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SoundCloud "Unable to connect..."

  • June 29, 2021
  • 1 reply
  • 230 views
T

From time to time when I’m trying to play soundcloud playlists I get the error message "Unable to play ‘’ unable to connect to souncloud...".
Sometimes Sonos start to play soudcloud song, but then (for example after 30 minutes) it stops and I get the error message "Unable to browse music". In the same time soundcloud plays from original software thru airplay to sonos without big issues (the only problem is not perfect music sync between speakers, but I understand that’s airplay issue).

All other musical sources (TuneIn radio, for example) is working fine.
Could you help please?

 

Best answer by Ken_Griffiths

The next time you experience this SoundCloud issue, I suggest you submit a Sonos Diagnostic Report (within 20 minutes of the error), make a note of the submission reference number and then go via this LINK to chat/speak to the Sonos Support Staff and see if there is anything in your diagnostic that might indicate where the problem lies.

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1 reply

Ken_Griffiths

The next time you experience this SoundCloud issue, I suggest you submit a Sonos Diagnostic Report (within 20 minutes of the error), make a note of the submission reference number and then go via this LINK to chat/speak to the Sonos Support Staff and see if there is anything in your diagnostic that might indicate where the problem lies.

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