’m not an IT person but I’m not fully demented yet but stuff like this doesn’t help.  Can anyone help this old lady out with some simple instructions?

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Airgetlam
3 years ago
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jonryshContributor I
asked in Components and Architectural
How to play a password protected stream?

I subscribe to KQED radio’s “Pledge Free Stream”.  KQED emails me a very long URL, which (presumably) contains an embedded password; this plays perfectly in my Firefox browser.  Sonos (controlled by Noson, a control program under Linux similar to the Windows App) refuses to play the stream; the play arrow flashes repeatedly but nothing else happens.  How can I play the stream, or any password protected stream?

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Rowena B.
3 years ago
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Obiwan65Contributor I
posted in Components and Architectural
Spotify radio does not play

For the last couple of days my saved spotify radio stations don't play! I get the message "unable to track radio station".... what's the problem??? Very annoying!

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Airgetlam
3 years ago
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BrinAvid Contributor I
posted in Components and Architectural
Connection problems

Almost daily I have to reboot my router so it recognises Sonos particularly on my phone. It sometimes happens on my PC but not as regularly.It often stalls but corrects itself when I close and restart the internet connection.Recently had a new router and improved internet connection.Carried out the usual ethernet checks.Had this problem on and off for a couple of years. Deleted and reinstalled the app numerous times.Anyone any idea why this may be? 

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J
3 years ago
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User713159Contributor I
asked in Components and Architectural
Amp paired with TV is too loud at minimum volume

Music on my amp is great: loads of flexibility to play it loud or soft. Switch to the TV and it’s unusably loud at night with minimum volume. I’ve tried Night Mode, but it sounds awful and tinny. I have tried volume limiter but that only affects the upper volumes but not the lowest. Even setting the TV at 1 or 2 is too loud when trying not to wake children. And don’t even get me started on the delay and jumpiness of the volume control through the TV. I love the sound but there must be a way to lower the volume more, Sonos???

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3 years ago
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rblewis7Contributor I
posted in Components and Architectural
Sonos Beam - No sound on random streaming shows

I have a Sonos Beam connected by HDMI to a Sony TV (XBR65X900F). I have had this set up for about a year and have had no issues. Then a couple weeks ago for some reason when I would try to reduce the sound with the TV remote it would only increase the volume. I corrected that but last week all the sudden certain shows stopped having sound. This happens on Disney+ plus amazon prime. I read one question that said if you adjust the DD+ to DD, but that did not seem to work. Thanks

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3 years ago
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kukulkanContributor I
asked in Components and Architectural
Synchronization of 14 Sonos speakers

Hey!I have a building where I need to put 14 sonos speakers so that the music plays the same everywhere, but there is no internet in the building. Therefore, all the speakers are connected via a cable to the switch, which is connected to the modem, and it is connected to the computer. I see that the modem is giving out different ip addresses to the speakers. But I still can't tune in to see all 14 speakers. I only see one of them. Tell me what I'm doing wrong and why I can't see all the speakers.Thanks!

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Stanley_4
3 years ago
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DelauzunContributor I
posted in Components and Architectural
Sonos Connect - Keeps reseting

Hi all - I have recently added Sonos Connect to my sonos setup so I could play my old vinyl collection (it’s about 2 months old purchased direct from Sonos) . It worked well at first but then started skipping a bit, now it has got consistently worse and now barely works at all.The white light on the Connect regularly starts flashing at random cutting off any audio feed. I think this means it is resetting. I have tried the following to no result:Factory reset of Sono Connect Hardwired to modem/router Switched on audio compressionAny suggestions welcome as I’m really confused.

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3 years ago
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maxpayneAvid Contributor I
asked in Components and Architectural
Sonos Connect Amp not switching Line-In

I have a Connect Amp with speakers outdoor that works fine playing music from app.connected Line in of Amp from TV’s audio out and it detects the cable connection but not playing the audio out the speakers. If i Auto group it to play on other sonos speakers inside my house, it works fine, the TV audio plays in the inside speakers, just not on the AMp. I have a subwoofer also connected which works fine for music played from the app but just wont switch to Line in. I have factory reset the amp with no luck...beats me! Any thoughts??

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3 years ago
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simonwillisContributor I
asked in Components and Architectural
Sonos Amp cutting out

I have 2 sonos amps and 1 sonos move. the amps are connected together and then to the router via a Ethernet switchone of the amps cuts in and out all the time . It is the one directly connected to the switch other one is fine. Ive checked all connections and rebooted router any ideas

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Rowena B.
3 years ago
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