Components and Architectural

Hi, When my Sonos works, it is great rich bass and decent volume. The other 95% of the time it is the most hateful thing I own. Just recently I have lost all sound output and have no volume control. I have spent the last three hours removing all the software from my phone and computer, playing with settings, resetting the speaker and generally getting frustrated.  I have a feeling my 17 year old son may have done something to the speaker as his account is currently the primary account name. Is it possible to break the internal amp or speakers within it. If I get my year right next to the speaker i can make out the tunes I want to listen to, so I know the WiFi and set up is correct. The volume limit is set to off.I just need to get it working so I can sell it and replace with something else which is a real shame because I am not quite sure I will get the same sound quality elsewhere. Thanks in advance

I have a Spotify Premium account. So far, SONOS plays everything on Spotify except for a Spotify radio program titled “The Blues Kitchen Radio.” The program plays fine on my Bluetooth speakers. What can I do to get it to play on SONOS?

Hello,I have three (3) 1’s and one (1) 5 connected via a Nighthawk mesh wifi system. The system has great bandwidth but the Sonos system keeps dropping off. I have hard wired and factory resetted a number of times and the speakers show up for a period of time and then drop. I have changed channels (to 11, and 1 so far) and still the Sonos system keeps dropping. I have tried just about everything I can find and it still drops. Any help would be greatly appreciated!!

Hi,i use 5 Sonos speakers in SonosNET mode with a boost wired to the Ethernet. Additionally, i wired one of the Play:1 Speakers as well. If i do now chose to disable the radio (in the App) for the wired Play:1, all of my other speakers disappear, and only the boost and the wired play:1 is visible.In the Network Configuration, the Boost is setup as root bridge. I understand that this device should manage the sonosnet. So disabling the radio of the wired Play:1 should not interfere. Where’s my mistake?Maybe as a side note: The Play:1 and Boost which are wired are located right next to each other. I my idea was to disable the Play:1 radio to minimize network interferences.

I am getting cut outs and then a new song every few minutes, can someone help troubleshoot that for me? Diagnostics being submitted now

My Sonos One works perfectly when I’m just using it to stream radio / music but when I try and play something from my phone using Airplay firstly it will only connect about 50% of the time.  It always shows the sonos one in the list of airplay alternatives but wont connect.  When this happens I then try and use the same phone to connect to the Sonos app - this also fails but when I use the app to rectify the problem it will then connect.  I can then connect my music app on iPhone to the sonos and it will start playing but after a few songs it will disconnect again.  Does anyone have any ideas please?Some more info:I’m using a BT Homehub which I have physically connected to a second router in a different room for WiFi coverage.  This second router uses the same ID and password.

We have many problems with AC ARUBA AP 505 . Speakers disappear : the APP does not find speakers.Please help

Hi. The only service I presently subscribe to is Idagio. For the last week or so, it’s been unlistenable. It’s choppy, and cuts out every minute or so. I also have my itunes library in Sonos, and those tracks play fine. It’s just the streaming. To check whether or not the problem is with Idagio or Sonos, I signed up for a free trial of Primephonic, and that cuts out exactly the same as Idagio. How can I deal with this?

Dear all, I’m trying to get a dedicated Router - Play 1 - Sonosnet → all other speakers (avoiding my wireless completely as it’s causing drop outs).  The Play 1 is wired into my router’s ethernet with an ethernet cable. It says it’s WM: 0 on the “About My System” tab. So this means it’s working wired, I believe. Now all of the other speakers still say WM: 1. This means they are still wireless! (But I don’t know if this is my house wireless or the sonosnet wireless. - how do I tell?) I carried out the steps here:https://support.sonos.com/s/article/3209?language=en_US “Switch Sonos between a wireless and wired setup” Do I need a boost instead of the play 1? I can’t turn off the wifi on the other speakers unless they are plugged in (it says).I have “SonosNet Channel” option in my Network tab. This may mean something??? Any insights gratefully received. Thanks!Graham   

Dear community, I have a 5.1 with the playbar and another 6 play one in my flat. Today I plugged an ethernet cable in one of the play one not part of the 5.1 and, naively, expect all the speakers to switch from wm1 to wm0. Unfortunately only the one I plugged in switched to wm0.How can I fix it? Thanks

Hi all,As per title really, I’m trying to setup two Connect:Amps (Gen 1) for surround sound from my TV. The line-in works great and both amps are currently setup as different rooms & are performing well (wireless & wired modes both work fine when tested). However, step 3 of the guide: “Under Products, tap the Sonos home theater room” - I don’t see an option for the “Sonos home theatre room”. Any ideas? Guide is here: https://support.sonos.com/s/article/2927And this is where I started:  

I really have no idea How to read this chart ????? https://ibb.co/hC2950s  the sonos 3-1 ste sal and 5-1 ste sal keeps disconecting and i really have no idea How to read that chart   

Hi there,As many as other users, I’m experiencing audio issues with my Sonos system. I use it only with Spotify. I don’t have any local media library and other services. The songs skip or stop but counter still playing in the app. I can happen 3 times in 10 minutes but can be also stable for a whole day.I know there is an issue with Spotify but I would like to be sure it’s not wireless interference.I’m pretty sure it’s not but I’d would like to have no doubts. I called the customer support few weeks ago (before finding the Spotify thread I mentioned earlier) I have been told that my wireless setup could be the issue because I’m using the same network on both bands and I have several access points. My wireless setup is based on Ubiquiti APs. All the Sonos speakers are wireless (3 Sonos One SL, 1 Move).All the APs are wired. The UniFi controller reports that all the sonos products are connected to the 5 Ghz  (except the Move which is weird because it’s as the same distance from the AP th

Play:1 on wifi (measuring with my wifi analyzer close to the unit it says full power)50% of the time each morning I get chime instead of my favorite radio channel. If I turn it of and pushes play the radio starts normally, so it is not a connection problem. Amp wired:My Amp starts alway normally on the same radio channel. My send dianostic number is: 579536031 Note : I use Google wifi to cover my house.

I listen to a 6iX ( Local Perth WA radio station ) on my Sonos speakers via Tunein. After about 15 minutes this station starts to “stutter” and eventually cuts out. When I restart the station all is well until it all repeats after 15 minutes or so.I would add that 6iX is the ONLY station that this happens to. All other stations streamed are faultless and will continue all day. I have a high speed internet connection at 100mps fibre to the premises. My Sonos speakers are connected to my router via Ethernet cables. All other Wi-fi or Ethernet connected products in my home are fine. Help please???

I have a strange one and i have searched for this issue and see loads of folk have had this before however my issue is weird.So we have been using Sonos (ARC,sub and 4 sonos one) for 2 months and everything is awesome.Last night we were listening to spotify and suddenly everything goes quiet.I check my sonos app (where i had triggered spotify from) and was told it had lost connection.I went through all the usual fixes, router reboot, dhcp refres, sonos reboots and nothing fixed it.I noticed i could play from Spotify though by selecting a speaker. What i also noticed is that volume was really low when all speakers were selected but if i started with the lounge and added speakers back it was fine.Then i went back once i had triggered play from spotify and i could again trigger it from sonos.I thought this was fixed.However tonight i have the same issue. Got it working in the same manner but this is a pain in the arse and not why i dropped the cash on this setup.Can anyone help?I have sub

When I try to enable automatic update on the app (iPhone), I receive the error message: “The email and password you entered did not match our records. Please try again.” I have tried to reset my password - same issue. Any suggestions? 

I am having trouble with my One continually disconnecting form my WiFi network. I am able to setup and configure with the network cable plugged in. I then move the One to the room where I want it setup and have no problem connecting via WiFi for an hour or two. When I am done using the One or sometimes just after some time has passed, the One loses its connection to the network and I have to reconnect it to my WiFi using the cable. Is there a remedy for this?

I’ve been getting a lot of songs skipped with “connection to spotify was lost” error messages. I have reset the Boost, but errors persist. Internet connection is strong and other services do not have this error. I recently added a Roam to my system. Diagnostic code is: 1216552902

Hi all,I’ve been playing the same radio station for many years, but late last week I’ve suddenly started getting an error message: “Unable to play ‘KQED-FM’ - it is encoded at an unsupported sample rate 11025 Hz.”I’ve tried rebooting everything from the modem on up with no success.Other radio stations play just fine.  In my random search for similar local radio stations, I couldn’t find one that gave the same error message.  For example, KALW and KPFA play just fine, as do many others.I don’t believe that that radio station (KQED) actually broadcasts at a low sample rate, and cannot find any evidence of them changing their stream.That station plays fine over a browser. (meaning, nothing about my internet connection or router is specifically blocking the radio stream)Any ideas what the problem could be?  I see a few other posts here with similar errors, but no solution is viewable.  What did ya’ll do to fix it?Thanks!:)

I like to listen to rain tracks over the night. I start a 30 minute track on repeat, but at some point during the night Sonos begins to loop the track every 10 seconds.So instead of repeating every 30 minutes it repeats the first 10 seconds.Happened just now and took a diagnostic: 1952381773 Can anyone help?

Everything was working fine, I have an arc and two sonos one, all of a sudden the system is unable to connect to the wifi, it works for a couple of seconds, stops, then I get the sonos warning message: wifi extender message… Please, let me know what to do. Thanks.

So I had one speaker that kept falling off there system so I reset it and readded it.  Now it is the only speaker that will play out of the 10 I have in my Sonos system.  They have all be power cycled.  They show in the system but it keep saying:  “Unable to connect to device.  Try again later”  And in the System sidebar:  All the speakers are showing up separately…  They all want their own separate music choices.  I just want one unified system as they were an hour ago.  I power cycled my router.  Help me Obi Wan, you’re my only hope...

Spotify played fine over Sonos Play 1 until I unplugged the speaker and tried it outside, a move of 10ft!  It hasn't worked since, with no changes to settings at that time. Eventually I decided to reset and got a flashing green light.  Following the app instructions I pressed Play+ Volume Up together, and all I got was a message saying it couldn't connect. So the app doesn’t work I've tried everything - rebooting the router, unplugging & plugging the speaker, and anything else mentioned on the website, including a wired connection, and that didn't work either. I'm at my wits end with this.  I didn't realise plugging the speaker in a different power outlet would upend everything! Any help you can give would be most welcome.

I have a Sonos Beam with two play1s and a sub in a surround setup. The surrounds keep dropping for micro seconds intermittently. It happens randomly and there doesn’t seem to be a pattern to it. I’ve tried moving some WiFi items if it is caused by interference but I can’t seem to solve it. Attached it my most recent diagnostic number: 2042736250. Any help would be appreciated.