Check that app permissions have been granted. They may have changed if your controller has updated the operating system: https://support.sonos.com/s/article/3092?language=en_US

If you use iPhone/iPad try disabling “Private address”: https://support.apple.com/en-us/HT211227

Hi there, 

Thanks very much, will read later and re connect and figures crossed …….…

Cheers Kevin

Also, please reboot your mobile device. 

Thanks both;)))……..fixed it for the night and morning

and now not working again……..have to turn power off to speakers and router and then search for them all again …….aaaaaaaghhhhhhhh…….tried deleting app as well and reinstalling, and re booting phone …..

anyone else ……...love the speakers but ……….🤬🤯🤬🤯🤬🤯🤬

Cheers Kevin……..

Most likely your network is causing this. Have you made any changes to your network, e.g. adding a mesh, wifi extender or similar? 

If your router broadcasts both 2,4 GHz and 5 GHz try disabling 5 GHz. Some users with similar problems have done so with success.

If possible try wiring the Beam with an ethernet cable.

Could be worth reading this article about wifi interference, too: https://support.sonos.com/s/article/3286?language=en_US

Thanks again, will look at the router first I think, very strange ……..nothing changed or added, IOS update on the phone ?!?!?……

beam long way from the router but might try that as well…..

cheers Kevin 

Did you deactivate “Private address” as I suggested?

If nothing helps submit a diagnostic, post the number here and wait for a Sonos representative to look into it, or call Sonos Support to discuss the diagnostic. 

Hi there 

yeah changed the private address, will try the router 5ghz later on and probably submit a diagnostic in the mean time .

Thanks for your time again

kevin

Sonos app not working 

diagnostic code : 1159659921

 Thanks kevin ……..

Have disabled the 5ghz on the hub and so far no more issues ;))))) makes no sense to me but ?!?!

keeping it all crossed and many thanks again ;))